Lunavo
Lunavo is an AI workforce for mid-sized freight forwarders. Six modules plug into the existing TMS, mailbox and portals to run order intake, quoting, invoice auditing, customer replies, dispatch and exceptions, escalating only ambiguous cases.
What is Lunavo?
Lunavo is a German software product that its publisher describes as an AI workforce for freight forwarders and logistics companies. Rather than adding another dashboard, it presents itself as an execution layer that sits inside a forwarder's day-to-day operation, watching mailboxes, portals and feeds and doing the recurring work itself. The product is built from six modules, each owning one workflow end to end. Order Intake reads inbound requests from email, PDF, Excel and EDI, applies customer-specific rules and creates the load in the transport management system. Quoting pulls rates from load boards, historical lanes and customer contracts, calculates a margin and drafts the quote for approval. Invoice Audit checks every line of an inbound freight invoice against the agreed rate and surfaces only the deviations. Customer Comms reads incoming mail, pulls shipment status from the TMS and drafts the reply, sending standard cases directly. Dispatch compares running a load on the company's own fleet, buying freight or reselling it, and recommends the option with the best contribution margin. Exceptions handles detention disputes, wrong bills of lading, mis-deliveries and out-of-bounds pricing, escalating only when a financial or confidence threshold is crossed. Modules share context and can be switched on one at a time. The target is deliberately narrow: mid-market Speditionen in the DACH region with revenue between 100 million and 2 billion euros, whether they own trucks or broker capacity. The publisher frames the problem in its own figures, describing a carrier of 200 trucks that typically carries 30 to 60 back-office staff, dispatchers who handle 50 to 100 emails an hour, and manual document work that stretches days sales outstanding by one to two weeks. Live integrations named on the site are the Comtrix and Soloplan transport management systems, Microsoft Outlook and Microsoft Teams, with further systems offered on request. The interface is available in German and English. Claimed outcomes include 85 percent of repetitive back-office work automated within sixty days and three times the loads handled per dispatcher. No pricing is published, and the only route in is a booked meeting.
What it does
- Reads inbound order requests from email, PDF, Excel and EDI, and creates the load in the TMS
- Drafts quotes from market rates, historical lanes and customer contracts at the target margin
- Audits inbound freight invoices line by line against the contracted rate and surfaces only the deviations
- Answers customer status questions by pulling live shipment data from the transport management system
- Compares own fleet, bought freight and resale, and recommends the best contribution margin
- Handles detention disputes, wrong bills of lading and mis-deliveries, drafting and routing the response
- Escalates to a human dispatcher with full context once a financial or confidence threshold is crossed
When to use Lunavo / When not to
A quick filter to help you decide if Lunavo is the right fit.
When to use Lunavo
- Mid-market DACH freight forwarders with roughly 100 million to 2 billion euros of annual revenue
- Dispatchers buried under repetitive order, status and appointment email
- Operations managers asked to absorb volume growth without adding back-office headcount
- Billing and freight-invoice teams chasing rate deviations and days sales outstanding
- Forwarders already running Comtrix or Soloplan alongside Outlook and Microsoft Teams
When not to use Lunavo
- Buyers who need public pricing or a self-service sign-up before they will talk to a vendor
- Teams that need a documented public product API to build on
- Freight operators outside the DACH region, or US-style trucking carriers
- Organisations whose procurement requires a signed customer processing agreement and a product subprocessor list today
- Anyone who needs named, checkable customer references before committing
How to use Lunavo
A typical end-to-end flow, from setup to results.
- Open the Lunavo homepage and click the booking button, which loads the scheduling widget only on click
- Take the 20-minute session, in which the publisher walks through the processes that matter most in your operation
- Leave with the three highest-leverage areas identified and an outline of what a rollout would look like
- Agree commercial terms directly with the publisher, since no pricing is published anywhere
- Connect Lunavo to your transport management system, such as Comtrix or Soloplan, or request another
- Connect Microsoft Outlook for email and Microsoft Teams for chat
- Let each connection run through the system's API where one exists, mailbox watching for email-driven flows, or portal automation where no API is available
- Switch on a single module first, whether order intake, quoting, invoice audit, customer comms, dispatch or exceptions
- Review and approve the agent's drafts until you trust them, then let standard cases run unattended
- Set the financial and confidence thresholds above which a case must be escalated to a human dispatcher
Pros & Cons
Pros
- Hosting and data jurisdiction declared in Germany and the EU, with an Article 28 processing contract behind them
- No tracking pixels, no analytics, self-hosted fonts and no cookie banner on the marketing site
- Positioned as an execution layer rather than another dashboard, so dispatchers stay in the tools they already use
- Modules can be switched on one at a time, with a human free to review, approve or let each case run
- Unusually complete machine-readable documentation, including an entity table, a glossary and the site's own structure
- Full and verifiable legal identity, with commercial register number, VAT identification number and named managing directors
- Bilingual German and English product built on DACH freight vocabulary and DACH transport management systems
Cons
- No public pricing at all: no page, no amount and no tier, so every enquiry goes through a booked meeting
- No public product API and no API documentation
- No terms and conditions page exists on the site
- No processing agreement is offered to customers and no product-level subprocessor list is published; the only documented Article 28 contract is with the hosting provider
- The privacy policy covers the marketing website only, not the customer data the agents read
- No named reference customers, and every performance figure is anonymised and impossible to check from outside
- Only two transport management systems are named as live integrations, and the site carries almost no product documentation
Pricing & Plans
No pricing is published. The site shows no price list, no tiers and no currency, and the publisher states plainly that pricing is not public and directs pricing questions to a booked meeting. No permanent free plan and no free trial are mentioned anywhere on the site. The commercial route is a 20-minute meeting followed by a quotation, which places Lunavo squarely in contact-sales territory. Note that the euro figures shown on the homepage, such as +€312, +€187 and +€468, are illustrative contribution margins inside a product mock-up and are not prices.
Data, GDPR & hosting
A consolidated view of how Lunavo handles your data.
GDPR overview
GDPR implementation is concrete for the website and silent for the product. The privacy policy, effective 14 May 2026 and published in English and German, names Lunavo Technologies GmbH as controller, gives an Article 6 legal basis for each purpose, lists eight data-subject rights with their articles, routes requests to info@lunavo.ai and names the Bavarian supervisory authority (BayLDA) for complaints. An Article 28 processing contract is in place with the hosting provider, and the booking widget loads only after a click. As the publisher is established in Germany, no Article 27 representative is required or named, and no data protection officer is designated. Lunavo claims no certification of its own; the EU-US Data Privacy Framework certification mentioned on the page belongs to the booking provider. No processing agreement, retention policy or subprocessor list is published for customer data handled by the product.
Who owns the data?
The published privacy policy covers the marketing website only, and it names Lunavo Technologies GmbH as the controller for that site. It accounts for server log files, a single browser local-storage key holding the chosen language, and the name, email address and time slot handed to the third-party booking provider when a meeting is booked. Log data is expressly not merged with other sources. Nothing on the site states who owns, or what may be done with, the customer data the product itself reads from mailboxes, contracts, invoices and transport management systems: no terms of service and no customer processing agreement are published.
Reuse rights
No terms of service are published, so the site sets out no rules on what a customer may do with data taken out of the tool, and it grants no explicit reuse rights. For the website itself the stated purposes are narrow: server logs are processed under legitimate interest to keep the site secure and stable and to analyse errors, the language key never leaves the browser, and booking details are processed to arrange a meeting as a pre-contractual step. Fonts are served from Lunavo's own servers, so no data reaches an external font provider. Whether customer content is ever used to train models is neither claimed nor ruled out anywhere on the site.
Data retention & training
Hosting summary
Lunavo states that it runs its own dedicated infrastructure at Hetzner Online GmbH in Gunzenhausen, Germany, that all servers are located in Germany, and that an Article 28 GDPR processing contract is in place with that provider. The data jurisdiction claimed is the EU, with no customer data processed in the United States. The one declared exception is the demo-booking widget supplied by Cal.com, Inc. of San Francisco, which loads only after a visitor clicks and which processes a name, email address and time slot under the EU-US Data Privacy Framework; that certification belongs to the booking provider, not to Lunavo. Web fonts are served from Lunavo's own servers, so no request reaches an external font provider. One discrepancy is worth flagging: although the site states that the website itself is hosted in Germany, the marketing site resolves to a content delivery network and the apex domain answers from an address geolocated in Sweden. That concerns delivery of the public website and does not necessarily describe the infrastructure processing customer data, but it should be confirmed with the vendor.
Things to keep in mind
Risks and trade-offs to weigh before adopting Lunavo.
- The privacy policy still contains an unfilled template placeholder where the server-log retention period should be, so that period is not actually published
- The product reads customer email, contracts and invoices, yet no published contract, retention rule or subprocessor list covers that processing
- The site claims German hosting, but the marketing website itself is delivered through a content delivery network and the apex domain answers from an address geolocated outside Germany — worth clarifying before a security review
- The only certification mentioned anywhere on the site belongs to the third-party booking widget provider, not to Lunavo, and should not be read as a certification of the tool
- Letting agents answer customers and file claims automatically can erode a dispatcher's own feel for accounts and lanes if escalation thresholds are set too loosely
- The interface mock-up on the homepage shows agent names that are absent from the publisher's own list of six modules, so it should not be read as a product catalogue
- Published performance figures disagree between pages — median email reply time is given both as eleven seconds and as four minutes — so they are best treated as marketing claims rather than measurements
Setup & Integrations
Technical difficulty
Low effort is claimed, and the delivery model supports it: no re-platforming, no new tool in the dispatcher's shift plan and no implementation quarter. Lunavo connects through a system's API where one exists, watches the mailbox for email-driven flows, and automates portals where no API is available, and modules can be enabled one at a time. The publisher cites 85 percent of repetitive back-office work automated within sixty days. No public documentation, installation guide or API reference exists, however, so the work is done with the vendor rather than by your own team.
Deployment
Integrations
Supported languages
Behind Lunavo
Fundraising
Social
Resources
All the official URLs gathered for verification and reference.
Alternatives
Tools that compete with or complement Lunavo.
Frequently asked questions
Who is Lunavo built for?
What does the tool actually do?
Do we have to replace our TMS?
Do dispatchers lose control?
What does Lunavo cost?
Is there an API?
Where is the data hosted?
Does the website track visitors?
Which languages are supported?
Are there customer references?
Should you pick Lunavo?
Lunavo is a narrow tool that knows exactly which problem it is solving. For a mid-sized DACH freight forwarder whose back-office grows with every extra load, the proposition — six agents that read the mailbox, the PDFs and the transport management system and simply do the recurring work — is coherent, and the refusal to be one more dashboard is more than a slogan: the integration model, the promise of no re-platforming and the ability to switch modules on one at a time all follow from it. What is unusually good here is the transparency about the company and the infrastructure. The legal identity is complete and checkable, hosting and data jurisdiction are declared in Germany and the EU with a processing contract behind them, and the site carries no analytics or tracking at all. The publisher even ships a machine-readable profile documenting its own site structure, which is how a reader can be certain that the missing pages really are missing. And several are missing. There is no pricing of any kind, no terms of service, no customer processing agreement and no product-level subprocessor list, while the privacy policy that does exist covers only the marketing site and still shows an unfilled template placeholder where a retention period belongs. Every performance figure is anonymised, one of them is stated differently on two pages, and no customer is named. The fair reading is that this is an early, credible, tightly focused product sold hand to hand rather than off a price list. A forwarder on Comtrix or Soloplan willing to run a real procurement conversation and ask for the missing paperwork will find plenty to evaluate. A buyer who needs published terms, a signed agreement and a reference call before the first meeting should wait.
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