Patient21 Software
A modular software suite for German dental practices from Patient21 SE, bundling practice management, online booking, patient reviews, SEO websites, automated no-show billing and AI-assisted clinical documentation and cephalometric image analysis.
What is Patient21 Software?
Patient21 Software is the software arm of Patient 21 SE, a Berlin-based European company that also operates the Dental21 chain of clinics. Rather than a single application, it is a modular suite of seven products plus two services, sold to German dental practices either as a bundle or piece by piece. The company's pitch is that these tools were proven inside Dental21, which it describes as one of Germany's largest dental groups, before being sold outward.
The genuinely AI-driven parts are two. Medlog is an AI dental assistant that turns speech into records: the dentist dictates, types, or simply lets Medlog listen to the conversation with the patient, and it produces structured, consistently formatted clinical documentation. Patient21 claims 20 to 30 seconds per record, and 35 seconds for a complete filling. It is described as compatible with all practice management systems, with one-click transfer. DentaliQ.ortho performs fully automatic cephalometric analysis from a lateral cephalogram, placing 42 anatomical landmarks and returning 25 clinical assessments, and is CE-marked as a class 1 medical device. Note that DentaliQ.ortho appears to be a third-party product distributed by Patient21 rather than one it developed, something the site never states.
The remaining modules are automation rather than AI. Claire is a browser-based cloud practice management system running on Mac, Windows and Linux, covering scheduling, patient and staff records, treatment and cost planning and billing. Availy handles online booking, with slot-allocation algorithms, overbooking, waiting lists, gap filling, SMS and email reminders, and distribution through the practice website and Google Maps. Happy automates review collection. Medpress builds SEO-optimised practice websites. NoShowGo detects missed appointments and issues legally compliant cancellation invoices. Alongside these sit a dental billing service and an IT operations offering that includes managed backups and a remote Telematics Infrastructure gateway. There is no self-service signup: entry is through a booked demonstration.
What it does
- Generate structured dental documentation by dictating or letting the assistant listen to the consultation
- Push that documentation into the practice management system in a single click
- Take online bookings from the practice website, Google Maps or the Availy portal
- Cut no-shows with automated reminders and issue cancellation invoices without staff involvement
- Collect patient reviews automatically and route them to Google, Jameda and Trustpilot
- Produce an automatic cephalometric analysis from a lateral cephalogram
- Run scheduling, patient records, treatment plans and billing from one cloud practice system
When to use Patient21 Software / When not to
A quick filter to help you decide if Patient21 Software is the right fit.
When to use Patient21 Software
- German dental and orthodontic practices looking to cut administrative workload across booking, documentation and billing
- Multi-dentist practices that need documentation of consistent quality and format from every practitioner
- Practices fighting empty slots and last-minute cancellations, who want automated reminders and no-show invoicing
- Practices with no in-house IT team, facing the mandatory German Telematics Infrastructure migration of 2025/2026
- Orthodontists who perform repetitive cephalometric tracings and want them measured automatically
When not to use Patient21 Software
- Practices outside Germany: the suite is built around German dental billing (BEMA, HKP, BEL II) and the national Telematics Infrastructure
- Buyers who need published pricing before talking to sales, since six of the nine offerings are quote-only
- Teams wanting to sign up and start alone: every call to action leads to a contact form rather than self-service onboarding
- Developers looking to build on the product, as no public API or developer documentation is published
- Non-dental medical specialties, which this software portal does not address
How to use Patient21 Software
A typical end-to-end flow, from setup to results.
- Browse the portal to identify which of the seven modules match your practice's gaps, since each can be bought alone or combined
- Fill in the contact form with your details and some initial information about the practice
- Wait for the Patient21 team to call back with a proposed slot and answer open questions
- Attend the no-obligation demonstration and agree the next steps
- For DentaliQ.ortho only, skip the sales route and register directly on the vendor portal to claim 10 free analyses
- Open Claire in any browser on Mac, Windows or Linux, with nothing to install
- Dictate or let Medlog listen during or just after the appointment, then transfer the record into your practice system in one click
- Upload a lateral cephalogram in JPG, PNG, BMP, TIFF or DICOM format to obtain the automatic analysis and its PDF report
- Let Availy and Happy run in the background, sending reminders and review invitations without staff input
- Call on the IT operations team for infrastructure, backups and the Telematics Infrastructure migration
Pros & Cons
Pros
- An integrated suite covering the whole practice chain from website to billing, with modules usable independently
- Published, tiered pricing for Availy and Happy, which is uncommon in this market
- The IT operations service states that all data is stored and backed up in certified German data centres, with no non-EU storage
- An external data protection officer is appointed and reachable, alongside a detailed privacy notice
- DentaliQ.ortho is CE-marked as a class 1 medical device, with medical evidence claimed from two independent studies
- The tools were used inside the Dental21 clinic chain before being sold externally
- Hands-on support for the mandatory 2025/2026 Telematics Infrastructure migration, a regulatory constraint for German practices
Cons
- No public pricing for six of the nine offerings, including Claire, Medlog, Medpress and the two services
- No self-service trial: the "Try for free" buttons lead to a contact form, not to a signup
- Effectively limited to Germany through billing rules, Telematics Infrastructure and German data centres, without the site ever saying so
- No terms and conditions page anywhere on the portal
- The privacy notice served here is the group document and describes hosting that does not match this subdomain
- The site never mentions whether customer data is used to train AI models, although two modules handle health data
- Headline figures such as 500% more reviews or 70% fewer no-shows are published without any stated methodology
Pricing & Plans
There is no permanent free plan: the published price tables list paid tiers only. The lowest published entry point across the suite is 29 EUR per practitioner per month for Happy Basic, the review-collection module, which covers that module alone and not the wider suite. Availy starts at 69 EUR per practitioner per month. DentaliQ.ortho is charged per use, at 5 EUR per analysis after 10 free analyses. Claire, Medlog, Medpress, NoShowGo, the billing service and IT operations carry no published price and are quoted on request, so a full suite cost cannot be established from the site.
- website and Google Directory integration
- advanced scheduling algorithm
- branded booking journey
- patient contact verification
- built-in upselling
- email confirmations and reminders
- online cancellation
- monthly performance report
- everything in Basic
- plus practitioner specialisations
- configurable overbooking
- gap filling
- waiting lists
- personalised communication on all appointments
- custom content modules in emails
- SMS reminders on all appointments
- automated reviews for practitioners and practice
- reputation back office
- monthly email summary
- optional reuse of reviews on the website and booking flow
- monthly cancellation
- everything in Basic
- plus reviews on search-relevant platforms such as Google and Jameda
- 10 free analyses
- then 5 EUR per analysis
- Claire
- Medlog
- Medpress
- NoShowGo
- billing service and IT operations — quote only
- no published tiers
Data, GDPR & hosting
A consolidated view of how Patient21 Software handles your data.
GDPR overview
GDPR implementation is concrete and documented. Patient 21 SE names itself as controller and has appointed an external data protection officer, DataCo GmbH, with postal address, phone and the address datenschutz@dataguard.de. The privacy notice sets out legal bases article by article and carries a full chapter on data subject rights, covering access, rectification, erasure, restriction, portability, objection and the right to lodge a complaint. Transfers to the United States are flagged explicitly, with Article 46(2) safeguards stated. A minimum age of 16 applies to contacting the company by email, or parental consent. A processing agreement has been concluded with the website host, and the billing service is described as operating under a data processing agreement with least-privilege access, logging and encryption in transit.
Who owns the data?
The declared data controller is Patient 21 SE, Joachimsthaler Straße 20, 10719 Berlin, reachable at info@patient21.com. An external data protection officer is appointed, DataCo GmbH in Munich, contactable at datenschutz@dataguard.de. The privacy notice served on this portal is the group document, headed for www.patient21.com, and it treats health data as especially sensitive, saying data protection therefore carries particular weight. Processing is described as limited to what is needed to run the website and deliver its content, generally on the basis of consent. For the billing service, Patient21 states it acts under a data processing agreement, with least-privilege access, logging and encryption in transit. No terms and conditions document is published on the portal itself.
Reuse rights
The site does not grant end users any reuse licence over data, and no terms and conditions page exists on the portal to define one. What is documented instead is how Patient21 uses data: to provide the website and its services, generally after consent under Article 6(1)(a) GDPR. Named third-party tools are embedded, specifically Google Analytics, Google Tag Manager, Cronofy and PostHog, and the privacy notice warns that data may reach US servers, stating plainly that the United States is not a safe third country and that Article 46(2) safeguards have been agreed with those providers. Notably, the site never addresses whether customer data is used to train AI models, and no opt-out is documented anywhere.
Data retention & training
Hosting summary
Two different hosting questions are answered on the site, and they should not be confused. For practice data handled by the IT operations service, the FAQ states that all data is stored and backed up in certified German data centres, with no external or non-EU storage, alongside automated encrypted cloud backups running 24/7, a disaster recovery system and regular integrity and restore testing. The Telematics Infrastructure gateway is likewise described as running on certified infrastructure in German data centres. For the website itself, the group privacy notice names a hosting provider in the United States and states that the website server is geographically located in the USA, with a processing agreement concluded with that host and Article 46(2) safeguards for transfers. An independent check of this subdomain resolves it to a Belgian network, matching neither statement, so the website hosting position is unclear even though the practice-data commitment to Germany is stated plainly.
Things to keep in mind
Risks and trade-offs to weigh before adopting Patient21 Software.
- This is a portal for seven modules and two services, not a single product: check which module a given price, claim or feature actually refers to before comparing it with anything else
- DentaliQ.ortho appears to be developed by a third party and only distributed by Patient21, which the site never discloses, so support and liability for it may not sit where a buyer assumes
- Two addresses coexist for the company at the same Berlin postcode, Joachimsthaler Straße 20 in the legal notice and privacy notice, and Kurfürstendamm 33 in the site footer and the commercial register
- Hosting statements conflict depending on the source, between a US provider in the group privacy notice, a Belgian host in this subdomain's actual DNS resolution, and German data centres on the IT operations page
- The claim of fully meeting ISO 27001, C5 and BSI standards appears in a feature list for the IT service and is a compliance assertion, not a certificate held by the vendor: no certifying body or certificate number is published
- Headline figures such as up to 500% more reviews, up to 70% fewer no-shows and around 150 extra bookings a month are published without methodology, and the two independent studies cited for the cephalometric tool are not named
- Delegating clinical documentation to an AI assistant that listens to consultations calls for real human review, since the record drives both patient care and billing, and no information is given about whether that material trains models
Setup & Integrations
Technical difficulty
Low for the software, and deliberately hand-held. Claire is a web application needing no installation, running in any browser on Mac, Windows or Linux, with automatic updates and backups. Medlog is presented as compatible with all practice management systems, transferring records in one click. DentaliQ.ortho promises no complex installation and no lengthy training. Everything else arrives through a guided three-step onboarding with named advisers. Where infrastructure is involved, Patient21 takes it over through its IT service, integrating existing hardware, with remote response times of four to twelve hours depending on the package.
Deployment
Integrations
Supported languages
Behind Patient21 Software
Fundraising
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
Who is behind Patient21 Software?
What does it cost to get started?
Is there a free plan?
Can I try the software before buying?
What devices does it run on?
Where is the data hosted?
Is customer data used to train AI models?
Is there an API?
What is the minimum age to make contact?
Is the suite available outside Germany?
Should you pick Patient21 Software?
Patient21 Software is an unusually coherent vertical suite, and its main credential is that Patient 21 SE built these tools for its own Dental21 clinics before selling them to other practices. That origin shows in the details that matter to a dental team: an appointment calendar designed for the discipline, documentation that keeps a consistent format across practitioners, and no-show invoicing that runs without staff intervention.
The AI content is real but narrower than the marketing suggests. Medlog, which turns dictation or a recorded consultation into structured records, is the genuine first-party AI product. DentaliQ.ortho is the other AI component, and the evidence indicates it is a third-party product Patient21 distributes rather than builds, a distinction the site never draws. The remaining five modules are solid automation, not artificial intelligence.
Transparency is uneven. Availy and Happy publish full tiered pricing, which is welcome; the other six offerings publish none, and every path in leads to a sales demonstration. There is no terms and conditions page at all, the privacy notice is the group's document rather than the portal's, and it describes hosting arrangements that do not match where this subdomain actually resolves. The question of whether customer data trains AI models is never raised, which is a conspicuous silence for a product handling dental records.
The suite is also firmly anchored in Germany. German billing rules, the Telematics Infrastructure and German data centres make it genuinely valuable to a practice in Berlin or Munich and largely irrelevant elsewhere. For its intended audience, it is a credible consolidation play; prospective buyers should simply expect to talk to sales before seeing most of the numbers.
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