Parcel Perform
Parcel Perform is an enterprise AI delivery experience platform for e-commerce. It unifies checkout delivery estimates, post-purchase tracking, returns and carrier logistics across 1,100+ carriers, and measures how AI shopping assistants rank your brand.
What is Parcel Perform?
Parcel Perform is an enterprise SaaS platform that e-commerce brands use to run and measure everything that happens around a delivery. It is published by Parcel Perform Pte. Ltd., a Singapore company founded by Dr. Arne Jeroschewski and Dana von der Heide, and it claims more than 3,000 brand and marketplace customers.
Six modules sit on a shared data foundation of 1,100+ carriers, 155+ harmonised event types and 160+ countries, processing a claimed 100 billion parcel updates a year. AI Commerce Visibility tracks how a brand's products rank inside ChatGPT, Gemini, Perplexity and Claude: it generates 100+ prompts from the merchant's own catalogue, follows visibility, ranking and sentiment by product category, lists the citations the models draw on, and compares a brand's own store against its marketplace listings. AI Decision Intelligence is the analytics layer — continuous data monitoring, daily summaries, prioritised recommendations, alerts on 30+ metrics with root-cause analysis, ready-made BI reports, and a conversational assistant called AI Navigator.
The four operational modules cover the journey itself. Post-Purchase provides a branded tracking page with 120+ configuration options, notifications on 88+ delivery triggers, a no-code campaign manager and SLA control. Checkout displays an estimated delivery date produced by an AI model trained on the merchant's own historical data, embedded with one line of code and A/B tested. Returns automates return policies across 500+ return services, steers customers towards exchanges and store credit rather than refunds, and applies AI-driven fraud deterrence. Logistics reconciles carrier invoices against rate cards, runs multi-factor rate shopping on cost, speed, reliability and carbon footprint, and reroutes shipments automatically when a carrier fails. A single PUDO API exposes 700,000+ pickup and drop-off points.
Parcel Perform is sold as an enterprise product: no price appears anywhere on the site, and every call to action leads to a demo request or a sales contact. Only AI Commerce Visibility is self-service, on usage-based credits with a free trial. The company states ISO 27001 certification by TÜV SÜD PSB and EU GDPR compliance, and reports 180 employees across five offices.
What it does
- Unify and harmonise logistics data from 1,100+ carriers and from WMS, TMS, OMS and ERP systems
- Track brand and product visibility, ranking and sentiment across ChatGPT, Gemini, Perplexity and Claude
- Flag delivery incidents proactively across 25+ known pitfalls and 88+ notification triggers
- Predict and display an estimated delivery date at checkout with a model trained on your own data
- Run a branded tracking page and automated post-purchase notification campaigns
- Automate returns end to end, from self-service portal to exchanges, store credit and fraud deterrence
- Rate-shop carriers on cost, speed, reliability and carbon, then audit their invoices automatically
When to use Parcel Perform / When not to
A quick filter to help you decide if Parcel Perform is the right fit.
When to use Parcel Perform
- E-commerce and retail brands shipping at volume through several carriers and markets
- Logistics and operations teams handling carrier selection, bookings and freight invoice audits
- Customer service teams buried under "where is my order" and "where is my return" tickets
- E-commerce marketing teams that want their products surfaced by ChatGPT, Gemini, Perplexity and Claude
- Data and IT teams asked to unify fragmented WMS, TMS, OMS and ERP logistics data
When not to use Parcel Perform
- Small merchants who need published prices and a self-service sign-up
- Anyone outside e-commerce parcel delivery, since every module assumes a shipping operation
- Teams wanting a mobile app or a browser extension, as neither exists
- Buyers who cannot commit to an implementation project with system integrations
- Organisations that require a named hosting country or a published sub-processor list before signing
How to use Parcel Perform
A typical end-to-end flow, from setup to results.
- Request a demo through the site, which is the entry point for the platform as a whole
- Or start with AI Commerce Visibility alone, which offers a self-service free trial
- Give AI Commerce Visibility your website URL; it derives product categories, attributes, markets and competitors
- Adjust the generated prompts, markets and competitors, then schedule weekly runs or trigger checks on demand
- Connect your existing systems — WMS, TMS, OMS, ERP — so the data foundation covers your whole operation
- Let Parcel Perform onboard your carriers through its Integrations as a Service programme
- Embed the checkout EDD widget with one line of code and A/B test its placement and wording
- Launch the branded tracking page and configure notification triggers from the template library
- Set returns rules, drop-off options and fraud thresholds in the returns module
- Work day to day from the dashboards, AI summaries and alerts, or query the API documented on the developer portal
Pros & Cons
Pros
- Unusually broad carrier reach: 1,100+ carriers, 3,000+ carrier services and 160+ countries
- End-to-end functional coverage from checkout through post-purchase, returns and carrier cost control
- Named, verifiable security credentials: ISO 27001 certified by TÜV SÜD PSB Pte Ltd, with EU GDPR compliance claimed on a dedicated page
- A Data Processing Agreement that includes EU Standard Contractual Clauses and Technical and Organizational Measures
- Short quoted time to value: checkout EDD widget under one week, tracking page under two weeks, new carrier under four weeks
- Third-party recognition, with G2 naming it a Spring 2026 Leader in Package Tracking and a 2025 European category leader
- The AI visibility module is self-service, with a free trial and usage-based credits rather than a forced subscription
Cons
- No price is published anywhere: no pricing page, no amount, no tier
- No permanent free plan is documented, and the free trial covers only the AI Commerce Visibility module
- The main entry path is a demo request, so expect an enterprise sales cycle
- Sub-processors are mentioned but never listed, which complicates a vendor assessment
- No documented way to exclude your data from model training
- No hosting country or region is named — only that AWS, Microsoft Azure and Google Cloud Platform are used
- Singapore law and the exclusive jurisdiction of Singapore courts apply, including to EU customers
Pricing & Plans
Parcel Perform publishes no price. There is no pricing page, no amount and no tier anywhere on the site, and no permanent free plan is documented. The platform is bought through a demo request or a sales conversation. One module, AI Commerce Visibility, is described as running on usage-based credits billed per prompt executed, with no feature, region or AI-platform paywall and the ability to pause or top up at will; a free trial is offered for it, but neither an amount nor a currency is stated.
Data, GDPR & hosting
A consolidated view of how Parcel Perform handles your data.
GDPR overview
GDPR compliance is claimed explicitly on a dedicated page. Parcel Perform positions itself as data processor and the customer as controller, and states that its Data Processing Agreement includes EU Standard Contractual Clauses and Technical and Organizational Measures. The platform is ISO 27001 certified by TÜV SÜD PSB Pte Ltd. Documented measures include encryption at rest, in transit and in backups, role-based access controls, pseudonymisation, logging of every access or change to personal data, business continuity and disaster recovery, data protection impact assessments where required, and breach notification without undue delay. A Data Protection Officer is reachable at privacypolicy.dpo@parcelperform.com, with a thirty-day response commitment. The privacy policy, last updated 28 May 2026, covers Singapore's PDPA, the GDPR and the CCPA. No Article 27 EU representative is named.
Who owns the data?
Parcel Perform acts as data processor and the customer as data controller: the customer decides what personal data is processed, and the vendor states that all personal data belongs to customers and is used only to deliver the service. Sub-processors are said to be bound by equivalent obligations, though no list is published. The privacy policy nonetheless allows personal data to be shared with affiliates, service providers, professional advisers, government authorities, advertisers and researchers, and transferred to any location where the group operates. Parcel Perform states it does not sell user information, and that a customer's data trains that customer's own models only and is never shared.
Reuse rights
The published terms govern the public website rather than the customer's operational data, and they state that a separate commercial agreement takes precedence where one exists. On the website itself, users may not data-mine, scrape, copy, resell or reverse-engineer anything, and acquire no intellectual property rights beyond simple use. For platform data the customer keeps the upside: the estimated delivery date model is described as trained on the customer's own historical data and belonging to them. Parcel Perform reserves the right to share non-identifiable, aggregated statistics with affiliates, agents and business partners, and it treats parcel tracking IDs — and anything derivable from them — as inherently public.
Data retention & training
Hosting summary
Parcel Perform states that all its services are hosted and processed on servers of ISO 27001-certified cloud providers: Amazon Web Services, Microsoft Azure and Google Cloud Platform. No hosting country and no hosting region is named anywhere on the site, so the actual storage jurisdiction is undisclosed. Data is encrypted at rest, in transit and in backups; access is role-based and every access, transmission or alteration of personal data is logged; business continuity and disaster recovery measures are in place, with claimed 99.9% uptime. The Data Processing Agreement includes EU Standard Contractual Clauses and Technical and Organizational Measures, which implies transfers outside the EU, and the privacy policy further allows transfers to affiliates, subsidiaries and authorised third parties in any location. The publisher is established in Singapore; both the terms and the privacy policy are governed by Singapore law under the exclusive jurisdiction of Singapore courts. The website itself resolves to an Amazon address in Dublin, Ireland — an infrastructure entry point, not a declared storage location.
Things to keep in mind
Risks and trade-offs to weigh before adopting Parcel Perform.
- Concentrating checkout, tracking, returns and carrier management in one vendor creates real switching costs — negotiate reversibility up front
- You pass end-customer personal data to the platform, and the privacy policy puts the burden of obtaining their consent on you
- The vendor treats parcel tracking IDs, and anything derivable from them, as inherently public information
- The privacy policy permits sharing aggregated data with affiliates and business partners, and personal data with advertisers and ad networks
- No opt-out from model training is documented, so ask for one in writing before onboarding sensitive volumes
- Delegating your delivery promise to an AI model shifts a commercial and reputational risk onto a prediction you do not control
- Optimising for AI assistant rankings means chasing third-party algorithms that can change without notice or recourse
Setup & Integrations
Technical difficulty
Setup is light at the front end and heavier in the data layer. The checkout EDD widget installs with a single line of code and is quoted live in under a week; the tracking page is a plug-and-play widget quoted at under two weeks. AI Commerce Visibility configures itself from a website URL and needs no engineering at all. The demanding part is connecting WMS, TMS, OMS and ERP systems and onboarding carriers — though Parcel Perform runs that as a service and quotes under four weeks per carrier. A Stoplight developer portal documents the API.
Deployment
Integrations
Behind Parcel Perform
Fundraising
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What is Parcel Perform?
How does it reduce "where is my order" tickets?
Does it connect to my WMS, OMS or ERP?
Does it work with my carriers?
How long does implementation take?
Which AI assistants does the visibility module track?
How much does it cost?
Is my data used to train AI models?
Where is the data hosted, and is there a DPA?
Is there a minimum age and an API?
Should you pick Parcel Perform?
Parcel Perform is one of the few tools in this directory that treats delivery as a single system rather than a series of disconnected widgets. Checkout estimates, tracking pages, returns, carrier costs and now AI search visibility all draw on the same carrier data foundation, and that foundation — 1,100+ carriers, 155+ harmonised event types, 160+ countries — is the real asset. Its most distinctive claim is the bridge it builds between the two: measuring how a brand appears in ChatGPT, Gemini, Perplexity and Claude, then tracing that back to operational facts like delivery speed and return friction.
The security posture is documented rather than merely asserted: ISO 27001 certification by a named auditor, a Data Processing Agreement with EU Standard Contractual Clauses, encryption at rest and in transit, and logging of every access to personal data.
What is missing is equally clear. No price is published, so budgeting requires a sales call. No sub-processor list, no named hosting country and no documented way to opt out of model training — three questions any serious vendor review will ask, and which this site does not answer. Singapore law and Singapore courts govern the relationship, including for European customers, which is worth weighing before signing.
In short: a credible, well-instrumented platform for e-commerce operations at scale, provided you are ready for an enterprise purchase and willing to press the vendor on the data governance details it leaves off its website. Smaller merchants looking for a self-service tracking widget should look elsewhere — with the exception of the AI Commerce Visibility module, which can be trialled on its own.
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