Runday.ai
Runday.ai is a B2B revenue agent called ALICE that engages website visitors, runs personalised outbound campaigns across SMS, WhatsApp and LinkedIn, qualifies leads, books meetings straight into team calendars and handles first-line customer support.
What is Runday.ai?
Runday.ai sells a single omni-channel AI sales agent named ALICE, introduced on the homepage as a brand ambassador that engages inbound visitors, opens outbound conversations with qualified prospects and books calls straight into your calendar. The site frames the product as a revenue engine in four stages: find prospects, with precision-crafted messages built from social profiles and company data; engage and qualify, answering buyer questions from your own sales material; book and follow up, connecting to CRM and calendars, sending reminders and handling reschedules; and support customers, answering on autopilot after reading your documentation and escalating when necessary.
The claims are large and unaudited: more than a hundred enterprises, twenty times more engagement, appointments up to three days faster, ninety-five per cent of inquiries handled, ten times more qualified leads, and on the partner page, fifteen times better than a landing page. An unlinked demo page condenses the pitch as a no-code platform that answers complex buyer questions, books more qualified appointments, chases no-shows and runs targeted cold outreach across outbound and social channels.
The channels are genuinely plural and documented: a web agent embedded on the customer's own site, SMS through Twilio, WhatsApp through Meta, Messenger, LinkedIn messaging on the Growth tier, and email. The unusual design choice is the configuration layer, because every agent is driven by a single Google Sheets spreadsheet with tabs for questions, images, validations, lists, settings, contents, responses and team, plus a Sync button that pushes changes live. The Contents tab vectorises URLs and documents so the agent answers on your own material, and each tier sells a quota of pages for that vector store, from fifty to unlimited.
Beyond text, the agent can wear a video avatar, take voice input through a microphone and speak with synthesised voices. Appointments are routed by role once each team member connects a calendar. Payments run inside the conversation through Stripe, while outbound webhooks, a HubSpot token and Slack notifications wire the agent into existing systems. The publisher is Pulse Wave Labs LLC, doing business as Runday, registered in Florida; the terms give Runday.ai Inc. as the legal business name. Nine customers are named, among them TapClicks, Hyros and Rockfish Data.
What it does
- Engage inbound website visitors and answer buyer questions from your own sales material
- Run hyper-personalised outbound campaigns built on social profiles and company data
- Qualify prospects and flag the biggest opportunities to your team
- Book meetings straight into team calendars, routed by role
- Send reminders, handle rescheduling and chase no-shows
- Run first-line customer support autonomously and escalate to a human when needed
- Take payments inside the conversation through Stripe
When to use Runday.ai / When not to
A quick filter to help you decide if Runday.ai is the right fit.
When to use Runday.ai
- B2B sales teams that want more qualified meetings without adding headcount
- Marketing and growth teams whose landing pages under-convert, since the agent is designed to sit in their place
- Customer support teams looking to absorb repetitive first-line questions automatically
- Agencies and consultants, who are offered a dedicated partner programme with commissions
- Businesses that sell time slots or event places, such as bookings, classes, viewings and appointments
When not to use Runday.ai
- Buyers who need to compare prices before speaking to a salesperson, since all four tiers show only 'Let's Talk'
- Individual and consumer users, as onboarding asks for a work email address and a company website
- Regulated activities, because the terms explicitly exclude use cases governed by HIPAA, FISMA or GLBA
- Teams that need a public, documented API or a mobile app, neither of which exists
- European buyers with an EU data-residency requirement, as everything is processed in the United States
How to use Runday.ai
A typical end-to-end flow, from setup to results.
- On runday.ai, enter a work email address and your website URL; an agent is generated automatically within seconds
- Open the agent's hamburger menu, which offers Edit, Sync, Upload and a Settings gear
- Click Edit to open the Google Sheets that drives the agent, and never rename its tabs or header rows
- Set look and behaviour in the Settings tab: title, icon, background, colour, timezone, avatar, microphone, voice and full screen
- Write the conversation in the Questions tab, using the text, variable, type and conditions columns
- Add jump words, lists, sub-lists, regex validations and images through their dedicated tabs
- Paste the URLs and documents to vectorise into the Contents tab so the agent answers on your own material
- List everyone who takes appointments in the Team tab, each with a Runday account and a connected calendar
- Click Sync after every spreadsheet change and refresh the agent page, because nothing updates on its own
- Open the outbound channels last: an SMS compliance file approved in seven to ten business days, a Meta-approved WhatsApp template, and a Stripe onboarding link requested from support
Pros & Cons
Pros
- A single agent covers the whole chain, from prospecting and qualification through booking, follow-up and support
- No-code configuration in a Google Sheets spreadsheet, with no proprietary editor to learn
- Multi-channel reach that is genuinely documented rather than implied: SMS through Twilio, WhatsApp through Meta, LinkedIn and email
- Detailed public product documentation, including a worked example built end to end
- Outbound webhooks and a HubSpot token let the agent trigger third-party systems
- A 14-day free trial is written into the terms
- Nine named customers and a public partnership with TapClicks make the references checkable
Cons
- No public pricing at all: the four tiers display 'Let's Talk' and a 'Talk to Sales' button instead of a figure
- The legal identity is inconsistent across pages, with four different company names and two competing US addresses
- No data processing agreement, no subprocessor list, no trust or security page and no certification
- Nothing whatsoever is said about model training, neither a commitment nor an opt-out
- Cancellation requires ninety days' written notice and every purchase is non-refundable
- Hosting and processing are United States only, with no transfer mechanism named
- No public API documentation, no mobile app and no declared interface language
Pricing & Plans
Pricing is not published. All four tiers, Starter, Professional, Growth and Enterprise, display 'Let's Talk' in place of a figure and route to a 'Talk to Sales' button, so no entry price can be stated. The terms do confirm a 14-day free trial that converts automatically into a paid subscription at the end of the period, and the pricing page advertises a 20% saving on annual billing. Whether a permanently free plan exists is not clear: the documentation closes a walkthrough with the words 'your free AI Agent is all set', while the terms describe automatic charging once the trial ends. Payment is accepted by PayPal, Visa and Mastercard, in US dollars, with sales tax added.
- AI Web Agent on Website
- Landing Page Augmentation
- 50 Page Content Vector
- Multi-Calendar Scheduling
- Multi-Person Booking Link
- Basic Lead Capture
- Calendar Integration
- Email Notifications
- 2000 Leads
- Message Hyper-Personalization
- Omni-Channel Tracking
- Visitor Dashboard
- Meta & Google Ads Integration
- 250 Page Content Vector
- SMS / Whatsapp Conversations
- Rescheduling & Follow ups
- 4500 Monthly Leads
- LinkedIn Messaging
- 500 Page Content Vector
- Multiple Use Cases
- Campaign Performance Reports
- Advanced Calendar Logic
- CRM Integration
- Custom Domains
- 9000 Monthly Leads
- Email List Validation
- Video Avatars
- Interactive Voice Recognition
- Custom API & Endpoint Integration
- Unlimited Sales Users
- Unlimited Content Vector
- Unlimited Campaigns
Data, GDPR & hosting
A consolidated view of how Runday.ai handles your data.
GDPR overview
Implementation is partial but explicitly documented. Section 10 of the privacy policy is a dedicated GDPR section for EU and EEA residents, granting access, rectification, erasure, objection, restriction, portability and withdrawal of consent, plus the right to complain to a supervisory authority; requests go to info@pulsewavelabs.com and identity may be verified first. Sections 11 and 12 add CalOPPA and CCPA rights, showing a compliance effort aimed first at the United States. What is missing is just as clear: no Article 27 EU representative, no data protection officer, no data processing agreement, no subprocessor list, and no transfer mechanism named for a service that states outright that personal data is transferred to and processed in the USA. The site never writes that it is GDPR compliant; compliance can only be inferred from the rights it actually grants.
Who owns the data?
The privacy policy names the publisher as the data controller and treats every third party as a processor, without naming a single one. Its CCPA section states that you remain the sole owner of your personal data and may request disclosure or deletion at any time, and that calendar data is never sold or transferred. The terms take the same line on user content: Runday claims no ownership of your contributions, although you grant it a worldwide, perpetual, irrevocable, transferable and royalty-free licence. The asymmetry sits in clause 11, where any suggestion or feedback you send becomes the publisher's exclusive property. Clause 23 disclaims all liability for lost or corrupted data.
Reuse rights
Runday.ai lists its own purposes plainly: running and maintaining the service, customer support, analytics and product improvement, usage monitoring, incident detection, billing and collection, account and renewal notices, and marketing about similar services unless you object. Behavioural remarketing through third-party cookies is disclosed, and payment handling is delegated to PCI-DSS processors, so no card details are stored. Data may be shared with subsidiaries, contractors and service providers, and may change hands in a merger or acquisition, though SMS opt-in data is explicitly excluded from any third-party sharing. On the customer side nothing restricts you from reusing the conversations, leads and responses your own agent collects: they land in your spreadsheet and your CRM, and the terms leave you full ownership of your contributions. Two silences matter. The site never states whether customer data feeds AI model training, and it publishes no subprocessor list even though Stripe, Twilio, Meta, OpenAI and Gooey surface incidentally in its own documentation.
Data retention & training
Hosting summary
Hosting is United States only, and the site says so twice. The terms advise plainly that the site is hosted in the United States, and that accessing it from a region with different data protection rules means transferring your data there and consenting to it being processed there. The privacy policy repeats the point: users outside the USA should note that data, personal data included, is transferred to the USA and processed there, with continued use taken as agreement to that transfer. No alternative region is offered, no data residency option exists, and no data centre or hosting provider is named. Equally, no transfer mechanism is cited, neither standard contractual clauses nor any adequacy framework, which leaves European buyers without a stated legal basis for the transfer. The domain itself resolves behind Cloudflare on an anycast address, but that describes the content delivery network in front of the site and says nothing about where the data actually lives.
Things to keep in mind
Risks and trade-offs to weigh before adopting Runday.ai.
- Four different company names appear across two pages, Pulse Wave Labs LLC trading as Runday, Runday.ai Inc., Pulse Wave Labs and RUNDAY AI INC, so confirm which entity you are contracting with before signing
- Two competing US addresses are shown, Fort Lauderdale in the terms and Palo Alto in the footer, and the registered office in the terms is left as an unfilled blank
- The minimum age contradicts itself: 13 in the terms of use, 18 in the privacy policy
- Cancellation needs ninety days' written notice with fees due throughout, purchases are non-refundable, prices may change at any time and recurring billing needs no fresh approval
- Contributions are covered by a very broad licence, while any suggestion or feedback you send becomes the publisher's exclusive property
- The list of personal data the privacy policy reserves the right to collect is disproportionate for a sales tool, extending to passport details, citizenship, social security number and marital status
- Nothing is documented about model training or an opt-out, GDPR requests go to a different domain than the product, and features such as no-show management and outbound voice calls are still marked as coming soon
Setup & Integrations
Technical difficulty
Low to begin, moderate to finish. A first agent is generated automatically from a work email address and a website URL, and everything after that happens in a Google Sheets spreadsheet, so no programming is required. You must still absorb Runday's syntax for field types, jump words, conditions and lists, never rename a tab, and click Sync after every change or nothing takes effect. The outbound channels are the real work: SMS needs a compliance file and seven to ten business days of approval, WhatsApp needs a Meta-approved template, and Stripe needs an onboarding link from support.
Deployment
Integrations
Behind Runday.ai
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What does Runday.ai actually do?
How much does Runday.ai cost?
Is there a free trial or a free plan?
Do I need to know how to code?
Which channels and integrations are supported?
Is there an API or a mobile app?
Where is my data hosted, and is GDPR covered?
Is my data used to train AI models?
How do I cancel, and what is the minimum age?
Should you pick Runday.ai?
Runday.ai is a coherent, unusually well-documented product for a B2B team that wants more qualified meetings without hiring. Driving an agent from a single Google Sheets spreadsheet is a real design decision rather than a gimmick: it lowers the technical barrier to something a sales operations person can own, and it makes the conversation logic auditable at a glance. The channel coverage is documented rather than merely claimed, and the partnerships behind it, Twilio for SMS, Meta for WhatsApp, Stripe for payments, are named openly.
The weakness is not the product but the transparency around it. Nothing about the commercial terms is visible before you speak to a salesperson: four tiers, four times 'Let's Talk'. The legal identity shifts from page to page, with four different company names, two competing US addresses and a registered office left as a blank line in the terms. The minimum age contradicts itself between the terms and the privacy policy. There is no data processing agreement, no subprocessor list and no security page, and the question a buyer most wants answered in 2026, whether customer data trains the models, is never addressed at all.
The exit terms deserve attention too: ninety days' written notice to cancel, fees due throughout, and no refunds. Hosting and processing are United States only, with no transfer mechanism named, which is a real constraint for a European buyer.
The sensible approach is to treat the site as a product demonstration rather than a commercial disclosure. Before signing anything, ask in writing for the price list, the exact contracting entity, a data processing agreement and a clear position on model training. If those answers come back solid, the underlying product looks capable; if they do not, the gaps are the story.
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