{"product_id":"freshworks","title":"Freshworks","description":"\u003cstyle\u003e\n.guidaio-v3 { --gv3-bg:#f6f5fb;--gv3-surface:#fff;--gv3-surface-soft:#fbfaff;--gv3-ink:#14132b;--gv3-ink-2:#2b2a4a;--gv3-muted:#6c6a8a;--gv3-line:#ecebf5;--gv3-line-2:#e0deef;--gv3-brand:#5b3df5;--gv3-brand-2:#7c63ff;--gv3-brand-soft:#efeaff;--gv3-brand-ink:#2c1d8a;--gv3-ok:#0f8a5a;--gv3-ok-soft:#e6f7ee;--gv3-warn:#b16800;--gv3-warn-soft:#fff3dc;--gv3-bad:#b3261e;--gv3-bad-soft:#fde7e6;--gv3-radius-lg:22px;--gv3-radius:16px;--gv3-radius-sm:10px;--gv3-shadow-sm:0 1px 2px rgba(20,19,43,.04);--gv3-shadow:0 12px 30px rgba(53,38,124,.07);\n  background:radial-gradient(1200px 600px at 80% -10%,rgba(124,99,255,.18),transparent 60%),radial-gradient(900px 500px at -10% 5%,rgba(91,61,245,.12),transparent 60%),var(--gv3-bg);\n  color:var(--gv3-ink);font-family:Inter,system-ui,-apple-system,\"Segoe UI\",Roboto,sans-serif;font-size:16px;line-height:1.6;-webkit-font-smoothing:antialiased;\n  max-width:1240px;margin:0 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ease;cursor:pointer}\n.guidaio-v3 a.chip:hover{transform:translateY(-1px);box-shadow:0 4px 10px rgba(53,38,124,.12);filter:brightness(.96)}\n.guidaio-v3 section.block{background:var(--gv3-surface);border:1px solid var(--gv3-line);border-radius:var(--gv3-radius-lg);padding:32px;margin-top:22px;box-shadow:var(--gv3-shadow-sm);scroll-margin-top:90px}\n.guidaio-v3 section.block.soft{background:var(--gv3-surface-soft)}\n.guidaio-v3 section.block .head{margin-bottom:20px}\n.guidaio-v3 section.block .eyebrow + h2{margin-top:10px}\n.guidaio-v3 section.block h2{font-size:24px;color:var(--gv3-ink)}\n.guidaio-v3 section.block .lead{margin-top:8px;color:var(--gv3-muted);max-width:70ch}\n.guidaio-v3 .grid-2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}\n.guidaio-v3 .grid-3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}\n.guidaio-v3 .rich p{margin:0 0 14px}.guidaio-v3 .rich p:last-child{margin:0}\n.guidaio-v3 ul.brand-list{list-style:none;padding:0;margin:0;display:grid;gap:10px}\n.guidaio-v3 ul.brand-list li{position:relative;padding-left:26px;color:var(--gv3-ink-2)}\n.guidaio-v3 ul.brand-list li::before{content:\"\";position:absolute;left:0;top:9px;width:14px;height:14px;border-radius:999px;background:var(--gv3-brand-soft);box-shadow:inset 0 0 0 4px var(--gv3-brand)}\n.guidaio-v3 ol.steps{list-style:none;counter-reset:s;padding:0;margin:0;display:grid;gap:14px}\n.guidaio-v3 ol.steps li{counter-increment:s;position:relative;padding-left:42px;color:var(--gv3-ink-2);min-height:30px}\n.guidaio-v3 ol.steps li::before{content:counter(s);position:absolute;left:0;top:0;width:30px;height:30px;border-radius:999px;background:linear-gradient(135deg,var(--gv3-brand) 0%,var(--gv3-brand-2) 100%);color:#fff;display:grid;place-items:center;font-weight:700;font-size:13px;box-shadow:0 6px 14px rgba(91,61,245,.25)}\n.guidaio-v3 .feature-card{border:1px solid var(--gv3-line);border-radius:var(--gv3-radius);padding:16px;background:#fff;display:grid;gap:8px}\n.guidaio-v3 .feature-card .icbox{width:36px;height:36px;border-radius:12px;background:var(--gv3-brand-soft);color:var(--gv3-brand-ink);display:grid;place-items:center}\n.guidaio-v3 .feature-card .ftitle{font-weight:700;color:var(--gv3-ink);font-size:15px}\n.guidaio-v3 .feature-card .fbody{color:var(--gv3-muted);font-size:13px}\n.guidaio-v3 .pc{border-radius:var(--gv3-radius);padding:20px;border:1px solid var(--gv3-line)}\n.guidaio-v3 .pc.pros{background:var(--gv3-ok-soft);border-color:#b8e8cc}\n.guidaio-v3 .pc.cons{background:var(--gv3-bad-soft);border-color:#f5c2c0}\n.guidaio-v3 .pc h3{font-size:17px;display:flex;align-items:center;gap:8px;margin-bottom:12px}\n.guidaio-v3 .pc.pros h3{color:var(--gv3-ok)}.guidaio-v3 .pc.cons h3{color:var(--gv3-bad)}\n.guidaio-v3 .pc ul{list-style:none;padding:0;margin:0;display:grid;gap:8px}\n.guidaio-v3 .pc li{display:flex;gap:8px;align-items:flex-start;color:var(--gv3-ink-2);font-size:14px}\n.guidaio-v3 .pc li svg{flex:0 0 auto;margin-top:3px}\n.guidaio-v3 .pc.pros li svg{color:var(--gv3-ok)}.guidaio-v3 .pc.cons li svg{color:var(--gv3-bad)}\n.guidaio-v3 .bestnot{display:grid;grid-template-columns:1fr 1fr;gap:16px}\n.guidaio-v3 .bestnot .card{border:1px solid var(--gv3-line);border-radius:var(--gv3-radius);padding:20px;background:#fff}\n.guidaio-v3 .bestnot h3{display:flex;align-items:center;gap:8px;font-size:17px;margin-bottom:12px}\n.guidaio-v3 .bestnot .for h3{color:var(--gv3-ok)}.guidaio-v3 .bestnot .not h3{color:var(--gv3-warn)}\n.guidaio-v3 .plan-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}\n.guidaio-v3 .plan{border:1px solid var(--gv3-line);border-radius:var(--gv3-radius-lg);padding:22px;background:#fff;display:grid;gap:10px;position:relative}\n.guidaio-v3 .plan.featured{border-color:#c7baff;background:linear-gradient(180deg,#fff 0%,#f7f3ff 100%);box-shadow:var(--gv3-shadow)}\n.guidaio-v3 .plan .pill{position:absolute;top:-12px;right:14px;background:linear-gradient(135deg,var(--gv3-brand) 0%,var(--gv3-brand-2) 100%);color:#fff;font-size:11px;font-weight:700;letter-spacing:.06em;padding:5px 9px;border-radius:999px;text-transform:uppercase}\n.guidaio-v3 .plan .pname{font-family:\"Space Grotesk\";font-weight:700;font-size:17px}\n.guidaio-v3 .plan .pprice{font-family:\"Space Grotesk\";font-size:24px;font-weight:700}\n.guidaio-v3 .plan .pprice small{font-size:13px;font-weight:500;color:var(--gv3-muted)}\n.guidaio-v3 .plan ul{list-style:none;padding:0;margin:6px 0 0;display:grid;gap:8px}\n.guidaio-v3 .plan ul li{display:flex;gap:8px;align-items:flex-start;color:var(--gv3-ink-2);font-size:14px}\n.guidaio-v3 .plan ul li svg{color:var(--gv3-brand);flex:0 0 auto;margin-top:3px}\n.guidaio-v3 .pricing-extras{margin-top:16px;display:grid;gap:10px}\n.guidaio-v3 .offer{display:flex;gap:10px;align-items:flex-start;padding:12px 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var(--gv3-line);border-radius:var(--gv3-radius);background:#fff;padding:20px}\n.guidaio-v3 .timeline{display:grid;gap:8px;margin:8px 0 0}\n.guidaio-v3 .timeline .ev{padding:10px 14px;border-radius:12px;background:var(--gv3-brand-soft);color:var(--gv3-brand-ink);font-weight:600;font-size:14px;display:flex;align-items:center;gap:8px}\n.guidaio-v3 .social-row{display:flex;gap:8px;flex-wrap:wrap}\n.guidaio-v3 .social{width:36px;height:36px;border-radius:12px;border:1px solid var(--gv3-line-2);background:#fff;display:grid;place-items:center;color:var(--gv3-ink-2)}\n.guidaio-v3 .social:hover{background:var(--gv3-brand-soft);color:var(--gv3-brand-ink);border-color:#d6cdfb}\n.guidaio-v3 .res-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}\n.guidaio-v3 .res{display:flex;gap:10px;align-items:center;padding:10px 12px;border-radius:12px;border:1px solid var(--gv3-line);background:#fff;color:var(--gv3-ink-2);font-size:13px}\n.guidaio-v3 .res:hover{border-color:#d6cdfb;background:#fbfaff;text-decoration:none}\n.guidaio-v3 .res svg{color:var(--gv3-brand);flex:0 0 auto}\n.guidaio-v3 .res .url{color:var(--gv3-muted);font-size:11px;word-break:break-all}\n.guidaio-v3 .res .res-text{display:grid}\n.guidaio-v3 .alts{display:flex;flex-wrap:wrap;gap:8px}\n.guidaio-v3 .alt{display:inline-flex;align-items:center;gap:8px;padding:9px 13px;border-radius:14px;background:#fff;border:1px solid var(--gv3-line-2);font-weight:600;color:var(--gv3-ink-2);font-size:14px}\n.guidaio-v3 .alt .av{width:24px;height:24px;border-radius:8px;background:linear-gradient(135deg,#c7baff 0%,#efeaff 100%);display:grid;place-items:center;font-size:12px;font-weight:700;color:var(--gv3-brand-ink)}\n.guidaio-v3 .faq{display:grid;gap:10px}\n.guidaio-v3 .faq details{background:#fff;border:1px solid var(--gv3-line);border-radius:var(--gv3-radius);padding:14px 16px}\n.guidaio-v3 .faq summary{cursor:pointer;list-style:none;font-weight:700;color:var(--gv3-ink);display:flex;justify-content:space-between;align-items:center;gap:10px;font-size:15px}\n.guidaio-v3 .faq summary::-webkit-details-marker{display:none}\n.guidaio-v3 .faq summary svg{color:var(--gv3-brand)}\n.guidaio-v3 .faq .ans{color:var(--gv3-muted);margin-top:10px;font-size:14px}\n.guidaio-v3 section.block.conclusion{background:radial-gradient(700px 320px at 0% 0%,rgba(124,99,255,.18),transparent 60%),linear-gradient(135deg,#1c163a 0%,#2c1d8a 100%);color:#fff;border-color:#2c1d8a}\n.guidaio-v3 section.block.conclusion .head h2{color:#fff}\n.guidaio-v3 section.block.conclusion .lead,.guidaio-v3 section.block.conclusion .rich p{color:rgba(255,255,255,.88)}\n.guidaio-v3 section.block.conclusion .rich strong,.guidaio-v3 section.block.conclusion .rich b{color:#fff}\n.guidaio-v3 section.block.conclusion .eyebrow{background:rgba(255,255,255,.14);color:#fff}\n.guidaio-v3 section.block.conclusion .btn-secondary{background:rgba(255,255,255,.14);color:#fff;border-color:rgba(255,255,255,.25)}\n@media (max-width:1080px){.guidaio-v3 .hero-grid,.guidaio-v3 .trust-grid,.guidaio-v3 .company-grid,.guidaio-v3 .setup-grid,.guidaio-v3 .availability{grid-template-columns:1fr}.guidaio-v3 .grid-3,.guidaio-v3 .res-grid,.guidaio-v3 .plan-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}\n@media (max-width:700px){.guidaio-v3{padding:12px 8px 48px}.guidaio-v3 .hero{padding:20px}.guidaio-v3 section.block{padding:20px}.guidaio-v3 .grid-2,.guidaio-v3 .grid-3,.guidaio-v3 .res-grid,.guidaio-v3 .plan-grid,.guidaio-v3 .bestnot,.guidaio-v3 .availability{grid-template-columns:1fr}.guidaio-v3 h1.title{font-size:28px}}\n\u003c\/style\u003e\n\u003cdiv class=\"guidaio-v3\" itemscope itemtype=\"https:\/\/schema.org\/SoftwareApplication\"\u003e\n\u003cmeta itemprop=\"name\" content=\"Freshworks: AI-Powered IT Service, Support \u0026amp; CRM Suite\"\u003e\n\u003cmeta itemprop=\"description\" content=\"Freshworks unifies IT service, customer support and CRM with Freddy AI built in. 74,000+ businesses in 120+ countries, from $9\/user\/month, 14-day free trial.\"\u003e\n\u003cdiv class=\"hero\"\u003e\u003cdiv class=\"hero-grid\"\u003e\n\u003cdiv\u003e\n\u003cdiv class=\"hero-head\"\u003e\n\u003cdiv class=\"logo-tile\"\u003e\u003cimg src=\"https:\/\/dam.freshworks.com\/m\/329aae6a552dcfa8\/original\/freshworks-logoBlack.svg\" alt=\"Freshworks logo\" itemprop=\"image\" loading=\"lazy\"\u003e\u003c\/div\u003e\n\u003cdiv class=\"name-block\"\u003e\n\u003cspan class=\"eyebrow\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"m12 3-1.9 5.8a2 2 0 0 1-1.3 1.3L3 12l5.8 1.9a2 2 0 0 1 1.3 1.3L12 21l1.9-5.8a2 2 0 0 1 1.3-1.3L21 12l-5.8-1.9a2 2 0 0 1-1.3-1.3Z\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Customer Service · Sales Automation\u003c\/span\u003e\u003ch1 class=\"title\" itemprop=\"name\"\u003eFreshworks\u003c\/h1\u003e\n\u003cp class=\"lede justify\" itemprop=\"description\"\u003eFreshworks is a SaaS suite that brings IT service management, customer support and CRM together on one platform, with \u003cb\u003eFreddy AI\u003c\/b\u003e built into every product. Used by 74,000+ businesses across 120+ countries, from $9 per user\/month.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"badge-row\"\u003e\n\u003cspan class=\"badge ok\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003ccircle cx=\"12\" cy=\"12\" r=\"10\"\u003e\u003c\/circle\u003e\u003cpath d=\"m9 12 2 2 4-4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Active\u003c\/span\u003e\u003cspan class=\"badge ok\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\u003e\u003c\/path\u003e\u003cpath d=\"m9 12 2 2 4-4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e GDPR compliant\u003c\/span\u003e\u003cspan class=\"badge brand\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 12 20 22 4 22 4 12\"\u003e\u003c\/polyline\u003e\u003crect x=\"2\" y=\"7\" width=\"20\" height=\"5\"\u003e\u003c\/rect\u003e\u003cline x1=\"12\" y1=\"22\" x2=\"12\" y2=\"7\"\u003e\u003c\/line\u003e\u003cpath d=\"M12 7H7.5a2.5 2.5 0 0 1 0-5C11 2 12 7 12 7z\"\u003e\u003c\/path\u003e\u003cpath d=\"M12 7h4.5a2.5 2.5 0 0 0 0-5C13 2 12 7 12 7z\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Free plan · Free trial\u003c\/span\u003e\u003cspan class=\"badge\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"22 7 13.5 15.5 8.5 10.5 2 17\"\u003e\u003c\/polyline\u003e\u003cpolyline points=\"16 7 22 7 22 13\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e Freemium\u003c\/span\u003e\u003cspan class=\"badge\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M6.3 20.3a2.4 2.4 0 0 0 3.4 0L12 18l-6-6-2.3 2.3a2.4 2.4 0 0 0 0 3.4Z\"\u003e\u003c\/path\u003e\u003cpath d=\"m2 22 3-3\"\u003e\u003c\/path\u003e\u003cpath d=\"M7.5 13.5 10 11\"\u003e\u003c\/path\u003e\u003cpath d=\"M10.5 16.5 13 14\"\u003e\u003c\/path\u003e\u003cpath d=\"m18 3-4 4h6l-4 4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e API available\u003c\/span\u003e\u003cspan class=\"badge brand\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003ccircle cx=\"12\" cy=\"12\" r=\"10\"\u003e\u003c\/circle\u003e\u003cpath d=\"m9 12 2 2 4-4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Verified by Guidaio\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tbd-row\"\u003e\n\u003cdiv\u003e\n\u003cdiv class=\"label\"\u003eCategories\u003c\/div\u003e\n\u003cdiv class=\"chip-row\"\u003e\n\u003ca class=\"chip cat\" href=\"\/collections\/customer-service\"\u003eCustomer Service\u003c\/a\u003e\u003ca class=\"chip cat\" href=\"\/collections\/sales-automation\"\u003eSales Automation\u003c\/a\u003e\u003ca class=\"chip cat\" href=\"\/collections\/email-automation\"\u003eEmail Automation\u003c\/a\u003e\u003ca class=\"chip cat\" href=\"\/collections\/workflow-automation\"\u003eWorkflow Automation\u003c\/a\u003e\u003ca class=\"chip cat\" href=\"\/collections\/agents-orchestration-frameworks\"\u003eAgents Orchestration Frameworks\u003c\/a\u003e\u003ca class=\"chip cat\" href=\"\/collections\/no-low-code\"\u003eNo Low Code\u003c\/a\u003e\u003ca class=\"chip cat\" href=\"\/collections\/report-generation\"\u003eReport Generation\u003c\/a\u003e\u003ca class=\"chip cat\" href=\"\/collections\/data-visualization\"\u003eData Visualization\u003c\/a\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdiv class=\"label\"\u003eTarget domains\u003c\/div\u003e\n\u003cdiv class=\"chip-row\"\u003e\n\u003ca class=\"chip dom\" href=\"\/collections\/customer-support-success\"\u003eCustomer Support Success\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/it-software\"\u003eIt Software\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/sales-business-development\"\u003eSales Business Development\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/marketing-advertising\"\u003eMarketing Advertising\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/customer-research-cx\"\u003eCustomer Research Cx\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/operations-administration\"\u003eOperations Administration\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/retail-e-commerce\"\u003eRetail E Commerce\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/human-resources\"\u003eHuman Resources\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/finance-banking\"\u003eFinance Banking\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/legal-justice\"\u003eLegal Justice\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/hospitality-tourism\"\u003eHospitality Tourism\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/education-academia\"\u003eEducation Academia\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/mechanical-manufacturing\"\u003eMechanical Manufacturing\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/government-public-administration\"\u003eGovernment Public Administration\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/healthcare-medicine\"\u003eHealthcare Medicine\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/freelancers-entrepreneurs\"\u003eFreelancers Entrepreneurs\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/supply-chain-logistics\"\u003eSupply Chain Logistics\u003c\/a\u003e\u003ca class=\"chip dom\" href=\"\/collections\/insurance\"\u003eInsurance\u003c\/a\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"cta-row\"\u003e\n\u003ca class=\"btn btn-primary\" href=\"https:\/\/www.freshworks.com\/\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"16\" height=\"16\"\u003e\u003cpath d=\"M15 3h6v6\"\u003e\u003c\/path\u003e\u003cpath d=\"M10 14 21 3\"\u003e\u003c\/path\u003e\u003cpath d=\"M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Discover Freshworks\u003c\/a\u003e\u003ca class=\"btn btn-secondary\" href=\"https:\/\/www.freshworks.com\/demo\/\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolygon points=\"6 3 20 12 6 21 6 3\"\u003e\u003c\/polygon\u003e\u003c\/svg\u003e Start your free trial\u003c\/a\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003caside class=\"snapshot\"\u003e\u003ch3\u003eSnapshot\u003c\/h3\u003e\n\u003cdl\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdt\u003ePricing model\u003c\/dt\u003e\n\u003cdd\u003eFreemium\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdt\u003eStarts at\u003c\/dt\u003e\n\u003cdd\u003e\n\u003cspan class=\"price-big\"\u003eUSD9.00\u003c\/span\u003e\u003csmall\u003eUSD · per user\/month\u003c\/small\u003e\n\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdt\u003eFree plan\u003c\/dt\u003e\n\u003cdd\u003eYes\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdt\u003eFree trial\u003c\/dt\u003e\n\u003cdd\u003eYes\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdt\u003eAPI available\u003c\/dt\u003e\n\u003cdd\u003eYes\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdt\u003eDeployment\u003c\/dt\u003e\n\u003cdd\u003eWeb app · Mobile app · API · IOS app · Android app\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdt\u003eLanguages\u003c\/dt\u003e\n\u003cdd\u003eEnglish · German · French · Dutch · +3\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdt\u003eTool status\u003c\/dt\u003e\n\u003cdd\u003eActive\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdt\u003eCountry of origin\u003c\/dt\u003e\n\u003cdd\u003e🇺🇸 United States\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003c\/dl\u003e\u003c\/aside\u003e\n\u003c\/div\u003e\u003c\/div\u003e\n\u003cnav class=\"toc\" aria-label=\"Page sections\"\u003e\u003ca href=\"#what\"\u003eWhat is it\u003c\/a\u003e\u003ca href=\"#bestnot\"\u003eWhen to use Freshworks \/ When not to\u003c\/a\u003e\u003ca href=\"#how\"\u003eHow to use\u003c\/a\u003e\u003ca href=\"#proscons\"\u003ePros \u0026amp; Cons\u003c\/a\u003e\u003ca href=\"#pricing\"\u003ePricing\u003c\/a\u003e\u003ca href=\"#trust\"\u003eTrust \u0026amp; Privacy\u003c\/a\u003e\u003ca href=\"#watch\"\u003eWatch-outs\u003c\/a\u003e\u003ca href=\"#setup\"\u003eSetup \u0026amp; Integrations\u003c\/a\u003e\u003ca href=\"#company\"\u003eCompany\u003c\/a\u003e\u003ca href=\"#resources\"\u003eResources\u003c\/a\u003e\u003ca href=\"#alternatives\"\u003eAlternatives\u003c\/a\u003e\u003ca href=\"#faq\"\u003eFAQ\u003c\/a\u003e\u003ca href=\"#conclusion\"\u003eConclusion\u003c\/a\u003e\u003c\/nav\u003e\n\u003csection class=\"block\" id=\"what\"\u003e\u003cdiv class=\"head\"\u003e\n\u003cspan class=\"eyebrow\"\u003eOverview\u003c\/span\u003e\u003ch2\u003eWhat is Freshworks?\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"grid-2\"\u003e\n\u003cdiv class=\"rich justify\"\u003e\n\u003cp\u003e\u003cb\u003eFreshworks\u003c\/b\u003e is a Nasdaq-listed SaaS company (ticker FRSH), headquartered in San Mateo, California, that sells a suite of service software rather than a single app. Its own framing is \u003ci\u003eUnified Service Operations for the AI era\u003c\/i\u003e, turning operational complexity into coordinated action across employee service and customer support.\u003c\/p\u003e\n\u003cp\u003eThe catalogue runs to eleven products in three families. Freshservice covers IT service management, with dedicated editions for business teams, IT asset management and managed service providers. Freshdesk and Freshdesk Omni handle customer support, from ticketing to knowledge base and customer portal, while Freshchat and Freshcaller add messaging and cloud telephony. Freshsales, Freshsales Suite and Freshmarketer cover CRM and marketing automation.\u003c\/p\u003e\n\u003cp\u003eRunning through all of it is \u003cb\u003eFreddy AI\u003c\/b\u003e, built in three blocks. AI Agents deliver autonomous self-service on chat, messaging and email. AI Copilot sits beside human agents with reply suggestions, summaries, live translation and sentiment analysis. AI Insights adds proactive alerts, root-cause analysis and one-click reporting. Under the hood, Freddy blends machine learning and automation with proprietary models, fine-tuned open-source models and commercial LLMs. AI Agent Studio is the no-code hub for building, testing, deploying and monitoring your own agents, and prebuilt vertical agents ship with connectors to Shopify, Stripe, PayPal and Wix, alongside 50+ ready-made workflows.\u003c\/p\u003e\n\u003cp\u003eThe platform layer matters as much as the products: a marketplace of 1,200+ apps, custom objects, rich APIs and a developer portal. Data sits on Amazon Web Services, with the customer picking a region at signup from US, EU, AUS, IND or ME.\u003c\/p\u003e\n\u003cp\u003eOn adoption, Freshworks claims 74,000+ businesses in 120+ countries, 1.3 million hours saved in support workflows last year, 50% faster resolution with Freddy AI Agent and 40-45% productivity gains with Freddy AI Copilot. Analyst recognition includes Leader in the 2026 Gartner Magic Quadrant for ITSM platforms, the 2025 Forrester ESM Wave, PinkVERIFY certification on six ITSM processes and PeopleCert Gold accreditation on 14 ITIL practices. Named customers include McLaren Racing, New Balance, Databricks, Seagate and Hobbycraft, with reported outcomes of 77% faster resolution, 94% first-contact resolution and 225% three-year ROI.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003ch3 style=\"font-size:14px;margin-bottom:12px;color:var(--gv3-brand-ink);text-transform:uppercase;letter-spacing:.08em\"\u003eWhat it does\u003c\/h3\u003e\n\u003cul class=\"brand-list\"\u003e\n\u003cli\u003eResolve up to 80% of incoming requests automatically with AI agents on chat, messaging and email\u003c\/li\u003e\n\u003cli\u003eRun ticketing, email, chat, SMS and voice from a single omnichannel workspace\u003c\/li\u003e\n\u003cli\u003eAssist human agents with reply suggestions, conversation summaries, live translation in 60+ languages and sentiment analysis\u003c\/li\u003e\n\u003cli\u003eHandle IT service management end to end: incidents, changes, CMDB, automated discovery, asset and contract management\u003c\/li\u003e\n\u003cli\u003eExtend service desks to HR, finance and legal teams without an ITSM implementation\u003c\/li\u003e\n\u003cli\u003eDrive the sales cycle with contact scoring, deal insights, sales sequences, territory management and forecasting\u003c\/li\u003e\n\u003cli\u003eBuild, test, deploy and monitor your own AI agents without writing code in AI Agent Studio\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003csection class=\"block soft\" id=\"bestnot\"\u003e\u003cdiv class=\"head\"\u003e\n\u003cspan class=\"eyebrow\"\u003eAudience\u003c\/span\u003e\u003ch2\u003eWhen to use Freshworks \/ When not to\u003c\/h2\u003e\n\u003cp class=\"lead\"\u003eA quick filter to help you decide if Freshworks is the right fit.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"bestnot\"\u003e\n\u003cdiv class=\"card for\"\u003e\n\u003ch3\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"16\" height=\"16\"\u003e\u003cpath d=\"M7 10v12\"\u003e\u003c\/path\u003e\u003cpath d=\"M15 5.88 14 10h5.83a2 2 0 0 1 1.92 2.56l-2.33 8A2 2 0 0 1 17.5 22H4a2 2 0 0 1-2-2v-8a2 2 0 0 1 2-2h2.76a2 2 0 0 0 1.79-1.11L12 2a3.13 3.13 0 0 1 3 3.88Z\"\u003e\u003c\/path\u003e\u003c\/svg\u003e When to use Freshworks\u003c\/h3\u003e\n\u003cul class=\"brand-list\"\u003e\n\u003cli\u003eCustomer support teams running email, chat, SMS and voice who want one omnichannel ticketing workspace instead of four disconnected tools\u003c\/li\u003e\n\u003cli\u003eIT service desks that need full ITSM: incident and change management, CMDB, automated discovery and asset lifecycle tracking\u003c\/li\u003e\n\u003cli\u003eHR, finance and legal teams rolling out internal service desks, via Freshservice for Business Teams, with no ITSM implementation required\u003c\/li\u003e\n\u003cli\u003eStartups and SMBs looking for an affordable CRM, with Freshsales starting at $9 per user\/month and 21 days of free trial\u003c\/li\u003e\n\u003cli\u003eOnline retailers that want ready-made vertical AI agents plugged straight into Shopify, Stripe, PayPal and Wix\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"card not\"\u003e\n\u003ch3\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"16\" height=\"16\"\u003e\u003cpath d=\"M17 14V2\"\u003e\u003c\/path\u003e\u003cpath d=\"M9 18.12 10 14H4.17a2 2 0 0 1-1.92-2.56l2.33-8A2 2 0 0 1 6.5 2H20a2 2 0 0 1 2 2v8a2 2 0 0 1-2 2h-2.76a2 2 0 0 0-1.79 1.11L12 22a3.13 3.13 0 0 1-3-3.88Z\"\u003e\u003c\/path\u003e\u003c\/svg\u003e When not to use Freshworks\u003c\/h3\u003e\n\u003cul class=\"brand-list\"\u003e\n\u003cli\u003eSolo freelancers and one-person businesses: pricing is per agent or per user, and the whole suite assumes a team\u003c\/li\u003e\n\u003cli\u003eAnyone hunting for a general-purpose or creative AI: Freddy is scoped to service, support, ITSM and CRM work\u003c\/li\u003e\n\u003cli\u003eHealthcare organisations handling protected health information without a signed BAA, since the terms forbid uploading PHI in that case\u003c\/li\u003e\n\u003cli\u003eOrganisations that require self-hosting: the offer is pure SaaS, and the terms grant no right to obtain a copy of the underlying code\u003c\/li\u003e\n\u003cli\u003eTeams with a tight budget for advanced AI: Freddy AI Copilot is a $29 per agent\/month add-on and AI agent sessions beyond the first 500 cost $49 per 100\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003csection class=\"block soft\" id=\"how\"\u003e\u003cdiv class=\"head\"\u003e\n\u003cspan class=\"eyebrow\"\u003eGet started\u003c\/span\u003e\u003ch2\u003eHow to use Freshworks\u003c\/h2\u003e\n\u003cp class=\"lead\"\u003eA typical end-to-end flow, from setup to results.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003col class=\"steps\"\u003e\n\u003cli\u003ePick your starting product on the products page: Freshservice for IT and internal service, Freshdesk or Freshdesk Omni for customer support, Freshsales for CRM\u003c\/li\u003e\n\u003cli\u003eClick Start for free and complete the signup form for that product; the trial runs 14 days for Freshdesk, Freshdesk Omni and Freshservice and 21 days for Freshsales, with no credit card\u003c\/li\u003e\n\u003cli\u003ePrefer a guided route? Request a demo from the demo page or contact sales on +1 (855) 747 6767 or sales@freshworks.com\u003c\/li\u003e\n\u003cli\u003eChoose your data centre region at signup, since the hosting region is set from the start and Freshservice exposes a Data Center Location setting\u003c\/li\u003e\n\u003cli\u003eUse the trial to test the full product: Freshdesk Omni opens the Enterprise plan for 14 days and Freshservice gives unrestricted access to every feature\u003c\/li\u003e\n\u003cli\u003eConnect your channels, including email, chat, SMS and voice, plus bring-your-own-channel and bring-your-own-telephony through the API\u003c\/li\u003e\n\u003cli\u003eSwitch on Freddy AI, start from the 50+ prebuilt workflows and vertical agents, then build your own agents without code in AI Agent Studio\u003c\/li\u003e\n\u003cli\u003eExtend the setup with marketplace apps, custom objects and integrations such as Shopify, Stripe, Microsoft Teams, Slack or WhatsApp\u003c\/li\u003e\n\u003cli\u003eExport your Customer Data before the trial expires, because data left behind is permanently deleted\u003c\/li\u003e\n\u003cli\u003eChoose a plan and pay by card to keep the account live, then sign in at login.freshworks.com; train the team through the Academy, the community and the developer portal\u003c\/li\u003e\n\u003c\/ol\u003e\u003c\/section\u003e\n\u003csection class=\"block\" id=\"proscons\"\u003e\u003cdiv class=\"head\"\u003e\n\u003cspan class=\"eyebrow\"\u003eQuick read\u003c\/span\u003e\u003ch2\u003ePros \u0026amp; Cons\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"grid-2\"\u003e\n\u003cdiv class=\"pc pros\"\u003e\n\u003ch3\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003ccircle cx=\"12\" cy=\"12\" r=\"10\"\u003e\u003c\/circle\u003e\u003cpath d=\"m9 12 2 2 4-4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Pros\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eOne platform covering IT service, customer support and CRM instead of three separate stacks\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eAI is built into the products rather than sold as a separate suite, with Freddy running inside Freshservice, Freshdesk, Freshdesk Omni and Freshchat\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eLow entry pricing: $9 per user\/month for CRM, $19 per agent\/month for Freshdesk and Freshservice, on annual billing\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eFree trial with no credit card, 14 days or 21 for CRM, plus 500 AI agent sessions included on every paid plan\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eFast time to value is claimed and equipped for: days or weeks rather than months, AI agents live in minutes, 50+ prebuilt workflows\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eDocumented data governance: public DPA, published sub-processor list with 15 days' notice, published TOMs, reachable DPO and a hosting region chosen at signup\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eAnalyst recognition and extensibility: Gartner Magic Quadrant ITSM Leader 2026, Forrester ESM Wave 2025, PinkVERIFY, PeopleCert Gold, 1,200+ marketplace apps and open APIs\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pc cons\"\u003e\n\u003ch3\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"16\" height=\"16\"\u003e\u003ccircle cx=\"12\" cy=\"12\" r=\"10\"\u003e\u003c\/circle\u003e\u003cline x1=\"4.93\" y1=\"4.93\" x2=\"19.07\" y2=\"19.07\"\u003e\u003c\/line\u003e\u003c\/svg\u003e Cons\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"\u003e\u003c\/line\u003e\u003cline x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"\u003e\u003c\/line\u003e\u003c\/svg\u003e \u003cspan\u003eThe most useful AI layer is an add-on: Freddy AI Copilot costs $29 per agent\/month on top of the plan price\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"\u003e\u003c\/line\u003e\u003cline x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"\u003e\u003c\/line\u003e\u003c\/svg\u003e \u003cspan\u003eAI agent sessions are metered, with 500 included once per account and $49 per 100 sessions after that\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"\u003e\u003c\/line\u003e\u003cline x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"\u003e\u003c\/line\u003e\u003c\/svg\u003e \u003cspan\u003eSide costs stack up: day passes from $2 to $15 each depending on product and plan, connector tasks at $80 per 5,000\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"\u003e\u003c\/line\u003e\u003cline x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"\u003e\u003c\/line\u003e\u003c\/svg\u003e \u003cspan\u003eEleven products and several plan ladders mean that picking the right product and tier takes genuine analysis\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"\u003e\u003c\/line\u003e\u003cline x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"\u003e\u003c\/line\u003e\u003c\/svg\u003e \u003cspan\u003eAdvertised prices assume an annual commitment, monthly billing costs around 20% more, and the Freshservice Enterprise plan has no public price\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"\u003e\u003c\/line\u003e\u003cline x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"\u003e\u003c\/line\u003e\u003c\/svg\u003e \u003cspan\u003eHosting is disclosed by region only, as US, EU, AUS, IND and ME, with no named list of countries\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"\u003e\u003c\/line\u003e\u003cline x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"\u003e\u003c\/line\u003e\u003c\/svg\u003e \u003cspan\u003eThe model-training position stays vague: an analytics opt-out is documented but no explicit exclusion from model training, and certifications beyond a SOC 2 mention in a Freshservice plan table are behind a Trust Center that is closed to automated access\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003csection class=\"block soft\" id=\"pricing\"\u003e\u003cdiv class=\"head\"\u003e\n\u003cspan class=\"eyebrow\"\u003ePricing\u003c\/span\u003e\u003ch2\u003ePricing \u0026amp; Plans\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cp class=\"rich justify\" style=\"color:var(--gv3-ink-2);margin:0 0 18px;max-width:80ch\"\u003eFreshworks operates on a freemium model, with all prices published in US dollars. A free Freshdesk plan is documented, covering ticketing, a knowledge base, reporting, a custom SSL certificate and 24x7 email support, with pricing stated as starting from $0. The lowest paid entry point across the suite is Freshsales Growth at USD 9 per user per month on annual billing; customer support and ITSM plans start at USD 19 per agent per month. Annual commitment is around 20% cheaper than monthly billing. Additional costs apply on top: the Freddy AI Copilot add-on at USD 29 per agent per month, extra AI agent sessions at USD 49 per 100 beyond the 500 included, day passes from USD 2 to USD 15, connector tasks at USD 80 per 5,000 and a Branded documents add-on at USD 19 per user. A free trial of 14 days, or 21 days for Freshsales, is available without a credit card.\u003c\/p\u003e\n\u003cdiv class=\"plan-grid\"\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 1\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreshdesk Free\u003c\/div\u003e\n\u003cul\u003e\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$0\u003c\/span\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan featured\"\u003e\n\u003cspan class=\"pill\"\u003eMost popular\u003c\/span\u003e\u003cdiv class=\"pname\"\u003ePlan 2\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreshdesk Growth\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$19 per agent\/month\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eannual billing\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 3\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreshdesk Pro\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$55 per agent\/month\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eannual billing\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 4\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreshdesk Enterprise\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$89 per agent\/month\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eannual billing\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 5\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreshdesk Omni Growth\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$29 per agent\/month\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eannual billing\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 6\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreshdesk Omni Pro\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$79 per agent\/month\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eannual billing\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 7\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreshdesk Omni Enterprise\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$119 per agent\/month\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eannual billing\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 8\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreshservice Starter\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$19 per agent\/month\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eannual billing\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 9\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreshservice Growth\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$49 per agent\/month\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eannual billing\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 10\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreshservice Pro\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$99 per agent\/month\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eannual billing\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 11\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreshservice Enterprise\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003ecustom quote\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eFreddy AI included\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 12\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreshsales Growth\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$9 per user\/month\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eannual billing\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 13\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreshsales Pro\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$39 per user\/month\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eannual billing\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 14\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreshsales Enterprise\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$59 per user\/month\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eannual billing\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 15\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eFreddy AI Copilot add-on\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$29 per agent\/month\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003eannual billing\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 16\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eAI Agent sessions add-on\u003c\/div\u003e\n\u003cul\u003e\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$49 per 100 sessions\u003c\/span\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plan\"\u003e\n\u003cdiv class=\"pname\"\u003ePlan 17\u003c\/div\u003e\n\u003cdiv class=\"pprice\"\u003eBranded documents add-on (Freshsales)\u003c\/div\u003e\n\u003cul\u003e\u003cli\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e \u003cspan\u003e$19 per user\u003c\/span\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pricing-extras\"\u003e\n\u003cdiv class=\"offer\"\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M2 9a3 3 0 1 1 0 6v2a2 2 0 0 0 2 2h16a2 2 0 0 0 2-2v-2a3 3 0 1 1 0-6V7a2 2 0 0 0-2-2H4a2 2 0 0 0-2 2Z\"\u003e\u003c\/path\u003e\u003cpath d=\"m9 14 6-6\"\u003e\u003c\/path\u003e\u003ccircle cx=\"9.5\" cy=\"9.5\" r=\".5\"\u003e\u003c\/circle\u003e\u003ccircle cx=\"14.5\" cy=\"14.5\" r=\".5\"\u003e\u003c\/circle\u003e\u003c\/svg\u003e\u003cdiv\u003e\n\u003cb\u003eSpecial offers\u003c\/b\u003e — 500 AI Agent sessions included free on every paid plan, once per account · 20% discount on annual billing compared with monthly billing · Free trial of 14 days without a credit card, extended to 21 days for Freshsales · Freshworks for Startups programme with dedicated terms · AWS Rapid Ramp credits · 5,000 external collaborators included on the Pro and Enterprise plans of Freshdesk Omni\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"affiliate-note\"\u003ePrices and plans listed above may evolve. Always check the official pricing page before subscribing.\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003csection class=\"block\" id=\"trust\"\u003e\u003cdiv class=\"head\"\u003e\n\u003cspan class=\"eyebrow\"\u003eTrust \u0026amp; Privacy\u003c\/span\u003e\u003ch2\u003eData, GDPR \u0026amp; hosting\u003c\/h2\u003e\n\u003cp class=\"lead\"\u003eA consolidated view of how Freshworks handles your data.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"trust-grid\"\u003e\n\u003cdiv class=\"col\"\u003e\n\u003cdiv class=\"trust-card\"\u003e\n\u003ch3\u003eGDPR overview\u003c\/h3\u003e\n\u003cp class=\"justify\" style=\"color:var(--gv3-ink-2);margin:0\"\u003eGDPR implementation is documented and unusually concrete. A dedicated page states that Freshworks enables GDPR support for all customers worldwide, not only European ones. A Data Processing Addendum is published and offered to every customer; the sub-processor list is public, with 15 days' notice before any addition or replacement and a right for the customer to suspend or terminate; and the Technical and Organisational Measures are published separately. A Data Protection Officer is reachable at dpo@freshworks.com or by post in San Mateo. European entities are named in the privacy notice: Freshworks SAS in France, Freshworks GmbH in Germany, Freshworks Technologies B.V. in the Netherlands and Freshworks Technologies UK Limited. Transfers out of the EU rely on standard contractual clauses, TOMs and transfer impact assessments, alongside EU-U.S. and Swiss-U.S. Data Privacy Framework participation. One gap: no Article 27 EU representative is named on the pages reviewed.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"trust-card\"\u003e\n\u003ch3\u003eWho owns the data?\u003c\/h3\u003e\n\u003cp class=\"justify\" style=\"color:var(--gv3-ink-2);margin:0 0 12px\"\u003eThe Terms of Service are explicit: the customer keeps what it puts in. \u003ci\u003eCustomer retains all right, title, and interest (including any and all intellectual property rights) in and to its Customer Data\u003c\/i\u003e, and that data is treated as the customer's Confidential Information. Freshworks receives only a non-exclusive, worldwide, royalty-free licence, limited to what is necessary to provide, maintain and improve the Freshworks Technology. It keeps ownership of its own platform and of the Usage Data derived from service use. The customer alone answers for the accuracy, content and legality of its data. Customer names, logos and use cases may appear in Freshworks marketing unless the customer asks for that to stop.\u003c\/p\u003e\n\u003ch3\u003eReuse rights\u003c\/h3\u003e\n\u003cp class=\"justify\" style=\"color:var(--gv3-ink-2);margin:0\"\u003eCustomers can download, export or delete their Customer Data at any time during the subscription and reuse it as they see fit: nothing in the terms restricts what they do with their own records, and no permission has to be asked. The interesting detail runs the other way. Section 7b lets Freshworks collect and use any data derived from use of the Services, defined as Usage Data, \u003ci\u003eto develop, improve, support, and operate its products and services\u003c\/i\u003e; such data is not shared with third parties where it would expose the customer's confidential information, unless aggregated and anonymised. The privacy notice relies on legitimate interest to perform analytics and train Freshworks algorithms, and call recordings are used for product improvement, including training applications to better recognise human speech. An analytics opt-out exists: in-product for Freshchat, Freshworks and Freshmarketer, and in writing to dpo@freshworks.com for the other products. AI services themselves can be enabled or disabled from the admin console. Freddy AI mixes proprietary models, fine-tuned open-source models and commercial LLMs, with Microsoft Azure OpenAI listed as a sub-processor, and Google Workspace APIs are explicitly excluded from generalised AI or ML model training. No explicit opt-out from model training itself is documented on the pages reviewed.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"trust-card\"\u003e\n\u003ch3\u003eData retention \u0026amp; training\u003c\/h3\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eRetention summary\u003c\/div\u003e\n\u003cdiv class=\"v justify\"\u003eAs a processor, Freshworks keeps personal data for a period coterminous with the term of the agreement. When an account closes, Customer Data can be exported during a 14-day Data Export Period; beyond that, Freshworks reserves the right to keep it for up to three months before permanent deletion, unless legal, accounting or litigation obligations apply. Deleted Customer Data cannot be recovered. On an expired free trial, data that was not exported is permanently deleted. During the subscription, customers can download or delete their data at any time. As a controller, Freshworks keeps personal data only as long as necessary: up to six years from the supply of the relevant services for data linked to that supply, and up to three years from the last interaction for other personal data. Daily backup snapshots are kept for seven days. The current privacy notice took effect on 1 March 2026.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eTrains on customer data\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003e\u003cspan class=\"badge warn\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Unclear\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eSubprocessors disclosed\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003e\u003cspan class=\"badge ok\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolyline points=\"20 6 9 17 4 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e Yes\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eDPA available\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003e\u003cspan class=\"badge ok\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\u003e\u003c\/path\u003e\u003cpolyline points=\"14 2 14 8 20 8\"\u003e\u003c\/polyline\u003e\u003cpath d=\"m9 15 2 2 4-4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Yes\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eGDPR contact\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003e\u003ca href=\"mailto:dpo@freshworks.com\"\u003edpo@freshworks.com\u003c\/a\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"col\"\u003e\u003cdiv class=\"trust-card\"\u003e\n\u003ch3\u003eHosting summary\u003c\/h3\u003e\n\u003cp class=\"justify\" style=\"color:var(--gv3-ink-2);margin:0 0 14px\"\u003eAlmost all data stored, processed and transmitted through Freshworks products sits on Amazon Web Services data centres. Five regions are published, US, EU, AUS, IND and ME, but no full country names are given. The region depends on the customer's location or chosen plan and is selected at signup, with Freshservice exposing a Data Center Location setting. Production and backup instances sit in the same region, and data stays in its data centre except where it is moved for performance or availability reasons or by specific agreement with the customer. One documented exception: call recordings are generated in the United States before being moved to the instance's regional data centre. On the security side, Freshworks runs dedicated VPCs, AES 256-bit encryption at rest, TLS 1.2 in transit, IAM with two-factor authentication, administrative access through a Teleport tunnel and n+1 multi-AZ redundancy. Backups replicate in near real time to other AWS availability zones, with daily snapshots kept for seven days. The privacy notice adds that personal data is processed in the countries where Freshworks is established: the United States, the United Kingdom and the European Economic Area.\u003c\/p\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eHosting regions\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003e\u003cdiv class=\"flag-row\"\u003e\n\u003cspan class=\"flag\"\u003eUS\u003c\/span\u003e\u003cspan class=\"flag\"\u003eEU\u003c\/span\u003e\u003cspan class=\"flag\"\u003eAUS\u003c\/span\u003e\u003cspan class=\"flag\"\u003eIND\u003c\/span\u003e\u003cspan class=\"flag\"\u003eME\u003c\/span\u003e\n\u003c\/div\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003csection class=\"block watch\" id=\"watch\"\u003e\u003cdiv class=\"head\"\u003e\n\u003cspan class=\"eyebrow\"\u003eWatch-outs\u003c\/span\u003e\u003ch2\u003eThings to keep in mind\u003c\/h2\u003e\n\u003cp class=\"lead\"\u003eRisks and trade-offs to weigh before adopting Freshworks.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cul class=\"brand-list\" style=\"grid-template-columns:repeat(2,1fr);display:grid;gap:12px 24px\"\u003e\n\u003cli\u003eOver-reliance on automated resolution: if agents stop reading tickets and simply approve Freddy's suggestions, product knowledge and diagnostic skill quietly erode inside the team, and a high deflection rate turns into a quality problem rather than a win\u003c\/li\u003e\n\u003cli\u003eCustomers on the receiving end of an autonomous agent can get stuck in self-service loops, so keep a visible and quick path to a human for the cases the AI cannot close\u003c\/li\u003e\n\u003cli\u003eThe model-training position is ambiguous: the privacy notice invokes legitimate interest to train Freshworks algorithms, while the documented opt-out covers analytics rather than training. Get written confirmation of what happens to your ticket content before loading sensitive data\u003c\/li\u003e\n\u003cli\u003eCosts scale with usage in ways the headline price hides: the 500 AI agent sessions are a one-off per account, further sessions cost $49 per 100, day passes and connector tasks are billed separately, advertised prices assume annual commitment and the Freshservice Enterprise plan has no public price\u003c\/li\u003e\n\u003cli\u003eContractual limits on sensitive data: uploading protected health information is forbidden without a signed BAA, and advanced AI capabilities such as conversational insights are governed by a Service Limits Policy\u003c\/li\u003e\n\u003cli\u003eData lifecycle traps: Customer Data on an expired free trial is permanently deleted if it was not exported, deleted data cannot be recovered, and call recordings are generated in the United States before being moved to your regional data centre\u003c\/li\u003e\n\u003cli\u003eMarketing consent by default: your company name, logo and use case may be used in Freshworks marketing material unless you ask for it to stop, and the Trust Center holding certifications and attestations is closed to automated access, so compliance claims need manual verification\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\n\u003csection class=\"block\" id=\"setup\"\u003e\u003cdiv class=\"head\"\u003e\n\u003cspan class=\"eyebrow\"\u003eSetup\u003c\/span\u003e\u003ch2\u003eSetup \u0026amp; Integrations\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"setup-grid\"\u003e\n\u003cdiv class=\"setup-card\"\u003e\n\u003ch3 style=\"font-size:15px;margin-bottom:10px\"\u003eTechnical difficulty\u003c\/h3\u003e\n\u003cp class=\"justify\" style=\"color:var(--gv3-ink-2);margin:0 0 14px\"\u003eGetting started is easy: self-service signup per product, a 14-day trial with no credit card and a no-code interface. Freshworks promises solutions that are easy to implement, use and configure, with impact in days or weeks, not months, AI agents live in minutes, 50+ prebuilt workflows and vertical agents; Freshservice for Business Teams needs no ITSM implementation. Difficulty rises with scope: custom objects, marketplace apps, APIs and BYOC\/BYOT are configuration work, and a full ITSM rollout with CMDB, automated discovery and asset management is a structured project. Professional Services, the Academy and the developer portal can help.\u003c\/p\u003e\n\u003ch3 style=\"font-size:15px;margin:14px 0 10px\"\u003eDeployment\u003c\/h3\u003e\n\u003cdiv class=\"flag-row\"\u003e\n\u003cspan class=\"flag\"\u003eWeb app\u003c\/span\u003e\u003cspan class=\"flag\"\u003eMobile app\u003c\/span\u003e\u003cspan class=\"flag\"\u003eAPI\u003c\/span\u003e\u003cspan class=\"flag\"\u003eIOS app\u003c\/span\u003e\u003cspan class=\"flag\"\u003eAndroid app\u003c\/span\u003e\n\u003c\/div\u003e\n\u003ch3 style=\"font-size:15px;margin:14px 0 10px\"\u003eApps stores\u003c\/h3\u003e\n\u003cdiv class=\"flag-row\"\u003e\n\u003ca class=\"flag\" href=\"https:\/\/apps.apple.com\/us\/developer\/freshworks-technologies-private-limited\/id849713309\" target=\"_blank\" rel=\"noopener\"\u003eApp Store\u003c\/a\u003e\u003ca class=\"flag\" href=\"https:\/\/play.google.com\/store\/apps\/developer?id=Freshworks+Inc\" target=\"_blank\" rel=\"noopener\"\u003eGoogle Play\u003c\/a\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"setup-card\"\u003e\n\u003ch3 style=\"font-size:15px;margin-bottom:10px\"\u003eIntegrations\u003c\/h3\u003e\n\u003cdiv class=\"integrations\"\u003e\n\u003cspan class=\"integration\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M6.3 20.3a2.4 2.4 0 0 0 3.4 0L12 18l-6-6-2.3 2.3a2.4 2.4 0 0 0 0 3.4Z\"\u003e\u003c\/path\u003e\u003cpath d=\"m2 22 3-3\"\u003e\u003c\/path\u003e\u003cpath d=\"M7.5 13.5 10 11\"\u003e\u003c\/path\u003e\u003cpath d=\"M10.5 16.5 13 14\"\u003e\u003c\/path\u003e\u003cpath d=\"m18 3-4 4h6l-4 4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Shopify\u003c\/span\u003e\u003cspan class=\"integration\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M6.3 20.3a2.4 2.4 0 0 0 3.4 0L12 18l-6-6-2.3 2.3a2.4 2.4 0 0 0 0 3.4Z\"\u003e\u003c\/path\u003e\u003cpath d=\"m2 22 3-3\"\u003e\u003c\/path\u003e\u003cpath d=\"M7.5 13.5 10 11\"\u003e\u003c\/path\u003e\u003cpath d=\"M10.5 16.5 13 14\"\u003e\u003c\/path\u003e\u003cpath d=\"m18 3-4 4h6l-4 4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Stripe\u003c\/span\u003e\u003cspan class=\"integration\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M6.3 20.3a2.4 2.4 0 0 0 3.4 0L12 18l-6-6-2.3 2.3a2.4 2.4 0 0 0 0 3.4Z\"\u003e\u003c\/path\u003e\u003cpath d=\"m2 22 3-3\"\u003e\u003c\/path\u003e\u003cpath d=\"M7.5 13.5 10 11\"\u003e\u003c\/path\u003e\u003cpath d=\"M10.5 16.5 13 14\"\u003e\u003c\/path\u003e\u003cpath d=\"m18 3-4 4h6l-4 4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e PayPal\u003c\/span\u003e\u003cspan class=\"integration\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M6.3 20.3a2.4 2.4 0 0 0 3.4 0L12 18l-6-6-2.3 2.3a2.4 2.4 0 0 0 0 3.4Z\"\u003e\u003c\/path\u003e\u003cpath d=\"m2 22 3-3\"\u003e\u003c\/path\u003e\u003cpath d=\"M7.5 13.5 10 11\"\u003e\u003c\/path\u003e\u003cpath d=\"M10.5 16.5 13 14\"\u003e\u003c\/path\u003e\u003cpath d=\"m18 3-4 4h6l-4 4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Wix\u003c\/span\u003e\u003cspan class=\"integration\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M6.3 20.3a2.4 2.4 0 0 0 3.4 0L12 18l-6-6-2.3 2.3a2.4 2.4 0 0 0 0 3.4Z\"\u003e\u003c\/path\u003e\u003cpath d=\"m2 22 3-3\"\u003e\u003c\/path\u003e\u003cpath d=\"M7.5 13.5 10 11\"\u003e\u003c\/path\u003e\u003cpath d=\"M10.5 16.5 13 14\"\u003e\u003c\/path\u003e\u003cpath d=\"m18 3-4 4h6l-4 4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Microsoft Teams\u003c\/span\u003e\u003cspan class=\"integration\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M6.3 20.3a2.4 2.4 0 0 0 3.4 0L12 18l-6-6-2.3 2.3a2.4 2.4 0 0 0 0 3.4Z\"\u003e\u003c\/path\u003e\u003cpath d=\"m2 22 3-3\"\u003e\u003c\/path\u003e\u003cpath d=\"M7.5 13.5 10 11\"\u003e\u003c\/path\u003e\u003cpath d=\"M10.5 16.5 13 14\"\u003e\u003c\/path\u003e\u003cpath d=\"m18 3-4 4h6l-4 4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Slack\u003c\/span\u003e\u003cspan class=\"integration\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M6.3 20.3a2.4 2.4 0 0 0 3.4 0L12 18l-6-6-2.3 2.3a2.4 2.4 0 0 0 0 3.4Z\"\u003e\u003c\/path\u003e\u003cpath d=\"m2 22 3-3\"\u003e\u003c\/path\u003e\u003cpath d=\"M7.5 13.5 10 11\"\u003e\u003c\/path\u003e\u003cpath d=\"M10.5 16.5 13 14\"\u003e\u003c\/path\u003e\u003cpath d=\"m18 3-4 4h6l-4 4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Amazon Web Services\u003c\/span\u003e\u003cspan class=\"integration\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M6.3 20.3a2.4 2.4 0 0 0 3.4 0L12 18l-6-6-2.3 2.3a2.4 2.4 0 0 0 0 3.4Z\"\u003e\u003c\/path\u003e\u003cpath d=\"m2 22 3-3\"\u003e\u003c\/path\u003e\u003cpath d=\"M7.5 13.5 10 11\"\u003e\u003c\/path\u003e\u003cpath d=\"M10.5 16.5 13 14\"\u003e\u003c\/path\u003e\u003cpath d=\"m18 3-4 4h6l-4 4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Microsoft Azure\u003c\/span\u003e\u003cspan class=\"integration\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M6.3 20.3a2.4 2.4 0 0 0 3.4 0L12 18l-6-6-2.3 2.3a2.4 2.4 0 0 0 0 3.4Z\"\u003e\u003c\/path\u003e\u003cpath d=\"m2 22 3-3\"\u003e\u003c\/path\u003e\u003cpath d=\"M7.5 13.5 10 11\"\u003e\u003c\/path\u003e\u003cpath d=\"M10.5 16.5 13 14\"\u003e\u003c\/path\u003e\u003cpath d=\"m18 3-4 4h6l-4 4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e VMware\u003c\/span\u003e\u003cspan class=\"integration\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M6.3 20.3a2.4 2.4 0 0 0 3.4 0L12 18l-6-6-2.3 2.3a2.4 2.4 0 0 0 0 3.4Z\"\u003e\u003c\/path\u003e\u003cpath d=\"m2 22 3-3\"\u003e\u003c\/path\u003e\u003cpath d=\"M7.5 13.5 10 11\"\u003e\u003c\/path\u003e\u003cpath d=\"M10.5 16.5 13 14\"\u003e\u003c\/path\u003e\u003cpath d=\"m18 3-4 4h6l-4 4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Google Cloud Platform\u003c\/span\u003e\u003cspan class=\"integration\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M6.3 20.3a2.4 2.4 0 0 0 3.4 0L12 18l-6-6-2.3 2.3a2.4 2.4 0 0 0 0 3.4Z\"\u003e\u003c\/path\u003e\u003cpath d=\"m2 22 3-3\"\u003e\u003c\/path\u003e\u003cpath d=\"M7.5 13.5 10 11\"\u003e\u003c\/path\u003e\u003cpath d=\"M10.5 16.5 13 14\"\u003e\u003c\/path\u003e\u003cpath d=\"m18 3-4 4h6l-4 4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Gmail\u003c\/span\u003e\u003cspan class=\"integration\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M6.3 20.3a2.4 2.4 0 0 0 3.4 0L12 18l-6-6-2.3 2.3a2.4 2.4 0 0 0 0 3.4Z\"\u003e\u003c\/path\u003e\u003cpath d=\"m2 22 3-3\"\u003e\u003c\/path\u003e\u003cpath d=\"M7.5 13.5 10 11\"\u003e\u003c\/path\u003e\u003cpath d=\"M10.5 16.5 13 14\"\u003e\u003c\/path\u003e\u003cpath d=\"m18 3-4 4h6l-4 4\"\u003e\u003c\/path\u003e\u003c\/svg\u003e WhatsApp\u003c\/span\u003e\n\u003c\/div\u003e\n\u003ch3 style=\"font-size:15px;margin:14px 0 10px\"\u003eSupported languages\u003c\/h3\u003e\n\u003cdiv class=\"flag-row\"\u003e\n\u003cspan class=\"flag\"\u003eEnglish\u003c\/span\u003e\u003cspan class=\"flag\"\u003eGerman\u003c\/span\u003e\u003cspan class=\"flag\"\u003eFrench\u003c\/span\u003e\u003cspan class=\"flag\"\u003eDutch\u003c\/span\u003e\u003cspan class=\"flag\"\u003eSpanish\u003c\/span\u003e\u003cspan class=\"flag\"\u003ePortuguese\u003c\/span\u003e\u003cspan class=\"flag\"\u003eSwedish\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003csection class=\"block soft\" id=\"company\"\u003e\u003cdiv class=\"head\"\u003e\n\u003cspan class=\"eyebrow\"\u003eCompany\u003c\/span\u003e\u003ch2\u003eBehind Freshworks\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"company-grid\"\u003e\n\u003cdiv class=\"company-card\"\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eCompany name\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003e\u003cb\u003eFreshworks Inc.\u003c\/b\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eFounded\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003e26\/03\/2003\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eCountry of origin\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003e🇺🇸 United States\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eHeadquarters\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003e2950 S. Delaware Street, Suite 201, San Mateo, CA 94403\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eEU office\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003e32 Avenue de l'Opéra, 2nd Floor, 75002 Paris, France\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eUBO\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003eINFORMATION_NOT_FOUND\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eUBO country\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003eINFORMATION_NOT_FOUND\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eDomain registrar country\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003e🇺🇸 United States\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eLegal contact\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003e\u003ca href=\"mailto:legal@freshworks.com\"\u003elegal@freshworks.com\u003c\/a\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"kv\"\u003e\n\u003cdiv class=\"k\"\u003eSupport contact\u003c\/div\u003e\n\u003cdiv class=\"v\"\u003e\u003ca href=\"mailto:support@freshworks.com\"\u003esupport@freshworks.com\u003c\/a\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"display:grid;gap:14px\"\u003e\n\u003cdiv class=\"company-card\"\u003e\n\u003ch3 style=\"font-size:15px;margin-bottom:10px\"\u003eFundraising\u003c\/h3\u003e\n\u003cdiv class=\"timeline\"\u003e\n\u003cdiv class=\"ev\"\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M4.5 16.5c-1.5 1.26-2 5-2 5s3.74-.5 5-2c.71-.84.7-2.13-.09-2.91a2.18 2.18 0 0 0-2.91-.09z\"\u003e\u003c\/path\u003e\u003cpath d=\"m12 15-3-3a22 22 0 0 1 2-3.95A12.88 12.88 0 0 1 22 2c0 2.72-.78 7.5-6 11a22.35 22.35 0 0 1-4 2z\"\u003e\u003c\/path\u003e\u003cpath d=\"M9 12H4s.55-3.03 2-4c1.62-1.08 5 0 5 0\"\u003e\u003c\/path\u003e\u003cpath d=\"M12 15v5s3.03-.55 4-2c1.08-1.62 0-5 0-5\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Series H, November 2019: $150 million at a $3.5 billion post-money valuation\u003c\/div\u003e\n\u003cdiv class=\"ev\"\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M4.5 16.5c-1.5 1.26-2 5-2 5s3.74-.5 5-2c.71-.84.7-2.13-.09-2.91a2.18 2.18 0 0 0-2.91-.09z\"\u003e\u003c\/path\u003e\u003cpath d=\"m12 15-3-3a22 22 0 0 1 2-3.95A12.88 12.88 0 0 1 22 2c0 2.72-.78 7.5-6 11a22.35 22.35 0 0 1-4 2z\"\u003e\u003c\/path\u003e\u003cpath d=\"M9 12H4s.55-3.03 2-4c1.62-1.08 5 0 5 0\"\u003e\u003c\/path\u003e\u003cpath d=\"M12 15v5s3.03-.55 4-2c1.08-1.62 0-5 0-5\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Around $400 million raised in total across nine rounds before the IPO\u003c\/div\u003e\n\u003cdiv class=\"ev\"\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M4.5 16.5c-1.5 1.26-2 5-2 5s3.74-.5 5-2c.71-.84.7-2.13-.09-2.91a2.18 2.18 0 0 0-2.91-.09z\"\u003e\u003c\/path\u003e\u003cpath d=\"m12 15-3-3a22 22 0 0 1 2-3.95A12.88 12.88 0 0 1 22 2c0 2.72-.78 7.5-6 11a22.35 22.35 0 0 1-4 2z\"\u003e\u003c\/path\u003e\u003cpath d=\"M9 12H4s.55-3.03 2-4c1.62-1.08 5 0 5 0\"\u003e\u003c\/path\u003e\u003cpath d=\"M12 15v5s3.03-.55 4-2c1.08-1.62 0-5 0-5\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Nasdaq Global Select Market IPO on 22 September 2021 under the ticker FRSH: approximately $1.03 billion raised from 28.5 million Class A shares priced at $36\u003c\/div\u003e\n\u003cdiv class=\"ev\"\u003e\n\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M4.5 16.5c-1.5 1.26-2 5-2 5s3.74-.5 5-2c.71-.84.7-2.13-.09-2.91a2.18 2.18 0 0 0-2.91-.09z\"\u003e\u003c\/path\u003e\u003cpath d=\"m12 15-3-3a22 22 0 0 1 2-3.95A12.88 12.88 0 0 1 22 2c0 2.72-.78 7.5-6 11a22.35 22.35 0 0 1-4 2z\"\u003e\u003c\/path\u003e\u003cpath d=\"M9 12H4s.55-3.03 2-4c1.62-1.08 5 0 5 0\"\u003e\u003c\/path\u003e\u003cpath d=\"M12 15v5s3.03-.55 4-2c1.08-1.62 0-5 0-5\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Valuation of approximately $10.1 billion at IPO pricing\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"company-card\"\u003e\n\u003ch3 style=\"font-size:15px;margin-bottom:10px\"\u003eSocial\u003c\/h3\u003e\n\u003cdiv class=\"social-row\"\u003e\n\u003ca class=\"social\" href=\"https:\/\/linkedin.com\/company\/freshworks-inc\" target=\"_blank\" rel=\"noopener\" aria-label=\"LinkedIn\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"18\" height=\"18\"\u003e\u003cpath d=\"M16 8a6 6 0 0 1 6 6v7h-4v-7a2 2 0 0 0-4 0v7h-4v-7a6 6 0 0 1 6-6z\"\u003e\u003c\/path\u003e\u003crect x=\"2\" y=\"9\" width=\"4\" height=\"12\"\u003e\u003c\/rect\u003e\u003ccircle cx=\"4\" cy=\"4\" r=\"2\"\u003e\u003c\/circle\u003e\u003c\/svg\u003e\u003c\/a\u003e\u003ca class=\"social\" href=\"https:\/\/www.youtube.com\/c\/FreshworksInc\" target=\"_blank\" rel=\"noopener\" aria-label=\"YouTube\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"18\" height=\"18\"\u003e\u003cpath d=\"M22.54 6.42a2.78 2.78 0 0 0-1.94-2C18.88 4 12 4 12 4s-6.88 0-8.6.46a2.78 2.78 0 0 0-1.94 2A29 29 0 0 0 1 11.75a29 29 0 0 0 .46 5.33A2.78 2.78 0 0 0 3.4 19c1.72.46 8.6.46 8.6.46s6.88 0 8.6-.46a2.78 2.78 0 0 0 1.94-2 29 29 0 0 0 .46-5.25 29 29 0 0 0-.46-5.33z\"\u003e\u003c\/path\u003e\u003cpolygon points=\"9.75 15.02 15.5 11.75 9.75 8.48 9.75 15.02\"\u003e\u003c\/polygon\u003e\u003c\/svg\u003e\u003c\/a\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003csection class=\"block\" id=\"resources\"\u003e\u003cdiv class=\"head\"\u003e\n\u003cspan class=\"eyebrow\"\u003eOfficial links\u003c\/span\u003e\u003ch2\u003eResources\u003c\/h2\u003e\n\u003cp class=\"lead\"\u003eAll the official URLs gathered for verification and reference.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"res-grid\"\u003e\n\u003ca class=\"res\" href=\"https:\/\/www.freshworks.com\/\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003ccircle cx=\"12\" cy=\"12\" r=\"10\"\u003e\u003c\/circle\u003e\u003cpath d=\"M12 2a14.5 14.5 0 0 0 0 20 14.5 14.5 0 0 0 0-20\"\u003e\u003c\/path\u003e\u003cpath d=\"M2 12h20\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003cdiv class=\"res-text\"\u003e\n\u003cdiv\u003eHomepage\u003c\/div\u003e\n\u003cdiv class=\"url\"\u003ewww.freshworks.com\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/a\u003e\u003ca class=\"res\" href=\"https:\/\/www.freshworks.com\/pricing\/\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"12\" y1=\"2\" x2=\"12\" y2=\"22\"\u003e\u003c\/line\u003e\u003cpath d=\"M17 5H9.5a3.5 3.5 0 0 0 0 7h5a3.5 3.5 0 0 1 0 7H6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003cdiv class=\"res-text\"\u003e\n\u003cdiv\u003ePricing\u003c\/div\u003e\n\u003cdiv class=\"url\"\u003ewww.freshworks.com\/pricing\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/a\u003e\u003ca class=\"res\" href=\"https:\/\/www.freshworks.com\/platform\/\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolygon points=\"12 2 2 7 12 12 22 7 12 2\"\u003e\u003c\/polygon\u003e\u003cpolyline points=\"2 17 12 22 22 17\"\u003e\u003c\/polyline\u003e\u003cpolyline points=\"2 12 12 17 22 12\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e\u003cdiv class=\"res-text\"\u003e\n\u003cdiv\u003eFeatures\u003c\/div\u003e\n\u003cdiv class=\"url\"\u003ewww.freshworks.com\/platform\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/a\u003e\u003ca class=\"res\" href=\"https:\/\/www.freshworks.com\/company\/about\/\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003ccircle cx=\"12\" cy=\"12\" r=\"10\"\u003e\u003c\/circle\u003e\u003cline x1=\"12\" y1=\"16\" x2=\"12\" y2=\"12\"\u003e\u003c\/line\u003e\u003cline x1=\"12\" y1=\"8\" x2=\"12.01\" y2=\"8\"\u003e\u003c\/line\u003e\u003c\/svg\u003e\u003cdiv class=\"res-text\"\u003e\n\u003cdiv\u003eAbout\u003c\/div\u003e\n\u003cdiv class=\"url\"\u003ewww.freshworks.com\/company\/about\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/a\u003e\u003ca class=\"res\" href=\"https:\/\/www.freshworks.com\/contact\/\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003crect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\u003e\u003c\/rect\u003e\u003cpath d=\"m22 7-10 5L2 7\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003cdiv class=\"res-text\"\u003e\n\u003cdiv\u003eContact\u003c\/div\u003e\n\u003cdiv class=\"url\"\u003ewww.freshworks.com\/contact\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/a\u003e\u003ca class=\"res\" href=\"https:\/\/www.freshworks.com\/demo\/\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolygon points=\"6 3 20 12 6 21 6 3\"\u003e\u003c\/polygon\u003e\u003c\/svg\u003e\u003cdiv class=\"res-text\"\u003e\n\u003cdiv\u003eDemo\u003c\/div\u003e\n\u003cdiv class=\"url\"\u003ewww.freshworks.com\/demo\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/a\u003e\u003ca class=\"res\" href=\"https:\/\/www.freshworks.com\/terms\/\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\u003e\u003c\/path\u003e\u003cpolyline points=\"14 2 14 8 20 8\"\u003e\u003c\/polyline\u003e\u003cline x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"\u003e\u003c\/line\u003e\u003cline x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"\u003e\u003c\/line\u003e\u003cpolyline points=\"10 9 9 9 8 9\"\u003e\u003c\/polyline\u003e\u003c\/svg\u003e\u003cdiv class=\"res-text\"\u003e\n\u003cdiv\u003eTerms\u003c\/div\u003e\n\u003cdiv class=\"url\"\u003ewww.freshworks.com\/terms\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/a\u003e\u003ca class=\"res\" href=\"https:\/\/www.freshworks.com\/privacy\/\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003cdiv class=\"res-text\"\u003e\n\u003cdiv\u003ePrivacy policy\u003c\/div\u003e\n\u003cdiv class=\"url\"\u003ewww.freshworks.com\/privacy\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/a\u003e\u003ca class=\"res\" href=\"https:\/\/developers.freshworks.com\/\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpath d=\"M2 3h6a4 4 0 0 1 4 4v14a3 3 0 0 0-3-3H2z\"\u003e\u003c\/path\u003e\u003cpath d=\"M22 3h-6a4 4 0 0 0-4 4v14a3 3 0 0 1 3-3h7z\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003cdiv class=\"res-text\"\u003e\n\u003cdiv\u003eAPI documentation\u003c\/div\u003e\n\u003cdiv class=\"url\"\u003edevelopers.freshworks.com\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/a\u003e\u003ca class=\"res\" href=\"https:\/\/apps.apple.com\/us\/developer\/freshworks-technologies-private-limited\/id849713309\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"16\" height=\"16\"\u003e\u003cpath d=\"M15 3h6v6\"\u003e\u003c\/path\u003e\u003cpath d=\"M10 14 21 3\"\u003e\u003c\/path\u003e\u003cpath d=\"M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003cdiv class=\"res-text\"\u003e\n\u003cdiv\u003eApple App Store\u003c\/div\u003e\n\u003cdiv class=\"url\"\u003eapps.apple.com\/us\/developer\/freshworks-technologies-private-limited\/id849713309\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/a\u003e\u003ca class=\"res\" href=\"https:\/\/play.google.com\/store\/apps\/developer?id=Freshworks+Inc\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolygon points=\"6 3 20 12 6 21 6 3\"\u003e\u003c\/polygon\u003e\u003c\/svg\u003e\u003cdiv class=\"res-text\"\u003e\n\u003cdiv\u003eGoogle Play\u003c\/div\u003e\n\u003cdiv class=\"url\"\u003eplay.google.com\/store\/apps\/developer\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/a\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003csection class=\"block soft\" id=\"alternatives\"\u003e\u003cdiv class=\"head\"\u003e\n\u003cspan class=\"eyebrow\"\u003eCompare\u003c\/span\u003e\u003ch2\u003eAlternatives\u003c\/h2\u003e\n\u003cp class=\"lead\"\u003eTools that compete with or complement Freshworks.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"alts\"\u003e\n\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eZ\u003c\/span\u003e Zendesk\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eI\u003c\/span\u003e Intercom\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eH\u003c\/span\u003e HubSpot\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eH\u003c\/span\u003e HubSpot Service Hub\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eS\u003c\/span\u003e Salesforce\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eS\u003c\/span\u003e Salesforce Service Cloud\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eZ\u003c\/span\u003e Zoho\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eZ\u003c\/span\u003e Zoho Desk\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eS\u003c\/span\u003e ServiceNow\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eI\u003c\/span\u003e Ivanti\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eJ\u003c\/span\u003e Jira Service Management\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eM\u003c\/span\u003e ManageEngine ServiceDesk Plus\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eS\u003c\/span\u003e SolarWinds\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eS\u003c\/span\u003e Spiceworks\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eS\u003c\/span\u003e SysAid\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eT\u003c\/span\u003e TOPdesk\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eB\u003c\/span\u003e BMC Helix\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eC\u003c\/span\u003e ConnectWise\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eA\u003c\/span\u003e Autotask\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eP\u003c\/span\u003e Pipedrive\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eM\u003c\/span\u003e monday CRM\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eI\u003c\/span\u003e Insightly\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eC\u003c\/span\u003e Close CRM\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eL\u003c\/span\u003e LeadSquared\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eB\u003c\/span\u003e Bitrix24\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eS\u003c\/span\u003e Salesmate\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eZ\u003c\/span\u003e Zendesk Sell\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eL\u003c\/span\u003e LiveChat\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eH\u003c\/span\u003e Help Scout\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eG\u003c\/span\u003e Gorgias\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eF\u003c\/span\u003e Front\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eG\u003c\/span\u003e Gladly\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eH\u003c\/span\u003e HappyFox\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eK\u003c\/span\u003e Kayako\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eM\u003c\/span\u003e Microsoft Dynamics 365\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eG\u003c\/span\u003e Google Groups\u003c\/span\u003e\u003cspan class=\"alt\"\u003e\u003cspan class=\"av\"\u003eM\u003c\/span\u003e Mailchimp\u003c\/span\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003csection class=\"block\" id=\"faq\"\u003e\u003cdiv class=\"head\"\u003e\n\u003cspan class=\"eyebrow\"\u003eFAQ\u003c\/span\u003e\u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq\"\u003e\n\u003cdetails\u003e\u003csummary\u003eWhat exactly is Freddy AI? \u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\u003e\u003c\/line\u003e\u003cline x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\u003e\u003c\/line\u003e\u003c\/svg\u003e\u003c\/summary\u003e\u003cdiv class=\"ans justify\"\u003eFreddy AI is the layer of AI capabilities built across the Freshworks products, in three blocks: AI Agents for autonomous self-service on chat, messaging and email, AI Copilot to assist human agents with reply suggestions, summaries, live translation and sentiment analysis, and AI Insights for proactive alerts, root-cause analysis and reporting.\u003c\/div\u003e\u003c\/details\u003e\u003cdetails\u003e\u003csummary\u003eIs there a free trial? \u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\u003e\u003c\/line\u003e\u003cline x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\u003e\u003c\/line\u003e\u003c\/svg\u003e\u003c\/summary\u003e\u003cdiv class=\"ans justify\"\u003eYes. Freshdesk, Freshdesk Omni and Freshservice each offer a 14-day trial, Freshsales a 21-day trial, all without a credit card. The Freshdesk Omni trial opens the Enterprise plan for those 14 days, and the Freshservice trial gives free unrestricted access to all the features.\u003c\/div\u003e\u003c\/details\u003e\u003cdetails\u003e\u003csummary\u003eIs there a permanently free plan? \u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\u003e\u003c\/line\u003e\u003cline x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\u003e\u003c\/line\u003e\u003c\/svg\u003e\u003c\/summary\u003e\u003cdiv class=\"ans justify\"\u003eYes. A free Freshdesk plan is documented on a dedicated page, covering ticketing, a knowledge base, reporting, a custom SSL certificate and 24x7 email support, with pricing described as starting from $0.\u003c\/div\u003e\u003c\/details\u003e\u003cdetails\u003e\u003csummary\u003eHow much does the cheapest paid plan cost? \u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\u003e\u003c\/line\u003e\u003cline x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\u003e\u003c\/line\u003e\u003c\/svg\u003e\u003c\/summary\u003e\u003cdiv class=\"ans justify\"\u003eFreshsales Growth starts at $9 per user per month on annual billing. Freshdesk and Freshservice both start at $19 per agent per month, also on annual billing. Monthly billing costs around 20% more than the advertised annual rates.\u003c\/div\u003e\u003c\/details\u003e\u003cdetails\u003e\u003csummary\u003eIs Freddy AI included in the plan price? \u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\u003e\u003c\/line\u003e\u003cline x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\u003e\u003c\/line\u003e\u003c\/svg\u003e\u003c\/summary\u003e\u003cdiv class=\"ans justify\"\u003ePartly. AI agents come with 500 sessions included once per account on paid plans, with further sessions at $49 per 100. Freddy AI Copilot is a separate add-on at $29 per agent per month, and it is included in the Freshservice Enterprise plan.\u003c\/div\u003e\u003c\/details\u003e\u003cdetails\u003e\u003csummary\u003eWhere is my data hosted? \u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\u003e\u003c\/line\u003e\u003cline x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\u003e\u003c\/line\u003e\u003c\/svg\u003e\u003c\/summary\u003e\u003cdiv class=\"ans justify\"\u003eOn Amazon Web Services, in one of five published regions: US, EU, AUS, IND or ME. The region is chosen at signup, and production and backup instances sit in the same region. No full country names are published, and call recordings are generated in the United States before being moved to the regional data centre.\u003c\/div\u003e\u003c\/details\u003e\u003cdetails\u003e\u003csummary\u003eWho owns the data I put into Freshworks? \u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\u003e\u003c\/line\u003e\u003cline x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\u003e\u003c\/line\u003e\u003c\/svg\u003e\u003c\/summary\u003e\u003cdiv class=\"ans justify\"\u003eYou do. The terms state that the customer retains all right, title and interest in its Customer Data, which is treated as the customer's Confidential Information. Freshworks keeps ownership of its own technology and of the Usage Data derived from how the service is used.\u003c\/div\u003e\u003c\/details\u003e\u003cdetails\u003e\u003csummary\u003eIs there an API, and what integrates with Freshworks? \u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\u003e\u003c\/line\u003e\u003cline x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\u003e\u003c\/line\u003e\u003c\/svg\u003e\u003c\/summary\u003e\u003cdiv class=\"ans justify\"\u003eYes. Freshworks runs a developer portal at developers.freshworks.com, a marketplace of more than 1,200 apps, custom objects and bring-your-own-channel and bring-your-own-telephony options. Named integrations include Shopify, Stripe, PayPal, Wix, Microsoft Teams, Slack, AWS, Azure, VMware, Google Cloud Platform, Gmail and WhatsApp.\u003c\/div\u003e\u003c\/details\u003e\u003cdetails\u003e\u003csummary\u003eIs a DPA available, and are sub-processors disclosed? \u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\u003e\u003c\/line\u003e\u003cline x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\u003e\u003c\/line\u003e\u003c\/svg\u003e\u003c\/summary\u003e\u003cdiv class=\"ans justify\"\u003eYes to both. The Data Processing Addendum is published and offered to all customers, and the sub-processor list is public, with 15 days' notice before any sub-processor is added or replaced and a right for the customer to object.\u003c\/div\u003e\u003c\/details\u003e\u003cdetails\u003e\u003csummary\u003eAre there mobile apps? \u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cline x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\u003e\u003c\/line\u003e\u003cline x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\u003e\u003c\/line\u003e\u003c\/svg\u003e\u003c\/summary\u003e\u003cdiv class=\"ans justify\"\u003eYes, Freshworks publishes iOS and Android applications. The links in the site footer point to the developer pages listing all Freshworks apps rather than to a single application.\u003c\/div\u003e\u003c\/details\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003csection class=\"block conclusion\" id=\"conclusion\"\u003e\u003cdiv class=\"head\"\u003e\n\u003cspan class=\"eyebrow\"\u003eConclusion\u003c\/span\u003e\u003ch2\u003eShould you pick Freshworks?\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"rich justify\" style=\"max-width:80ch\"\u003e\n\u003cp\u003eFreshworks is one of the few vendors that credibly covers IT service management, customer support and CRM from a single platform, with \u003cb\u003eFreddy AI\u003c\/b\u003e woven through the products rather than bolted on as a separate purchase. The adoption numbers back the positioning, with 74,000+ businesses in 120+ countries, and so does the analyst record: Leader in the 2026 Gartner Magic Quadrant for ITSM platforms, a place in the 2025 Forrester ESM Wave, PinkVERIFY certification and PeopleCert Gold accreditation.\u003c\/p\u003e\n\u003cp\u003eThe commercial entry point is genuinely accessible. Freshsales starts at $9 per user\/month, Freshdesk and Freshservice at $19 per agent\/month, all on annual billing, and every paid plan includes 500 AI agent sessions. The catch is what sits on top: Freddy AI Copilot is a $29 per agent\/month add-on, extra AI sessions cost $49 per 100, and day passes and connector tasks are billed separately. Model your real volumes before comparing headline prices, and remember that monthly billing costs about 20% more.\u003c\/p\u003e\n\u003cp\u003eData governance is documented to a decent standard: a public DPA, a published sub-processor list with 15 days' notice before changes, published technical and organisational measures, a reachable DPO, and a hosting region you choose at signup from US, EU, AUS, IND or ME. The company is listed on Nasdaq as FRSH, headquartered in San Mateo, with real European entities in France, Germany, the Netherlands and the UK.\u003c\/p\u003e\n\u003cp\u003eThree things deserve clarification before you sign: the exact position on whether customer data feeds model training, which the privacy notice leaves ambiguous; certifications beyond the single SOC 2 mention, since the Trust Center is not openly accessible; and the precise scope of the free plan, described on its own page but absent from the main plan tables.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"cta-row\"\u003e\n\u003ca class=\"btn btn-primary\" href=\"https:\/\/www.freshworks.com\/\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"16\" height=\"16\"\u003e\u003cpath d=\"M15 3h6v6\"\u003e\u003c\/path\u003e\u003cpath d=\"M10 14 21 3\"\u003e\u003c\/path\u003e\u003cpath d=\"M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e Visit Freshworks\u003c\/a\u003e\u003ca class=\"btn btn-secondary\" href=\"https:\/\/www.freshworks.com\/demo\/\" target=\"_blank\" rel=\"noopener\"\u003e\u003csvg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" width=\"14\" height=\"14\"\u003e\u003cpolygon points=\"6 3 20 12 6 21 6 3\"\u003e\u003c\/polygon\u003e\u003c\/svg\u003e Watch the demo\u003c\/a\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"Freshworks Inc.","offers":[{"title":"Default Title","offer_id":58253610451275,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1038\/0905\/7099\/files\/official-freshworks-by-guidaio_d7a0d0c9-f2ad-489d-96e8-78b61e94b021.png?v=1787694830","url":"https:\/\/guidaio.com\/products\/freshworks","provider":"Guidaio","version":"1.0","type":"link"}