Insurpector
Spanish AI platform for insurance loss adjusters. A voice assistant books the appointment, an AI inspector runs the video survey and AI assistants draft the report. No monthly fee: you buy credits and pay per action.
What is Insurpector?
Insurpector is a Spanish web platform that puts artificial intelligence into every stage of an insurance loss adjustment. It is published by Insurpector S.L., based in Dos Hermanas near Seville, and it addresses three audiences named on every product page: independent adjusters, adjusting firms and insurers.
Three AI components carry the workload. Lia, a voice assistant, telephones the policyholder to arrange the survey: it offers the available formats, consults the adjuster's real diary, books the slot, retries within the hours the adjuster has set, confirms the appointment and logs everything against the claim file. Each effective call costs 1.5 credits. The AI Inspector then runs the video survey from end to end: the policyholder receives an SMS and connects whenever convenient, the agent guides them through showing the damage, captures photographs, estimates dimensions from visual references, flags inconsistencies and produces a draft report the adjuster ratifies. It costs 4 credits, and only when the inspection is effective. Finally the report assistants write the circumstances of the loss, describe the damage from the photographs, value it against the insurer's schedule of rates and check cover against the policy wording; the adjuster refines each output by conversing with the assistant.
Around this sits a conventional claims system: full claim lifecycle, invoicing and remittances, task management, geolocation with clustering of nearby claims, a diary with route optimisation, document storage and a policyholder portal. Insurview, the video survey module, works without AI — two-way HD video, session recording, photo capture, note taking and verified GPS location — and needs nothing installed on the policyholder's side: a browser link, no account, no app. An optional mailbox on an Insurpector domain lets a firm receive professional correspondence that AI classifies and attaches to the right file, subject to human review.
Human oversight is written into the contract: the terms state the AI assists and does not replace professional judgement, and the adjuster reviews, adjusts and signs. The platform itself costs €0 per month with unlimited users and every feature open from day one; you pay only for the actions that consume credits.
What it does
- Run the video survey end to end with an AI inspector that guides the policyholder and drafts the report
- Phone the policyholder with a voice assistant to offer slots, check the diary and book the appointment
- Write the circumstances of the loss automatically from the survey data
- Value the damage against the insurer's own schedule of rates
- Describe damage directly from the photographs of the loss
- Read claim forms, invoices and policies and extract the relevant fields
- Check cover automatically against the policy wording
When to use Insurpector / When not to
A quick filter to help you decide if Insurpector is the right fit.
When to use Insurpector
- Independent loss adjusters who want to cut travel and manual data entry out of their day
- Adjusting firms running volume, since users are unlimited and credits are pooled across the account
- Insurers looking to shorten the cycle time of a claim from first notification to signed report
- Small practices testing the ground: no monthly fee, no card required, 50 credits granted on sign-up
- Teams with irregular caseloads, who would rather pay per action than carry a fixed subscription
When not to use Insurpector
- Anyone working outside Spain: the interface, content, guides and support are Spanish only
- Teams that need a native mobile app, as none is published on the App Store or Google Play
- Developers wanting to plug the tool into their own systems: no API documentation is published
- Buyers who must know where their data is hosted, since no country or region is ever stated
- Organisations needing a predictable flat budget, because the cost tracks the number of actions
How to use Insurpector
A typical end-to-end flow, from setup to results.
- Sign up from the registration page: no bank card is asked for, and 50 credits are granted immediately
- Set up your profile, preferences and diary, following the published initial configuration guide
- Optionally connect Google Calendar through an explicit consent you can revoke at any time
- Create a claim file, which consumes one credit, using the claim creation guide
- Let Lia call the policyholder to fix the appointment, or schedule the visit yourself in the diary
- Send the survey link by SMS or WhatsApp; the policyholder opens it in a browser, with no account
- Run the video survey, capturing photographs, recording the session and taking notes as you go
- Generate the report with the AI, then refine it conversationally before reviewing and signing it
- Optionally activate the firm mailbox, accepting its terms in the app and telling your contacts the address
- Buy a credit pack when the balance runs out; the platform and your data stay accessible at zero credits
Pros & Cons
Pros
- No subscription at all: €0 per month, unlimited users, every feature open from the first day
- 50 credits are granted on sign-up without a bank card, and credits never expire
- You are only billed for what works: AI surveys and voice calls are charged only when effective
- The cost of every single action is published openly, item by item, on the pricing page
- The policyholder installs nothing and creates no account, which removes most of the friction
- Human oversight is stated in both the terms and the privacy policy, not just in the marketing
- Subprocessors are named, with Anthropic and Google declared not to train on the data
Cons
- Spanish only, from the interface to the support, the guides and the FAQ
- No mobile app exists, although the terms refer to one; nothing is published on either store
- No public API documentation, even though the terms list API and integrations among the services
- Neither the hosting country nor the region is ever disclosed
- The terms are partly an unedited template, promising a 30-day trial and subscription plans that do not exist
- Spending is hard to forecast, since it follows the volume of actions, and prices exclude 21% VAT
- The help centre is mostly still to come, with three guides published out of thirteen announced
Pricing & Plans
A permanent free plan is available: the platform itself costs €0 per month, with unlimited users and all features included, and 50 credits are granted on registration without a bank card. Paid usage takes the form of credit packs rather than plans. The lowest price point is therefore €100.00 excluding 21% VAT (€121.00 including VAT) for the entry pack of 50 credits, that is €2.00 per credit. Larger packs reduce the unit price to €1.40 and then €1.20 per credit. Credits do not expire, and each action consumes a fixed number of them.
- Plan Único — €0 per month
- no fixed fee
- unlimited users
- all 13 listed features included
- Básico credit pack — 50 credits for €100.00 excluding VAT
- that is €2.00 per credit
- Estándar credit pack — 150 credits for €210.00 excluding VAT
- €1.40 per credit
- marked Popular with 30% saving
- Premium credit pack — 500 credits for €600.00 excluding VAT
- €1.20 per credit
- with 40% saving
Data, GDPR & hosting
A consolidated view of how Insurpector handles your data.
GDPR overview
Compliance is claimed in plain words, twice: the privacy policy invokes the GDPR and the Spanish LOPDGDD, and the terms state that the company complies with the GDPR. The mentions are concrete. A data protection officer is designated at dpo@insurpector.com, and rights are exercised at privacy@insurpector.com with proof of identity, answered within thirty days. Eight rights are listed: access, rectification, erasure, restriction, portability, objection, withdrawal of consent, and not being subject to automated decisions. The supervisory authority is named — the Agencia Española de Protección de Datos, C/ Jorge Juan 6, Madrid. A processing agreement is signed with each client. Security measures cited include TLS in transit, AES-256 at rest, multi-factor authentication and audits. The policy was last updated on 9 July 2026. No Article 27 representative is named, and none is required: the company is established in Spain.
Who owns the data?
You keep every right over the content you upload; the terms say so explicitly. Insurpector S.L. grants itself only a limited licence to process, store and display that content, and solely in order to deliver the service. Data can be exported in standard formats at any time, and after an account is closed it is held for ninety days to allow reactivation before permanent deletion. The optional firm mailbox works the other way round: there Insurpector acts as processor on behalf of the adjusting firm, which remains the controller, under a written processing agreement signed with each client. For the platform itself the controller is Insurpector S.L., tax number B22729545.
Reuse rights
Customers may reuse their own data freely: the terms grant portability and export in standard formats without asking permission, and the ninety-day window after closure exists precisely so nothing is lost. On the vendor's side, the stated purposes are service delivery, account management, billing, communication, service improvement, legal compliance, security, and marketing on consent only. One point deserves attention: the privacy policy and the terms both state that Insurpector trains its own algorithms on aggregated and anonymised data, and no opt-out is offered or refused. The third-party engines behave differently: Anthropic and Google are declared not to train on the data sent through their APIs. Personal data may be transferred to the United States for Google, Anthropic and Twilio SendGrid, and no automated decision producing legal effects is taken.
Data retention & training
Hosting summary
No hosting country or region is disclosed anywhere on the site, which is the single most notable gap in an otherwise detailed privacy policy. Google Cloud Storage is named as the file storage platform, described as server-to-server and comparable to any hosting provider, but no region is stated for it. International transfers to the United States are declared for three providers — Google, Anthropic and Twilio SendGrid — and covered, according to the policy, by the EU-US Data Privacy Framework adequacy decision, standard contractual clauses and privacy certifications. That is a transfer clause, not a statement of where the platform is hosted, and the two should not be confused. Encryption is claimed in transit via SSL/TLS, with TLS 1.3 towards the Google Calendar API, and at rest with AES-256; backups are described as encrypted and geo-replicated. One further caution: the marketing website itself resolves to an OVH server in Strasbourg, France, but that is the WordPress front end and says nothing about where the application platform and its claim data actually sit. Jurisdiction is Spanish, with the courts of Madrid.
Things to keep in mind
Risks and trade-offs to weigh before adopting Insurpector.
- Automation bias is the central risk: the AI drafts circumstances, valuations and cover analyses, and an adjuster under time pressure may sign a plausible draft without genuinely re-examining it, even though the terms place the professional judgement and the signature squarely on them
- Deskilling over time, since the platform removes the very tasks — writing up circumstances, sizing damage, judging cover — through which junior adjusters learn the craft
- Measurements estimated from visual references during a video call are approximations, and treating them as survey-grade figures in a report that carries evidential weight would misrepresent their reliability
- The AI flags inconsistencies and possible indications of fraud, and an unverified flag attached to a policyholder's file may unfairly influence how their claim is handled
- Sensitive data is involved: claim files can carry health data in bodily injury cases, and the firm mailbox ingests entire email threads including third parties who never dealt with Insurpector
- Insurpector trains its own algorithms on aggregated and anonymised data with no documented opt-out, and no hosting country or region is disclosed anywhere on the site
- Documented gaps between what the terms promise and what exists — a mobile app, an API, a 30-day trial — mean the contractual text should not be relied on as a description of the product
Setup & Integrations
Technical difficulty
Low. Registration is online, needs no bank card and credits the free allowance immediately, and there is nothing to install: the adjuster works entirely in a browser and the policyholder only opens a link. Expect some configuration — profile, preferences, diary and the insurer's schedule of rates — plus an optional Google Calendar connection through consent, and an optional firm mailbox that must be accepted in the app and communicated to your contacts. Three guides are published, covering initial setup, claim creation and the visit calendar; the rest are announced as coming. Personalised training is offered on request, and support is by email only.
Deployment
Integrations
Supported languages
Behind Insurpector
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
How much does Insurpector cost?
Is there a genuinely free plan?
Does the AI replace the loss adjuster?
Does the policyholder need to install an app?
Is there a mobile app for the adjuster?
Does Insurpector offer an API?
Is my data used to train artificial intelligence?
How long is data kept?
Is a data processing agreement available?
Who is behind Insurpector?
Should you pick Insurpector?
Insurpector is a vertical tool rather than a general assistant: it was built for one trade, the Spanish peritaje de seguros, and everything on the site speaks that trade's language. That focus is its main strength. The three AI components are described concretely and priced action by action, and the promise of human oversight is written into the terms rather than left to the marketing.
The commercial model removes the usual barrier to entry. At €0 per month, with unlimited users, all features open from day one and 50 credits granted without a bank card, a solo adjuster can test the product properly before spending anything. The counterpart is that costs follow volume: there is no flat budget, prices exclude 21% VAT, and the smallest paid purchase is €100.00 excluding tax.
Several reservations deserve weight. The service is Spanish only. No mobile app exists and no API is documented, even though the terms mention both — those terms are visibly a partly unedited template, since they also promise a 30-day trial and subscription plans that the pricing page flatly contradicts. Neither the hosting country nor the region is ever disclosed. The company is very young, entered in the register in July 2025 with share capital of €3,000, and the help centre is still largely marked as coming soon.
For a Spanish adjuster or firm curious about what AI can take off their hands, the free entry makes the question cheap to answer for themselves. For anyone needing integration, mobile access, a documented hosting jurisdiction or a language other than Spanish, this is not yet the right tool.
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