roaadent
Swiss cloud software that runs a dental practice end to end: patient records, AI-assisted scheduling and treatment planning, billing with factoring, stock and staff management. Published by Schweizerpunkt GmbH in German, French, Italian and English.
What is roaadent?
roaadent is a cloud practice management system for dental practices, published by Schweizerpunkt GmbH of Niederglatt, in the canton of Zurich, and aimed at Switzerland and the wider German-speaking region. It is sold as an all-in-one back office: one system that holds the patient record, the diary, the invoicing, the stock cupboard and the staff rota, instead of the several tools a practice typically stitches together.
Six functions carry the product. The digital patient record keeps the full history with search and automatic reminders. Scheduling allocates appointments with AI optimisation, drives an automatic recall system and sends SMS notifications. Billing is automated and paired with factoring and a direct connection to health insurers, with a companion service called roaa money announced but not yet released. Materials management proposes orders and optimises stock against supplier catalogues. AI treatment planning offers diagnostic support and evidence-based recommendations. Staff management covers time tracking, shift planning and performance analysis.
Artificial intelligence appears at four distinct points rather than as a single feature. Beyond scheduling and treatment planning, a document generator turns one prompt and one template into finished forms, reports and correspondence, with patient and practice data inserted automatically; the publisher contrasts thirty minutes of manual documentation with thirty seconds. A separately priced voice assistant answers the telephone in natural language, books appointments in real time and works in four languages. A self check-in flow lets patients type their name on arrival, take a waiting number and have the system find their appointment and prepare the room.
roaadent sits inside a wider family sold on the same domain: laboraa for dental laboratories, reamedica for general medicine, medicare for telemedicine, and four add-on modules for planning and business intelligence, patient consent, inventory and the voice assistant. The same site also runs a shop selling physical toothbrushes and whitening kits, some of them branded with AI in the name.
Benefit figures such as forty per cent less administrative time and up to twenty-five per cent lower operating costs are the publisher's own claims. No named customer reference, review or adoption figure is published anywhere on the site.
What it does
- Keep a complete digital patient record with intelligent search and automatic reminders
- Book and optimise appointments with AI, an automatic recall system and SMS notifications
- Draft forms, findings, correspondence and admin documents from a single prompt
- Issue invoices and run factoring with a direct link to health insurers
- Answer inbound calls and book appointments around the clock with a voice AI assistant
- Track stock and raise supplier orders from automatic replenishment suggestions
- Run shift planning, time tracking, payroll and leave for the whole practice team
When to use roaadent / When not to
A quick filter to help you decide if roaadent is the right fit.
When to use roaadent
- Swiss dental practices with one to five practitioners, which is exactly how the Starter and Professional tiers are scoped
- Dentists opening or taking over a practice, who qualify for six months without subscription fees
- Practice managers who would rather run records, diary, billing, stock and payroll from a single system than from five
- Multilingual front desks, since the interface and the voice assistant both cover German, French, Italian and English
- Practices that need patient data to stay on Swiss soil, which the terms promise explicitly
When not to use roaadent
- Practices outside Switzerland and the DACH region, as billing, applicable law and jurisdiction are all built around Switzerland
- Buyers who want to sign up and explore alone: every trial button leads to a demo request form, not to a product
- Anyone expecting a mobile app, because no iOS or Android application could be found in either store
- Teams planning to integrate through an API, since no public documentation exists and the endpoints are closed to crawlers
- Organisations whose procurement requires a signed data processing agreement or a published subprocessor list, neither of which is offered
How to use roaadent
A typical end-to-end flow, from setup to results.
- Read the roaadent product page, where features, benefits and the three price tiers sit behind tabs
- Pick the tier that matches the size of the practice: Starter for one to two practitioners, Professional for three to five
- Request a demonstration through the form at /demo, which is the destination of every trial and demo button on the site
- Give the practice name, a contact, an email and the practice type; the publisher promises a reply within twenty-four hours
- If the practice is newly founded or newly taken over, register instead through the dedicated new-practice offer form
- Wait for the publisher to verify eligibility for that offer manually
- Attend the personalised demonstration, presented as free and without obligation
- Conclude the contract by registering and having the publisher accept, which it may decline without giving reasons
- Agree the one-off migration fee and let the publisher take over the existing data and set the system up
- Work in the browser from then on, choosing monthly or annual invoicing, paid by direct debit or invoice at thirty days net
Pros & Cons
Pros
- Unusually wide functional coverage for one subscription, reaching from the patient record all the way to payroll
- Swiss data residency promised explicitly in the terms, which matters for patient records
- Interface and voice assistant both available in German, French, Italian and English, which suits a multilingual country
- Actual figures published for all nine products, which is rare in medical B2B software
- Six months without subscription fees for newly founded or newly taken-over practices
- Publisher identity fully open: legal form, registered seat, company identification number and register entry all verifiable
- Concrete contractual commitments, including a 99.5 per cent availability target, one month notice and three months warning before price rises
Cons
- No self-service trial exists: the Try for Free button opens a demo request form
- No mobile application could be found in either store, although the site's own discovery file announces iOS and Android
- No public API documentation, and the only API mention is a bullet in one module's Enterprise tier
- No customer data processing agreement, no subprocessor list, no Article 27 EU representative and no data protection officer
- The publisher never states whether patient data is used to train AI models, in either direction
- The site contradicts itself on its own age, claiming 2010 and fourteen years of experience while a milestone dates the founding to 2020
- Unfinished template content remains in production, including a placeholder telephone number and a placeholder LinkedIn link
Pricing & Plans
There is no permanent free plan and no self-service free trial. The cheapest published entry point for roaadent itself is the Starter tier at CHF 199 per month, intended for practices with one or two practitioners; Professional is CHF 399 per month and Enterprise is quoted on request. Sibling products and add-on modules are priced separately and start lower, from CHF 79 per month for inventory management, so the amount actually payable depends on the modules retained. Newly founded or newly taken-over practices may obtain six months of roaadent without subscription fees, subject to a one-off migration fee and manual verification.
- Starter — CHF 199 per month — practices with one to two practitioners — digital patient records
- scheduling and basic features
- Professional — CHF 399 per month — practices with three to five practitioners — everything in Starter plus AI functions
- materials management and billing
- Enterprise — on request — large practices and clinic groups — everything in Professional plus custom integrations
- 24/7 support and training
Data, GDPR & hosting
A consolidated view of how roaadent handles your data.
GDPR overview
The privacy notice is written against both the revised Swiss Data Protection Act, in force since 1 September 2023, and the GDPR, and it cites specific articles: legal bases under Article 6, security measures under Article 32, privacy by design and by default under Article 25, processor contracts under Article 28, and third country transfers under Articles 44 and following on standard contractual clauses. GDPR compliance is asserted in the site metadata, on an About page card and in the machine-readable discovery file, but no certificate, audit or attestation backs the claim. Two structural gaps stand out for a publisher established outside the European Union: no Article 27 EU representative is designated anywhere, and no data protection officer is named, so all rights requests fall to a general mailbox.
Who owns the data?
Schweizerpunkt GmbH, Gotthelfstrasse 41, CH-8172 Niederglatt, is named as the controller for the data processed through the site and its services. The privacy notice grants the usual rights under both the revised Swiss Data Protection Act and the GDPR: confirmation and access, rectification, and erasure, all exercised by writing to info@roaa.ch. Where the company hands data to third parties, it states that it does so under Article 28 processing agreements of its own. Those agreements bind the publisher to its suppliers; nothing on the site offers a data processing agreement to the customer practice, and no data protection officer is named.
Reuse rights
The published terms and privacy notice describe what the publisher does with data, not what a customer may do with data it takes back out, and no clause grants or restricts reuse by the practice. On the publisher's side the stated purposes are delivering the service, security, audience measurement and marketing, performing the contract, invoicing, answering enquiries and handling job applications, each tied to consent, contract, legal obligation or legitimate interest. Transactional emails carry open tracking through the company's CRM, presented as delivery assurance and record keeping. Google Analytics runs with IP anonymisation and transfers to the United States rest on standard contractual clauses. Whether any customer data feeds AI model training is never addressed, in either direction.
Data retention & training
Hosting summary
The general terms commit the publisher to storing and processing customer data exclusively in Swiss data centres, and the machine-readable discovery file repeats this as Swiss data residency. No hosting provider is named: the privacy notice refers only to an unnamed hosting provider, whose server logs are kept for a maximum of seven days for security reasons. Transfers outside Switzerland and the European Economic Area are contemplated for specific third-party services, in particular Google Analytics and embedded third-party content, and rest on the EU standard contractual clauses with supplementary measures. One distinction is worth keeping: the public marketing website itself runs on Google App Engine and resolves to an address geolocated in the United States. That describes the brochure site, not the application platform, and it does not contradict the Swiss residency promise made for customer data. Switzerland is outside the European Union, so a Swiss data centre is a third country from an EU perspective, adequate but not domestic.
Things to keep in mind
Risks and trade-offs to weigh before adopting roaadent.
- Clinical AI is decision support, not a diagnosis: treatment recommendations and diagnostic hints still need a dentist's own judgement, and habitual acceptance erodes that judgement
- AI-generated forms, findings and correspondence go out under the practice's name and carry its liability, so unread output is a real medico-legal risk
- A voice assistant answering patients around the clock handles health information without a human present; check what it records and what it says before letting it take clinical calls
- Public claims that do not survive checking, notably mobile apps that do not exist and three incompatible pricing stories, are a reason to get every commercial promise in writing
- Patient records are among the most sensitive data there is, yet no customer data processing agreement, subprocessor list or EU representative is published; ask for them before migrating
- Nothing states whether patient data feeds AI model training and no opt-out is documented, so a practice cannot currently reassure its patients on that point
- Concentrating records, diary, billing, stock and payroll in one subscription makes the practice heavily dependent on a small publisher; ask about data export and continuity before committing
Setup & Integrations
Technical difficulty
Low for the practice, but not immediate. The product is browser-based with nothing to install locally, and there is no self-service sign-up: the contract follows a demonstration and the publisher's acceptance. Data migration from an existing system is handled by the publisher and charged once. Training is included at the Enterprise tier. No technical skill is asked of the practice anywhere on the site, and no third-party connector needs configuring, since custom integrations are reserved for Enterprise. The practical effort is commercial and organisational rather than technical.
Deployment
Supported languages
Behind roaadent
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
Who publishes roaadent?
What does roaadent cost?
Is there a free trial?
Is there a mobile app?
Where is the data hosted?
Is roaadent GDPR compliant?
Which languages are supported?
Does roaadent offer an API?
What is the commitment period?
Is patient data used to train AI models?
Should you pick roaadent?
roaadent is a credible, narrowly aimed product: a cloud practice management system for Swiss dental practices, published by a company whose identity is easy to verify. The Impressum gives the legal form, the registered seat and the company identification number in full, the commercial register confirms them, and the terms make concrete commitments on availability, notice periods and price changes. Publishing actual monthly figures for every product in the range is unusual in medical B2B software and works in the buyer's favour.
What is weaker is proof. GDPR compliance is asserted rather than attested; no data processing agreement is offered to the customer practice, no subprocessor list is published, no EU representative is designated, and the question of whether patient data trains AI models is never raised. No named reference, review or adoption figure appears anywhere.
Several statements also fail on inspection. The site's own discovery file says the software runs on iOS and Android, yet no application exists in either store. The company describes itself as active since 2010 with fourteen years of experience, while its own timeline dates the founding to 2020 and the register records an entry in December 2016. Three different pricing stories coexist: published tables, pricing on request, and an individual quotation. Unfinished template content is still live, including a placeholder telephone number and a placeholder LinkedIn address.
The sensible reading is that this is a young product from an established small software house, launched in 2024 and still growing into its own marketing. A Swiss practice that wants one system rather than five, and does not mind a sales conversation before seeing the product, has good reason to book the demonstration. It should ask for the data processing agreement and the training position in writing.
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