Doks.ai
Doks.ai builds a support chatbot trained on your own website, docs and knowledge base, then embeds it with a single script. It claims to resolve 40-70% of incoming tickets. Subscriptions start at 19 USD monthly; no free plan remains.
What is Doks.ai?
Doks.ai is a chatbot builder for companies that already own the answers but keep re-typing them. You point it at your material, it learns from it, and it replies to visitors in your place. Accepted sources are website URLs, an XML sitemap, knowledge base articles, helpdesk tickets, uploaded documents and pasted text; supported formats are Markdown, Markdoc, MDX, HTML and plain text, with AsciiDoc and reStructuredText announced for later. There is no cap on how many documents you train on. The quotas that matter are characters per project and monthly message credits, one credit being one GPT-3.5 Turbo message.
The engine is ChatGPT. The FAQ says GPT-3.5-turbo runs by default and that GPT-4 is coming soon, while the pricing grid already lists GPT-4 as included on the two lower tiers and marks it Coming Soon on the two upper ones. That contradiction sits unresolved on the live site and is worth knowing before you buy.
Deployment is deliberately plain: a script pasted into your page head renders either a floating support button or a custom search trigger for documentation. One project equals one chatbot, and the tiers sell two, five, ten or fifteen of them. Training takes one to two minutes on average, and a Retrain AI button refreshes the bot free of charge whenever your content moves.
Beyond answering, the widget collects. Lead generation forms, helpdesk tickets, sales enquiries, offline messages and demo bookings all live inside the chat window, with configurable field types, and a visitor can escalate to a human at any point. The bot detects the language of each question and replies in it, or you can pin a language in the Base Prompt. Appearance, tone and personality are all adjustable, and the Doks branding can be removed. A working demo answers questions about Doks.ai itself on the homepage.
What it does
- Train a chatbot on your website, XML sitemap, documentation, uploaded files or pasted text
- Answer visitor questions in natural language, in whatever language the question was asked
- Deflect repetitive support tickets before they reach a human agent
- Capture and qualify leads through customisable forms inside the chat window
- Hand over to a human agent, open a helpdesk ticket or let visitors book a demo
- Retrain the bot as often as you like, at no extra cost, whenever your content changes
- Match the widget to your brand and track what people are actually asking
When to use Doks.ai / When not to
A quick filter to help you decide if Doks.ai is the right fit.
When to use Doks.ai
- SaaS teams that already publish public documentation or a knowledge base and want it answered conversationally
- Small support teams drowning in repetitive questions, where deflecting even a third of tickets frees real hours
- Solo founders and small businesses: the entry tier costs 19 USD a month and setup is advertised at two minutes
- Documentation owners working in Markdown, Markdoc, MDX, HTML or plain text, including GitBook users
- Sites that want to capture and qualify leads inside the chat window, with human hand-off and demo booking built in
When not to use Doks.ai
- Anyone whose knowledge lives in video or audio: Doks.ai handles text only, and you must transcribe first
- Teams that need a permanent free tier, since only a 7-day trial survives and refunds are never granted
- Developers who expect to drive the product through an API, as no API documentation is published anywhere
- Buyers whose procurement requires a signed DPA, a named subprocessor list or an identified legal entity
- Regulated use cases the terms exclude outright, including medical guidance, tailored financial advice without human review and political campaigning
How to use Doks.ai
A typical end-to-end flow, from setup to results.
- Create an account at app.doks.ai/signup; no credit card is required for the trial
- Create a project, remembering that one project equals one chatbot
- Connect your sources: site URLs, an XML sitemap, documents or pasted text
- Launch training and wait, typically one to two minutes
- Shape the Base Prompt: bot name, personality, forced language, answering style
- Customise the look: colours, logo, avatar, welcome message, light or dark theme
- Add lead, ticket or demo-booking forms and choose their field types
- Open the Embed section, copy the script and paste it into your site's head tag
- Alternatively, install through the documented node package
- Hit Retrain AI from the Manage section whenever your content changes, at no extra cost
Pros & Cons
Pros
- Genuinely quick to deploy: one script in the head tag, two minutes advertised, one to two minutes of training
- No limit on documents trained or on end users chatting with the bot
- Retraining is unlimited and free, so keeping the bot current costs nothing
- Pricing is fully public across four tiers, with two months free on annual billing
- Removing the Powered by Doks branding is listed on every tier, including the cheapest
- Lead capture and human escalation are built in, which takes it past a plain FAQ bot
- Seven-day trial with no credit card, and legal documents that are complete, dated and easy to find
Cons
- No visible product movement since the changelog entry of 12 July 2023, with a footer copyright frozen at 2024
- The site contradicts itself on GPT-4 availability and on which tier includes white labelling
- The permanent free plan was withdrawn; the trial allows only 20 message credits over seven days
- Refunds are never granted, partial or full, and deleted data cannot be recovered after cancellation
- Text only: video and audio must be transcribed by you before training
- No public API, no API documentation, and product docs that stop at three pages
- No registered company, no postal address, no about or contact page, and a single email address for support, legal and privacy alike
Pricing & Plans
There is no permanent free plan; the company withdrew it and offers a seven-day free trial instead, covering one chatbot, 20 message credits, 400,000 characters and one lead form, with no credit card required. The cheapest paid entry point is the Starter plan at 19.00 USD per month billed monthly, falling to 15.00 USD per month on annual billing, which carries two months free. All prices are exclusive of taxes, and local tax may apply. Payments are handled by Paddle, and subscriptions can be cancelled at any time, though no refunds are issued.
- 2
- 000 message credits per month
- 2 million characters per project
- 2 projects
- unlimited sites and documents
- brand customisation
- 1 lead form
- GPT-4
- 5
- 000 message credits per month
- 5 million characters per project
- 5 projects
- unlimited lead forms
- otherwise identical to Starter. Flagged as Most Popular
- 10
- 000 message credits per month
- 10 million characters per project
- 10 projects
- unlimited lead forms
- GPT-4 marked Coming Soon
- 40
- 000 message credits per month
- 15 million characters per project
- 15 projects
- unlimited lead forms
- GPT-4 marked Coming Soon
- the FAQ places white labelling on the Enterprise plan
- while the pricing grid lists branding removal on all four tiers
Data, GDPR & hosting
A consolidated view of how Doks.ai handles your data.
GDPR overview
Doks.ai never claims GDPR compliance in so many words. Across the nine pages collected, the acronym appears exactly once, inside a transfer clause promising that supplementary measures keep the protection guaranteed by the GDPR from being undermined. What the privacy policy does publish is real enough: Standard Contractual Clauses said to be implemented and available on request, a designated Data Protection Officer reachable at support@doks.ai, and the full list of EEA and UK rights, including access, rectification, erasure, restriction, portability, objection, withdrawal of consent and the right to complain to a local supervisory authority. Responses are promised within fourteen working days. Missing, however, are a Data Processing Agreement, a named subprocessor list and any Article 27 EU representative. The policy has not been updated since 1 June 2023.
Who owns the data?
You keep ownership. The terms state that you retain all rights to the content you submit, and the affiliate agreement repeats that the customer owns and retains all rights to Customer Data. In exchange you grant Doks.ai a licence to use, modify, reproduce, publicly display and distribute that content on and through the service, and the company reserves a perpetual, worldwide, sub-licensable right over any feedback or suggestions you send. Doks.ai may monitor and edit user content without being obliged to. Practically, your material also passes through OpenAI, listed among the third parties in the privacy policy. After termination the company may delete everything, and it is not recoverable.
Reuse rights
Nothing in the published documents grants you a right to reuse Doks.ai's own material: the terms reserve the website, graphics and marketing content to the company and forbid using them for monetary or non-monetary gain without explicit permission. Company names, logos and marks may only be used to identify yourself as a customer. Your own content is a different matter, since you keep your rights over it and can export, edit or delete it from the dashboard. On its side, Doks.ai uses the personal data it collects for account management, billing, support, fraud prevention, legal compliance, marketing and targeted advertising, plus aggregated analytics. It shares data with categories of third parties including OpenAI, ad networks, hosting providers, analytics tools and payment processors, and states it has neither sold nor shared personal information for commercial purposes in the past twelve months.
Data retention & training
Hosting summary
The privacy policy states plainly that the company is based in the United States and that its servers are located in the United States. It then widens the scope: your information may be transferred to, stored and processed in the United Kingdom, the United States, Taiwan and other countries, both by Doks.ai and by the third parties it shares data with. For transfers out of the EEA or the United Kingdom, the company says it relies on Standard Contractual Clauses, available on request, plus technical, contractual and organisational supplementary measures where necessary. No hosting provider is ever named; the policy only lists a category called Website Hosting Service Providers. Payment data is stored by Paddle. Network checks show the site served behind Cloudflare, which the company does not itself disclose. There is no data residency option and no European hosting region on offer, so a buyer who needs data to stay in the EU will not find that commitment here.
Things to keep in mind
Risks and trade-offs to weigh before adopting Doks.ai.
- The product shows no visible activity since July 2023: no changelog entry, a footer copyright stuck at 2024 and legal documents unchanged since June 2023. Confirm the service is still maintained before you build on it
- You cannot tell who you are contracting with. No registered company, no postal address, no about or contact page, and a single obfuscated email address serving support, legal and privacy questions
- The site contradicts itself on GPT-4 availability and on which plan carries white labelling, so verify what you actually get before paying
- Your content is passed to a third party, OpenAI, named in the privacy policy. Do not train the bot on material you are not free to send outside your organisation
- GDPR compliance is never claimed outright, and there is no DPA, no named subprocessor list and no Article 27 representative. European buyers should assess this before processing personal data
- Cancellation is final in both directions: no refunds are ever issued, and the terms allow the company to delete all your data unrecoverably once the account ends
- A chatbot that answers confidently is not a chatbot that answers correctly. The vendor's own changelog admits past hallucinations, so keep a human escalation path visible and review what the bot tells your customers
Setup & Integrations
Technical difficulty
Low, with one prerequisite. No code needs to be written: you copy a script from the dashboard and paste it into your site's head tag, which does mean access to your code or CMS. Setup is advertised at two minutes and training averages one to two minutes. You also need content the bot can actually read, whether a public site, an XML sitemap, docs or text files. A node package install is documented as an alternative. Prompt tuning and widget styling happen in the dashboard, with no API to integrate and no server configuration.
Deployment
Integrations
Behind Doks.ai
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What can Doks.ai learn from?
Which model does it run on?
Is there a free plan?
What does it cost?
How hard is it to install?
Can it handle other languages?
Does it work with video or audio content?
Who owns the data, and how long is it kept?
Is Doks.ai GDPR compliant?
Where is the data hosted?
Should you pick Doks.ai?
Doks.ai does one thing and describes it plainly: it turns documentation you already own into a chatbot that answers your visitors, and it puts that chatbot on your site with a single script. The pricing is fully public, the legal documents are complete and dated, the docs explain the formats and the install, and a live demo on the homepage answers questions about the product itself. For a small SaaS team or a solo founder facing the same five questions every week, the entry tier at 19 USD a month and a seven-day trial without a credit card make the evaluation cheap and quick.
What should give a buyer pause is not the product but the silence around it. The changelog stops on 12 July 2023, the footer copyright is frozen at 2024, and the legal documents have not moved since June 2023. The site contradicts itself on whether GPT-4 is available and on which plan includes white labelling. There is no registered company name, no postal address, no about or contact page, and a single email address covers support, legal and privacy questions alike. The privacy policy says the company is based in the United States while the terms point to Madhya Pradesh and the affiliate agreement to courts in Indore, India.
None of that makes the tool bad, and the trial costs nothing but an hour. It does mean you should treat Doks.ai as a small, possibly lightly maintained product rather than an enterprise commitment: test it against your own content, confirm the model actually served, and avoid it if your procurement needs a signed DPA, a named legal entity or a guaranteed roadmap.
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