VecinApp
Spanish cloud platform for property management firms running comunidades de propietarios. Native AI sorts the inbox, reads invoices and triages incidents, alongside SEPA collections, PGC accounting, owners' meetings and a resident app included in every plan.
What is VecinApp?
VecinApp is a Spanish cloud platform for property administrators, the administradores de fincas who run comunidades de propietarios, the homeowners' associations that Spanish horizontal-property law puts in charge of shared buildings. The publisher, VecinApp Technologies, S.L., is based in Barcelona, and the product is sold to the management firm rather than to the building: it is priced per community under management, with a billing minimum of 20 communities. The pitch is generational. The site dates the packages that dominate the market, Pragma, Gesfincas and Domus, at more than twenty years old, locally installed, with no AI and no mobile. Against that, VecinApp claims artificial intelligence that is built in rather than bolted on: 'La IA trabaja dentro, no en parches'. In practice the assistant, Copilot, comes at two levels: informational on the entry-level Core plan, and an executor on Automation, where it reads your data and performs actions, always after you confirm them. The other AI uses are named one by one: classifying and drafting inbound email, ranking incidents by urgency, spotting arrears patterns, OCR on supplier invoices, and transcribing voice notes. One further capability surfaces only on the sub-processor page, an AI voice agent for inbound calls running on Vocals AI with Twilio telephony, and no commercial page mentions it. The platform has three faces: an administrator console, a resident app on iOS and Android, and contractor access. The resident app is part of the sales argument rather than an upsell, included at no extra cost on every plan, and the publisher openly suggests that firms rebill it to their communities. Residents use it to report incidents with a photo, pay by card or Bizum, vote at general meetings, receive push notices, book common areas and read documents. Six functional areas are claimed: management, finances, treasury and accounting, communication, AI and automation, and scale. Everything is anchored in Spanish practice, from SEPA collection files and Norma 43 statements to the Plan General Contable and the Ley de Propiedad Horizontal, with a Barcelona team and support in Spanish and Catalan. Migration from an existing package is handled by the publisher, advertised at no cost, with a data audit within 48 hours.
What it does
- Ask a Copilot assistant for what you need in plain language; on the Automation plan it queries your data and carries out the action once you confirm it.
- Issue quotas, budgets and receipts, generate SEPA direct debit batches as XML, and chase arrears with formal claims.
- Take in incidents photographed by residents, let AI rank them by urgency, assign a contractor and follow the status in real time.
- Have inbound email classified, summarized and drafted for you, and supplier invoices read by OCR.
- Convene an owners' meeting, collect responses, run online voting with quorum and ownership coefficients, and produce the minutes.
- Reconcile bank movements from Norma 43 files, or by overnight aggregation on the Complete plan, and keep the books under the Spanish PGC.
- Export the entire dataset whenever you want, without a request and at no cost.
When to use VecinApp / When not to
A quick filter to help you decide if VecinApp is the right fit.
When to use VecinApp
- Spanish property management firms (administradores de fincas) with at least 20 homeowners' associations under management, which is where the 20-community billing minimum starts to make sense.
- Practices leaving a desktop-era package such as Pragma, Gesfincas or Domus, since the publisher carries out the migration itself and advertises it at no cost.
- Firms that want to hand owners a mobile app: it ships with every plan, and the publisher encourages practices to rebill it to their communities as a premium service.
- Offices buried under inbound email and incident reports, who want AI to classify, summarize and draft replies, which is what the Automation plan adds.
- Multi-branch practices that need separate offices inside a single account, overnight bank aggregation and full Spanish PGC bookkeeping in the same tool rather than in a separate ledger, all of which sit on the Complete plan.
When not to use VecinApp
- Anyone operating outside Spain: the product is built around the Ley de Propiedad Horizontal, SEPA direct debit files, Norma 43 bank statements, the Spanish general chart of accounts and Bizum, and the site exists in Spanish only.
- Practices with fewer than 20 communities, since all three plans apply a 20-community billing minimum.
- Teams that need to plug the tool into their own systems programmatically, as there is no public API, no developer documentation and no developer subdomain.
- Self-managed buildings and community presidents acting without an administrator, whom the site routes to a contact form without publishing a price; and more broadly rental management, brokerage or any building administration outside the Spanish horizontal-property regime, which the product does not cover.
- Buyers whose procurement requires a security certification held by the vendor itself, since none is published.
How to use VecinApp
A typical end-to-end flow, from setup to results.
- Start at the sign-up page, which offers two routes: a 30-minute demo with the team, or creating a trial account straight away.
- If you would rather look first, take the guided product tour, which the site says runs in under three minutes.
- Open the trial: 30 days, full access, no card and no commitment, with the publisher claiming you can be running in five minutes.
- Follow the in-app guided onboarding, which is available from the Core plan upward.
- If you are moving off another package, send an export of your current system: Pragma, Gesfincas (.NET and FOX), Fynkus, FincasPro, FincasPlus, Netfincas, TAAF, IESA or Excel.
- Let the publisher run its data audit, announced within 48 hours, and agree a migration schedule with written acceptance criteria.
- Review the summary screen the publisher puts in front of you (communities, units, owners, ownership coefficients, IBANs and opening balances) and confirm before the load goes live.
- On the Complete plan, budget for one extra configuration step around your bank accounts; that plan's price is settled on a call.
- Point owners to the VecinApp Vecinos app on the App Store or Google Play. It is free for residents and only works if their administrator uses VecinApp.
Pros & Cons
Pros
- Public, per-unit pricing that can be checked on two mutually consistent commercial pages plus a calculator, in a sector the site itself describes as opaque.
- Migration carried out by the publisher, advertised at no cost, with a detailed list of what is carried over and written acceptance criteria.
- The resident app is included in every plan, the cheapest one included, and the publisher positions it as something the firm can rebill.
- Unconditional reversibility: a full export at any time, without a prior request and at no charge.
- Compliance documentation that is unusually detailed for a company of this size: privacy policy v2.5, a /subencargados page v1.2 declared as the single Article 28(2) source, 30 days' notice of change, a right to object and termination without penalty.
- The GDPR chain of responsibility is spelled out (controller, processor, further sub-processor), which is the awkward part of this trade.
- A no-training commitment recorded against both named model providers, zero retention against one of them, and two mobile apps genuinely published on both stores under the company's own name.
Cons
- The real entry ticket is €40 per month, not the €2 in the headline: the €2 is per community, and the billing minimum is 20 communities.
- The publisher is very young, entered in the commercial register on 8 April 2026 and declaring between two and ten employees on LinkedIn.
- No public API, so no programmatic integration; the only API mention on the site sits in a file whose plan list is out of date.
- No security certification in the publisher's own name: the 'SOC 2 compliant' claim carries no number, no auditing body and no report.
- The contract that actually governs the service is not public. The published terms cover the marketing site, and the Condiciones de Contratación are accepted at sign-up.
- The Complete plan has no firm price: 'desde 6 €', 'según tus cuentas bancarias', settled on a call.
- Supporting figures come with no source or method (25+ modules, 12 banking integrations, 99.9% uptime, support under 2 minutes, 98+ communities managed, over 80% satisfaction), and no independent review evidence is readable, since Capterra, G2 and Trustpilot refused access to the target and to a control alike.
Pricing & Plans
There is no permanent free plan. The publisher offers a 30-day full-access trial with no card and no commitment, and devotes a page to arguing against free property management software. Pricing is a subscription billed per managed community per month, VAT excluded ('IVA no incluido'): Core at €2, Automation at €4.50 and Complete from €6. The headline of €2 per community per month is not what a first invoice looks like, because all three plans carry a billing minimum of 20 communities. The genuine entry point is therefore €40 per month (€2 × 20), a figure confirmed both by the calculator on the pricing page and by that page's own meta description ('Core desde 40 €/mes y Automation con IA desde 90 €/mes'). Large buildings are weighted: 31 to 80 units count as 1.5, more than 80 count as 2. The publisher's own worked example is a practice with 40 communities paying €80 per month. Add-ons sit on top: Mi Despacho at €29 per tax ID per month, plus digital signature billed per use, a custom email domain and custom branding, none of which carry a published price. Beyond roughly 200 communities, or for a multi-office group, an 'A Medida' plan is quoted individually. There are no implementation or configuration fees and no minimum term. Two figures circulating around this product are not product prices: the €5, €8 and €11 in the site's structured data belong to a retired plan generation and appear nowhere else, and the Kit Digital subsidy of up to €12,000 is Spanish public funding available to the customer, not a discount from the publisher.
- communities
- units and owners
- quotas
- budgets and SEPA receipts
- settlements and arrears
- suppliers
- invoices and contracts
- owners' meetings
- everything in Core plus an executing Copilot
- the AI email inbox that classifies
- summarizes and drafts
- assisted bank reconciliation
- workflows
- invoice OCR
- advanced reports
- assisted onboarding and migration
- everything in Automation plus overnight automatic bank aggregation
- PGC accounting with a tax module
- treasury forecasts
- multi-office and a dedicated account manager.
- A Medida
- mentioned for practices beyond roughly 200 communities or for multi-office groups
- with no published rate card.
- 30-day trial with full access on any plan
- no card and no commitment. There is no permanent free plan.
- Mi Despacho at €29 per tax ID per month
- digital signature billed per use
- own email domain
- and custom branding
- the last three without published prices.
Data, GDPR & hosting
A consolidated view of how VecinApp handles your data.
GDPR overview
Implementation is documented, not merely asserted. The publisher states 'Cumplimos RGPD y LOPD-GDD'; the privacy policy is version 2.5 of August 2026, drafted against Article 13 GDPR, Article 22 LSSI-CE and Spanish Organic Law 3/2018. Rights are set out article by article, 15 to 21, with a one-month response deadline extendable to three, and the AEPD is named and addressed (C/ Jorge Juan 6, 28001 Madrid). Customers accept a processing agreement with a sub-processor annex, while the /subencargados page is declared the single Article 28(2) source that prevails over it: 30 calendar days' notice of any change, a reasoned right to object, termination without penalty. Transfers outside the EEA rely on the 2021/914 standard contractual clauses and, where applicable, the EU-US Data Privacy Framework. Article 32 measures are enumerated: TLS 1.3, AES-256 at rest, mandatory MFA, least-privilege roles, row level security, an immutable audit log and point-in-time recovery.
Who owns the data?
VecinApp Technologies, S.L. (CIF B27593391, Barcelona) sets out a three-link chain: the homeowners' association is the controller, the property administrator is the processor, and VecinApp is a further sub-processor under Article 28(4) GDPR. For its own customer, billing, prospecting and monitoring records it switches roles and acts as controller. Privacy queries go to dpo@vecinapp.es. Ownership of the content is never spelled out, since the published terms cover the marketing site only, but reversibility is: full export at any time, without a request and at no charge, then 30 days of export access after cancellation. The publisher's own line: 'Si un software necesita retener tus datos para retenerte a ti, no es tu software'.
Reuse rights
The privacy policy lists seven purposes, each with its Article 6 basis: delivering the service (6(1)(b)), invoicing (6(1)(b) and 6(1)(c)), support (6(1)(b)), security (6(1)(f)), product improvement (6(1)(f)), analytics and advertising (6(1)(a), consent), and commercial messages to active customers (6(1)(f)). Product improvement is explicitly bounded to 'análisis agregado del uso de la plataforma, dentro de la cuenta del usuario'. Two model providers are named: Anthropic PBC for the assistant's language work, and OpenAI Inc for invoice reading, voice transcription, drafting and classification. Both are listed with 'sin entrenamiento con los datos', and Anthropic additionally with zero retention. No sale, rental or commercial transfer of personal data is declared anywhere. On the customer's side the publisher states that the whole dataset can be exported at any moment, without asking permission and without a fee, which is what makes reuse elsewhere practical. One detail invites confusion: the site's robots.txt carries a Content-Signal header declaring ai-train=yes, but that applies to the marketing content of the public website, not to customer data.
Data retention & training
Hosting summary
The sub-processor page names hosting provider by provider, which makes the picture verifiable. The main database, authentication, file storage, server functions and backups sit with Supabase Inc. on AWS eu-west-2 (London, United Kingdom). Transactional email runs on Resend at AWS Ireland, the web front end on Vercel in EU regions (Paris and Stockholm). Object backups go to Cloudflare R2 in Western Europe, and contingency infrastructure and scheduled jobs to Hetzner in Germany and Finland. eIDAS signing runs on Firma.dev at AWS Paris, accounting and invoicing on Holded in Spain, and bank aggregation on Wealth Reader S.L. in Spain over Google Cloud EU regions, as an entity supervised by the Bank of Spain (no. 6939). Push notifications and address validation pass through Google Ireland in Dublin, with possible onward processing by Google LLC in the United States, and error monitoring through Sentry in Germany. AI processing and internal tools (Anthropic, OpenAI, Twilio, HubSpot, Calendly, Slack, Stripe) sit in the United States under standard contractual clauses and, where applicable, the EU-US Data Privacy Framework. One caveat: the marketing pages summarize all this as 'servidores en la UE', and the London database is filed under 'EEA', which the United Kingdom left.
Where VecinApp works
Country-level availability.
Available in
Things to keep in mind
Risks and trade-offs to weigh before adopting VecinApp.
- Identity and seniority do not line up. The site's machine-readable file says 'Fundada en 2024' and its structured data carries foundingDate 2024, while the Spanish commercial register records the company's entry on 8 April 2026, a gap of roughly two years running in favor of a seniority no source establishes. The domain is older still: vecinapp.es was already registered and parked with DonDominio in December 2021, four years and three months before incorporation, and the first successful archive capture, on 8 April 2022, falls exactly four years to the day before the register entry. The iOS app was published on 4 March 2026, also before the company existed on paper; a developer account transfer would explain it, but the site does not. One further identity check comes back negative: the tax number B27593391 returns isValid false in VIES, while the service was healthy and discriminating the same day. In Spain this is not probative on its own, since a NIF only appears in VIES once the company registers for intra-EU trade, and the number is confirmed by the official register, but the fact is worth knowing.
- Three pricing generations coexist, and the advertised price is not the entry ticket. The live grid reads Core €2 / Automation €4.50 / Complete from €6 per community per month; the site's LLM file still lists an 'Esencial / Profesional / Avanzado' set with no amounts; and the structured data carries those same retired names at €5, €8 and €11, figures that appear on no page. On top of that, the pricing page is headlined 'desde 2 € por comunidad al mes' while the smallest possible invoice is €40 per month, because of the 20-community billing minimum, as that page's own meta description confirms.
- An API is announced and does not exist. The site's LLM file places an 'API' in a plan tier, yet no API route, no developer subdomain and no documentation could be found, and the plan names in that same file are themselves out of date.
- SOC 2 is claimed without attestation. The 'SOC 2 compliant' line carries no report number, no auditing body, no report and no compliance page. Every other SOC 2, ISO 27001 and PCI DSS mention on the site belongs to a named sub-processor rather than to the publisher itself, and the privacy page attributes SOC 2 to its suppliers only.
- The contract that governs the service is not published. The public terms cover the marketing website only and refer to Condiciones de Contratación accepted at sign-up but never posted, so no contractual fact about the service itself can be established from the site.
- Primary hosting sits in the United Kingdom but is labeled 'EEA'. The main Supabase database runs on AWS eu-west-2 in London, which the publisher files under 'EEE' although the United Kingdom is no longer part of the EEA. The same line does correctly invoke an Article 45 adequacy decision.
- Several supporting claims cannot be checked. The headline figures come with no source and no method (25+ modules, 12 banking integrations, 99.9% guaranteed uptime, support in under 2 minutes, more than 98 communities managed, over 80% resident satisfaction), and the industry citations, CGCAFE's 'Informe Sectorial 2025', the Observatorio Inmobiliario and Spain PropTech, are quoted without a link or a reference. Capterra, G2 and Trustpilot returned identical refusals for this product and for a nonsense control, so no rating or review volume can be quoted, and none can be refuted either. Finally, an AI voice agent is declared on the sub-processor page, running on Vocals AI with Twilio telephony, yet appears on no product page, so its availability and the plan it belongs to are unknown.
Setup & Integrations
Technical difficulty
Low: nothing is installed, the console runs in a browser and residents use a mobile app. The publisher claims a five-minute start and guided in-app onboarding from the Core plan up. The real work for an already-equipped practice is the data migration. You supply an export of your current system, the publisher loads it, and you approve a summary screen (communities, units, owners, coefficients, IBANs, opening balances) before confirmation. An audit is promised within 48 hours, against written acceptance criteria. Complete adds a bank-account configuration step. No development skills are needed, and none would help: there is no API.
Deployment
Apps stores
Integrations
Supported languages
Behind VecinApp
Social
Resources
All the official URLs gathered for verification and reference.
Alternatives
Tools that compete with or complement VecinApp.
Frequently asked questions
What does VecinApp really cost to get started?
Is there a free plan?
Is the resident app charged separately?
Do the mobile apps actually exist?
Is there an API?
What exactly does the AI do?
Is customer data used to train AI models?
Where is the data hosted?
Can I get my data back if I leave?
Which systems can be migrated across?
Should you pick VecinApp?
VecinApp is a narrow vertical product, and it is honest about that: a Spanish property management practice with at least 20 comunidades de propietarios under management, and nobody else. Outside Spain, or below that threshold, the fit breaks immediately. The claimed differentiator holds up against the sources. The AI runs through the workflow rather than sitting beside it, and the publisher names its model providers instead of gesturing vaguely at 'AI', with a no-training commitment recorded against both and zero retention against one. The commercial and documentary transparency is real: two mutually consistent pricing pages plus a calculator, a sub-processor page that names each host and its location, and an export promise with no strings attached. Two reservations deserve weight. The first is the publisher's age. The company was entered in the Barcelona commercial register on 8 April 2026, declares between two and ten employees, and no independent audience evidence is readable, since Capterra, G2 and Trustpilot refused access equally to this product and to a control, so nothing can be concluded either way. The second is content upkeep. Three pricing generations coexist on the site, a founding date roughly two years earlier than the register circulates in the machine-readable files, and an API is announced in one of those files while none exists. None of this is fraud, but all of it means the marketing pages are not maintained to the standard of the compliance pages. Nothing supports the 'SOC 2 compliant' line either: every other SOC 2, ISO 27001 and PCI DSS mention on the site belongs to a sub-processor, not to VecinApp. A reasonable buyer will ask for the rate card and the Condiciones de Contratación in writing, and will trust the pricing page over the structured data.
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