FieldService
FieldService is a Danish field service management and CMMS platform combining work orders, AI dispatch, route optimisation, an offline mobile app, time tracking and invoicing data, sold at one flat per-user price and hosted on servers in Denmark.
What is FieldService?
FieldService is a field service management and CMMS platform built in Denmark for companies that send technicians out to customer sites. It is published by FieldService ApS in Aalborg and sold to the Danish market, in Danish.
The product bundles nine core modules into a single subscription: work orders and case management; a calendar with a drag-and-drop dispatch board and AI suggestions; an iOS and Android app that keeps working without a signal; time recording; checklists, photos and on-screen customer signatures; invoicing data with ERP integration; a KPI dashboard with reports; service agreements; and van stock. Five further modules — branded PDF documentation, equipment rental, a customer portal, asset management and project accounting — can be switched on and off month by month.
Three AI modules sit on top. AI planning lets a dispatcher speak a job aloud or paste in an email; the system extracts customer, address, contact, job type, urgency and estimated duration, matches it against existing customers and produces a finished, scheduled task. AI Dispatch assigns it by skill, certification, location and availability, and flags a no-show risk and an expected overrun for every job. Route optimisation plans the day and replans it live. Six further AI features are included from the start, among them natural-language search across the company's own data and task creation straight from email.
The vendor's differentiator is sovereignty rather than feature count. It states that the servers are its own and stand in Denmark, that it has no agreements with American cloud providers, that each customer gets a separate data environment, and that NIS2 documentation is ready for audit. Compliance automation targets Danish statutory regimes — KLS, DBI, F-gas, periodic inspections — and the platform records CO2 per work order for ESG reporting.
The data is not locked in: an OData v2 API gives read and write access to work orders, customers, assets, technicians and GPS history, with webhooks and native links to e-conomic, Uniconta, Dinero, Dynamics 365 and Business Central. Go-live is quoted at four to eight weeks for a fixed price.
What it does
- Dictate a job in plain Danish and let the AI create the finished, scheduled work order
- Assign work across the team on a drag-and-drop dispatch board with AI suggestions
- Optimise routes automatically and re-optimise them live when the day changes
- Open full asset and service history in the field, with no signal
- Record hours on the job and pass approved time straight to payroll and invoicing
- Capture checklists, before-and-after photos and the customer's signature on screen
- Pull work orders, assets and GPS history into Power BI or Excel over the OData API
When to use FieldService / When not to
A quick filter to help you decide if FieldService is the right fit.
When to use FieldService
- Danish service companies running anywhere from 5 to 500+ field technicians
- Dispatchers and service planners who still build the day's schedule by hand
- Security, alarm, electrical, HVAC, refrigeration and plumbing contractors with statutory inspection duties
- Facility management, cleaning, lift and vending-machine operators servicing many sites on a route
- Buyers for whom data sovereignty — Danish hosting and NIS2 readiness — is a purchasing criterion
When not to use FieldService
- Teams outside Denmark, or anyone needing an interface in a language other than Danish
- One-to-five-person outfits with no documentation duties, whom the vendor itself points towards simpler task apps
- Very large international groups: the vendor states plainly that it is not built for Fortune 500 organisations
- Buyers who want to self-serve — there is no free plan, no self-service trial and a three-user minimum
- Organisations needing the widest possible feature set, which the vendor concedes international enterprise platforms offer
How to use FieldService
A typical end-to-end flow, from setup to results.
- Book the free 30-minute review, or request a quote through the website form
- Receive a fixed-price implementation plan, issued within five working days according to the vendor
- Prepare and hand over master data and job history for migration
- Let the Danish project team configure the standard modules and workflows for your trade
- Take the three-hour introduction and onboard the technicians
- Go live — four to eight weeks from signature according to the pricing page
- Create jobs by speaking them into the mobile app or pasting an email, then check the draft before approving it
- Schedule and assign on the dispatch board, or let AI Dispatch propose the technician
- Technicians work the job offline, filling in checklists, photos and the customer's signature
- Approved hours and materials flow to payroll and accounting; connect Power BI or Excel over the OData API for reporting
Pros & Cons
Pros
- A single public price carrying all nine core modules, which is unusual in this market
- Fixed-price implementation, with the vendor stating that its own underestimates are its own problem
- A genuinely offline mobile app for iOS and Android, still actively maintained
- Open OData v2 API with read and write access plus webhooks — the data can be taken out again
- Native integrations with the dominant Danish accounting systems and with the Microsoft stack
- Twelve industry configurations mapped to Danish statutory inspection regimes
- A substantial public knowledge base with ROI calculators, free templates and a market analysis in which the vendor names its own weaknesses
Cons
- The pricing page's promise of no lock-in is contradicted by general terms setting 36 months irrevocable and twelve months' notice
- The AI pages sell FieldOne and FieldPro tiers that do not appear on the pricing page they point to
- "No data leaves Denmark" on the trust page sits against transfers outside the EU permitted by the privacy policy
- "100% Danish development" on the homepage sits against 43 developers in India and Nepal described on the about page
- No free plan, no self-service trial and a three-user minimum: every evaluation goes through sales
- Danish only — no other interface or AI language is announced
- The announced API documentation address does not resolve, and technical documentation is supplied only on request
Pricing & Plans
There is no free plan. The site does not advertise a free trial of the product; what it offers instead is a free demonstration configured with the prospect's own work orders and a free 30-minute review. The lowest paid entry point is the FieldService Basis subscription at 335.00 DKK per user per month excluding Danish VAT, with a minimum of three users, which places the lowest published commitment at 1,005.00 DKK per month. Optional modules are added at 59 to 99 DKK per user per month. Implementation is quoted separately as a fixed price agreed before signature, and an Enterprise agreement is priced individually.
- all nine core modules
- 28 features
- updates and Danish-language support included
- Optional modules
- priced per user per month excl. VAT — PDF Documentation 59 DKK
- Rental 59 DKK
- Customer Portal 89 DKK
- Asset Management 89 DKK
- Project 99 DKK
- each switchable month by month
- written SLA guarantee
- dedicated contact person
- department-by-department onboarding and extended security and NIS2 documentation
- aimed at 50+ technicians
Data, GDPR & hosting
A consolidated view of how FieldService handles your data.
GDPR overview
GDPR is addressed explicitly and repeatedly. FieldService ApS is established in Denmark, so no Article 27 representative is required or named. A data processing agreement is signed before go-live. The privacy policy sets out rights across fourteen numbered sections: access, rectification, erasure and blocking, restriction, the right to be forgotten, portability including direct transfer to another controller, objection including to direct marketing, and withdrawal of consent. Complaints are directed to the Danish supervisory authority, Datatilsynet. Non-essential cookies are set only after consent, which can be withdrawn at any time. Two limits deserve mention: the privacy policy carries no effective date and never mentions the platform's operational data, and no data protection officer is named. Questions about personal data go to the address published on the cookie policy.
Who owns the data?
The published documents pull in two directions. The marketing pages say the data is yours and never leaves Denmark, while the general terms reserve to FieldService full ownership of the data stored in the system the customer rents, and the SaaS licence grants a right of use only, with source code and all remaining rights kept by the vendor. Copyright in designs, portals and systems stays with FieldService as well. In practice the customer can still read, export and delete: access, deletion and export are supported, and the privacy policy grants portability. Read the signed contract before assuming ownership of anything held in the platform.
Reuse rights
Reuse is bounded rather than free. The SaaS licence gives a right of use that lasts as long as licences are paid, and it does allow the customer to develop and modify what has been delivered and to hand day-to-day operation to a third party. Copying beyond what operation and security require is not permitted, and reselling, copying, altering or otherwise transferring what was bought needs written permission in each individual case. For the customer's own records, export is supported and the privacy policy grants portability, including direct transfer to another controller where that is technically possible. Anything further — resale or redistribution of the platform itself — requires the vendor's written consent.
Data retention & training
Hosting summary
FieldService states that it runs on its own servers standing in Denmark, that no data is sent to the United States, the United Kingdom or other third countries, and that it has no agreements with American cloud providers such as AWS, Azure or Google Cloud. Each customer is given a separate data environment. Encryption is applied in transit and at rest, access is role-based, multi-factor authentication and IP restriction are offered, and a timestamped audit log supports NIS2 documentation. Monitoring and backup are described as 24/7, with Uptime Robot named as the monitoring tool in the SaaS licence. Two qualifications matter. The privacy policy allows personal data to be transferred to and stored in countries outside the EU, for example for cloud storage or newsletter distribution. And the cookie policy separates the vendor's own systems, in Denmark, from third-party cookies from Google, Meta and LinkedIn, whose data may reach the United States under standard contractual clauses. Separately, the public website's own DNS record resolves to a Google-operated address in the Netherlands, which concerns the WordPress marketing site rather than the platform itself.
Things to keep in mind
Risks and trade-offs to weigh before adopting FieldService.
- The commitment period is the single biggest thing to pin down: the pricing page says no lock-in, the general terms say 36 months irrevocable plus twelve months' notice
- Data ownership is not what the marketing implies — the terms reserve full ownership of stored data to the vendor, so settle exit and export terms in writing
- Hosting claims conflict between pages: "no data leaves Denmark" on one, transfers outside the EU permitted in the privacy policy on another
- Approving AI-generated work orders without reading the draft will push wrong addresses and wrong time estimates out into the field; the vendor's own safeguard is a draft you must confirm
- Leaning on automated dispatch can erode a dispatcher's own feel for the day, and that judgement is hard to rebuild once the tool is relied on
- Cancellation, reminder and reconnection fees are substantial and easy to overlook: 1,000 DKK plus 25 to 100% of the order value on cancellation, 250 DKK per reminder, 800 DKK to restore access after non-payment
- The uptime page linked in the footer is empty, and the privacy policy is undated and silent on how long operational data is kept
Setup & Integrations
Technical difficulty
Low for the customer's technical staff, moderate in project effort. FieldService is sold as a standard solution requiring no bespoke development, and the Danish project team handles configuration, data migration and a three-hour introduction. ERP integration is not required to get started. The customer supplies super-users, assists with fault-finding and tests new functions. Go-live is quoted at four to eight weeks, though the AI pages say thirty days. Only the OData and webhook layer calls for real technical skill, and the vendor addresses it to IT departments, BI consultants and developers rather than to end users.
Deployment
Apps stores
Integrations
Supported languages
Behind FieldService
Social
Resources
All the official URLs gathered for verification and reference.
Alternatives
Tools that compete with or complement FieldService.
Frequently asked questions
What does FieldService cost?
Is there a free plan or a free trial?
Am I tied into a contract?
Where is the data hosted?
Is my data used to train AI models?
Is there an API?
Which systems does it integrate with?
Is there a mobile app, and does it work without a signal?
How long does it take to go live?
What language is the product in?
Should you pick FieldService?
FieldService answers a question most of its market leaves open: what does it actually cost. One published price, 335 DKK per user per month excluding VAT, carries all nine core modules, and the vendor commits in writing to absorbing its own underestimates on implementation. For a Danish service company of thirty technicians weighing an international platform against a local one, that transparency plus servers under Danish law is a genuinely distinct proposition, and the open OData API means the data can leave again.
The caution is that the site does not always agree with itself. The pricing page promises no lock-in and cancellation at any time; the general terms set a 36-month irrevocable licence period with twelve months' notice. The trust page says no data goes to the United States or other third countries; the privacy policy permits transfers outside the EU. The homepage claims development is 100% Danish; the about page describes 43 developers in India and Nepal. Two package names quoted on the AI pages, FieldOne and FieldPro, do not exist on the pricing page they point to.
None of this makes the product weak — the mobile app is actively maintained, the compliance work is real and the vendor publishes an unusually candid analysis of its own market position. It does mean the contract, and not the website, is what a buyer should read. Ask for the commitment period, the hosting arrangement and the support response time in writing before signing.
- Choosing a selection results in a full page refresh.
- Opens in a new window.