Mediktor
Mediktor is an AI-based medical chatbot for triage and pre-diagnosis that lets people describe symptoms in plain language and returns possible conditions with an urgency level, sold white-label to insurers, hospitals, pharma and telemedicine platforms.
What is Mediktor?
Mediktor is an artificial-intelligence medical chatbot for triage and pre-diagnosis, published by Teckel Medical S.L. in Barcelona. Its own legal notice calls it a digital medical assistant that directs patients to the most appropriate healthcare service, and the site sells it under the line The Empathy-Driven AI Healthcare Assistant. A person describes what they feel in ordinary language, answers a short guided sequence, and gets back a list of possible conditions together with a recommended level of urgency — in under three minutes, according to the vendor. Two interaction modes are offered: a conversational one, driven by free text or voice, and an interactive one built on selection buttons. Behind them sits an engine built in-house on supervised algorithms and Bayesian networks, with a proprietary NLP layer resting on some 45,000 synonyms; the vendor calls the approach white-box, meaning explainable rather than opaque. The knowledge base is credited with more than 940 diseases, over 9,000 medical questions and more than 3,500 illustrations. A newer product, the AI Medical Agent, adds a large language model through Amazon Bedrock as a conversational layer only, the medical decision staying inside the clinically validated engine. Mediktor is not sold as a consumer app but as a white-label SaaS: the customer picks the services, restyles the interface in its own colors and typography, and can add customizable humanoid avatars. Five segments are addressed — health insurers, care providers, the pharmaceutical industry, public health and governments, and telemedicine. Integration runs through a Web Frame announced in under four weeks, SDKs for web, iOS and Android, or an API for a bespoke interface. The company also runs MyMediktor, a free public symptom checker. Clinical grounding is unusually visible for this category: five clinical trials, published or ongoing, at Hospital Clínic de Barcelona, Hospital Clínico San Carlos, Hospital Universitario San Ignacio in Bogotá, Hospital Vall d'Hebrón and Hospital de la Santa Creu i Sant Pau; ISO 13485 certification carrying a UKAS badge; GDPR and HIPAA compliance claimed. Educational content from Mayo Clinic arrived with the acquisition of Sensely in June 2024. The homepage claims 35 countries, 18 languages and more than 50 million lives touched. Mediktor makes no diagnosis and replaces no professional.
What it does
- Describe your symptoms in your own words, by text or by voice
- Answer a short series of guided questions asked back by the engine
- Get a list of possible related conditions with a recommended level of urgency
- Receive a recommendation on which healthcare service to turn to
- Share the assessment report with a healthcare professional
- Browse a dictionary of diseases and medical specialties
- Reach a professional through teleconsultation or secure chat
When to use Mediktor / When not to
A quick filter to help you decide if Mediktor is the right fit.
When to use Mediktor
- Health insurers that want to steer members toward the right level of care before they seek treatment
- Hospitals and health systems building a digital front door to relieve pressure on emergency departments
- Telemedicine platforms that need the reason for consultation qualified before a clinician joins the call
- Pharmaceutical companies working on early identification of undiagnosed patients and on treatment adherence
- Public health services and governments that have to absorb rising demand with unchanged resources, in several languages at once
When not to use Mediktor
- Anyone looking for an actual medical diagnosis: the legal notice states in capitals that Mediktor makes no medical diagnosis, and it prescribes, cancels and changes nothing
- People facing a diagnosed health problem that requires immediate intervention, a case the vendor itself flags as a contraindication
- Clinicians wanting to deploy it on their own initiative: professional or clinical use is expressly prohibited without a prior written agreement with the vendor
- Anyone under 18, an age limit set by the terms of use of the platform
- Buyers who need a published price or a self-service signup, since every engagement starts with a sales conversation
How to use Mediktor
A typical end-to-end flow, from setup to results.
- Try the engine first: open MyMediktor from the site header and describe your symptoms in free text or by voice
- Answer the short series of guided questions, then read the result — possible related conditions plus a recommended level of urgency
- Run the assessment anonymously if you prefer; registering keeps your profile and your history instead
- For an organization, start with the vendor: the contact form has a department selector, or write to info@mediktor.com, or book a meeting online
- Customization step: choose the services, the look and feel, the recommendation texts and the end screens
- Turn features on or off — avatars, the disease dictionary, self-care content
- Integration step: pick the Web Frame (fastest, announced in under four weeks), the web, iOS or Android SDK, or the API if you build the interface yourself
- Decide how users authenticate, as registered or anonymous, and how their sessions are traced
- Define the data exchanges and the synchronization between Mediktor and your own systems
- Enhancement step: after launch, work with the vendor's team on custom dashboards and analysis of usage data
Pros & Cons
Pros
- Clinical validation on real patients: five trials published or ongoing in Spanish and Colombian hospitals, two of them with documents you can download
- ISO 13485 certification shown through a UKAS badge, the quality-management standard for medical devices
- White-box technology presented as explainable, and an architecture in which the LLM only converses while the validated engine decides
- Large supervised knowledge base — over 940 diseases and more than 9,000 medical questions — overseen by an in-house medical department
- Broad language coverage: 19 published locale variants amounting to 14 distinct languages
- Deep customization and an integration announced in under four weeks through the Web Frame
- Processors named one by one in the privacy policy, which is rare, and a free public symptom checker that lets you try the engine before any commitment
Cons
- No public pricing at all: no pricing page, no pricing route among the 2,680 URLs of the sitemap, and no amount anywhere on the site
- No self-service: any project has to go through the sales team before it can even be scoped
- No customer-facing DPA is published or announced as available on request, for a product that handles health data
- No documented way to keep your data out of model training, while the vendor says its algorithm learns from user input during evaluations
- No hosting location is stated; the only clear no-transfer-outside-the-EEA commitment sits in a labeling notice dated 6 December 2018
- The API documentation could not be examined at all: api.mediktor.com forbids exploration in its robots.txt, so that integration route is unverifiable from outside
- The site contradicts itself on language coverage — 18 on the homepage, 17 in the terms of use — and no consumer app is listed in either app store
Pricing & Plans
No price is published anywhere on the site. The white-label business license is sold on a quote basis, the pricing model being contact-sales: there is no pricing page, no pricing route in the sitemap and no monetary amount to report. A free offer does exist, but it concerns the public-facing tool only — the terms of use state that access to and use of the Services is free of charge, an access offered by the publisher itself and not underwritten by any third party. No free trial of the business license is mentioned in any wording either, and no figure published anywhere on the site relates to what the product costs.
Data, GDPR & hosting
A consolidated view of how Mediktor handles your data.
GDPR overview
GDPR compliance is claimed explicitly: the Security page states that Mediktor protects users' data in accordance with the GDPR, with a HIPAA claim added for the United States. A Data Protection Officer is appointed, at dpo@mediktor.com. The privacy policy documents rights of access, rectification, cancellation, portability, restriction and objection, exercised by post to the Barcelona office or by email, plus withdrawal of consent free of charge and complaint to the supervisory authority. Eight processors are named one by one — Amazon Web Services, Google G-Suite, Sentry, Google Tag Manager, Google Analytics, Google Adwords, Microsoft Power BI, Mailchimp — under Article 28 contracts. International transfers are said not to be envisaged, with standard contractual clauses planned if a supplier ever sat outside the EEA. No Article 27 representative is named, consistent for a company established in Spain. Two gaps: no customer DPA is published, and no training opt-out is documented.
Who owns the data?
The data controller is Teckel Medical S.L., the Barcelona publisher of Mediktor, at Calle Sant Antoni Maria Claret n.º 167, 08025 Barcelona, VAT/C.I.F. B-65642019, telephone +34 932 111 666. General inquiries go to info@mediktor.com; a Data Protection Officer has been appointed, reachable at dpo@mediktor.com or at the registered office. The privacy policy has been in force since 23 September 2024. Teckel Medical also declares itself the sole and exclusive owner of the intellectual property rights in the Mediktor software, while the user remains solely responsible for the information entered. Anonymized data, the policy says, may be used for statistical and/or medical purposes only.
Reuse rights
Nothing in the published terms gives the end user any right to reuse Mediktor's data or software: the vendor keeps the intellectual property and the service is for personal use. The data a user enters is processed for stated purposes — browsing the platform, answering contact-form requests, job applications, the newsletter, profile management, symptom assessment and, only with permission, geolocation. Health data (sex, date of birth, height, weight, background, allergies, risk factors, medical and surgical history, medication) is processed on explicit consent, and an assessment can also be run anonymously without registering. The legal bases are consent, performance of the terms, legitimate interest in maintaining the platform and pre-contractual steps for recruitment. The vendor states it will not use the data for other purposes without informing users first and allowing time to object, and it limits anonymized data to statistical and/or medical purposes. That said, the company pages describe an algorithm trained continuously on medical data that learns from every piece of user input during symptom evaluations, and the scope of that training is never spelled out.
Data retention & training
Hosting summary
No hosting location is named anywhere on the site. What can be established is indirect. Amazon Web Services and Google G-Suite appear among the eight processors listed in the privacy policy, so at least part of the stack runs on those providers. Two statements touch on data leaving Europe, and they do not say quite the same thing. The labeling page carries a data-protection notice dated 6 December 2018: personal data will not be subject to international transfer outside the European Economic Area. The privacy policy in force since 23 September 2024 is looser — international transfers are, in general, not envisaged, with standard contractual clauses planned if a future supplier were located outside the EEA. The more recent wording is the less binding of the two. Separately, and this is our own measurement rather than a statement by the vendor, DNS resolution places the web server on Amazon infrastructure (AS16509) in Frankfurt, Germany: that tells you where the site is served from, not where assessment data is stored. Anyone buying the license should have the hosting jurisdiction written into the contract.
Things to keep in mind
Risks and trade-offs to weigh before adopting Mediktor.
- It establishes no diagnosis and must never delay a call to emergency services: the urgency level is guidance, and a reassuring result on a serious symptom is the failure mode that matters
- Repeated self-assessment can feed health anxiety, or produce the opposite habit of self-reassurance that postpones a real consultation — neither is the tool's doing, both are human
- Professional or clinical use is expressly prohibited without a prior written agreement with the vendor, and the platform is restricted to users aged 18 and over
- You are entering health data — sex, date of birth, weight, allergies, medical and surgical history, medication — while the vendor says it learns from user input during evaluations without stating the scope, and documents no way to opt out
- No customer DPA is published, an omission worth raising firmly in negotiation for a product that processes health data under European law
- No hosting location is stated, and the only clear commitment not to transfer data outside the EEA sits in a notice dated 2018, stricter than the 2024 privacy policy that supersedes it
- Published figures deserve some skepticism: the site contradicts itself on language coverage, its showcase numbers are unverifiable vendor claims, and the demo link points at a named salesperson's personal calendar, which will break when they leave
Setup & Integrations
Technical difficulty
Effort depends entirely on the route chosen. The Web Frame is the light path: minimal technical work, with a go-live announced in under four weeks. The SDK route means installing a library, on the web or natively on iOS and Android. The API route means building the whole interface yourself, and it is the one nobody can size from outside, since no public documentation is reachable. Visual and functional customization is handled without development, and the vendor says a team accompanies each step. Decisions on user authentication and on data exchange between systems remain yours.
Deployment
Integrations
Supported languages
Behind Mediktor
Fundraising
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
Does Mediktor make a diagnosis?
How old do you have to be to use it?
How much does Mediktor cost?
How many languages does it work in?
How do you integrate it into an existing system?
Is there an API?
Who publishes Mediktor?
Is the solution clinically validated?
What compliance guarantees are claimed?
Does my data leave Europe?
Should you pick Mediktor?
Mediktor is one of the more mature products in AI symptom triage. The company says it was founded in 2011, it claims more than 50 million lives touched across 35 countries, and it has been in the category long enough to accumulate real evidence. What sets it apart is not the chat interface but what sits behind it: clinical trials with real patients, ISO 13485 certification, and an explicit architectural choice to keep the large language model as a conversational layer only, leaving the medical decision to a validated engine. In a market where general-purpose LLMs are increasingly pointed at health questions, that subordination is the most interesting thing on the site. The June 2024 acquisition of Sensely widened the product toward patient engagement and brought Mayo Clinic educational content — and Mayo Clinic itself onto the shareholder register, with an observer seat on the board. The reservations are commercial and contractual rather than clinical. Pricing is entirely opaque: no page, no range, no route in a sitemap of 2,680 URLs, so no organization can budget for this without opening a sales conversation. The API is sold on the platform page, but its documentation is unreachable, which makes the most flexible integration route impossible to size from outside. And the B2B contractual block — a customer DPA, any way to opt out of model training, a stated hosting location — is simply not published, while the vendor says its algorithm learns from user input during evaluations. The audience here is organizations, not individual buyers: insurers, hospitals, pharma, telemedicine and public health. If you are one of them, the clinical dossier justifies the meeting — just bring the data-processing and pricing questions with you, because the website will not answer them.
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