VoxAI
VoxAI is an AI voice receptionist for service businesses. It answers missed and after-hours calls, qualifies the request, books the appointment and texts the details to the owner, using voice models Softlogic builds and runs in-house.
What is VoxAI?
VoxAI is an AI voice receptionist sold to service businesses by Softlogic Unipessoal Lda, a Portuguese company based in Matosinhos and incorporated in 2018. It goes after one familiar problem: the phone ringing out while the team is with a customer, or long after closing time. The site quotes figures to press the point — 76% of after-hours calls go to voicemail, 85% of callers who reach voicemail hang up without leaving a message, and the first business to pick up usually wins the customer. On the dedicated clinics page, a new patient is valued at more than EUR 1,200 and roughly one patient call in three goes unanswered in a busy practice. None of those numbers carries a source.
The product runs on the phone number a business already has. Activation is a conditional call-forwarding rule set at the telecoms operator: no hardware, no new number, no app to install. Three steps are advertised — forward the calls nobody picks up, let VoxAI answer, qualify and book, then get the details on your phone. On the call itself, VoxAI greets the caller, asks the questions written into the business profile during onboarding, separates an urgent request from a routine one, books into the available slots and pushes the name, number, address and reason for calling to the operator by SMS. Every call is recorded, transcribed in full and summarised, and stays in the dashboard for 90 days. If the caller asks for a person, VoxAI flags the call as high priority and alerts the operator, and a transfer number can be configured for emergencies.
What Softlogic presents as its difference is that it does not resell somebody else's model: the voice models are built, trained and run in-house, which it frames as lower latency, no imposed rate limits, control over the whole stack and data that stays in the EU. Restaurants, hotels, clinics, retail and e-commerce, logistics, SaaS, customer support and financial services are the sectors named. The site and the interface exist in English and Portuguese. The product is young: the footer reads v 0.9.0 under a 2026 copyright, and the terms, privacy and contact pages are published but empty.
What it does
- Answer missed and after-hours calls around the clock
- Qualify the caller's request and tell an emergency from a routine enquiry
- Book the appointment straight into the available slots
- Capture the caller's name, number, address and reason for calling
- Send every lead to the operator by SMS within seconds of the call
- Record, transcribe in full and summarise each conversation
- Escalate to a human when the caller asks, through a configurable transfer number
When to use VoxAI / When not to
A quick filter to help you decide if VoxAI is the right fit.
When to use VoxAI
- Small clinics, dental and physiotherapy practices whose front desk is usually with a patient when the phone rings
- Restaurants, hotels and shops that lose bookings to calls placed after closing time or during a rush
- One- and two-person service businesses with nobody free to pick up: VoxAI sets no minimum team size and says these are exactly its target
- Trades, logistics and dispatch operations where the first company to answer wins the job
- Multi-site operators and franchises that need several numbers routed under one setup, through the Enterprise tier
When not to use VoxAI
- Teams that need to build on a public API: VoxAI publishes no developer documentation and offers no programmatic access
- Buyers who require signed legal documents before purchase, since the terms, privacy and contact pages are published but empty in both English and Portuguese
- Anyone expecting a mobile app or a self-serve sign-up: there is no iOS or Android application, and the only way in is a sales demo form
- Businesses that need off-the-shelf integrations, because CRM, dispatch and calendar connections are custom-built and reserved for the Enterprise tier
- Users looking for a permanent free tier, or handling volumes well beyond the 1,000 minutes included per month without going through a quote
How to use VoxAI
A typical end-to-end flow, from setup to results.
- Book a demo through the form on the site, giving your name, company, phone number, email and how many calls you miss in a week; Softlogic says it replies within a few hours and asks for no payment at that stage
- Hear the voice first if you want: enter a Portuguese mobile number on the page and VoxAI calls you back within seconds
- Join the setup call, which the publisher's team runs with you in 15 minutes or less
- Switch on conditional call forwarding with your telecoms operator, guided step by step; the FAQ puts this single step at under five minutes
- Build the business profile with the team: services offered, availability, prices and the questions customers ask most often
- Agree what counts as urgent and, if needed, set a transfer number so emergencies reach a person
- Run the live test call that closes the setup session
- Let VoxAI take the calls: it greets the caller, qualifies the request, captures the details and books against your availability
- Read the SMS that follows each call — name, request, agreed time — and confirm or adjust remotely
- Track the dashboard day to day for calls answered, booked and missed, with recordings, transcripts and summaries kept for 90 days
Pros & Cons
Pros
- Flat monthly price with no per-call or per-minute billing, unlike the traditional answering services the FAQ compares itself to
- Short setup on the existing number, run by the publisher's team in 15 minutes or less, with no hardware to buy
- Low commitment: first week free, 30 days' notice to cancel, no annual contract and no payment taken to book a demo
- Voice models built, trained and operated in-house, so the product does not depend on a third-party model provider
- Calls and customer data stated to remain inside the publisher's own infrastructure in the European Union
- Identifiable European publisher, with a registered office, tax number and phone number in the open
- Every call recorded, transcribed and summarised, with human escalation available when the caller asks for a person
Cons
- No legal documentation at all: the privacy, terms and contact pages are published but read Content in preparation in both languages
- No VoxAI email address, phone number or help centre — the sales demo form is the only channel, and the contact details available belong to Softlogic, not to the product
- No self-serve sign-up: buying goes through a sales appointment, and the instant voice demo only calls Portuguese mobile numbers
- No published data processing agreement, no subprocessor list and no security certification such as SOC 2, ISO 27001 or HIPAA, while the infrastructure visibly runs on AWS
- No documented way to keep your calls out of training, even though the FAQ states the product is trained on real customer calls
- No public API, no mobile app and no named integration: CRM, dispatch and calendar connections are custom-built and Enterprise-only
- Very young product — the footer shows v 0.9.0 with a 2026 copyright and the site has no web archive history — and its testimonials carry only a first name and an initial, so none can be verified
Pricing & Plans
There is no permanent free plan, but the first week is offered free on every tier and no payment is requested when booking a demo. The cheapest paid entry point is Safety Net at EUR 149 per month, including 1,000 minutes. Full Reception is EUR 249 per month for the same minute allowance, and Enterprise is quoted on request, with volume minutes and tailored SLAs. Billing is flat: there is no per-call or per-minute charge, and additional locations are billed at a flat rate each rather than on usage. Subscriptions can be ended with 30 days' notice, without penalty or annual contract. Prices are displayed in euros only.
- answers missed and after-hours calls
- captures the caller's name
- number
- address and reason for calling
- sends each lead by SMS instantly
- separates urgent from routine
- works with the existing phone number
- flat rate with no per-call fee
- everything in Safety Net
- plus answering of every call around the clock
- appointment booking directly into the schedule
- qualification and urgent-versus-routine routing
- custom call flows built around your services and prices
- and priority support
- everything in Full Reception
- plus multi-site and multi-number routing
- custom CRM
- dispatch and calendar integrations
- a dedicated account manager and onboarding
- custom voice
- scripts and call flows
- and volume-based pricing
Data, GDPR & hosting
A consolidated view of how VoxAI handles your data.
GDPR overview
GDPR compliance is claimed in plain words. The homepage states that calls and customer data stay inside Softlogic's own infrastructure in the EU, are never handed off to third-party model providers, and that the product is built for GDPR from day one. Softlogic is established in Portugal, inside the EU, so no Article 27 representative is required and none is named. Beyond that claim, nothing is documented. There is no privacy policy and no terms of service: both pages are published but empty. No data protection officer, no GDPR contact address, no data processing agreement, no subprocessor list and no certification such as SOC 2, ISO 27001 or HIPAA appears anywhere for VoxAI. The DPA ready wording found on the publisher's own site covers Softlogic's agentic systems, not this product. The claim is recorded, not evidenced.
Who owns the data?
Nothing published by VoxAI establishes who owns the data. There is no terms of service and no privacy policy: both pages exist at their own URLs and return normally, but display Content in preparation in English and in Portuguese alike. The only public statement about data comes from the homepage and the FAQ, where Softlogic says that calls and customer data are never handed off to third-party model providers and stay inside its own infrastructure in the EU. That is a commitment about who does not receive the data, not a definition of ownership, licence or permitted use. Until contractual documents are published, ownership, sharing rights and remedies have to be settled directly with Softlogic.
Reuse rights
No published terms grant or limit what a customer may do with what VoxAI produces, so reuse rights are undefined rather than granted. In practice the business receives, for every call, a recording, a full transcript and a plain-language summary kept in the dashboard for 90 days, plus an SMS carrying the caller's name, number and request; those outputs are delivered to the operator and used in its own workflows. A business profile built during setup — services, availability, frequent questions — feeds the assistant. In the other direction, the FAQ states that VoxAI is trained on real customer calls without saying whether a given customer's own calls feed that training, and no opt-out is documented. No subprocessor list is published either, although the infrastructure visibly runs on AWS.
Data retention & training
Hosting summary
Softlogic states that calls and customer data stay inside its own infrastructure in the European Union and are never handed off to third-party model providers, and that the voice models are built, trained and run in-house in Portugal. No hosting country is named: Portugal describes where the models are built and trained, not where customer data sits, so the EU is as precise as the public claim gets. Technical lookups add a caveat rather than a confirmation — the domain resolves through Amazon name servers to an Amazon IP address observed from a CloudFront edge node in Paris, which indicates AWS infrastructure but says nothing about the origin region, and the site never mentions AWS. Nothing else is documented: no subprocessor list, no data processing agreement, no hosting certification, and no privacy policy in which any of this would be committed. Buyers with a data residency requirement should ask Softlogic to confirm the region and the subprocessors in writing.
Things to keep in mind
Risks and trade-offs to weigh before adopting VoxAI.
- GDPR compliance is asserted but rests on no published document: without a privacy policy, terms or a data processing agreement, there is nothing to hold the publisher to and no stated procedure if something goes wrong
- The FAQ says the product is trained on real customer calls without clarifying whether your own calls are used, and no opt-out is documented — a real concern when callers discuss personal matters on the phone
- Hosting is described only as in the EU, with no country named, no subprocessor list and no contractual commitment, while DNS and IP records point to AWS infrastructure the site never mentions
- In a clinic, taking patient bookings means handling health data, here with no data processing agreement, no certification and no written retention policy — check this against your professional obligations first
- Recordings are kept for 90 days only, and no deletion, export or post-cancellation procedure is documented, which may not fit sectors with longer record-keeping duties
- No support channel is published — no email, no VoxAI phone number, no help centre — so an incident has no documented escalation path, and the contact details that do exist belong to Softlogic rather than to the product
- Handing the phone entirely to a machine has human costs: callers may not realise they are speaking to an AI, since the voice is promoted as rarely identified as one; staff lose the informal signals a live conversation gives them; and the missed-call statistics and anonymised testimonials used to justify the switch carry no verifiable source, so decide on your own numbers
Setup & Integrations
Technical difficulty
Low. The setup is done for you: Softlogic's team runs a call of 15 minutes or less, builds the business profile — services, availability, frequent questions — and ends with a live test call. The only action on your side is switching on conditional call forwarding with your telecoms operator, a step the FAQ puts at under five minutes and the team guides you through. There is no hardware to buy, no number to change, no API to integrate and no development skill needed. The trade-off is that you cannot set it up alone: there is no self-serve sign-up.
Deployment
Supported languages
Behind VoxAI
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
Does VoxAI work with my current phone number?
How much does it cost, and is there a free plan?
Can I try it before committing?
How long does setup take?
Where are the data processed?
Does VoxAI publish a privacy policy or terms of service?
Can I listen back to calls?
What happens if a caller insists on speaking to a person?
Is there an API or a mobile app?
Can I cancel whenever I want?
Should you pick VoxAI?
VoxAI does one thing and frames it clearly: catching the calls a small service business cannot answer, and turning them into booked appointments instead of voicemail. The delivery is unusually low-friction — it runs on the number you already have, setup is a 15-minute call handled by the publisher, and pricing is flat at EUR 149 or EUR 249 a month with 1,000 minutes included, a free first week and 30 days' notice to leave. For a clinic, a restaurant or a two-person trade business, that is a proportionate answer to a real cost.
The reservations concern the paperwork rather than the promise. Softlogic claims GDPR compliance and EU-only infrastructure, running voice models it says it builds and trains itself — a genuine differentiator among voice agents — but nothing holds it to that: no privacy policy, no terms of service, no data processing agreement, no subprocessor list and no GDPR contact, since all three legal pages are published empty. The FAQ's statement that VoxAI is trained on real customer calls is left unresolved, with no documented opt-out. Practically, there is no API, no mobile app, no named integration and no way to start without a sales call.
The footer's v 0.9.0 and the complete absence of web archive history place this early in the product's life, which explains the missing documents without excusing them. The reasonable position is to treat VoxAI as a credible, sensibly priced option for recovering lost calls, to test it during the free week, and to get the retention period, the hosting region and the training question answered in writing before it handles anything sensitive — patient bookings above all. Worth revisiting once the legal pages are actually filled in.
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