SiGO
Spanish GovTech platform that runs public infrastructure maintenance end to end: citizen reports, work orders and georeferenced assets on a native GIS core, with cross-cutting AI that classifies, deduplicates and prioritises incidents. Certified at ENS Medium level.
What is SiGO?
SiGO is a maintenance and asset management platform built for Spanish public administrations and for the companies that run public services on their behalf. It belongs to the CMMS category, GMAO in Spanish, but its centre of gravity is geographic: every incident, work order and asset lives on a native GIS layer rather than on a map added afterwards. Town councils, provincial authorities and service concessionaires use it to run street lighting, roads, signage, urban trees, public buildings, sewer networks and waste collection from one database.
The product ships as fourteen modules that activate independently while sharing the same users, records and map. They fall into four families: core capabilities, covering citizen incident management, AI and computer vision, the citizen app and ENS security; an open platform layer with a REST API, webhooks and third-party integrations; field operations, covering work sheets, time clocking, GPS traceability, vehicle workshop and fleet, personnel management and waste collection with weighing; and a territory and data layer holding the GIS inventory and the dashboards.
AI runs across the platform rather than sitting in a single feature. It categorises incoming reports from both text and attached images, detects duplicates when several residents report the same problem from different angles, and ranks jobs by configurable criticality. Computer vision processes 360 degree imagery captured from municipal vehicles and video from road surveys, producing pavement condition indices and flagging cracks, potholes and damaged signage. A WhatsApp channel lets a resident report a problem from a photograph or a transcribed voice message. The stated principle is that the AI proposes and the technician decides: every detection reaches a technician with its visual evidence, GPS location and criticality score, and passes human validation before it becomes a work order. Models are trained on data from the vendor's own projects and can be retrained on a customer's data during rollout.
The company was registered in Castellon in 2013 and its founders come from urban infrastructure engineering. Named deployments include Santa Cruz de Tenerife, Castello, Valencia, Alcala de Henares and Aldaia, alongside AI pilots with Madrid city council and the Ciudad Real provincial authority.
What it does
- Centralise incidents, work orders and assets in a single system of record
- Pin every incident and every asset to a georeferenced interactive map
- Classify, deduplicate and prioritise citizen reports automatically
- Detect infrastructure defects from 360 degree imagery and road video
- Plan and assign jobs to the right field crew
- Track hours, materials and costs for each intervention
- Open a citizen reporting channel through an app, the web or WhatsApp
When to use SiGO / When not to
A quick filter to help you decide if SiGO is the right fit.
When to use SiGO
- Town councils and provincial authorities maintaining roads, street lighting, urban trees, signage and public buildings
- Municipal services running large field crews who need mobile work sheets and GPS traceability
- Public-service concessionaires handling waste collection, street cleaning or sewer networks
- Spanish public bodies bound by the ENS security framework and by the GDPR
- Organisations with an existing ArcGIS or QGIS inventory and an ERP they intend to keep
When not to use SiGO
- Buyers who want to compare prices or subscribe on their own: nothing is published and there is no self-service path
- Teams looking for a permanent free plan or a trial before committing
- Organisations outside Spain, since the product and its compliance frame are built around Spanish regulation and the site is Spanish-only
- Small teams wanting something running the same afternoon, as rollout is a four-phase project with parameterisation, migration and training
- Consumers looking for a downloadable app, because the citizen app ships under each municipality's own brand
How to use SiGO
A typical end-to-end flow, from setup to results.
- Request a demonstration or book a thirty-minute meeting with the team, as there is no self-service sign-up
- Phase one: the vendor analyses the service's needs and parameterises the platform accordingly
- Select which of the fourteen modules to activate, leaving the rest for later
- Phase two: connect the systems already in production, such as GIS, ERP, document manager or fleet GPS, through the API, CSV files or scheduled synchronisation scripts
- Phase two: migrate historical records from the system being replaced
- Where relevant, retrain the classification and vision models on the municipality's own assets during commissioning
- Phase three: train administrators and field users, then run pilot tests before going live
- Phase four: deploy in production with ongoing technical support and adjustments
- Day to day, managers work in the web interface while field crews use the mobile application
- Residents report and follow incidents through the municipal app, the web or WhatsApp
Pros & Cons
Pros
- GIS is native rather than bolted on, so each incident is tied to a georeferenced asset carrying its own history
- The ENS Medium certification is nominative and verifiable, issued to the company itself under certificate 34/5704/24/11075 by OCA Instituto de Certificacion, with initial certification on 7 November 2024
- The platform runs on Microsoft Azure's Spain region and customer data is stated to remain within the European Union
- A genuine REST API documented with OpenAPI, with outbound webhooks, granular per-client tokens and sandbox environments
- An explicit no-vendor-lock-in stance: standard-format export and integration with the systems a customer already runs
- Human validation is designed into the AI workflow instead of being left to the operator's discretion
- Numerous named public references, several with verifiable operational figures
Cons
- No public pricing whatsoever for the platform: no rate card, no entry price and no order of magnitude
- Neither a permanent free plan nor a free trial is announced anywhere
- The site, the documentation and the compliance frame are Spanish-only, which narrows the product to the Spanish market in practice
- The REST API is described on a product page but no public reference documentation is reachable
- Several 'Agenda una Demo' buttons point at an empty anchor, leaving the Calendly link as the only working path
- The LinkedIn address published in the footer and in the site's own structured data leads to a page that no longer exists
- The website privacy policy is a generic Spanish legal template describing a shared-hosting provider rather than this platform, and no data processing agreement is published
Pricing & Plans
SiGO does not publish a price for its platform. No permanent free plan and no free trial are announced, there is no public rate card and no entry-level figure, and access to commercial terms goes through a demonstration or a thirty-minute meeting with the vendor; the modular structure indicates a quotation scoped to the modules actually activated. The only monetary amounts shown anywhere on the site belong to Spain's public Kit Digital subsidy programme and cover separate small-business packages, ranging from 1,500 to 8,000 euros excluding VAT depending on the category. Those figures measure subsidised offerings aimed at small companies and must not be read as the entry price of the public-sector platform described here.
Data, GDPR & hosting
A consolidated view of how SiGO handles your data.
GDPR overview
Compliance is claimed explicitly and in concrete terms. The company cites Regulation (EU) 2016/679 and Spain's Organic Law 3/2018, and its security module lists GDPR conformity alongside ENS Medium certification. Data subjects exercise access, rectification, erasure, objection, restriction and portability by writing to the published address or to the registered office in Castellon, with a stated maximum of one month for deletion requests. The mobile applications policy names its legal bases, namely consent, performance of the service and public interest task, and directs complaints to the Spanish supervisory authority, the AEPD. International transfers are limited to technical data sent to Google LLC for push notifications, covered by the EU-U.S. Data Privacy Framework and standard contractual clauses.
Who owns the data?
The site states that operational data belongs to the customer. Municipal customers' data stays within the European Union and remains under the council's control, and the vendor undertakes neither to commercialise nor to exploit it. Where a council is the controller for a municipal service, SiGO acts as processor under the service contract signed between the two parties. Customers can export their records in standard formats and move a GIS inventory to another system, which the vendor presents as a deliberate refusal of vendor lock-in. For content that customers upload and host themselves, the privacy policy places responsibility for data protection compliance on the user rather than on SiGO.
Reuse rights
Customers may reuse their own operational records without asking permission: the vendor advertises data portability in standard formats and the ability to move a GIS inventory elsewhere, and lists no restriction on what a council does with its own maintenance history. Site content is treated separately. Texts, images, sounds, software and other material published on the website belong to the company or its licensors, and any reproduction, distribution, transfer, storage or public communication, whether total or partial, requires prior express consent. On the mobile side the applications gather only what a requested service needs, carry no advertising and do not sell personal data; what they collect reaches the relevant council and Google's Firebase push service, and no other third party except where the law requires it.
Data retention & training
Hosting summary
The vendor states that the entire platform runs on Microsoft Azure in the Spain region, within the European Union, and that municipal customers' data remains in the EU and under the council's control. Encryption is applied in transit through TLS and at rest, accesses and actions are fully audited per user, and automatic backups run with configurable retention and disaster recovery. Data can be exported in standard formats and a GIS inventory ported to another system. Two nuances are worth noting. The marketing website itself resolves to an Azure address that IP geolocation places in France, which concerns the public site rather than the platform's customer data. Separately, the mobile applications transfer technical data to Google LLC in the United States for push notifications, a transfer the vendor says is covered by the EU-U.S. Data Privacy Framework and by standard contractual clauses.
Where SiGO works
Country-level availability.
Available in
Things to keep in mind
Risks and trade-offs to weigh before adopting SiGO.
- Over-reliance on automated triage: the vendor's own rule that a technician validates every detection exists because unreviewed classification could misroute or under-rank a genuine safety hazard, and that safeguard only works if crews keep exercising it
- Automatic deduplication reduces noise but can also mask how many residents are reporting the same defect, which is itself a signal of how urgent a problem is
- Computer vision applied to 360 degree street imagery inevitably captures people, vehicles and private property in public space, and the site documents the imagery pipeline without describing how incidental personal data in those captures is handled
- Models can be retrained on a customer's own data during rollout, and no opt-out mechanism is documented, so a council's operational history shapes model behaviour with no described way to withdraw it
- The complete absence of published pricing makes independent budget comparison impossible for a public buyer before entering a sales process
- Two live twin domains serve the same site and the LinkedIn address in the site's structured data is dead, so any URL taken from this vendor should be checked before being relied upon
- The entire platform runs in a single cloud provider's Spanish region, which concentrates availability risk even though data export in standard formats is offered
Setup & Integrations
Technical difficulty
Moderate to high, and never self-service. Rollout is a guided four-phase project: needs analysis and parameterisation, then integration of existing systems and migration of historical records, then training and pilot testing, then go-live with support. Real migrations are substantial, including more than 300,000 historical incidents in one deployment and bidirectional synchronisation with an external ArcGIS Server holding around 285,000 elements. No client installation is required, since access is by credentials on web and mobile, and the vendor provides initial training, technical documentation and continuing support.
Deployment
Integrations
Supported languages
Behind SiGO
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What is SiGO?
Is SiGO a CMMS?
How much does SiGO cost?
Does SiGO offer an API?
Where is the data hosted?
Is the platform certified?
Which third-party systems does it integrate with?
Does the AI decide on its own?
Is there a mobile app?
Which languages does it support?
Should you pick SiGO?
SiGO is a narrow product that knows exactly who it serves. It addresses Spanish town councils, provincial authorities and public-service concessionaires, and almost every design decision follows from that: a native GIS core because municipal maintenance is inherently geographic, an ENS Medium certification because Spanish public bodies require it, and a modular catalogue because a waste-collection contract and a schools maintenance contract need very different things from the same database.
What holds up well under scrutiny is the substance behind the claims. The ENS certification is nominative and published as a certificate naming the company, its certifier and its number, rather than being an accreditation inherited from a cloud provider. The API is real, with OpenAPI documentation, webhooks, per-client tokens and sandbox environments. The no-vendor-lock-in commitment is stated concretely as standard-format export and integration with systems already in production. The AI is genuinely cross-cutting rather than decorative, and the vendor's insistence that a technician validates every detection is a sensible constraint in a domain where a misclassified structural risk has physical consequences.
The reservations are mostly about transparency rather than capability. There is no published price of any kind, no free plan and no trial, so a buyer cannot form a budget without a sales conversation. The API has no publicly reachable reference documentation. The website's privacy policy is a generic Spanish template that describes a hosting provider rather than this platform, and the LinkedIn link published in the site's own structured data is dead, both of which suggest the public-facing surface receives less care than the product.
For a Spanish public body with an existing GIS and a real field operation, SiGO is a credible and well-referenced option. Outside that frame, the language, the regulatory fit and the absence of pricing make it a difficult proposition to evaluate.
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