iRetailCheck
Belgian vendor of AI video analytics for retail loss prevention. Its CaddyCheck, SCO-Check and Push-Out Check solutions watch trolleys, self-checkout lanes and store exits on existing CCTV cameras, alerting staff in real time without any ePOS integration.
What is iRetailCheck?
iRetailCheck is a Belgian vendor of AI video analytics that automates loss prevention surveillance at supermarket and hypermarket front ends. Rather than a single product, it is a suite covering the three zones where the company says most front-end shrink occurs: staffed checkouts, the self-checkout area and store exits. The underlying technology is described as computer vision, machine learning and deep learning, built on twenty years of object detection work in aerospace, satellite imagery, agriculture, healthcare and retail.
CaddyCheck handles staffed lanes. It monitors every trolley for goods left in, under or behind the basket, ignores empty carts to limit staff fatigue, and prompts the cashier with an on-screen image and a sound before payment is taken. The company positions this as deliberately non-conflictive: the customer is reminded about forgotten items rather than confronted. Three variants are documented, Bottom of Basket Detection, Back Tray Detection and Shopping Basket Control. SCO-Check covers self-checkout, analysing each transaction for non-scan and non-payment, recognising hot-list products, spotting walk-throughs and flagging shoppers who are struggling so hosts can be directed to them. Push-Out Check watches unauthorised exit points around the clock and raises the alarm while the person is still inside the store. A fourth solution, Queue Check, appears in the contact form but has no page describing it.
A real-time dashboard called LiveView sits above the detection layer, providing system status, timestamped images and video, trend data and chain-wide compliance reporting. The vendor states it has more than 2,500 checkouts connected to it.
The consistent commercial argument is autonomy: the solutions are described as hardware agnostic, compatible with major CCTV brands and any self-checkout terminal design, and explicitly requiring no ePOS integration. Vendor-reported figures include over a billion events analysed and more than 200 million euros of sales recovered for clients. At EuroShop in February 2026 the company launched multidirectional non-scan detection for self-checkout. There is no published pricing: every path on the site leads to a contact form.
What it does
- Automatically check every shopping trolley passing a staffed checkout for items left in, under or behind the basket
- Detect non-scan and non-payment events at self-checkout terminals in real time
- Detect visitors leaving through unauthorised exits, with or without a trolley or basket
- Alert the operator before payment with an on-screen image and an audible signal
- Push alerts to any networked fixed or mobile device, siren or video management system
- Generate chain-wide incident and compliance reports with location, checkout, timestamp and traffic volume
- Track live system status and trend data through the LiveView real-time dashboard
When to use iRetailCheck / When not to
A quick filter to help you decide if iRetailCheck is the right fit.
When to use iRetailCheck
- Loss prevention managers in supermarket and hypermarket chains who want cart and self-checkout controls automated rather than left to staff diligence
- Store and area managers tracking shrink, cashier compliance and front-end productivity across several sites
- Retailers who already run CCTV at the checkout and want more value from cameras they have already paid for
- Chains blocked by the cost or complexity of ePOS integration, since every solution is presented as stand-alone
- Physical security teams responsible for unauthorised exits and push-out theft at store entrances
When not to use iRetailCheck
- Buyers who need a published price, as the site lists no rates, no plans and no billing unit anywhere
- Anyone hoping to self-serve, since there is no sign-up, no free trial and no online demo, only a contact form
- Online and e-commerce retailers, because the whole product operates on physical checkout and exit zones
- Stores with no CCTV in place, as the solutions run on existing camera infrastructure
- Developers looking for an API or integration platform, since no API or developer documentation is published
How to use iRetailCheck
A typical end-to-end flow, from setup to results.
- Identify which zone you need to cover: staffed checkouts, self-checkout or store exits
- Check that CCTV cameras are already installed at those positions, since the solutions run on existing hardware
- Complete the contact form, which asks for your name, company, function, email, phone and solution of interest
- Choose the solution in the form dropdown: CaddyCheck, SCO-Check, Push-Out Check, Queue Check or other
- Discuss scope and commercial terms directly with the vendor, as no pricing is published
- Agree the acquisition model, since the site mentions both a SaaS arrangement and a CAPEX purchase
- Have the system installed on site, which the vendor describes as out-of-the-box and plug-and-play for CaddyCheck
- Expect detection results from the day of installation, according to the vendor
- Train checkout staff to act on the on-screen image and audible alert before payment is taken
- Monitor performance and incidents through the LiveView dashboard, with remote calibration and diagnostics handled by the vendor
Pros & Cons
Pros
- No ePOS integration required, which removes the IT project and SKU management that usually gate this kind of deployment
- Runs on existing CCTV cameras and is presented as hardware agnostic across major brands and self-checkout designs
- Alerts are raised before payment and framed as non-conflictive, reducing the risk of confrontation with customers
- Covers all three front-end loss zones rather than a single one: staffed lanes, self-checkout and exits
- Substantial deployment scale claimed, with over 2,000 checkouts equipped and more than 2,500 connected to the dashboard
- Verifiable European legal identity, registered in Belgium under enterprise number 0537.905.085 with a VAT number valid in VIES
- Actively developed, with a new multidirectional detection capability launched at EuroShop in February 2026
Cons
- No pricing whatsoever is published: no rates, no plans, no billing unit, and no indication of order of magnitude
- No free trial, no free plan and no self-service path, so evaluation depends entirely on the vendor
- All effectiveness figures are vendor-reported, with no independent study or published methodology
- The claimed profit uplift is inconsistent between pages, given as up to 19% on the homepage and up to 29% on the CaddyCheck page
- No security certification is published, with no ISO 27001 or SOC 2 evidence anywhere on the site
- No terms and conditions, no data processing agreement and no legal notice page are published
- The privacy policy covers the website only and never documents the in-store processing of customer images, which is the core of the product
Pricing & Plans
No price is published. The site has no pricing page, and none exists in its sitemap. There is no free plan and no free trial, and neither is explicitly ruled out either. The only indication of a commercial regime appears on the CaddyCheck page, which states that the solution offers a proven return on investment both as SaaS and CAPEX, meaning subscription and capital purchase are each possible, without any amount being attached to either. The vendor also claims that at least 85% of CaddyCheck installations achieve a return on investment in under twelve months. Pricing is therefore obtained only on request, through the contact form.
Data, GDPR & hosting
A consolidated view of how iRetailCheck handles your data.
GDPR overview
The vendor is established in Belgium and therefore falls under the GDPR and the Belgian data protection authority. The privacy policy sets out the full set of data subject rights: withdrawal of consent, objection, access, rectification, restriction, erasure, portability and the right to lodge a complaint, with a stated response time of one month. Transfers outside the EU are acknowledged through Google, with processing placed in the United States and Ireland. No data protection officer is named, and no Article 27 representative is designated, which is consistent with an EU-based controller. Two limits deserve mention: the site never claims GDPR compliance in so many words, and the policy covers the website only, leaving the in-store processing of customer images undocumented.
Who owns the data?
The published privacy policy, hosted on iubenda and last updated on 23 April 2026, names iRetailCheck, Bijkhoevelaan 11, 2110 Wijnegem, as owner and data controller, with tom.symons@iretailcheck.com as the contact address. It is important to note what that document actually covers: it opens with "This Website collects some Personal Data from its Users" and addresses website visitors only. Nothing published on the site describes ownership of, or rights over, the video footage and detection events generated by the installed product in stores. No terms and conditions and no data processing agreement are published, so the contractual position on customer and store data is not publicly documented.
Reuse rights
For website data, the stated purposes are contacting users, displaying external content, tag management, spam protection, analytics, running the site and user database management. Named third parties are Google Analytics 4 (Google LLC or Google Ireland), self-hosted WordPress, an internal contact form, and Leadinfo B.V. in the Netherlands, which automatically identifies B2B leads from browsing behaviour. Legal bases listed are consent, contract performance, legal obligation, public interest and legitimate interest. Because no terms and conditions are published, the site says nothing about whether a retailer may reuse the detection data, reports or footage produced by the system, nor under what conditions. Nothing on the site states that customer data feeds model training.
Data retention & training
Hosting summary
No hosting location is declared for customer data. The site publishes no trust or security page and names no data centre, region or hosting provider for the detection events, footage or reports generated in stores. What can be established concerns the surrounding infrastructure rather than the platform. The marketing site is a self-hosted WordPress instance resolving to 91.223.195.19, an address geolocated to Brussels and operated by Level 27 BVBA, a Belgian host. The privacy policy discloses processing locations for its third-party services only: Google in the United States and Ireland, and Leadinfo in the Netherlands. The vendor is established in Belgium, so EU law governs the controller regardless of where the systems run. Because none of this is a declaration about customer data, the hosting country and region fields have been left empty rather than inferred. Prospective buyers should obtain the hosting arrangements in writing.
Things to keep in mind
Risks and trade-offs to weigh before adopting iRetailCheck.
- The system analyses video of customers who have not consented individually, yet no published document describes how that footage is processed, stored or deleted
- It also measures staff, generating cashier compliance and non-compliance reporting, which can turn a loss prevention tool into a performance surveillance tool if deployed without safeguards
- A detection is a prompt, not proof: treating an alert as evidence of intent risks wrongly accusing a customer who genuinely forgot an item
- Over-reliance can erode staff vigilance, since automating a check that cashiers currently perform makes the skill fall out of use if the system is unavailable
- All effectiveness claims are vendor-reported and mutually inconsistent between pages, so business cases built on them should be independently validated
- The absence of terms, a DPA and any security certification leaves data ownership, retention and breach obligations contractually undefined until negotiated
- The Dashboard link in the site footer points to a bare IP address and port that no longer responds, a maintenance signal worth raising with the vendor
Setup & Integrations
Technical difficulty
Setup is not self-service: it requires an on-site installation carried out with the vendor, working from CCTV cameras already in place. The vendor describes the solutions as easy to install by design, and CaddyCheck specifically as out-of-the-box and plug-and-play, with detection results claimed from the day of installation. The main saving is that no ePOS integration, IT project or SKU management is needed. Ongoing calibration, diagnostics and proactive maintenance are handled remotely across the chain. The practical difficulty for the customer is therefore low once camera coverage exists, but nothing can be trialled or deployed without engaging the vendor first.
Deployment
Supported languages
Behind iRetailCheck
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What does iRetailCheck do?
Which solutions are available?
Does it need to be integrated with the point of sale?
What hardware is required?
How much does it cost?
Is there a free trial?
How are alerts delivered?
Is there a dashboard?
Is an API available?
Who is behind iRetailCheck?
Should you pick iRetailCheck?
iRetailCheck occupies a narrow and well-understood niche: front-end shrink in food retail. Its strongest argument is architectural rather than algorithmic. By running on cameras a store has already installed and by refusing any ePOS integration, it removes the IT project that usually makes this category expensive to adopt, and that is a genuine advantage for a chain weighing a rollout across many sites. The coverage is coherent too, since staffed lanes, self-checkout and exits are treated as one problem rather than three products bought separately.
The reservations are about evidence and transparency rather than capability. Every performance figure comes from the vendor, none is backed by a published methodology, and the headline claim is not even internally consistent: net profit uplift appears as up to 19% on one page and up to 29% on another. A single named customer reference is quoted across the whole site. Nothing is priced, so no buyer can size a project without entering a sales conversation.
The documentation gap matters most. There are no terms and conditions, no data processing agreement, no legal notice and no security certification. The only legal document is a website privacy policy that, by its own opening sentence, covers site visitors, while the product's actual business is analysing video of customers and staff in stores. For a tool that watches people, that silence is the thing to raise first.
The company itself checks out: registered in Belgium since 2013, VAT valid, and visibly still developing the product in 2026. iRetailCheck is worth a conversation for a multi-site food retailer with CCTV already in place, provided the contractual and data protection terms are obtained and examined before any commitment.
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