Infraspeak Gear AI
Infraspeak Gear AI is the artificial-intelligence layer inside Infraspeak's collaborative facilities management platform. It turns maintenance data into predictive insights, suggestions, alerts and automated workflows, helping facilities and maintenance teams cut administrative work and act before problems escalate.
What is Infraspeak Gear AI?
Infraspeak Gear AI is the artificial-intelligence layer built into Infraspeak, a collaborative facilities management platform that its publisher describes as an Intelligent Maintenance Management Platform. Gear AI is not sold on its own: it runs on top of the maintenance data the platform already holds — work orders, assets, suppliers, inspections and procurement records — and turns that material into decisions rather than dashboards. The vendor groups its capabilities under four headings: Insights, Suggestions, Alerts and AI-enabled automation.
In practice, Gear AI monitors the health of equipment and locations to flag risk early, and it does so without requiring IoT sensors, which the vendor presents as an IoT-free capability. It tracks maintenance indicators such as MTTR and MTBF alongside compliance status and supplier performance, and it automates analytics, performance benchmarking and recurring weekly reporting. Where a pattern points to a likely failure, the system raises an alert or proposes an action instead of waiting for a breakdown to generate a ticket.
The product has a stated version history. Gear 1.0 arrived in 2020 with alerts, suggestions and basic insights; Gear 2.0 followed in 2023 with task automation and intelligent workflows; Gear AI 3.0, released in 2025, extends prediction across the whole facilities ecosystem rather than assets alone. Control over how much of this runs sits with the customer: an AI Hub lets teams switch individual AI features on or off to match their own workflows.
Infraspeak publishes several figures for the product. It states that up to 60% of administrative work can be automated with Gear, that teams can save around 8 hours a week through automation, that users accept Gear's suggestions 75% of the time, and that the platform has run 20 million workflow automations. Its product page claims more than 900 facilities management operations use this intelligence.
Gear AI sits beside two sibling components, Infraspeak Network for supplier collaboration and Infraspeak Hub for building tailored solutions. The platform is used across facilities management, retail, real estate, healthcare, hospitality, education, manufacturing, transport and the public sector, and the publisher claims more than 800 customers in over 30 countries. Access is commercial rather than self-service: there is no public sign-up and no published price.
What it does
- Predict and prevent equipment and facility failures before they disrupt operations
- Automate repetitive maintenance admin, from task creation to weekly reporting
- Surface health scores and early risk signals across assets, locations and suppliers
- Recommend the next action to technicians and managers as suggestions they can accept or ignore
- Track MTTR, MTBF, compliance status and supplier performance in real time
- Benchmark performance automatically and generate recurring analytics without manual work
- Let teams enable or disable individual AI features from a central AI Hub
When to use Infraspeak Gear AI / When not to
A quick filter to help you decide if Infraspeak Gear AI is the right fit.
When to use Infraspeak Gear AI
- Facilities managers running multi-site portfolios who need one view of assets, suppliers and compliance
- Maintenance planners and reliability engineers moving from reactive repairs to preventive and predictive schedules
- Operations leaders in compliance-heavy sectors such as healthcare, hospitality, retail and education
- Teams that coordinate a large network of external contractors and service providers
- Existing Infraspeak customers who want to switch on an intelligence layer over data they already hold
When not to use Infraspeak Gear AI
- Buyers who need a published price before they will start an evaluation
- Small teams looking for a self-service tool they can sign up for and use the same day
- Organisations wanting AI for maintenance without adopting the underlying Infraspeak platform
- Anyone expecting a free plan or a free trial, neither of which the site advertises
- Single-site operations with a handful of assets, where the platform's breadth would go unused
How to use Infraspeak Gear AI
A typical end-to-end flow, from setup to results.
- Request a demonstration through the site's form, giving a corporate email, name, phone number and company
- Work through the commercial evaluation with Infraspeak's sales team, since there is no self-service sign-up
- Agree the scope in an Order Form, which sets the contracted users, rooms and locations
- Go through the contracted onboarding, which the vendor says can have customers live in as little as two weeks
- Import or build the asset register, maintenance plans and supplier records the intelligence will run on
- Connect the surrounding systems — ERP, CRM, building management, IoT — through the integration catalogue
- Use the public REST API and developer portal where a custom integration is needed
- Open the AI Hub and switch on only the Gear AI features that match your workflows
- Let the platform accumulate operational history, which is what the predictions are drawn from
- Review the automated insights, alerts and weekly reports, and act on or dismiss the suggestions
Pros & Cons
Pros
- Unusually transparent trust centre: ISO 27001 certificate published, subprocessors named individually
- Data hosting stated outright as EU data centres in Ireland and Frankfurt, with AES-256 at rest and TLS 1.2+ in transit
- Written commitment that customer data is never used to train any AI model
- Public REST API with a real developer portal, reference documentation and a changelog
- Contractual right to a full CSV export of your data within 90 days of leaving
- Robust backup regime: point-in-time recovery over seven days and a monthly backup kept twelve months inside the EU
- Extensive public comparison material naming more than twenty competing platforms
Cons
- No public pricing whatsoever: every route to the product runs through a sales demonstration
- The pricing page invites you to choose a plan and then shows no plans at all
- Neither a free plan nor a free trial is advertised in the content the site actually displays
- Gear AI cannot be bought separately from the wider Infraspeak platform
- No support email address is published; contact is through forms and the help centre only
- No customer-facing mechanism is documented for excluding data from AI training, only a default position
- Five different sets of terms coexist on the site with no stated hierarchy between them
Pricing & Plans
Infraspeak does not publish a price for Gear AI or for the platform that carries it. The pricing page presents a demonstration request form and an empty plan section, so no entry-level amount, currency or billing unit can be stated. The commercial route is a demonstration followed by an Order Form, in which the contracted volume of users, rooms and locations is agreed; usage beyond those limits is billed as Extra Usage. Quotations are stated to remain valid for 30 days from receipt. The site advertises neither a permanent free plan nor a free trial, and it does not state that either is unavailable.
Data, GDPR & hosting
A consolidated view of how Infraspeak Gear AI handles your data.
GDPR overview
GDPR implementation is documented rather than merely asserted. The trust centre states GDPR compliance alongside an ISO 27001 certification, and publishes the certificate itself, an ISMS management policy and a statement of applicability. The general terms bind both parties to Article 28 of the GDPR, and also reference the UK Data Protection Act 2018 and Brazil's LGPD. Infraspeak describes itself as controller, joint controller or processor depending on context, and as processor in most cases. Data subject rights are exercised at the Porto registered office or via privacy@infraspeak.com, with proportionate identity checks and no standard fee. Subprocessors with access to customer data are named individually. No data protection officer is identified, and no Article 27 representative is designated — consistent with a publisher established inside the EU.
Who owns the data?
The general terms and conditions are explicit: everything the customer enters into the platform, personal data included, belongs to the customer. Infraspeak positions itself as a processor acting on the customer's behalf and following the customer's instructions, and it limits the personal data it handles to what the service strictly requires. The parties commit to Article 28 of the GDPR. Infraspeak undertakes not to disclose customer data to third parties, and where it needs subprocessors it names them publicly. On termination, the customer may request the return of all data entered into the platform, delivered as CSV within 90 days.
Reuse rights
Customers keep control of their own data and can extract it: the contract provides for a full CSV export on request within 90 days of the contract ending, and the privacy policy grants the usual GDPR rights including erasure. Infraspeak's own reuse is deliberately narrow. It processes personal data only for the contracted service and on the customer's instructions, and it states that data shared with AI tools is minimised and under no circumstances used to train any model. Data used for testing and development is anonymised or synthetically generated. Where processing falls outside the European Economic Area, it is covered by adequacy decisions or Standard Contractual Clauses.
Data retention & training
Hosting summary
Infraspeak states that customer data is stored and kept inside EU data centres, naming Ireland and Frankfurt specifically. The infrastructure is Amazon Web Services, listed as a subprocessor for database hosting within the EU, and the vendor relies on an AWS multi-location strategy so that operations can resume if a facility is lost. Backups follow the same geography: point-in-time recovery covers the past seven days, a daily backup is retained for seven days, and a monthly backup is kept for twelve months in a different EU location, all encrypted. Data in transit is protected by TLS 1.2 or above with 256-bit keys, with an SSL certificate signed using SHA-256 and a 2048-bit RSA key; data at rest is encrypted with AES-256-GCM. Personal data is primarily hosted within the European Economic Area, and any processing that requires it to leave is governed by adequacy decisions or Standard Contractual Clauses under Chapter V of the GDPR.
Things to keep in mind
Risks and trade-offs to weigh before adopting Infraspeak Gear AI.
- No price is published anywhere, so the cost of ownership cannot be assessed without entering a sales process
- A full tariff grid sits unrendered in the pricing page's own source data, complete with placeholder links and section labels in the wrong language; treat any figure quoted from it as unreliable
- Comparison pages quote competitors' prices, which are easy to mistake for Infraspeak's own
- The site's headline terms of use are a generic third-party template; the binding contract is a separate, much longer document
- The registered office postcode differs between the contract and the contact page, so verify the legal address before sending formal correspondence
- The company's incorporation date could not be settled: the site's own statement conflicts with the web archive record for its domain
- Predictive suggestions are advisory and accepted roughly three times in four; treating them as authoritative would erode the engineering judgement they are meant to support
Setup & Integrations
Technical difficulty
Moderate, and mostly organisational rather than technical. There is no self-service sign-up, so the project begins with a demonstration and an Order Form, followed by contracted onboarding and success management. The vendor claims customers can be running in as little as two weeks. The real effort lies in building the asset register and maintenance plans, and in connecting surrounding systems such as ERP, CRM, building management and IoT. A public REST API and developer portal are available for custom work, which will require development resource. Switching Gear AI features on afterwards is straightforward through the AI Hub.
Deployment
Apps stores
Integrations
Supported languages
Behind Infraspeak Gear AI
Fundraising
Social
Resources
All the official URLs gathered for verification and reference.
Alternatives
Tools that compete with or complement Infraspeak Gear AI.
Frequently asked questions
Can I buy Infraspeak Gear AI on its own?
How much does it cost?
Is there a free plan or a free trial?
Where is my data hosted?
Will my data be used to train AI models?
Is there an API?
What security certifications does Infraspeak hold?
Which third parties can access customer data?
Are there mobile apps?
What happens to my data if I stop using the platform?
Should you pick Infraspeak Gear AI?
Infraspeak Gear AI is best understood as an intelligence layer rather than a standalone product. It only makes sense for organisations that are already running, or ready to adopt, the wider Infraspeak platform — and that framing matters, because it means the decision being made is a platform decision, not a tool purchase.
On transparency, the vendor is well ahead of the norm for this market. The trust centre is public and specific: an ISO 27001 certificate can be downloaded, the hosting locations are named outright as EU data centres in Ireland and Frankfurt, encryption and backup regimes are spelled out, and the subprocessors that touch customer data are listed by company name. The privacy documentation states plainly that data shared with AI tools is never used to train any model, and the contract confirms that customers own what they enter and can retrieve it as CSV within 90 days of leaving. A public REST API with a genuine developer portal, reference documentation and a changelog rounds out a credible technical posture.
The weak point is commercial opacity. Infraspeak publishes no price at all. The pricing page invites readers to choose a plan and then displays no plans, and a complete tariff grid sits unrendered in the page's own source data with unmistakable signs of an unfinished draft. Buyers cannot benchmark this product without contacting sales, and no free plan or trial is advertised anywhere in what the site actually shows.
For a multi-site facilities or maintenance team with real compliance obligations, Gear AI is a serious candidate with unusually good documentation on data handling. For anyone wanting to evaluate quickly, on their own terms and against a published price, it will be frustrating.
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