DentConnect
DentConnect is an AI receptionist for Austrian dental practices, combining a 24/7 telephone VoiceBot with a website chat. It answers patients in seven languages, books appointments directly in the practice calendar and escalates urgent cases to the team.
What is DentConnect?
DentConnect is a digital reception service for dental practices, built by the Viennese software company goodguys gmbh as the dental edition of its AI-Concierge platform. It answers both the practice telephone and the practice website, so that no call is lost while the team is chairside, on a break or outside opening hours.
The product has two channels. The VoiceBot picks up the phone and holds a natural conversation with no menu logic: it recognises what the caller wants, books or moves an appointment, and hands the call over live to a team member by SIP transfer when a human is needed. The web chat and mobile chat are added to the practice website with a single code snippet; they answer questions on treatments, costs and procedures, and lead the visitor into booking an appointment.
Both channels write straight into the practice calendar. Slots are matched against availability, treatment type and the rules of the practice, inside the conversation itself and without a callback. Language is detected automatically across seven languages: German, English, Hungarian, Czech, Slovak, Slovenian and Italian. Automatic reminders go out by SMS, e-mail or WhatsApp to reduce no-shows, and urgent cases are recognised and escalated.
The publisher describes six situations the tool is built for: calls arriving after hours, the Monday-morning peak of up to fifteen simultaneous calls, patients who do not speak German, new patients who find the practice at night, no-shows, and routine questions such as parking or the price of a hygiene appointment. Behind the scenes, an administration area lets the practice edit its profile and its prompts, switch intents on and off by clicking, and read live statistics, call reasons, chat transcripts and an analytics dashboard.
Compliance is a central argument. The publisher states GDPR alignment with an Article 28 data processing agreement in the contract, a data protection impact assessment, encryption of every channel, hosting confined to Austria, and classification as a Limited Risk system under the EU AI Act. No independent security certification such as ISO 27001 or SOC 2 is claimed anywhere. The tool is sold on consultation rather than self-service: there is no online sign-up, no public API and no mobile application.
What it does
- Answer every incoming call 24/7, including outside opening hours and while the team is chairside
- Handle simultaneous calls during peak periods, with no queue and no engaged line
- Book, move and confirm appointments directly inside the conversation
- Serve patients in seven languages with automatic language detection
- Cut no-shows through automatic reminders by SMS, e-mail or WhatsApp
- Recognise an emergency and escalate it live to the practice team
- Report call volumes, call reasons and contact motives back to the practice
When to use DentConnect / When not to
A quick filter to help you decide if DentConnect is the right fit.
When to use DentConnect
- Dental practices that lose calls while the team is chairside, on a break or outside opening hours
- Practices where the dental assistant spends a large share of the working day on the telephone
- Clinics with a multilingual patient base, served by automatic detection across seven languages
- Practices that want to capture new patients who search for a dentist in the evening or at night
- Austrian practices of any size, from a single-chair surgery to a group practice or MVZ of seven people and more
When not to use DentConnect
- Any healthcare or service business outside dentistry: the product, its vocabulary and its scenarios are entirely dental
- Practices outside Austria, since the whole offer is positioned for the Austrian market and no other market is addressed
- Teams that need an API or a bespoke integration without a contract, as no public API and no developer documentation exist
- Buyers who want to test the tool themselves, because there is no self-service sign-up and no published free trial
- Tight budgets: entry is EUR 249 per month excluding VAT, plus an unpriced setup billed in person-days
How to use DentConnect
A typical end-to-end flow, from setup to results.
- Request the free consultation through the contact form on the site: there is no self-service sign-up
- Fill in name, practice, e-mail, telephone, practice size and the scope you are interested in - chat, chat plus voice, or chat plus voice plus eTermin
- Agree the package and the customizing with the publisher, which then carries out the setup, budgeted at one to three person-days and billed separately
- Place the supplied code snippet on the practice website to activate the web and mobile chat; the integration page shows the result live
- Set up the practice profile and the prompts in the administration area, which requires no technical knowledge
- Switch the relevant intents and extensions on or off by clicking, so the assistant answers the questions your practice actually receives
- Connect the external calendar - Google Calendar, Microsoft 365 or eTermin - on the Customized tier, using an account you already hold
- Arrange the SIP connection so the VoiceBot can transfer live calls through to the team
- Follow live statistics, call durations, call reasons and chat transcripts from the dashboard
- Refine prompts and intents over time from the same administration area
Pros & Cons
Pros
- Covers the telephone as well as the website, where many comparable tools stop at chat
- Seven interface languages with automatic detection, evidenced by the site's own translation dictionary
- Data hosted exclusively in Austria, with an Article 28 processing agreement announced as part of the contract
- Public prices for two of the three tiers, which is uncommon in this segment
- Administration presented as requiring no technical or programming skills
- Identifiable, verifiable publisher: Austrian commercial register FN 551957b, VAT number validated through VIES
- Explicit EU AI Act positioning as a Limited Risk system with transparency obligations
Cons
- No security certification at all: ISO 27001 and SOC 2 appear nowhere, so compliance is claimed but never certified
- The contractual documents are the publisher's generic ones and predate the product: terms of April 2023, a privacy notice titled goodguys.ai of December 2024
- The privacy notice shown on the site covers only the contact form, not patient data
- The general terms provide for models to be trained on the data the customer supplies, with no documented opt-out
- No self-service trial, and no published price for the tier that connects an external calendar
- Setup cost is not quantified - one to three person-days billed on top - and the voice tier adds EUR 0.90 excluding VAT per call
- No customer testimonial and no named reference anywhere on the site, with an addressed market limited to Austria
Pricing & Plans
There is no free plan. The lowest published price point is EUR 249 per month, excluding VAT, for the Web-Chat / Mobile-Chat tier, which includes 500 requests per month. Adding the telephone VoiceBot raises the subscription to EUR 399 per month excluding VAT and adds EUR 0.90 excluding VAT per call. The Customized Service tier, which connects external calendars, is quoted on request. A one-off setup of one to three person-days is billed in addition and is not priced publicly, and tiered volume pricing is available on request. All amounts published by the vendor are stated excluding VAT.
- EUR 249 per month excluding VAT - AI chat on the website and on mobile
- information on treatments and the practice
- detection of appointment requests
- cross-selling and upselling
- complaints and callback requests
- emergency detection and escalation
- 500 requests per month included
- EUR 399 per month excluding VAT plus EUR 0.90 excluding VAT per call - everything in the previous tier plus the 24/7 telephone VoiceBot
- natural conversation
- live SIP transfer to the team
- seven languages
- call statistics and full call history
- price on request - everything in the previous tier plus external calendars (Google Calendar
- Microsoft 365
- eTermin)
- automatic appointment allocation and automatic reminders by SMS
- e-mail or WhatsApp
Data, GDPR & hosting
A consolidated view of how DentConnect handles your data.
GDPR overview
GDPR compliance is claimed explicitly. The site states that an Article 28 data processing agreement and a data protection impact assessment are included in the customer contract, that all data is hosted exclusively in Austria at Wedel-IT in Vienna, and that the system is classified as Limited Risk under the EU AI Act with its transparency obligations met. The published privacy notice lists the usual rights - access, rectification, erasure, restriction, portability and objection - and adds Article 21 and withdrawal of consent, referencing the Austrian DSG alongside the GDPR. The publisher is established in Austria, so no Article 27 representative applies. No data protection officer is named and no dedicated privacy address exists; office@goodguys.ai serves that purpose. No sub-processor list is published, and the documents on the site are the publisher's generic ones rather than the product's.
Who owns the data?
For the website and its contact form, goodguys gmbh, Moeringgasse 20/2, 1150 Vienna, is the controller and can be reached at office@goodguys.ai. For the product itself the site announces an Article 28 data processing agreement inside the customer contract, which makes the dental practice the controller of patient data and the publisher its processor. The general terms reinforce that split: the customer is described as solely responsible for the content of the data sources it supplies, goodguys acting as a technical interface. Note that the privacy document published on the site is the publisher's own, titled goodguys.ai, and is not specific to DentConnect.
Reuse rights
Contact form data is processed solely to answer the enquiry and, according to the privacy notice shown on the site, is not passed on to third parties. On the product side, the general terms state that the AI models used are either trained specifically for the customer from the data that customer supplies, or built on a generally available training base such as Wikipedia, and that pre-trained models may be used and adapted. No opt-out from that training is documented anywhere. The publisher commits to encrypting every communication channel and to processing and storing data in European data centres, and states that, under the EU AI Act, the patient is told they are speaking to an AI.
Data retention & training
Hosting summary
The publisher states that all data is hosted exclusively in Austria, naming Wedel-IT in Vienna as the host. Patient data is described as processed and stored in European data centres, and every communication channel is said to be encrypted. The claim is corroborated technically, if indirectly: the site itself is served from Vienna, from IP address 85.125.88.132 on AS8412 T-Mobile Austria, with no CDN in front of it and no anycast flag, so the stack that answers is genuinely Austrian rather than fronted from elsewhere. No sub-processor outside the European Union is named, and in fact no sub-processor list is published at all - the hosting provider is the only third party mentioned by name. Jurisdiction is therefore Austrian, and by extension the GDPR framework together with the Austrian Data Protection Act. Buyers should note that these statements come from the marketing page and from the customer contract, since the privacy notice published on the site addresses only the contact form.
Things to keep in mind
Risks and trade-offs to weigh before adopting DentConnect.
- Patient data ownership: the general terms allow the AI models to be trained on the data the practice supplies, and no opt-out is documented, so a practice should settle this in writing before going live
- Scope of the published documents: the terms date from April 2023 and the privacy notice, titled goodguys.ai, from December 2024 - both predate the product, and the privacy notice on the site covers only the contact form, not patient data
- Compliance is claimed but never certified: there is no ISO 27001, no SOC 2 and no audit report, so the GDPR and EU AI Act statements rest entirely on the publisher's word
- Handing first patient contact to a bot can erode the team's own telephone skills and its feel for which callers are anxious or in pain; keep a human path open and review the escalation rules regularly
- An assistant that books, moves and triages appointments can be wrong, and the consequences here are clinical: check how emergency escalation is configured and read call transcripts rather than trusting the dashboard alone
- The figures the site puts forward most prominently - around EUR 4,100 of monthly gain, EUR 180 for a lost first appointment, 30 to 40 per cent of calls missed - describe the practice's own economics, not the price of the product, and should be recalculated against your own numbers
- Identity and language claims deserve a second look: the site's legal notice states a registration date of 26 January 2021 against 16 April 2021 in the commercial register, and marketing text mentions Turkish while the FAQ and the site's own translation dictionary establish only seven languages, without it
Setup & Integrations
Technical difficulty
Low for the practice, because the publisher does the work. The web chat needs one code snippet on the practice website, with a live preview on the integration page. The wider rollout is budgeted at one to three person-days of customizing, carried out by the vendor and billed on top. Day-to-day administration (profile, prompts, extensions, intents) requires no technical or programming knowledge. Two items need someone technical on the practice side: connecting an existing Google Calendar, Microsoft 365 or eTermin account on the Customized tier, and arranging the SIP link the VoiceBot uses to transfer live calls.
Deployment
Integrations
Supported languages
Behind DentConnect
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What is DentConnect?
How many calls does a dental practice actually lose?
Is it GDPR compliant, and where is the data stored?
Which languages does it speak?
How much does it cost?
How quickly does it pay for itself?
Is there a mobile app?
Is there an API?
How is the chat installed on the practice website?
Can the practice calendar be connected?
Should you pick DentConnect?
DentConnect is a deliberately narrow vertical tool: it is dental reception, not a general-purpose chatbot, and everything from its vocabulary to its usage scenarios reflects that. Its clearest differentiator is the pair of channels - most comparable products stop at a website widget, whereas DentConnect also answers the telephone, which is where a dental practice actually loses patients.
The compliance foundation is serious for a European buyer: hosting confined to Austria, an Article 28 processing agreement announced as part of the contract, a data protection impact assessment, and an explicit Limited Risk classification under the EU AI Act. What is missing is independent verification. No ISO 27001, no SOC 2 and no audit report of any kind is claimed, and the contractual documents published on the site are the publisher's generic ones, dated 2023 and 2024, written before this product existed. The privacy notice on the site covers only the contact form, so any statement about patient data rests on the contract rather than on a published document. The terms also allow models to be trained on customer-supplied data, with no opt-out described.
Commercially, the entry point is EUR 249 per month excluding VAT, plus a setup of one to three person-days that carries no published figure and, on the voice tier, EUR 0.90 per call. There is no self-service trial: the only route in is a sales consultation.
The product is young, online since April 2026, although the publisher goodguys gmbh has been registered in Vienna since 2021 and is verifiable at the Austrian commercial register. For an Austrian practice losing calls across several languages, the proposition is coherent and the pricing unusually transparent for the segment. Buyers outside Austria, or those who require a certified supplier, will find the offer harder to fit.
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