claimsforce
German business software for insurance claims management and underwriting, not a general-purpose AI assistant. A single web and mobile platform serves insurers, third-party administrators, independent adjusters and underwriting teams working on property and liability claims.
What is claimsforce?
claimsforce is business software for the insurance industry, developed by claimsforce GmbH in the Eppendorf district of Hamburg. The home page states the positioning plainly, We develop AI-based software for underwriting & claims management, and addresses insurers, loss adjusters and underwriters. The declared functional scope is the management of property and liability claims: this is vertical insurance software, not a general-purpose assistant.
One platform is packaged for four audiences. Insurers get Disposition (intelligent claim routing that links the carrier with internal adjusters and external organisations), Regulator, Agency, Analytics and Damage history. Third-party administrators and expert organisations get a back office, claims processing, Analytics, a News Center that pulls email correspondence into the claim file, video appointments and automatic AI-driven claim intake. Independent appraisers, adjusters and experts get claim reports, scheduling, calculations, task management, video dates and the News Center, with three organisation sizes anticipated: solo without a back office, solo with one, and an expert team with a small back office. Underwriting and risk management teams get report and document creation, annotated photo documentation, cross-team collaboration, and task and appointment management with SLAs.
Daily access runs through a browser login and through a free iOS and Android app published by claimsforce GmbH, which offers a full offline mode and voice dictation for field work. The four home page pillars are staying current through continuously updated software, automating work through configurable modules backed by AI and extensive data analytics, regaining control through data analysis and task transparency, and doing more through video tools and intelligent scheduling.
The proof points are concrete: named customer references including Zurich Group Germany, HanseMerkur, Regu24, Innovation Group and Die Regulierer, and an ISO/IEC 27001:2022 certification audited by TÜV Rheinland. The corporate line is that the company digitises the central processes of claims management and thereby drives the digital transformation of the insurance industry.
The limits are commercial rather than functional. No pricing is published, and the only route in is a contact form, followed by a free demo and a time-limited test phase. There is no public API and no developer documentation.
What it does
- Distribute incoming claims automatically, with more than 95% of all claims routed without manual intervention
- Process incoming claim documents automatically with AI and file them straight into the system
- Generate damage reports and cost calculations dynamically and send them in one click
- Run remote loss assessments in video appointments, documenting damage and photos in real time
- Plan routes and appointments so that travel time falls, from the usual calendar environment
- Centralise email correspondence inside the claim file through the News Center
- Track KPIs by region, risk and line of business on real-time dashboards, with simulation
When to use claimsforce / When not to
A quick filter to help you decide if claimsforce is the right fit.
When to use claimsforce
- Insurers steering a mixed network of internal and external loss adjusters, who need automatic claim distribution, back-office oversight and portfolio analytics in one system
- Third-party administrators and expert organisations (TPAs and IAs) looking for a single tool that covers intake, claims processing, analytics and client correspondence
- Independent appraisers, adjusters and experts, from the solo practitioner with no back office to a small expert team with one
- Underwriting and risk management teams that run on-site risk surveys and need structured reports, annotated photo documentation and appointment tracking with SLAs
- Tied agents handling claims on behalf of an insurer, who need digital on-site assessment from any mobile device with branch and risk presets
When not to use claimsforce
- Anyone shopping for a general-purpose AI assistant: this is vertical insurance software, not a chatbot, a writing tool or an all-purpose copilot
- Buyers who need published pricing before they talk to sales, since no rate card, price range or billing unit appears anywhere on the site
- Teams that want to sign up and start unaided: entry runs through a contact form, then a demo, then a time-limited test phase, with no self-service registration
- Developers expecting a public API or integration documentation, neither of which is published
- Organisations working outside property and liability insurance, or outside German and English, the only two languages the site and the mobile app offer
How to use claimsforce
A typical end-to-end flow, from setup to results.
- Start from the audience page that matches you: insurer, TPA or expert organisation, independent appraiser and adjuster, or underwriting and risk management. There is no self-service registration and no trial you can start on your own
- Send the contact form to signal that you are interested in testing the software, giving your name, company, email address, phone number and message, and ticking the box that accepts the privacy policy
- If the form fails to send, write instead to office@claimsforce.com, the fallback address given on the contact page
- Take the guided demo, described as a detailed tour of the software and its functionalities, explicitly free of charge
- Run the test phase inside your own organisation for a limited period of time, with the support the site promises at every step
- Agree scope, configuration and commercial terms directly with the vendor, since nothing is published on the site
- Have the modules configured for your lines of business and risks, using the branch and risk presets and, where the standard forms are not enough, your own form templates
- Set access rights for back office staff, handlers, underwriters and external partners such as distributors
- Work day to day in the browser workspace: claim intake and distribution, reports, calculations, scheduling, tasks and the News Center
- Download the mobile app from the App Store or Google Play for field work, for offline access, push notifications, navigation and voice dictation. It requires iOS 16.0+, iPadOS 16.0+, macOS 12.0+ on Apple silicon or visionOS 1.0+, and takes about 140 MB
Pros & Cons
Pros
- End-to-end functional coverage in one system, from intake and distribution through on-site assessment, costing, reporting and correspondence to portfolio steering, with a claimed automatic distribution rate above 95% of all claims
- Four distinct product tracks, from the solo independent adjuster to a large carrier, rather than a single generic workflow stretched over every audience
- ISO/IEC 27001:2022 certification audited by TÜV Rheinland, certificate 01 153 1900524 valid to 25/09/2028, first obtained in 2019 and re-audited annually
- A mobile app genuinely built for the field: a full offline mode covering photos, documents, reports, forms and tasks, plus voice dictation converted to text
- Remote video assessments, presented as removing site visits from part of the caseload
- Named, checkable customer references: Zurich Group Germany, HanseMerkur, Regu24, Innovation Group and Die Regulierer
- A named and reachable data protection officer, and an EU-established publisher whose website runs with Amazon Web Services EMEA SARL in Luxembourg
Cons
- No public pricing whatsoever: no pricing page, no price range, no billing unit anywhere on the site
- No terms and conditions published, so nothing on service commitments, reversibility, or ownership of the data placed in the platform
- No data processing agreement published, and none announced as available on request, although the product handles third-party claims data
- The privacy policy covers the marketing website only, not the claims platform where the sensitive processing actually happens
- No indication of where customer data are hosted: no country, no region, no provider stated for the platform
- Nothing is said about whether customer data are used to train models, in either direction, even though the product bills itself as AI-based
- No public API and no developer documentation, and no real integration list either, since only Outlook, cited as an example, and Google Maps are named
Pricing & Plans
No pricing is published. The website carries no pricing page, no price list and no pricing link across the pages reviewed, and no permanent free plan is announced. Sales are direct: an enquiry through the contact form, then a demo, then a time-limited test phase. Only the demo is stated to be free of charge; the site does not say whether the test phase is free. The mobile app is free to download from the App Store and Google Play, but it presupposes an account on the platform. A starting price, a currency and a billing unit therefore cannot be stated and must be obtained from the vendor.
Data, GDPR & hosting
A consolidated view of how claimsforce handles your data.
GDPR overview
GDPR implementation is explicit, but only for the website. The publisher is established in Hamburg, so the Regulation applies directly and no Art. 27 representative is required or appointed. The privacy notice is presented as a GDPR notice in ten chapters, cites legal bases under Art. 6(1)(a), (b), (c), (d) and (f), and sets out ten data subject rights: access, rectification, restriction, erasure, notification of recipients, portability, objection, withdrawal of consent, freedom from automated decisions, and complaint to a supervisory authority. A data protection officer is named: Marcus Hippe, datenschutz@claimsforce.com. Security is certified to ISO/IEC 27001:2022 by TÜV Rheinland (certificate 01 153 1900524, 26/09/2025 to 25/09/2028, first certified 2019, audited annually). Two weaknesses: the notice still cites the Privacy Shield as a guarantee for Google, invalid since Schrems II in 2020, and shows no effective or last-updated date. Nothing covers the claims platform itself.
Who owns the data?
No terms and conditions are published, so nothing on the site says who owns the claim files, reports and photographs placed in the platform, or what the vendor may do with them. The only legal document available is the website privacy policy, and its scope is the marketing site alone. It names claimsforce GmbH, Hegestrasse 40, 20251 Hamburg, Germany as the controller under the GDPR, reachable on +49 (0) 40 5379854 0, and it designates a data protection officer, claimsforce GmbH c/o Marcus Hippe, at datenschutz@claimsforce.com. For contact form submissions it states that the data are not passed on to third parties. Ownership of data inside the product is left entirely to the individual contract.
Reuse rights
The only governing document is the website privacy policy; no terms of use are published for the platform, so nothing states whether customers may reuse, export or redistribute the data they enter. On the marketing site, server logs (browser type and version, operating system, access provider, date and time, referring page and pages called from the site) are processed on the legitimate interest basis of Art. 6(1)(f) GDPR, while analytics cookies are set only after consent under Art. 6(1)(a), announced by a banner; technically necessary cookies rest on Art. 6(1)(f). Google Analytics is used only with IP anonymisation enabled and may build pseudonymous usage profiles, with data as a rule transferred to Google servers in the United States. Google Tag Manager is presented as an auxiliary service that processes data solely for technically necessary purposes. The contact form collects a name, email address, optional phone number, the message and the date and time of sending. The App Store listing published by claimsforce GmbH declares that the developer collects no data from the app. Whether customer data are used to train models is not addressed anywhere, in either direction.
Data retention & training
Hosting summary
Two levels have to be kept apart. For the marketing website, the privacy policy names two providers: Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855 Luxembourg, and Webflow, Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103. Google Analytics data are as a rule transmitted to and stored on a Google server in the United States, with IP anonymisation active and the address truncated inside the EU or EEA; Google Tag Manager is supplied by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, together with Google LLC. For the claims platform itself, nothing is published: no country, no region, no provider, no data residency commitment. The Luxembourg and United States addresses above belong to website suppliers and must not be read as the hosting location of customer claims data. The only indirect clue sits off-site, in an AWS blog article about a lake house the company built, which its own press page links without naming a region. What can be said is that the publisher is established in Hamburg, inside the EU, and holds an ISO/IEC 27001:2022 certification. Anything more precise has to be asked for.
Things to keep in mind
Risks and trade-offs to weigh before adopting claimsforce.
- The whole contract sits off-site. With no pricing, no terms and conditions and no data processing agreement published, every commitment on service levels, reversibility and data ownership has to be extracted during negotiation rather than read beforehand
- The privacy policy covers only the marketing website. It says nothing about how claims data are processed inside the platform, and those are sensitive third-party records: policyholders, damage descriptions, amounts
- No hosting location is disclosed for the platform, so a buyer with EU data residency requirements has nothing in writing to rely on before signing
- The privacy policy still invokes the Privacy Shield as a guarantee for Google, a framework invalidated by Schrems II in July 2020, and carries no effective or last-updated date while the footer stays frozen at 2024. Legal documents that are not maintained are worth raising in the first review
- Nothing states whether customer data are used to train models, even though the product presents itself as AI-based. Handing claim files to such a system without a written answer on that point is a risk to carry knowingly
- Automation shifts judgement into the system: with over 95% of claims routed automatically and intake documents processed by AI, a handler who stops checking the routing and the auto-filled documents will discover mistakes late in the file, and drafting skills fade when the tool always writes first
- Smaller signals worth checking: the registered address differs between the Impressum (Hegestr. 34-40) and the footer and privacy policy (Hegestrasse 40), the Impressum publishes a phone number but no email address for legal notice, and the five customer testimonials on the home page are undated
Setup & Integrations
Technical difficulty
Low for the end user, project-level for the organisation. There is no self-service installation: deployment runs through the sales relationship (contact, demo, then a time-limited test phase), with support promised at every step. Day to day the product is a browser workspace plus a mobile app, and the site stresses simple configuration, configurable modules, branch and risk presets, custom forms alongside standard ones, partner access rights, and appointments handled from the usual environment such as Outlook. The hard part is connecting existing core systems: no API or integration documentation is published, so any such link is a bespoke project.
Deployment
Apps stores
Integrations
Supported languages
Behind claimsforce
Fundraising
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
Who is claimsforce for?
What kinds of claims does it handle?
How much does it cost?
Can I try it before buying?
Is there a mobile app?
Is there an API?
Which languages are supported?
What security guarantees are given?
Who do I contact about data protection?
Where is the data hosted?
Should you pick claimsforce?
A serious vertical tool, firmly anchored in the German insurance market, with named customer references, Zurich Group Germany, HanseMerkur, Regu24, Innovation Group and Die Regulierer, and a current ISO/IEC 27001:2022 certification audited by TÜV Rheinland. The functional coverage runs end to end, from AI-assisted claim intake and automatic distribution through on-site or video assessment, costing, reporting and correspondence to real-time analytics, and the mobile app is genuinely built for field conditions, with a full offline mode, voice dictation and route navigation.
The counterpart is complete commercial and contractual opacity. There is no price, no terms and conditions, no data processing agreement and no hosting commitment. The privacy policy covers the marketing site alone, which means the published documents say nothing about how claims data, third-party personal data about policyholders, damage and amounts, are handled inside the platform. Everything that matters contractually has to be negotiated off-site.
The AI dimension is claimed but thinly documented: automatic processing of incoming claim documents and analytics-supported decision-making are the only two capabilities actually named, with no statement on model training and no opt-out.
That is less disqualifying than it sounds, given who buys this. Insurers, third-party administrators and expert organisations go through a tender and a test phase anyway, and will get the missing documents on the table during that process. For a solo appraiser comparing tools on a public price list, the same silence is a real barrier. The realistic reading: shortlist it if you handle property and liability claims in the German-speaking market, budget for a sales-led evaluation, and treat pricing, service commitments, data ownership and hosting location as the first four questions of the first call.
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