I-see
I-see is I-care's AI-enhanced predictive maintenance platform. It centralizes vibration, ultrasound and oil analysis data from industrial rotating equipment, flags emerging faults months ahead, and pushes diagnostics into CMMS tools for maintenance and reliability teams.
What is I-see?
I-see (written I-see™ on the site) is the predictive maintenance software platform published by the Belgian industrial reliability specialist I-care. Its product page is headed “A Revolution in Data-Driven Maintenance” and presents an AI-enhanced platform that processes millions of data points every day in order to manage the health of industrial assets in one place.
Data reaches the platform from several sources. I-see integrates natively with I-care's own Wi-care™ wireless sensors, and it also takes in measurements from portable data collectors and from oil analysis reports. Vibration, ultrasound and lubricant readings therefore sit in a single database instead of separate tools, which is what lets the platform build one view per machine.
The artificial intelligence layer does three concrete things. It categorizes incoming data into three states — healthy, potential issue, critical alarm. It compiles the resulting insights into detailed machine health reports and suggests default recommendations so that analysis moves faster. And it watches the measurement chain itself — sensors, transmitters, gateways, battery levels and faults — so that a silent sensor does not become a blind spot. I-care states that the platform delivers equipment failure prediction months ahead.
Automation is not presented as a replacement for people. I-care is explicit that the reports generated by the platform are reviewed by its own analysts, and the machine-suggested recommendations are described as a way to speed up that expert review rather than to bypass it.
Four platform attributes are advertised at the top of the product page: Seamless Connection to CMMS, Robust noSQL Database, Open Platform and Your Data Under Your Control. In practice, the CMMS connection means diagnostics can be sent into a maintenance management system to trigger work orders, with intervention data flowing back into I-see. Named integrations include DimoMaint, Mainti4 and MVP One, alongside AVEVA PI System, POLARIS Laboratories and Filtertechnik.
The platform is reached through a browser, on a login-protected application hosted at isee.icareweb.com, and through a companion mobile application that has its own page on the site. I-care claims ISO 27001 certification on the I-see product page. I-see is also one link in the publisher's wider Predictive Maintenance as a Service offer, which bundles hardware, software and expert services — the platform itself is the software link in that chain.
What it does
- Collect machine data continuously and aggregate it in one database — vibration, ultrasound and oil analysis, from Wi-care wireless sensors, portable collectors and laboratory reports
- Categorize equipment condition automatically as healthy, potential issue or critical alarm
- Predict equipment failure months ahead of the breakdown
- Compile AI-generated insights into machine health evolution reports
- Push diagnostics into the CMMS so that findings become maintenance work orders
- Monitor the health of the measurement infrastructure itself, including sensor and gateway faults and battery levels
- Alert teams in real time on mobile, with instant notifications and customizable alerts
When to use I-see / When not to
A quick filter to help you decide if I-see is the right fit.
When to use I-see
- Industrial operators running large fleets of rotating machines — chemicals, energy, oil and gas, food and beverage, mining, steel, pulp and paper, pharmaceuticals, wind and marine — that want to move from periodic checks to continuous condition monitoring
- Reliability and maintenance teams that need to prioritize interventions by real criticality rather than by calendar
- Sites already running a CMMS such as DimoMaint, Mainti4 or MVP One and looking to feed it with machine diagnostics automatically
- Organizations that would rather outsource vibration analysis to external experts than recruit and retain in-house analysts
- Multi-site international groups: the publisher reports offices in 16 countries and customers in more than 55 countries
When not to use I-see
- Small businesses or individuals looking for a self-service subscription: no price is published and no online sign-up is offered on the site
- Buyers who require a public price list before entering any commercial conversation
- Use cases outside industrial machinery — the site documents no other application domain for the platform
- Teams that intend to integrate the platform themselves with no vendor support: no API documentation is published on the site
- Organizations that rule out proprietary sensors, since the advertised value rests largely on the publisher's Wi-care ecosystem
How to use I-see
A typical end-to-end flow, from setup to results.
- Start from the I-see product page and use the “Book a demo” or “Talk to an expert” buttons, which lead to the contact form: there is no self-service sign-up on the public site
- Discuss scope with I-care and choose one of the three collaboration models the publisher offers: “Do the work for you”, “Do the work with you” or “We drive you to do the work”
- Have Wi-care sensors installed on the machines to be monitored — a physical deployment generally carried out by the publisher's teams
- Let sensor data flow into the platform, and add the other predictive maintenance sources you already use, such as portable collectors and oil analysis reports
- Sign in to the application at isee.icareweb.com with the username and password supplied with your contract
- Review machine condition in the dashboards: AI categorization, health evolution reports and the default recommendations attached to them
- Connect your CMMS so that diagnostics generate work orders and intervention data returns to the platform
- Install the companion mobile application on a smartphone or tablet to receive instant notifications and customizable alerts in the field
- Consult the publisher's pricing tool, which is reserved for signed-in accounts, or ask your I-care contact for commercial terms
Pros & Cons
Pros
- The whole chain is handled by a single vendor: sensors, platform and analysts come from I-care
- The AI is not presented as a substitute for the expert — the publisher states plainly that generated reports are reviewed by its analysts
- Integrations are named and documented page by page: the CMMS connectors DimoMaint, Mainti4 and MVP One come with a feedback loop back into I-see, alongside AVEVA PI System, POLARIS Laboratories and Filtertechnik
- ISO 27001 is claimed at I-care level with the certificate posted online, and the privacy policy states that information is stored on secured servers located in Western Europe
- A dedicated mobile application brings real-time alerts and dashboards to the field
- The platform monitors the condition of the sensors themselves, which limits the risk of a measurement blind spot going unnoticed
- The publisher is a substantial, established company: I-care reports more than 1,000 employees, 36 offices and customers in over 55 countries, and the I-see application ships with a locale table covering seven languages
Cons
- No price is published: the publisher's pricing tool is reserved for signed-in accounts
- No API documentation is published on the site, even though the media kit advertises an “open API”
- No free plan and no free trial are advertised, and there is no self-service sign-up: every route to the product goes through a sales contact
- The privacy policy dates from September 2022 and covers the website and the publisher's applications rather than the industrial data held in the platform
- No data processing agreement and no sub-processor list are published
- The I-see product page sits inside a corporate website: functional detail beyond a demo remains limited
- The mobile application is described on a dedicated page but is not listed on the App Store or on Google Play
Pricing & Plans
No pricing is published for I-see. The publisher's pricing page is a tool reserved for signed-in users: it redirects to a sign-in screen headed “Sign-in to access our pricing tool”. The I-care online shop operates on a “Request a Quote” basis and displays no price either. No free plan and no free trial are advertised on the site, and no starting price, currency or billing unit is published for the platform. The terms of use refer to “subscription services” and to the absence of refunds upon termination, without stating any amount. Commercial terms are therefore established through a sales contact, and the sales model recorded for this listing is contact-sales.
Data, GDPR & hosting
A consolidated view of how I-see handles your data.
GDPR overview
The privacy policy, last updated in September 2022, refers explicitly to EU Regulation 2016/679 (GDPR), enforced from 25 May 2018, and lists the rights of access, rectification, erasure and restriction, objection, withdrawal of consent, and portability. Rights are exercised with a “Privacy Manager” at privacy@icareweb.com, with a reply announced without undue delay and in any case within one month; proof of identity is requested in support of a request. The supervisory authority named is the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels. The declared controller is I-care SRL, a wholly owned subsidiary of I-care Holding SA. The policy designates no Data Protection Officer, its contact point being the Privacy Manager, and names no Article 27 representative — consistent with a publisher established in the European Union. The services are stated not to be intended for anyone under 16.
Who owns the data?
The privacy policy names I-care SRL as the data controller responsible for processing personal data through the website. The terms of use state that I-care provides reports and findings through its graphical interface based on information supplied by the Client, and that the Client is solely responsible for interpreting and acting upon them. The same terms grant I-care a perpetual license over User Submissions posted publicly on the website, such as forum posts and comments — a clause that concerns the site, not the machine data held in the platform. No clause published on the site describes ownership of that industrial data; “Your Data Under Your Control” is a product-page attribute, not a contractual commitment.
Reuse rights
The privacy policy, last updated in September 2022, sets out the purposes for which the publisher processes personal data: providing services and performing contracts, commercial and non-commercial communications including direct marketing, information about developments, customer management, improvement of the website, handling of complaints, and detection and prevention of fraud and unlawful behavior. The legal bases invoked are legal obligation (Art. 6.1.c), performance of the contract (Art. 6.1.b), legitimate interest (Art. 6.1.f) and consent (Art. 6.1.a). The data listed as collected covers first and last name, email address, telephone number, organization, preferred communication language, IP address and website usage data; users are asked not to send sensitive data. Data may be shared between group entities located in different countries, excluding countries deemed inadequate, and with processors or joint controllers, regulated professions and entities declaring GDPR compliance. For transfers to inadequate countries the safeguards cited are Binding Corporate Rules, standard contractual clauses or the “EU/Swiss - US Privacy Shield Frameworks”. Data may also be transferred in the event of a sale, merger, liquidation, dissolution or stock market listing. On the reuse of customer data to train AI models, the site says nothing in either direction: no such use is described, and no opt-out is documented.
Data retention & training
Hosting summary
The privacy policy states that information is stored on secured servers located in Western Europe. No hosting country is named and no cloud provider is named. The safeguards cited are technical, physical and organizational measures, access control and backup procedures, and data may be exchanged between group entities located in different countries, excluding those deemed inadequate. I-care declares itself ISO 27001 certified, with the certificate made available from the I-see product page. Two limits should be read alongside this. First, the policy declares itself applicable to the website, the social media pages and the publisher's applications, and does not specifically describe where the machine data held in the I-see platform is hosted. Second, the site is served behind Cloudflare, so the IP address the domain resolves to is an anycast node and says nothing about the actual hosting provider.
Things to keep in mind
Risks and trade-offs to weigh before adopting I-see.
- No price is published anywhere on the site, so budgeting for I-see is impossible without going through a salesperson
- The “open API” is claimed in the media kit but no documentation backs it up on the site: ask for its scope and its limits during commercial discussions
- The privacy policy dates from September 2022 and still cites the EU/Swiss - US Privacy Shield frameworks, invalidated in 2020 — a sign the text has not been refreshed
- That policy covers the website and the publisher's applications; the governance of the machine data held in the platform is not addressed in it
- No data processing agreement and no list of sub-processors are published, which leaves a gap for any buyer with a formal vendor assessment process
- The ATEX, IECEx, HazLoc certificates and declarations of conformity published on the site cover the Wi-care hardware, not the I-see software: do not read them as assurances about the platform
- The mobile application is described on a dedicated page but is not published on any public app store, so its availability should be checked before it is counted on
Setup & Integrations
Technical difficulty
Moderate effort on the customer side, most of it physical rather than technical. There is no self-service sign-up: entry is through a contact form or a demo request. Deployment involves installing sensors on the machines, generally done by the publisher's teams, which I-care sizes at more than 600 service engineers. Three support models are offered, from doing the work for the customer to training the customer to do it. CMMS integration is described as automatic once established. No public technical documentation or installation guide is accessible without an account.
Deployment
Integrations
Supported languages
Behind I-see
Fundraising
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What is I-see?
What data does the platform process?
What does the AI actually do, and is there any human review?
How much does I-see cost?
Is there an API?
Which software does I-see integrate with?
Is there a mobile app?
Where is the data hosted?
Which certifications apply to I-see?
In which languages is the application available?
Should you pick I-see?
I-see is a mature product rather than a standalone experiment, and the key to reading it is its position in a chain: the software sits between I-care's own Wi-care sensors upstream and the publisher's analysts downstream. The platform gathers vibration, ultrasound and oil analysis data, sorts it into healthy, potential issue and critical alarm states, produces insight reports with default recommendations, and pushes diagnostics into a CMMS so that findings become work orders. Human review is claimed rather than hidden: I-care states that its analysts read the generated reports, and the AI is presented as an accelerator of expert judgment, not a replacement for it. The publisher describes itself as founded in 2004 in Belgium, reports more than 1,000 employees and offices in 16 countries, and says it is preparing a stock market listing.
The main obstacle is evaluation. No price is published: the pricing tool sits behind a login, the shop works on quote requests, and neither a free plan nor a free trial is advertised. No API documentation is published either, although the media kit advertises an open API. The privacy policy dates from September 2022, covers the website and the publisher's applications rather than the industrial data held in the platform, and still cites the EU/Swiss - US Privacy Shield frameworks. No data processing agreement and no sub-processor list are published. A prospective buyer therefore cannot compare I-see on paper; the comparison can only happen in a demo.
For an industrial operator with a significant fleet of rotating machines, an existing CMMS and no in-house vibration analysts, I-see is a credible candidate — provided the commercial conversation covers pricing, contractual governance of the machine data, and the practical reality of the advertised open API.
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