Ochatbot
Ochatbot is an AI shopping assistant that sells and supports on ecommerce sites. It recommends products, tracks orders, recovers abandoned carts and captures leads, billing on monthly visitors rather than conversations, with a permanent free plan.
What is Ochatbot?
Ochatbot is an AI chatbot built by Ometrics LLC for ecommerce sites, where it works as a single agent for selling, customer support and lead generation. It launched in 2017, from a company trading since 2009, and embeds directly in a merchant's storefront rather than living as a separate application.
Its architecture is deliberately hybrid. Generative AI handles open conversation, while a scripted NLP layer built on defined intents takes over wherever answers have to be legally exact. On top of that sits what Ometrics calls a Restricted Knowledge Base: the bot learns only from your catalogue, site content, FAQs and uploaded documents, an approach the company presents as its defence against hallucination. Store data, it states, is never fed to public LLMs.
The commerce features are where the product concentrates its effort. Shoppers can check order status without logging in, add items to the basket from inside the chat, and receive recommendations complete with images, descriptions, prices and an Add to Cart button. A Product Finder walks visitors through a short decision tree towards the right item. Abandoned carts trigger a reminder on the next visit, and free-shipping thresholds surface as a nudge to build the basket. A separate LeadBot module, non-conversational and shipped with more than eighty industry templates, handles qualification and appointment setting.
Installation is a single script or a platform plugin, with a dedicated app on the Shopify App Store. SKUs import automatically and most stores are live within minutes, with catalogue syncing running manually, monthly, weekly or daily depending on the plan. A Snapshot dashboard then reports visitors, chat users, orders, revenue, conversion rate and, usefully, the questions the bot failed to answer.
Pricing is the genuinely unusual part. Ometrics bills on monthly unique visitors rather than on replies or conversations, so leads, sales and tickets stay unlimited. A permanent free plan covers small sites, and paid tiers run from 9 to 497 US dollars per month. A HIPAA-capable variant for healthcare front offices is available from the Basic tier with a signed BAA.
What it does
- Answer product and support questions around the clock in natural conversation
- Look up live order status inside the chat window, with no login required
- Recommend products with images, prices and an Add to Cart button
- Remind returning shoppers of the items left in an abandoned cart
- Capture and qualify leads, then set appointments
- Hand complex conversations over to a human agent in live chat
- Report on conversions, revenue and the questions the bot could not answer
When to use Ochatbot / When not to
A quick filter to help you decide if Ochatbot is the right fit.
When to use Ochatbot
- Shopify, WooCommerce, BigCommerce and Magento merchants who want one tool for both selling and support
- Support teams drowning in repetitive questions, above all "where is my order?"
- Small ecommerce teams with no developer, since installation is a single script and needs no code
- B2B marketers running lead capture and appointment setting through LeadBot's industry templates
- Stores with predictable traffic, since billing follows monthly visitors and leaves conversations unlimited
When not to use Ochatbot
- Buyers who require EU data residency, as storage and processing are declared in the United States only
- Organisations that need a published subprocessor list or an audited certification such as SOC 2 or ISO 27001
- Teams wanting a contractual guarantee their data will not train models, since no opt-out is documented
- Anyone after a mobile or desktop product, as Ochatbot only exists embedded in a website
- Very high traffic sites unwilling to pay overage fees charged per additional 1,000 visitors
How to use Ochatbot
A typical end-to-end flow, from setup to results.
- Open a free account, or book a demo first if you would rather have a guided walkthrough
- Install Ochatbot with a single script, your platform's plugin, or the app from the Shopify App Store
- Let the automatic import pull in your SKUs, catalogue and site content
- Open the AI Brain, connect your store and upload the documents the bot should know
- Build your FAQ entries and attach call-to-action buttons pointing to products or categories
- Define scripted intents for the answers that have to be word-for-word accurate
- Set up lead capture forms, choosing the headline, description, button text and colours
- Configure page targeting: which engagement question appears on which page, and on what trigger
- Customise the widget's colours, position, branding and multi-display placement
- Review the Snapshot dashboard and weekly report, feeding unanswered questions back into training
Pros & Cons
Pros
- Billing tracks monthly traffic rather than conversations, leaving leads, sales and tickets unlimited and costs predictable
- A permanent free plan, plus a free trial on every paid tier
- No-code installation with a dedicated Shopify app, and most stores live within minutes
- Hybrid generative and scripted AI, with a knowledge base restricted to your own content to curb hallucination
- Selling, support, lead generation and analytics all come from a single product
- A fully public five-tier pricing grid, still uncommon in this category
- Named, quantified customer case studies from a vendor trading since 2009
Cons
- The terms of service and the GDPR page were last revised on 10 January 2020, years before the shift to generative AI
- Legal, pricing and about pages live on a second domain, ometrics.com, whose footer Contact Us link returns a 404
- No subprocessor list is published and no audited certification such as SOC 2 or ISO 27001 is claimed
- Hosting and processing are declared in the United States, with no EU residency option
- The free plan threshold contradicts itself, quoted as 100 monthly visitors in the FAQ and 1,000 on the pricing page
- Overage fees apply per additional 1,000 visitors once a tier is exceeded
- Multi-language support is claimed but not a single language is ever named
Pricing & Plans
A permanent free plan is available, covering sites of up to 1,000 monthly visitors. The lowest paid entry point is the Starter plan at USD 9.00 per month. All plans are billed monthly and scale with monthly unique visitors; no annual billing option is offered.
- up to 1
- 000 monthly visitors
- 100 products and their SKUs
- 5 FAQ prompts
- 1 form
- manual syncing
- 6 months of data storage
- up to 2
- 000 monthly visitors
- 3
- 000 products
- 10 FAQ prompts
- 3 document prompts
- 1 year of data storage
- up to 10
- 000 monthly visitors
- 5
- 000 products
- unlimited FAQ and document prompts
- Product Finder
- monthly syncing
- free-shipping alert
- up to 50
- 000 monthly visitors
- 10
- 000 products
- automatic upsell and cross-sell
- custom URL syncing
- out-of-stock messaging
- weekly syncing
- up to 100
- 000 monthly visitors
- unlimited products and SKUs
- multiple domains
- multiple LLM models
- white labeling
- daily syncing
- with Ometrics handling build
- Agencies and Enterprise — custom pricing on request
Data, GDPR & hosting
A consolidated view of how Ochatbot handles your data.
GDPR overview
Ometrics states outright that it is GDPR and CCPA compliant on a dedicated page, and describes itself as a data processor with the customer acting as controller. A Data Processing Agreement is supplied on request by email, and individuals can ask what data is held about them, or have it deleted, through the same address. The framework has real gaps. No Article 27 EU representative and no data protection officer are named. Subprocessors are said to be GDPR compliant but are never listed, visitors being invited to ask instead. Transfers to the United States rest on user consent, with no mention of standard contractual clauses or an adequacy decision. Both the compliance claim and the terms carry a revision date of 10 January 2020, well before the product moved to generative AI.
Who owns the data?
Ometrics LLC's terms state plainly that Customer Data remains your property, and the company positions itself as a data processor with the customer acting as controller. That ownership sits alongside a broad licence, described as royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive and worldwide. Ometrics may use the data to deliver the service and, where it is not reasonably identifiable to an individual, to develop, maintain and improve the service, to market it, and to produce reports. Personally identifiable information is not rented or sold. One clause deserves attention: customer names and email addresses may transfer with the business in a sale, merger, bankruptcy or liquidation.
Reuse rights
The terms address the merchant rather than the shoppers who talk to the bot, and it is the merchant who warrants having obtained end-user consent before passing anything to Ometrics. As that merchant you keep ownership of Customer Data and may reuse it freely, but Ometrics reserves wide latitude of its own. Beyond running the service, it may work from de-identified data to build reports, improve functionality and market the product, without asking again. The privacy policy separately discloses a WebVisitorJourneys pixel used to obtain personal information for marketing purposes, alongside Google Analytics and DoubleClick retargeting. Product pages promise that store information is never fed to public LLMs such as ChatGPT, but no clause in the terms turns that promise into a contractual commitment.
Data retention & training
Hosting summary
Ometrics declares that information collected through the service may be stored and processed in the United States, or in any other country where the company, its subsidiaries, affiliates or service providers maintain facilities. No hosting region is named beyond that, and no EU data residency option is offered. European users are asked to consent to a transfer into a jurisdiction whose protections differ from their own, with no mention of standard contractual clauses or an adequacy decision. No hosting provider is identified, although the site itself is served behind Cloudflare. On security, the policy states that sensitive information such as card numbers is encrypted with SSL on registration and order forms, and that industry-standard physical, technical and managerial safeguards are in place, while expressly declining to warrant that those safeguards cannot be defeated. Subprocessors are said to be GDPR compliant but are not listed.
Things to keep in mind
Risks and trade-offs to weigh before adopting Ochatbot.
- The terms grant Ometrics a perpetual, irrevocable, worldwide and sublicensable licence over Customer Data, covering service improvement and marketing on de-identified data
- A change-of-control clause allows customer names and email addresses to transfer in a sale, merger, bankruptcy or liquidation
- The contractual framework is dated: the terms and the GDPR page were last revised in January 2020, before the product moved to generative AI
- No opt-out from model or service improvement is documented, so the promise that data never reaches public LLMs rests on a product page rather than on a clause
- A third-party WebVisitorJourneys pixel is used to obtain personal information for marketing, alongside Google Analytics and DoubleClick retargeting
- Non-personally identifiable information may be kept indefinitely, and no purge period after termination is published
- Handing routine answers to a bot can quietly erode a support team's feel for what customers actually struggle with, so the unanswered-questions report deserves reading rather than filing
Setup & Integrations
Technical difficulty
Low. Ometrics states plainly that no coding is required. Installation is a single script, a platform plugin, or the app from the Shopify App Store, after which SKUs and site content import automatically. Configuration runs through a menu-driven interface covering flows, forms and bot behaviour. Most stores are said to be live within minutes, with full training taking a few days. On the Pro plan Ometrics handles build, maintenance and training itself, and paid setup services with a dedicated AI engineer are available on quote.
Deployment
Integrations
Supported languages
Behind Ochatbot
Social
Resources
All the official URLs gathered for verification and reference.
Alternatives
Tools that compete with or complement Ochatbot.
Frequently asked questions
How much does Ochatbot cost?
Is billing based on the number of conversations?
Which ecommerce platforms does Ochatbot support?
How long does setup take?
Is my store data used to train public AI models?
Is Ochatbot GDPR compliant, and can I get a DPA?
Where is the data hosted?
Does Ochatbot work in more than one language?
Is there a mobile app?
What is the difference between LeadBot and Ochatbot?
Should you pick Ochatbot?
Ochatbot is a mature product rather than a recent launch. Ometrics LLC has traded since 2009 and shipped this chatbot in 2017, and the depth of what is documented shows it: an eighteen-block feature page, a long FAQ, named case studies with figures, an API page and a fully public five-tier price grid.
Its most distinctive choice is commercial rather than technical. Charging on monthly unique visitors instead of conversations leaves leads, sales and support tickets unlimited, which makes the bill predictable in a category where usage-based pricing routinely surprises buyers. The hybrid design — generative AI for open conversation, scripted intents where answers must be exact, and a knowledge base restricted to the merchant's own content — is a sensible answer to the hallucination problem that worries ecommerce teams.
The reservations sit almost entirely on the governance side. The terms of service and the GDPR page both carry a revision date of January 2020, six years before this review and well before the product moved to generative AI; only the privacy policy has been refreshed. Legal and pricing pages live on a second domain, ometrics.com, whose own Contact Us link is broken. No subprocessor list is published, no audited certification is claimed, no opt-out from model improvement is documented, and hosting is United States only. Small inconsistencies compound the impression: two different postal codes for the same PO box, and a free-plan threshold that differs between the FAQ and the pricing page.
For a small or mid-sized store wanting selling and support from one tool, with a free plan to test the fit, Ochatbot is a credible option and an unusually transparent one on price. A European buyer with data residency or procurement requirements should treat the legal documentation as the first thing to interrogate.
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