
Mazaal AI
Mazaal AI is a no-code platform for building AI agents and automated workflows. A single agent runs across sixteen channels, draws on fifty-plus language models, and connects to nearly 1,600 apps. Paid plans start at USD 19 monthly.
What is Mazaal AI?
Mazaal AI is an AI agent platform: a single workspace where you build an agent, run the workflow it belongs to, and connect both to the software your company already uses. The homepage pitch is deliberately unglamorous — most teams assemble a model API, an automation tool and a chat widget, then spend a year holding the seams together. Mazaal sells the absence of that work.
Three things sit inside the product. Agents are defined by a prompt, a set of tools and a knowledge base; they are tested in a sandbox, their prompts are versioned with diffs and one-click rollback, and the underlying model can be swapped whenever a better one appears. Workflows are built by dragging triggers, branches and AI steps onto a canvas, fired by an event, a schedule or a webhook, with full run history and replay. Connectivity is the third pillar: a catalogue of 1,597 apps and more than 12,100 MCP extensions, native MCP support, custom HTTP calls, webhooks, scripts and encrypted credentials.
What sets the platform apart in practice is deployment breadth. One agent, built once, appears on sixteen surfaces: a web widget, a standalone app, an API, a webhook, a workflow step, Slack, Discord, Telegram, WhatsApp, Facebook, Instagram, Twitter/X, LinkedIn, email, SMS and voice. Model choice is equally open — more than fifty models across OpenAI, Anthropic, Google, DeepSeek, Mistral, Cohere, Groq and Llama — with streaming, retries, structured JSON output and credit accounting handled centrally, so that changing model stays a decision rather than a migration.
Knowledge bases run on Qdrant vector search and return citations in every reply. Governance is present too: per-organisation credit limits, model-level pricing, race-safe deductions, and multi-tenant organisations with roles and audit logs.
The published example is a support agent that watches an inbox, looks the customer up in HubSpot, checks Stripe for the charge, replies with what actually happened and escalates refunds — running in Slack, on the website and over email at the same time. The publisher is Mazaal AI, an Australian company operating under New South Wales law.
What it does
- Build an AI agent by describing the job in plain English
- Deploy the same agent to sixteen channels, from Slack to voice
- Assemble workflows visually with triggers, branches and AI steps
- Connect nearly 1,600 apps, plus any MCP-compatible tool or server
- Ground answers in your own documents through a vector knowledge base
- Switch between more than fifty language models without a migration
- Inspect and replay every step of every run
When to use Mazaal AI / When not to
A quick filter to help you decide if Mazaal AI is the right fit.
When to use Mazaal AI
- Small and mid-sized teams that want a working AI agent without hiring a developer
- Support teams answering the same questions across Slack, email and a website widget
- Operations and e-commerce staff running repetitive, high-volume product or order tasks
- Solo founders, consultants and creators replacing a stack of separate automation subscriptions
- Technical teams that want to route each step to a different model without rewriting anything
When not to use Mazaal AI
- Buyers whose procurement process requires a published postal address and a named legal entity
- Organisations that need a signed DPA, a subprocessor list or a stated hosting region
- European teams that must evidence GDPR compliance from the vendor's own published policy
- Companies requiring a contractual opt-out from model training beyond the Google Workspace carve-out
- Very high-volume users, since every plan is capped by AI credits and automation credits
How to use Mazaal AI
A typical end-to-end flow, from setup to results.
- Sign up at app.mazaal.ai on the permanent free plan — no card required
- Open AI Agents in the dashboard and choose Create New Agent
- Give the agent a name, a description and instructions defining its behaviour
- Pick a language model, or accept the recommended default
- Train it: upload PDF, Word, Excel, PowerPoint or text files, point it at URLs, add question-and-answer pairs
- Test the agent in the sandbox before anything goes live
- Open Automation, choose Create Workflow, and pick a trigger — an event, a schedule or a webhook
- Add actions, configure each one, and branch with if/then conditions
- Press Test, review the run, then activate the workflow
- Turn on the channels you need, customise the web widget, or drive everything through the REST API
Pros & Cons
Pros
- Agents and workflow automation in one subscription instead of three
- Build once, publish to sixteen channels without rebuilding anything
- No model lock-in: fifty-plus models, switchable without a migration
- Very broad connectivity — 1,597 apps, 12,100+ MCP extensions, native MCP and custom HTTP
- Permanent free plan with no card, and a low paid entry point at USD 19 a month
- AI and automation credits included in the headline price rather than billed at provider cost
- CASA Tier 2 certification from TAC Security, documented in a dedicated post by the publisher
Cons
- No postal address, no contact page and no about page anywhere on the site
- Legal identity limited to the name Mazaal AI and an ABN buried in the terms
- Terms last updated 18 July 2024, while the product advertises a version 2
- No DPA, no subprocessor list, no stated hosting country and no GDPR mention
- No documented way to exclude your data from model training outside the Google Workspace carve-out
- API access absent from the free and Basic plans, arriving only at USD 49 a month
- Documentation carries dead links and pricing tiers that no longer match the pricing page
Pricing & Plans
A permanent free plan is offered, named Hobbyist, priced at USD 0 and covering 10 AI credits, 100 automation credits and a 10 MB knowledge base. The lowest paid entry point is the Basic plan at USD 19 per month, which adds 1,000 AI credits, 2,000 automation credits, a 100 MB knowledge base and unlimited agents. Prices are published in US dollars only, and the pricing page shows no annual billing option.
- Hobbyist — USD 0 per month
- Basic — USD 19 per month
- Pro — USD 49 per month
- Team — USD 129 per month
- Business — USD 429 per month
- Enterprise — custom quote
Data, GDPR & hosting
A consolidated view of how Mazaal AI handles your data.
GDPR overview
There is no GDPR implementation to report. The privacy policy is written entirely under Australian law: it invokes the Australian Privacy Principles of the Privacy Act 1988 (Cth), and the terms place the contract under the law of New South Wales. Across the twelve pages collected, the letters GDPR appear nowhere a reader can see them. No Article 27 representative is named, no Data Processing Agreement is published or offered, and no subprocessor list exists. Data subject rights are handled informally: access and correction on request by email to support@mazaal.ai, answered within a reasonable timeframe. One caveat deserves stating plainly — a claim of GDPR compliance does exist inside the site's JavaScript bundle, in a translation dictionary rendered on no page. It has not been treated here as a published commitment.
Who owns the data?
Clause 6.2 of the terms is explicit: you keep every right in your User Data, defined as anything you upload or create while using the platform. In exchange you grant Mazaal AI a licence to use, store and process that data in order to provide and to improve the Solution — the second verb is the one worth noting, because improvement is nowhere bounded in the document. Mazaal AI, for its part, keeps all intellectual property in the platform itself. The privacy policy states that personal information may reach employees and contractors, third-party service providers, and government agencies where the law requires it. No further limit on internal reuse is published.
Reuse rights
You keep your own material and may reuse it freely: nothing in the terms restricts what you do with the content you upload or with the output your agents produce, and no attribution or licensing condition is placed on you. The restrictions run the other way. Clause 4.3 forbids reverse engineering, modifying or building derivative works from the platform, and clause 6.1 keeps every intellectual property right in the Solution with Mazaal AI. On the vendor's side, one commitment is spelled out and only one: data reached through the Google Workspace APIs — Gmail, Drive, Calendar, Documents, Forms, Spreadsheets, Tasks and Contacts — is never used to develop, improve or train AI or machine-learning models, is processed solely for the purposes you authorise, and is never aggregated for generalised model training. For every other category of customer data, no general statement about model training is published anywhere on the site.
Data retention & training
Hosting summary
Mazaal AI publishes nothing about where customer data is hosted. The privacy policy describes security measures — encryption in transit and at rest, regular audits and vulnerability assessments, access controls, staff training — but names no country, no region and no cloud provider, and offers no data-residency option. The terms are silent as well. Jurisdiction is the one firm point: the contract is governed by the law of New South Wales, Australia, with exclusive jurisdiction in the New South Wales courts, and the privacy policy operates under the Australian Privacy Principles of the Privacy Act 1988 (Cth). Two technical facts sit alongside, and neither is a hosting commitment: the marketing site resolves to 94.130.111.148, an address belonging to Hetzner Online GmbH in Nuremberg, Germany, and the domain is registered through NameCheap in the United States. Both describe the public website, not the platform holding customer data. Anyone with a residency requirement will have to ask the vendor directly.
Things to keep in mind
Risks and trade-offs to weigh before adopting Mazaal AI.
- Terms dated 18 July 2024 govern software now advertised as a version 2: the legal text lags the product
- A claim of SOC 2 Type II, GDPR compliance and HIPAA readiness sits unrendered in the site's code and appears on no page; only CASA Tier 2 is genuinely published
- Fees are non-refundable except where Australian Consumer Law requires otherwise, and the 14 or 30-day money-back guarantee appears only in outdated documentation
- Clause 3.3 disclaims any guarantee that the platform will be error-free or continuously accessible
- AI credits cost different amounts depending on the model called, so an agent's real running cost cannot be read off the plan price
- Each Advanced Tool action consumes 25 credits, which drains an allowance faster than the headline numbers suggest
- Letting an agent answer customers unsupervised transfers judgement to a system that will be confidently wrong sometimes, and no vendor clause absorbs that reputational risk
Setup & Integrations
Technical difficulty
Low for a first agent, moderate once it touches real systems. Everything is described in plain English, the flow builder is drag-and-drop, and the free plan needs no card, so a working agent within fifteen minutes is a credible claim. The effort starts afterwards: connecting your own tools means credentials, webhooks and custom HTTP calls, and sizing AI and automation credits takes trial and error. Choosing the right model for each step is a judgement call, not a setting. A REST API, webhooks and a JavaScript widget API exist for technical teams, but none of it is required.
Deployment
Integrations
Behind Mazaal AI
Fundraising
Social
Resources
All the official URLs gathered for verification and reference.
Alternatives
Tools that compete with or complement Mazaal AI.
Frequently asked questions
What is Mazaal AI?
Do I need to know how to code?
How long does it take to get an agent running?
Which channels can my agent run on?
Which AI models are available?
Is there a free plan, and what does the first paid tier cost?
How many integrations are there?
Is my data used to train AI models?
Is Mazaal AI GDPR compliant, and what certifications does it hold?
Who publishes Mazaal AI?
Should you pick Mazaal AI?
Mazaal AI is a credible answer to a real problem. Teams that want an AI agent doing actual work usually end up paying for a model API, an automation tool and a chat widget, then maintaining the glue between them. Mazaal folds all three into one subscription, and does it at a price — USD 19 a month, with a permanent free tier — that sits well below the chat-and-support tools it compares itself against. The two genuinely distinctive things are breadth: one agent published to sixteen channels without rebuilding, and fifty-plus models switchable without a migration. Connectivity is not a slogan either, with 1,597 catalogued apps, 12,100+ MCP extensions and native MCP.
The reservations are all about the publisher rather than the product. Mazaal AI publishes no postal address, no contact page and no about page; its legal identity amounts to a name and an ABN in the terms. Those terms were last revised in July 2024, for software now marketed as a version 2. There is no DPA, no subprocessor list, no stated hosting country, and the privacy policy — written under Australian law — never mentions the GDPR. A claim of SOC 2, GDPR and HIPAA readiness does sit in the site's code, but it is rendered on no page and has not been treated here as a commitment; the one certification actually published is CASA Tier 2.
The verdict follows that split. For a small team, a solo operator or an ops function that wants capability quickly and cheaply, Mazaal is easy to recommend and costs nothing to try. For a regulated buyer, or anyone whose procurement asks who exactly they are contracting with, the paperwork is not there yet. Try it on the free plan; ask hard questions before it touches sensitive data.
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