Talk to Care
Talk to Care turns a caregiver's spoken words into structured German nursing documentation that follows the SIS standard. Built by Düsseldorf-based DARA NOVA GmbH for outpatient care services, it is sold by quote after a demo request.
What is Talk to Care?
Talk to Care is a cloud service from DARA NOVA GmbH, based in Düsseldorf, that converts what a caregiver says into structured nursing documentation. Its target is narrow and deliberate: German outpatient care services, and the documentation standard they are held to. The AI is trained on the vocabulary of the profession and assigns what it hears to the topic fields of the SIS (Strukturierte Informationssammlung) and to AEDL categories, which is what makes the output usable rather than merely transcribed.
The pitch rests on a specific pain. The site cites nurses spending 30 to 40 percent of their working time on paperwork, writing up rounds after hours, and leaving the profession over documentation rather than over care. Talk to Care answers with a claimed saving of one and a half hours per round and twelve minutes per patient, and the homepage carries a calculator that turns headcount and gross hourly cost into an annual figure.
A second, less common promise concerns language. International staff may speak in their mother tongue or in broken German, and the system is said to return correct administrative German. For a sector that recruits heavily abroad, that is the differentiator the vendor leans on hardest.
Practically, the service is described as needing nothing more than an ordinary smartphone or tablet and an internet connection, with no special hardware, no training and a five-minute set-up. Interfaces to established German care software are announced, naming Medifox, Connext Vivendi and Care Control, with PDF, Word and XML export as the fallback. Voice data is processed and stored on servers in Germany, in Frankfurt, and audio is not kept permanently.
What is not on offer matters as much. There is no price list, no self-service sign-up, no public login and no developer API. The whole site is five pages, and the only route in is a three-step demo request form. Usage figures, fifty-plus care services and five hundred-plus nurses, are the vendor's own and cannot be checked, as are the trust badges it displays. The terms sell it strictly business to business, and leave the final check of every record, and the responsibility for it, with the care provider.
What it does
- Dictate a care report into a smartphone during or straight after the patient visit
- Have the AI recognise nursing terminology and sort it automatically into the SIS and AEDL topic fields
- Turn a mother tongue or imperfect German into correct German administrative wording
- Produce documentation intended to withstand an MDK inspection
- Review and release the generated record before it is filed
- Export the result as PDF, Word or XML, or hand it to an existing care management system
- Estimate the annual saving with the on-page calculator, from headcount and gross hourly cost
When to use Talk to Care / When not to
A quick filter to help you decide if Talk to Care is the right fit.
When to use Talk to Care
- German outpatient care services (ambulante Pflegedienste) whose staff must produce SIS- and AEDL-compliant documentation
- Nursing service managers who want documentation that holds up during an MDK inspection
- Care teams whose staff currently write up their rounds after hours, turning paperwork into unpaid overtime
- Providers employing international nurses for whom German administrative language is the real barrier, not the care itself
- Small providers with no IT department, who want to work from the service phones they already hand out
When not to use Talk to Care
- Private individuals and family carers: the terms restrict the offer to businesses within the meaning of §14 of the German Civil Code
- Organisations outside Germany, since SIS, AEDL and MDK are German frameworks and the site exists only in German under German law
- Buyers who need a published price list or want to subscribe online, as nothing can be bought without going through sales
- Development teams looking for a documented public API, which the site never offers and no subdomain exposes
- Anyone who needs the vendor to stand behind the wording of a clinical record, since the terms exclude liability for the accuracy of AI-generated documentation
How to use Talk to Care
A typical end-to-end flow, from setup to results.
- Fill in the three-step demo request form on the homepage: size of the service, contact details, preferred callback window
- Wait for the vendor to reply, which the site announces within 24 hours
- Discuss scope and price in that conversation, since neither is published
- Sign the contract, which under §3(2) of the terms comes into being through written confirmation by e-mail or activation of the customer account
- Sign the separate Article 28 data processing agreement offered by the vendor
- Take the free online introduction and set-up assistance if wanted, though the vendor claims no training is required
- Open the service on an ordinary work smartphone or tablet; no special hardware or installation is described
- Speak the report into the phone during or right after the patient visit
- Read the generated SIS-compliant record and release it, a step the terms make mandatory
- Export as PDF, Word or XML, or let it flow into the care management system through the announced interface
Pros & Cons
Pros
- Genuinely specialised: it targets a named regulatory framework (SIS, AEDL, MDK) rather than offering generic transcription
- German data residency stated consistently on three separate pages, with audio not kept permanently
- An Article 28 data processing agreement is contractually required and said to be ready, which is unusual at this stage of maturity
- Fully verifiable legal identity: a complete Impressum, a commercial register entry, a named managing director and a VAT number that validates
- Very low technical barrier claimed: existing work phones, no hardware, no mandatory training, five-minute set-up
- No third-party analytics or tracking on the site, which is consistent with the privacy posture it advertises
- Service commitments are written down: 99 percent average annual availability and support replies within 24 working hours
Cons
- No price is published anywhere, and there is no pricing page at all, so the cost of entry is unknowable before speaking to sales
- No self-service access: no login, no sign-up, no trial you can start on your own, and no product to look at beyond a scripted on-page animation
- Trust badges reading ISO 27001, MDK-tested and care-fund-tested appear without any certification body, certificate number or link, so none of them can be relied on
- All usage figures are self-reported and unverifiable, and the customer testimonials carry only initials with icon avatars instead of identifiable organisations
- No subprocessor list and no named hosting provider, only a reference to an unnamed external service provider
- The privacy statement has neither an effective date nor a version, and no data protection officer is named
- Liability for the factual accuracy of AI-generated documentation is expressly excluded, leaving the checking burden entirely on the nurse
Pricing & Plans
No price is published. There is no pricing page on the site, and no free permanent plan is described. The vendor states only that pricing models are flexible and scale with the number of care staff, and invites prospects to request an individual quote. The terms add that prices are net of statutory VAT and that billing runs monthly or annually in advance depending on the package chosen, and that contracts renew automatically for the same term unless cancelled 30 days before it ends. Readers should be aware that the euro amounts visible on the homepage, such as a 25 EUR gross hourly wage and an annual saving of 49,500 EUR, are inputs and outputs of the savings calculator. They describe the customer's own costs and savings, not the price of the product.
Data, GDPR & hosting
A consolidated view of how Talk to Care handles your data.
GDPR overview
Talk to Care claims GDPR compliance explicitly and in more than one place: the FAQ states the service is fully GDPR-compliant, and the privacy statement asserts that all processing meets the Regulation's requirements. Concrete, checkable elements are present. Health data is described as processed under the heightened protection of Article 9. A data processing agreement under Article 28 is said to be prepared and is contractually required by §7(1) of the terms. Legal bases are cited, Article 6(1)(b) for the contact form and Article 6(1)(f) for hosting. The full set of data subject rights is listed, including access, rectification, erasure, restriction, objection, portability and complaint to a supervisory authority. Two gaps remain: no data protection officer is named, no subprocessor list is published, and the privacy statement carries neither an effective date nor a version number.
Who owns the data?
The terms place Talk to Care in the role of a processor, not a controller. Under §7(1) of the AGB, DARA NOVA GmbH processes personal data exclusively on behalf of and on the instructions of the customer, and the two parties sign a separate data processing agreement under Article 28 GDPR. The care provider therefore remains the controller of its patient records. §4(3) reinforces this: the customer must check every generated document, and final approval and responsibility for the nursing documentation stay with the customer. When the contract ends, §9(3) requires all customer data to be deleted within thirty days unless a statutory retention obligation applies, with an export offered beforehand on request.
Reuse rights
Because the provider acts only on the customer's instructions, the care service keeps the practical freedom to reuse its own records: it can export the documentation as PDF, Word or XML, push it into a care management system such as Medifox, Connext Vivendi or Care Control, and request a full data export before the contract ends. Nothing in the terms asks the customer to seek permission for that. On the vendor's side, the privacy statement limits use narrowly: voice recordings are used exclusively to produce the nursing documentation, are processed on servers in Germany, are transmitted in encrypted and anonymised form, and are not stored permanently as audio. The site never states whether any data feeds model training, so no permission or exclusion is documented either way.
Data retention & training
Hosting summary
The vendor is consistent on this point across three separate pages: all data are processed and stored on servers in Germany, at a Frankfurt location. The homepage advertises servers in Frankfurt, the privacy statement repeats it for voice data specifically, and §7(2) of the terms makes it a contractual commitment. The jurisdiction is therefore German and, by extension, within the EU, with German law and Düsseldorf as the place of jurisdiction. No transfer outside the EEA is mentioned anywhere. Two things are missing. The hosting provider is never named: the privacy statement refers only to an unnamed external service provider, and no subprocessor list is published. And the brochure site itself is served through Cloudflare, an anycast content delivery network, which says nothing about where the platform that processes care records actually runs. Buyers should ask for the hosting provider and the subprocessor list in writing.
Things to keep in mind
Risks and trade-offs to weigh before adopting Talk to Care.
- Automation complacency: when a well-worded record appears in seconds, the mandatory human check becomes the step most likely to be skipped, and the terms place full responsibility for accuracy on the nurse who signs it off
- Clinical risk from plausible wording: an AI that renders imperfect German into fluent administrative prose can also render an imprecise observation into a confident-sounding one, in a record that follows a patient
- Deskilling: staff who stop composing their own documentation may lose fluency in the professional vocabulary that the record is supposed to demonstrate during an inspection
- Unverified assurances: the ISO 27001, MDK-tested and care-fund-tested badges carry no certifying body or certificate number, and buying on the strength of them would be buying on an unchecked claim
- Undisclosed third parties: the demo request form posts to an external form service and delivers to an address on an unrelated domain that the privacy statement never mentions, so prospect data travels further than the page suggests
- Silence on model training: nothing on the site states whether customer data feed model improvement, and no opt-out is documented, which is a gap worth closing in writing before any health data is processed
- Commercial opacity and lock-in: with no published price, automatic renewal unless cancelled 30 days ahead, and deletion of all data 30 days after termination, the exit needs to be planned at the same time as the entry
Setup & Integrations
Technical difficulty
Day to day, the claimed effort is close to nothing: the service runs on the work smartphones a team already carries, needs only an internet connection and no special hardware, requires no IT skills and is advertised as ready in five minutes. A free online introduction and set-up assistance are offered. The real friction sits earlier, in acquisition rather than installation: there is no self-service sign-up, so access begins with a demo request, a quote and a signed contract that comes into force by e-mail confirmation or account activation. The effort of connecting an existing care management system is announced but never described.
Deployment
Integrations
Supported languages
Behind Talk to Care
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What does Talk to Care actually do?
How are patient data protected?
Which devices are supported?
Does it work with our existing care software?
What does it cost?
Is there a free trial?
Is there an API for developers?
Who is responsible if the generated documentation is wrong?
Who is behind Talk to Care?
What happens to our data when the contract ends?
Should you pick Talk to Care?
Talk to Care is a focused answer to a real and well-documented problem: German care staff spend a large share of their day on documentation, and the paperwork drives people out of the profession. Anchoring the product in SIS, AEDL and MDK inspection readiness, rather than selling generic speech-to-text, is the right instinct, and the language angle for internationally recruited nurses is a differentiator few competitors address directly. The data posture reads seriously on paper: German hosting in Frankfurt, no permanent audio retention, an Article 28 processing agreement, and a purpose limitation written into the privacy statement. The legal identity is complete and checks out against the commercial register.
The reservations are about evidence rather than intent. The site is a five-page brochure with no pricing page, no login, no trial you can start yourself and no product to inspect. Every usage figure is self-reported, the testimonials carry initials and icon avatars rather than named organisations, and the badges reading ISO 27001, MDK-tested and care-fund-tested appear with no certifying body, no certificate number and no link, which means none of them can be treated as a certification. No hosting provider and no subprocessor is named, and the privacy statement carries no effective date.
For a care service, the practical consequence is that everything decisive happens in the sales conversation: scope, price, contract term, proof of the security claims and customer references. That is normal for a young B2B product, and it is worth remembering that the terms leave the final check of every record, and the responsibility for it, with the nurse. Ask for the certificates, the subprocessor list and two referenceable customers before signing.
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