ChatPol
ChatPol is a Spanish AI assistant for police officers and public administrations: it answers legal questions with verifiable references to Spanish law and drafts official police paperwork. It holds ENS High-category certification and processes data in the EU.
What is ChatPol?
ChatPol is a Spanish-language AI assistant built specifically for the fuerzas y cuerpos de seguridad, Spain's police forces, and for candidates preparing their entrance exams. Rather than a general chatbot, it is organised as a set of modules. ChatPol Lex handles legal questions: you describe a case in plain language, the assistant asks short follow-up questions when an element is missing (place, time, type of offence, repeat behaviour, presence of minors), then returns the applicable concept, its legal framing, verification points, references and related case law. It indexes state, regional and local legislation, municipal ordinances and whatever internal rules a force uploads. ChatPol DiligencIAdor handles paperwork: the force uploads its own official template, the system reads its structure, fields and variants, the officer narrates the facts by typing or dictating, and the AI fills the document, flags what is missing and exports it as DOCX or PDF. ChatPol Cloud is the document layer, filing material by area (legal, administration, operations, HR, security), setting permissions by role, unit or department, and keeping a full version history with author, date, reason and a draft, approved or published status, where only the published version feeds the AI's answers. A fourth module, ChatPol Academy, targets opositores sitting police competitive exams.
Security is central to the pitch. Direct identifiers are replaced with tokens such as [PERSONA_1], [DOC_1], [DIR_1] and [LOC_1] before the model is called, and restored afterwards. The company holds an Esquema Nacional de Seguridad certificate in the High category, number 2690-ENS/2026, issued by IVAC-Instituto de Certificación, S.L., covering 67 measures with all five dimensions rated Alto.
The positioning is explicitly against generic AI: the site devotes a detailed comparison with ChatGPT to the risk of a general model citing a repealed rule or inventing an article number. Its showcase figures claim more than 2,300 users, over 60,000 queries resolved, 15 administrations and 24/7 availability, while the case studies page names 13 town councils in the Valencian Community, across the provinces of València, Castellón and Alicante. It runs as a web application in any browser, with no installation and no server of your own. Use is framed as supervised throughout: the AI guides, the officer decides.
What it does
- Answer an operational legal question with verifiable references to Spanish state, regional and local law
- Draft diligencias, actas, comparecencias and atestados from typed text or voice dictation
- Anonymise personal identifiers automatically before any content reaches the AI model
- Upload a force's internal regulations, protocols and templates so that answers are built on them
- Export a finished document as DOCX or PDF, ready for signature or filing
- Look up case law and operational criteria 24/7 from a phone, tablet or desk computer
When to use ChatPol / When not to
A quick filter to help you decide if ChatPol is the right fit.
When to use ChatPol
- Local police officers (Policía Local) who have to settle a point of procedure while they are still on the intervention
- Officers and command staff who draft diligencias, actas and atestados (official police records and reports) from their own force's templates
- Forces that want their internal regulations, protocols and plantillas (document templates) to feed the assistant's answers
- Spanish public administrations bound by the Esquema Nacional de Seguridad
- Opositores (candidates sitting competitive public-service exams) preparing for Policía Local, Policía Nacional or Guardia Civil entry, through ChatPol Academy
When not to use ChatPol
- Anyone outside Spain: the Terms restrict paid subscriptions to consumers located in Spain, and the contract is formalised in Spanish
- Non-Spanish speakers and forces working under another country's law: the interface and the legal corpus exist only in Spanish, with no other language version on the site
- Teams that need programmatic access: there is no API, so nothing can be driven from an existing records or dispatch system
- Users who would need to submit identifying case data: the privacy policy forbids entering names, DNI numbers or licence plates into ChatPol Lex, and leaves the user liable if they do
- Anyone looking for an autonomous decision-maker or a full training course: the publisher repeats that the tool supports rather than replaces professional judgement, and presents Academy as a complement to an exam academy rather than a substitute for one
How to use ChatPol
A typical end-to-end flow, from setup to results.
- Create a free account on the ChatPol application (chat.chatpol.com): no credit card, three queries included
- Ask in plain language, by typing or by dictating; the conversational interface needs no prior training
- In ChatPol Lex, describe the case, answer the assistant's clarifying questions, then read the structured, sourced reply
- Save recurring consultations and build your own question templates for the situations you meet most often
- In ChatPol DiligencIAdor, upload your force's official template and choose the type of document to produce
- Narrate the facts by text or audio, review what the AI has filled in and what it flags as missing, then export to DOCX or PDF
- In ChatPol Cloud, upload your documentation, classify it, set the permissions and manage the versions
- Work from any modern browser, on mobile, tablet or desktop, around the clock, with nothing to install
- For an administration: initial meeting, configuration and loading of local regulations, training differentiated by profile, assisted go-live and follow-up, over two to four weeks
- Administer users from a self-service admin panel, with LDAP / Active Directory directory integration available
Pros & Cons
Pros
- The Esquema Nacional de Seguridad certification in the High category is evidenced rather than claimed: certificate 2690-ENS/2026, issued by IVAC-Instituto de Certificación, S.L., is published and can be read in full
- Answers are anchored in Spanish legislation in force, with verifiable references, precisely where a generic assistant risks inventing an article or citing a repealed rule
- Coverage extends beyond state law to local regulations and to each force's own internal rules, protocols and templates
- Direct identifiers are anonymised upstream and never reach the model; processing stays on EU infrastructure and customer data is not used for training
- Complete isolation per force, permissions by role, audit logs, and an account deletion procedure that is documented and takes effect immediately from within the application
- A public and low entry price for a sector-specific tool, 9.99 EUR per month, with three free queries and no card required to start
- Named, checkable public customers: 13 town councils listed with their province and headcount band; nothing to install and no server to provision, with go-live in two to four weeks
Cons
- Strictly Spanish scope: paid subscriptions are limited to consumers located in Spain, the contract is formalised in Spanish, and no other language version exists
- No API, so no programmatic integration; the only named application integration is Vinfopol, alongside LDAP / Active Directory
- The free offer is not a free plan: three queries that are not replenished and not renewed
- No voluntary refunds, and the user expressly waives the withdrawal period as soon as the plan is activated
- The prices in the Terms (9.90 / 19.90 / 29.90 EUR per month) differ from those displayed on the pricing page (9.99 / 19.99 / 29.99 EUR), and the homepage counter of 15 administrations is contradicted by a case studies page that names 13
- The Terms announce official mobile applications on the App Store and Google Play, yet no link to either store appears anywhere on the site and the FAQs describe browser access with no installation
- Thin corporate and contractual transparency: no about page and no information on the team or shareholders, no specific hosting country named beyond the European Union, and no DPA of its own published or offered, the only one cited being Google Cloud's
Pricing & Plans
There is no permanent free plan. New users receive three free queries on sign-up, without a credit card; the Terms state that these queries are not replenished, are not renewed and do not convert automatically into a paid plan. The lowest paid entry point is the Básico plan at 9.99 EUR per month, or 8.25 EUR per month when billed annually at 99 EUR per year. Profesional costs 19.99 EUR per month (16.58 EUR per month annually, 199 EUR per year) and Élite 29.99 EUR per month (24.92 EUR per month annually, 299 EUR per year). Annual billing is advertised as a 17% saving and described in the Terms as the equivalent of two free months. A separate public-sector tier, Para la administración, is priced on request ("A consultar"), with annual licences scaled to the size of the entity and compatible with public procurement procedures. Payment is handled by Stripe, invoices are issued through the Stripe customer portal rather than inside the platform, and subscriptions renew automatically unless cancelled before the billing date. One discrepancy should be noted before subscribing: the Terms quote 9.90 / 19.90 / 29.90 EUR per month, VAT included, whereas the pricing page displays 9.99 / 19.99 / 29.99 EUR.
- basic query volume
- ChatPol Lex and ChatPol Cloud up to 100 pages
- with DiligencIAdor and custom templates reserved for the higher tiers
- extended query volume
- ChatPol Lex
- ChatPol Cloud up to 500 pages
- DiligencIAdor and one custom template
- intensive query volume
- ChatPol Lex
- unlimited ChatPol Cloud pages
- DiligencIAdor and unlimited custom templates
- ChatPol Lex
- DiligencIAdor and ChatPol Cloud together
- unlimited users
- centralised administration panel and a private document base
Data, GDPR & hosting
A consolidated view of how ChatPol handles your data.
GDPR overview
Compliance is documented rather than merely asserted. The privacy policy, last updated on 21 September 2025, claims alignment with the GDPR (EU 2016/679) and the Spanish LOPDGDD (LO 3/2018), with the LSSI-CE (Ley 34/2002) covering the online service. Access, rectification, erasure, restriction, portability and objection are exercised at info@chatpol.com, with a stated maximum response time of 30 days, and personal data breaches are notified without undue delay. Safeguards listed include encryption in transit, access control, activity logs and segregated environments, alongside an Esquema Nacional de Seguridad certification in the High category under Real Decreto 311/2022. A dedicated account and data deletion page is published. One AI subprocessor is named, Google Cloud (Vertex AI), governed by its own DPA. No data protection officer is named; no Article 27 representative is designated, the publisher being established in Spain.
Who owns the data?
ChatPol Systems, S.L. is the controller for registration, contact, support and billing data. For content that officers type into ChatPol Lex, it acts as a processor only, handling that material technically. Where a competent authority uses the tool for crime prevention, investigation, detection or prosecution, the Spanish policing regime (LO 7/2021) applies and the using body, not ChatPol, is the responsible party. Users remain solely accountable for whatever they enter and for the use they make of generated output, while the platform itself stays the intellectual property of ChatPol Systems, S.L. or its licensors. Each force works in an isolated environment, with no crossing of data.
Reuse rights
The stated purposes are narrow: delivering the service, managing accounts, invoicing and providing support. The legal bases claimed are consent for forms and queries, performance of the contract, and the publisher's own legal obligations. Data collected covers identification and contact details, browsing data (IP address, user agent, device), whatever is typed into forms and editors, and billing information. Before anything reaches the language model, direct identifiers such as names, DNI and NIE numbers, passports, addresses and licence plates are swapped for irreversible tokens, then restored in the answer returned to the user. Processing runs on Google Cloud (Vertex AI) on servers located in the European Union, and ChatPol states that customer data is not used to train AI models. Users are contractually required to minimise what they enter; special categories of data and data relating to minors are excluded unless a specific legal authorisation applies.
Data retention & training
Hosting summary
ChatPol states that AI processing runs on Google Cloud infrastructure (Vertex AI), on servers located in the European Union, and that customer data does not leave European territory. The security FAQ refers to data centres located in the European Union, in line with the GDPR and the Esquema Nacional de Seguridad, and the public-sector FAQ adds that data is both processed and stored on EU servers, encrypted in transit and at rest, without third-party access. No individual country is ever named and no cloud region is identified: the European Union is the only level of geographic detail the site offers, which is enough to answer a residency requirement but not enough to answer a jurisdiction-specific one. Google Cloud (Vertex AI) is the single subprocessor disclosed, in a dedicated section of the privacy policy; no exhaustive subprocessor list is published. One distinction is worth keeping in mind: the public marketing site is delivered by an edge CDN, which says nothing about where customer data is hosted.
Where ChatPol works
Country-level availability.
Available in
Not available in
Things to keep in mind
Risks and trade-offs to weigh before adopting ChatPol.
- Over-reliance is the first human risk: an assistant that answers instantly and cites article numbers is easy to trust without opening the source. ChatPol itself repeats that it supports rather than replaces professional judgement and that the final decision belongs to the officer, but that discipline is exactly what erodes under time pressure on a shift
- Users are contractually forbidden from entering direct identifiers such as names, DNI numbers or licence plates into ChatPol Lex, and remain liable if they do. In a real intervention that rule competes with the temptation to paste the case as it stands
- The site contradicts itself on three published points: the Terms quote 9.90 / 19.90 / 29.90 EUR per month including VAT while the pricing page, the structured data and the page title show 9.99 / 19.99 / 29.99 EUR; the homepage advertises 15 administrations and the public-sector page more than 15 town councils while the case studies page names and counts 13; and the Terms describe official applications on the Apple App Store and Google Play, with the account-deletion page referring to an installed application, yet no link to either store exists on the site and the FAQs describe browser-only access
- Billing mechanics to check: three free queries that are not replenished, automatic renewal by default which must be cancelled through the Stripe portal before the billing date, no voluntary refunds, and an express waiver of the withdrawal period from activation
- The ENS certificate expires on 5 February 2028 and covers two named information systems rather than the company as a whole, so it should be reread rather than taken as a blanket guarantee
- No specific hosting country is named, only the European Union, and no data processing agreement of ChatPol's own is published or offered: the only DPA cited is Google Cloud's, which binds Google to ChatPol and not ChatPol to its customers, even though ChatPol declares itself a processor for the content handled in Lex
- Documentary loose ends: three different addresses coexist for the publisher, on the legal notice, on the ENS certificate and in the homepage structured data, and the privacy policy carries sections visibly inherited from a generic template (blog comments, editing-session cookie durations) that have nothing to do with this service
Setup & Integrations
Technical difficulty
Very low for an individual user. The only prerequisite is a modern web browser: no software to install, no server, no additional infrastructure, and a conversational interface that needs no prior training. Creating an account takes minutes and the three free queries are immediate. Rolling it out across an administration is a project, not a setup: an initial meeting, configuration and loading of local regulations, training differentiated by profile, an assisted go-live and follow-up, over two to four weeks depending on headcount. Users are then managed from a self-service admin panel, with LDAP / Active Directory integration available on request.
Deployment
Integrations
Supported languages
Behind ChatPol
Social
Resources
All the official URLs gathered for verification and reference.
Alternatives
Tools that compete with or complement ChatPol.
Frequently asked questions
How does ChatPol differ from a general assistant such as ChatGPT?
Is ChatPol free?
Which modules does ChatPol include?
Is it safe enough for police data?
Where is the data hosted?
What happens to my data if I cancel?
Does ChatPol replace the officer's judgement?
What do I need to run it, and how old must I be?
Can I use it from outside Spain?
Is there an API?
Should you pick ChatPol?
ChatPol is a deliberately narrow product: one country, one profession, one language. That focus is what makes it credible, and also what limits it. Two things a reader can verify carry the case for it. The first is an Esquema Nacional de Seguridad certificate in the High category, obtained in February 2026 and issued by an accredited body. The second is a list of 13 named town councils in the Valencian Community. Few sector AI tools put both on the table.
The structural strength is the anonymisation layer. Replacing names, identity numbers and licence plates with tokens before the model is called, then restoring them in the answer, meets the objection that stops most forces from touching a general-purpose assistant. Combined with EU-based processing, no training on customer data and isolated environments per force, that is an argument rather than a slogan.
What deserves attention before committing: there is no API, so nothing can be automated from an existing system; paid subscriptions are restricted to consumers located in Spain; the free offer is three queries rather than a free plan; and there are no voluntary refunds once a plan is activated. The site also contradicts itself in three places. The Terms quote 9.90 / 19.90 / 29.90 EUR per month where the pricing page shows 9.99 / 19.99 / 29.99 EUR. The homepage counts 15 administrations where the case studies page names 13. And the Terms announce official mobile applications that no link on the site points to. None of it is disqualifying, but all of it is worth clarifying before a purchase order. The domain dates from March 2024: this is a young company.
For a Spanish local police force or an ENS-bound municipality, ChatPol deserves a serious pilot. For anyone else, it simply does not apply.
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