Vdiga
Vdiga is a Bulgarian-language AI receptionist for inbound business calls. It answers when your team cannot, books appointments in your calendar, takes orders, and sends a short summary of who called and what was agreed.
What is Vdiga?
Vdiga is an AI receptionist that answers inbound telephone calls in Bulgarian. The name is a pun on the Bulgarian verb vdiga ("to pick up"), and the product's own line is that Vdiga picks up when you cannot. It is built by Blast Off EOOD, a small company in Sofia, and is aimed at businesses operating in Bulgaria.
The problem it addresses is stated plainly: a customer who calls about an appointment, a reservation, an order or a quote and gets no answer usually rings the next business instead. The publisher backs this with its own study of 150 beauty salons in Sofia, 60 of which did not answer before the twelfth second.
A call runs in four steps. Vdiga answers in the business's name and states up front that it is an AI assistant; it establishes why the person is calling; it checks the schedule and books, changes or cancels an appointment, takes an order, or records a message; and it then sends the business a summary naming the caller, the reason for the call, what was agreed and whether anything still needs doing. Keeping the audio is treated as a separate decision rather than a default.
There is no generic script. The assistant is configured on the firm's own services, prices, opening hours and rules, and the site publishes six sector variants — dental practices, medical centres, beauty salons, taxi companies, car repair shops and hotels — each with its own question path. A dental call runs patient, service, practitioner, slot; a taxi call runs address, vehicle, system, job.
Vdiga can also act inside systems the business already runs. The site names twenty-three of them across calendars, CRM and ERP, online shops and databases, and documents a direct integration with Superdoc, a scheduling system used by Bulgarian clinics. What the assistant may do in each case depends on the access that system permits.
There is no self-service signup: every customer goes through a scoping call, an individual quote and a supervised setup before anything goes live.
What it does
- Answer inbound calls in natural Bulgarian and identify itself as an AI assistant
- Check free slots and book, reschedule or cancel appointments under the business's rules
- Take orders and reservations, and check product availability in a connected online shop
- Send a post-call summary naming the caller, the request and any action still required
- Create a customer record, enquiry or task in a connected CRM or ERP
- Hand the call to a human on cases the business has defined as human-only
- Cover inbound calls around the clock, including outside office hours
When to use Vdiga / When not to
A quick filter to help you decide if Vdiga is the right fit.
When to use Vdiga
- Bulgarian small and mid-sized businesses whose phone rings while the team is busy with another customer
- Dental practices and medical centres that book by phone and need calls triaged to the right specialty and practitioner
- Beauty salons, car repair shops and other appointment-led trades that lose bookings to unanswered calls
- Hotels and taxi companies handling availability checks, reservations and dispatch over the phone
- Clinics already running Superdoc, for which a direct scheduling integration is documented
When not to use Vdiga
- Businesses outside Bulgaria or serving non-Bulgarian-speaking callers: Bulgarian is the only language published
- Teams that need outbound calling, cold outreach or campaign dialling, since only inbound calls are covered
- Buyers who want to sign up online and pay by card: every customer goes through a sales call and an individual quote
- Developers looking for a public API or self-service platform, as no API documentation is published
- Any use requiring clinical judgement, which the publisher explicitly keeps out of the assistant's remit
How to use Vdiga
A typical end-to-end flow, from setup to results.
- Listen to the sample call published on the demo page to judge how the assistant speaks Bulgarian
- Leave a phone number through the enquiry form, or call 0899 917 920 on weekdays between 09:00 and 18:00
- Talk through when calls are missed, what customers ring about and how many lines are needed
- Receive the publisher's assessment of which calls Vdiga can take and how many minutes per month that requires
- Review the individual proposal covering scope, configuration and price
- Hand over the business inputs: services, prices, opening hours, addresses and frequently asked questions
- Decide what the assistant may handle on its own and when it must transfer to a person
- Let the publisher check what access your calendar, CRM or shop permits before connecting it
- Run the trial calls covering routine, awkward and unexpected scenarios
- Approve the configuration before go-live, then review real conversations and refine
Pros & Cons
Pros
- Native Bulgarian is the core of the product rather than an afterthought
- Six documented sector playbooks, each with its own question path, instead of one generic script
- Direct integration with Superdoc, a scheduling system already common in Bulgarian clinics
- Full legal transparency: company number, VAT number, registered seat, manager and a link to the commercial register
- Named subprocessors and retention periods stated in months, not generalities
- The assistant announces that it is an AI at the start of each call
- No account is created and no subscription starts until the customer confirms; two months free on annual billing
Cons
- Bulgarian only, and effectively limited to the Bulgarian market
- No free plan and no free trial; the top tier is priced only on request
- No self-service purchase: a sales conversation and an individual quote are mandatory
- No public API, no documentation and no mobile app
- No security page or trust centre, and no ISO 27001 or SOC 2 in the publisher's name
- Where customer data is hosted is never stated, and model training on call data is never discussed
- Young two-founder company with no published customer references or reviews
Pricing & Plans
There is no free plan and no free trial. The entry point is the Start plan at EUR 97 per month, excluding VAT, which covers 120 minutes of inbound calls and up to three lines. The Business plan is EUR 297 per month, excluding VAT, for 500 minutes. Above 500 minutes the price is quoted individually. All published prices exclude VAT and carry no minimum term; annual payment includes two months free. The publisher states that the final figure may vary with call volume, integrations, telephone infrastructure, the model chosen and support, and that the VAT-inclusive total is shown before the first invoice.
- Start (Старт) — EUR 97 per month excl. VAT — 120 inbound minutes per month
- up to 3 phone lines
- Business (Бизнес) — EUR 297 per month excl. VAT — 500 inbound minutes per month
- up to 3 phone lines
- 27% lower cost per minute than Start
- 500+ minutes (500+ минути) — individual quote — minutes matched to actual volume
- 3 or more lines
- one configuration across several locations
Data, GDPR & hosting
A consolidated view of how Vdiga handles your data.
GDPR overview
Implementation is concrete rather than decorative. The publisher is established in Bulgaria, so no Article 27 representative is required. The privacy policy, dated 4 August 2026, names a legal basis for each purpose under Article 6, grants access, rectification, erasure, restriction, portability and objection, promises a reply within one month, and names the Bulgarian Commission for Personal Data Protection as supervisory authority. Subprocessors are listed individually: Supabase, OpenAI, Jump.BG and Microsoft. Transfers outside the EEA are acknowledged and tied to adequacy decisions or standard contractual clauses. A separate guide covers minimisation, Article 9 health data, Article 35 impact assessments and Article 28 processing. Notably, the site never claims compliance outright — it argues an AI receptionist can be compliant but is not automatically so.
Who owns the data?
For the website and the sales process, Blast Off EOOD (company number 206698934) is the data controller and is the single point of contact at legal@vdiga.bg. For the calls Vdiga handles on a client's behalf, the split is different and is set in that client's own contract and data processing agreement. The publisher's GDPR guide is explicit that the business receiving the calls — the clinic, the salon — is normally the controller of the call data, and that the vendor may act as processor only where it works on documented instructions. It states that this role is not assumed by default and must be written into the contract. The company says it does not sell personal data or pass it to advertising networks.
Reuse rights
Enquiry form data — name, business name, phone, email, the need selected and anything typed into the free-text box, plus the originating page, referrer and user agent — is used to answer the enquiry, hold the requested call and prepare a proposal, under Article 6(1)(b). Security and technical logs rest on legitimate interest, Article 6(1)(f). Microsoft Clarity analytics run only on consent, Article 6(1)(a), and are not loaded beforehand. The website assistant processes the text of questions and a short conversation history on legitimate interest. The company says it does not use form data for direct marketing and would seek separate consent before any newsletter. No solely automated decision producing legal effects is made. Visitors are asked not to put personal or sensitive data into the chat or the free-text field. Whether call content is ever used to train models is not addressed anywhere on the site.
Data retention & training
Hosting summary
No hosting country is stated for customer call data, and this is the clearest gap in an otherwise detailed privacy policy. The company says only that it strives to use infrastructure in the European Economic Area, and it acknowledges that some providers or their own subcontractors may process limited data from outside the EEA, for example during technical support. Where that happens, it invokes an adequacy decision, standard contractual clauses or another valid mechanism, with additional safeguards according to risk. Two providers are located in the disclosed list: Jump.BG is named as the host of the website itself, not of the calling platform, and Supabase is named as the infrastructure storing enquiry form submissions, with no region specified. Microsoft Clarity analytics may involve processing outside the EEA under transfer safeguards. The website's own DNS resolves to a Bulgarian address, 185.199.38.40, operated by Delta HighTech Ltd. in Sofia — which describes the marketing site, not where call data lives. Buyers with data residency requirements should get the answer in writing.
Where Vdiga works
Country-level availability.
Available in
Things to keep in mind
Risks and trade-offs to weigh before adopting Vdiga.
- Published prices exclude VAT and can move with call volume, integrations and telephone infrastructure, so the quoted figure is not necessarily the invoice
- No security certification exists in the publisher's name; the AWS certificate shown on the site is a personal credential of a co-founder, not an assurance about the product
- Where customer call data is hosted is never stated, and processing outside the EEA is acknowledged as possible
- Whether call data is used to train AI models is never addressed, so there is neither a commitment nor an opt-out to rely on
- The twenty-three listed systems are described as those most often asked about, with capability depending on the access each permits; only Superdoc has a documented direct integration
- GDPR responsibility for the calls stays with your business as controller, and the website terms are not the service contract: scope, service levels and data handling live in a separate agreement
- Handing a customer's first contact to an automated voice carries a real relationship cost if the escalation rules are set too tightly, so agree in advance which calls must reach a person
Setup & Integrations
Technical difficulty
Low for the customer, because the publisher does the work. You supply services, prices, opening hours, addresses and common questions, then decide what the assistant may handle alone and when it must transfer to a person. The publisher builds the conversation logic, checks what access your calendar, CRM or shop permits, runs trial calls across routine, difficult and unexpected scenarios, and waits for your approval before go-live. A secure exchange route is required — an API, a webhook, CalDAV or a structured file — so a system with no integration path is the main obstacle. No technical skill is expected.
Integrations
Supported languages
Behind Vdiga
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What exactly is Vdiga?
Does it really speak Bulgarian, and does it speak anything else?
How much does it cost?
Is there a free plan or a free trial?
Will callers know they are talking to a machine?
Are calls recorded?
Which systems can it connect to?
Who is responsible under the GDPR?
Who is behind the product?
Is there an API?
Should you pick Vdiga?
Vdiga is a deliberately narrow product, and that is its strength. It does one thing — answer inbound calls in Bulgarian — for one market, going further into it than a generic voice agent would. The six sector playbooks are substantive, and the documented Superdoc integration is exactly the local detail that decides whether an appointment lands in a clinic's diary.
The legal and privacy posture is unusually solid for a company this size. The operator is fully identified, down to its company number and a link to the Bulgarian commercial register; subprocessors are named one by one; retention periods are given in months rather than platitudes. The GDPR guide stands out for refusing to oversell — it states that an AI receptionist is not automatically compliant and that the business, not the software, remains the controller.
The gaps are just as clear. Nothing is published about where customer call data is hosted: the policy says only that the company strives to use infrastructure in the European Economic Area, and acknowledges processing outside it. Whether call data is used to train any model is never addressed at all. There is no security certification in the publisher's name — the single certificate on the site is a personal AWS credential held by a co-founder, not an assurance about the product. And there is no API, no mobile app, no free plan and no trial; the only route in is a sales conversation.
Vdiga suits a Bulgarian small or mid-sized business that is measurably losing calls and wants the vendor to own the setup. It is not a fit outside Bulgaria, nor for buyers who need to purchase without a sales call, nor for procurement that requires documented hosting and security guarantees. Ask for those in writing first.
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