QuoParts
QuoParts is an Italian platform for the automotive aftermarket that connects repair shops, parts retailers and distributors. Its in-house AI engine, FIXY, drives quoting and ordering through WhatsApp, with vehicles identified from a photo of the number plate.
What is QuoParts?
QuoParts is a trade platform for the Italian automotive aftermarket, published by HSC, a software house based in Rome. Its stated ambition is to connect the three actors the sector runs on and that the vendor names explicitly: the officina (repair shop), the ricambista (parts retailer) and the distributore (distributor). HSC presents it as the first software in the automotive sector to use artificial intelligence, and describes it as the outcome of two years of research.
The AI itself has a name of its own, FIXY, described as HSC's native artificial intelligence. It is not a separate product but the engine QuoParts runs on, and the vendor credits it with compressing the decision chain that ordinarily eats a mechanic's morning: finding the article, selecting it, getting the price, placing the order, arranging delivery.
The most distinctive design choice is the interface. Rather than asking a trade that is often lightly computerised to adopt yet another application, QuoParts works through WhatsApp, sending and receiving with every actor in the chain. HSC describes the result as having an office in your pocket. Alongside this, a repair shop can profile a vehicle from nothing more than a photograph of its number plate, then ask the AI for what a quote requires.
Each of the three actors is offered something different. The repair shop is promised higher productivity and lower costs. The parts retailer gets real-time turnover monitoring, a list of quotes with their approval and sale status, archived chats with workshops, and incentive schemes for its own network, plus entry into a marketplace that raises its visibility. The distributor gets marketing that is more relevant and geolocated.
The application itself lives on its own domain, behind a username and password, and can be installed to a phone's home screen. It is the newest item in a catalogue that also holds several long-standing ERP and e-commerce products, and it does not yet appear on the vendor's own sector page. HSC itself dates from 1982 and claims more than 450 client companies.
What it does
- Identify a vehicle from a single photograph of its number plate
- Query the FIXY AI engine to assemble the information a quote needs
- Run part search, selection, pricing, ordering and delivery as one continuous flow
- Exchange quotes and orders with the rest of the supply chain inside WhatsApp
- Track turnover in real time and follow every quote through to the sale
- Archive the conversation history held with each repair shop
- Give distributors geolocated marketing and parts retailers marketplace visibility
When to use QuoParts / When not to
A quick filter to help you decide if QuoParts is the right fit.
When to use QuoParts
- Repair shops that build parts quotes daily and need a vehicle identified in seconds rather than minutes
- Parts retailers wanting to sell into their own network and watch turnover and quote status in real time
- Parts distributors looking for sharper, geolocated marketing and better visibility with local workshops
- Aftermarket businesses already running an HSC ERP, where QuoParts slots into an existing stack
- Italian aftermarket operators, since the product, the site and the support are Italian-only
When not to use QuoParts
- Anyone outside the automotive aftermarket: the site publishes no other use case
- Teams working in any language other than Italian, as no other locale exists on the site
- Buyers who need a published price before talking to a salesperson, since no rate card exists anywhere
- Engineering teams wanting to integrate by API: no public API and no technical documentation are offered
- Anyone expecting to self-serve, as there is no free plan, no free trial and no demo environment
How to use QuoParts
A typical end-to-end flow, from setup to results.
- Start from the QuoParts product page on the HSC site and use its 'request information' call to action
- Fill in the contact form; HSC states that a consultant will come back to arrange an introductory meeting
- Scope the deployment with HSC, which recommends its ADVISOR+ service to tailor the software to your needs
- Add the CLOUD service if you want HSC to design the hosting environment, and TEC-COM for European B2B ordering
- Receive your credentials: the application opens on a username and password screen, with no self-service sign-up
- Open the web application in a browser, or install it to your phone's home screen when prompted
- In the shop, photograph the number plate to profile the vehicle instead of typing its details
- Ask the FIXY engine for the parts information the quote needs, then search, select, price and order
- Carry the exchange with your retailer or distributor over WhatsApp, where both sides already work
- Follow turnover, quote status and archived conversations from the application as the sale progresses
Pros & Cons
Pros
- Works inside WhatsApp, so a trade with little appetite for new software has nothing new to learn
- Vehicle identification from a plate photograph removes the slowest, most error-prone step of quoting
- Covers all three links of the chain in one flow, where most tools serve only one of them
- Backed by a publisher trading since 1982 with a claimed 450-plus client companies
- Fits naturally alongside the vendor's ERP products, already installed across much of the sector
- Installs to a phone's home screen without going through an app store
- The application carries a current copyright year, indicating a product actively maintained
Cons
- No public pricing of any kind: no rate card, no bracket, no pricing page anywhere on the site
- No free plan, no free trial and no demo, so the product cannot be evaluated before contact
- Italian only: four other locales were tested and none exists
- No public API and no technical documentation, which rules out integration with a third-party system
- No terms of service, no data processing agreement and no published list of sub-processors
- The privacy policy explicitly covers the marketing site alone, not the platform
- The marketing site is visibly behind: a 2023 copyright, a last blog post from January 2024, and no mention of the product on its own sector page
Pricing & Plans
No price is published. HSC does not operate a pricing page, and none of the twenty-five URLs in the site's sitemap covers rates, plans or subscriptions. The only monetary figures found anywhere on the site refer to the price of the vehicle parts handled inside the software, never to the cost of the software itself. There is no mention of a free plan and no mention of a free trial. The sole route to a figure is the 'request information' call to action on the product page, which leads to the contact form: QuoParts is sold by quotation following a commercial conversation. The three companion services the vendor recommends alongside it are likewise offered without a public rate.
Data, GDPR & hosting
A consolidated view of how QuoParts handles your data.
GDPR overview
GDPR implementation is documented for the website, not for the product. The privacy policy is written under Article 13 of Regulation (EU) 2016/679 and is reasonably complete for what it covers: it names the controller, lists the legal bases under Article 6, states that Article 32 security measures are in place, and sets out the full range of data-subject rights under Articles 15 and following, including complaint to the Italian Garante. Rights are exercised by email. Three gaps matter. The policy states its scope is the website alone, so it does not cover the platform. The list of Article 28 processors is not published, only available on request. And no DPO is named. The document also carries visible template residue, which weakens any reliance placed on it.
Who owns the data?
The site does not answer this question for the product. HSC publishes no terms of service and no customer contract, so no clause states who owns the data handled inside QuoParts, nor what the vendor may do with it. The only legal document available is the privacy policy, and it says in its opening line that it describes the handling of the www.hsc.it website only. It names the data controller as the publishing company, at its registered office in Rome. Nothing in it extends to the platform, its users or the commercial data they exchange. Ownership of platform data should therefore be settled in writing with HSC before signing.
Reuse rights
No reuse rights are defined anywhere on the site, because no terms of service exist. The question of whether a customer may extract, reuse or redistribute the data held in QuoParts is simply not addressed. The published privacy policy covers only the marketing website. It lists three purposes, all of them about the site itself: handling contact-form enquiries, running the mailing list, and meeting legal obligations. The legal bases cited are consent, performance of a contract, legal obligation and legitimate interest, under Article 6 of the GDPR. Browsing data is described as used for anonymous statistics and deleted once processed. None of this speaks to what either party may do with the trade data that flows through the platform.
Data retention & training
Hosting summary
Nothing is published. Neither the hosting country nor the hosting region of the data handled by QuoParts is stated anywhere on the site, and the privacy policy contains no localisation clause and no mention of transfers outside the European Union. The publisher does sell CLOUD and PRIVATE CLOUD services to its own customers, but does not say where those environments sit either. One infrastructure fact is verifiable and should not be mistaken for an answer: the marketing website is served from an Italian address in Rome, on a national telecoms operator's business line. That describes where the brochure is hosted, not where platform data lives. Given that the vendor is an Italian company with no stated presence elsewhere, European hosting is the reasonable expectation, but it remains an expectation. Anyone with a hosting requirement should get it confirmed in writing.
Things to keep in mind
Risks and trade-offs to weigh before adopting QuoParts.
- Buying blind: with no published price, no trial and no demo, every element of the decision happens inside a sales conversation
- Contractual void: no terms of service and no data processing agreement means the ownership and reuse of your trade data are undefined at signature
- The privacy policy states it covers the marketing website only, so any GDPR assurance drawn from it does not extend to the platform
- That same policy carries visible template residue, including a third-party address given as the contact for the processor list, which further weakens reliance on it
- Relying on WhatsApp for commercial exchanges places quotes and orders on a consumer messaging service, with the retention and confidentiality questions that follow
- Trusting an AI-assembled quote without checking it: a plate photo and an automated part match still need a human eye before a customer is committed
- Vendor concentration: adopting QuoParts alongside the same publisher's ERP deepens dependence on a single supplier with no API to exit through
Setup & Integrations
Technical difficulty
Two very different levels, depending on which end you stand at. Getting started is not self-service: the application opens on a credentials screen, accounts are issued by the vendor, and HSC explicitly recommends three companion services to support implementation, so onboarding is a project run with the publisher rather than a sign-up. Daily use is the opposite. There is nothing to install beyond an optional home-screen shortcut, the working interface is WhatsApp, and no API means no development work falls to the customer.
Deployment
Integrations
Supported languages
Behind QuoParts
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What is QuoParts?
What is FIXY, and is it a separate product?
How do you actually use it day to day?
How is a vehicle identified?
What does it cost?
Is there a free trial or a free plan?
Is there an API?
What languages are supported?
Is there a mobile app in the stores?
Who publishes QuoParts?
Should you pick QuoParts?
QuoParts is a deliberately narrow product: one sector, one country, one chain of actors. Within those limits it makes an unusually sensible design choice. Rather than asking mechanics and counter staff to adopt another application, it runs through WhatsApp, which they already use all day, and replaces the slowest step of a quote, identifying the vehicle, with a photograph of the number plate. That is a genuine answer to a real friction in the aftermarket, not a feature list.
The publisher's position helps. HSC has been trading since 1982, claims more than 450 client companies, and already supplies much of this sector with ERP and e-commerce software, so QuoParts arrives where the surrounding systems are often already its own. In a trade where integration with the existing stack decides adoption, that matters more than novelty.
What the site does not offer is anything a buyer could use to decide alone. There is no price, no bracket, no free tier, no trial and no demo. There is no API and no technical documentation, so nobody can judge whether it will connect to what they already run. There are no terms of service and no data processing agreement, and the privacy policy states plainly that it covers the marketing website rather than the platform. Anyone evaluating QuoParts will get their answers in a meeting or not at all.
The product itself looks alive, and rather more alive than the site that sells it. Read it as a serious sector tool from an established vendor, offered on strictly traditional commercial terms, and take the contractual and data questions into that first conversation.
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