Dewstack
Dewstack is a documentation platform for teams that publish customer-facing knowledge bases, help centers and SOPs on their own domain. It drafts pages from imports, screen recordings or connected AI agents, and answers readers with a source-citing chatbot.
What is Dewstack?
Dewstack is a SaaS documentation platform aimed at the documentation your customers read, published by a company incorporated in Estonia. A single product covers five uses - knowledge bases, help centers, SOPs, user manuals and internal handbooks - and each one ships as a living site rather than a folder of files.
The thesis behind the product is blunt: nobody sits down to write eighty pages, so the first draft has to come from somewhere else. Dewstack offers five origins for content: a conversation with an AI agent, an uploaded document, scattered sources (more than twenty are supported), a FlowCapture screen recording, or a plain description of what you want documented.
Agents connect over MCP and OAuth, with a single approval on the customer's own sign-in screen: Claude and ChatGPT (developer mode) today, Claude Code and Cursor through a key. Everything an agent writes arrives as a draft and waits for a human to publish it; markup is sanitized, every write is logged, every key has a daily ceiling, and version history allows a rollback.
Publishing covers a custom domain, free SSL, the customer's branding, a landing-page builder, password protection, per-collection access control, version history with rollback, four roles and a typo-tolerant AI search. SmartDocs, the reader-facing chatbot, is trained only on the customer's own content, always cites the source article, says when it does not know and sends the question to an inbox; it embeds in the customer's own application and in Slack.
There is also a deliberate machine-readable surface: an MCP endpoint on the published docs site (/mcp) with search, fetch, list_articles and get_article, a markdown version of any page by appending .md, plus llms.txt and llms-full.txt referenced from robots.txt. A public REST API uses self-served dsk_ keys carrying a read-only or read-write scope that is fixed at creation and can never be widened. AI Page Assist rewrites, restructures and translates a page in place.
The claimed differentiator is the loop - write, publish, answer, learn, write - in which failed searches and unanswered questions feed the next writing session. Dewstack claims more than 1,000 teams, displays customer logos including Arizona State University, Ricoh, Suncoast, EazyERP and Greenberg Casework, and runs its own documentation on its own product at docs.dewstack.com, with a publicly exposed MCP endpoint you can try.
What it does
- Publish a documentation site on your own domain, with free SSL and your own branding
- Answer reader questions with an AI chatbot that cites the source article
- Let a connected AI agent write draft pages for you
- Import Word, PDF, Markdown, HTML, Notion, Confluence and Google Docs content
- Record a task in Chrome and turn it into an illustrated step-by-step procedure
- See which searches returned nothing and which reader questions went unanswered
- Expose your documentation to AI agents through MCP, llms.txt and raw markdown
When to use Dewstack / When not to
A quick filter to help you decide if Dewstack is the right fit.
When to use Dewstack
- Support and customer success teams that want a public help center to deflect tier-1 tickets, with an AI assistant that answers from the documentation and passes what it cannot answer to a human inbox.
- SaaS vendors that need product documentation live on their own domain, with free SSL and their own branding, without pulling an engineer off the roadmap.
- Operations and quality managers who document SOPs, runbooks and internal procedures, and solo technical writers or very small documentation teams (the Starter plan is built around a single seat).
- Teams already working in Claude, ChatGPT, Cursor or Claude Code that want their agents to draft documentation directly through the MCP endpoint.
- Organizations migrating away from Confluence, Notion, GitBook or Google Docs, using the multi-source import center; one published testimonial claims the move from Confluence took less than a day.
When not to use Dewstack
- Teams looking for a general-purpose internal wiki: Dewstack positions itself against Notion and Confluence for customer-facing documentation, not as a replacement for team note-taking.
- Teams that require a permanent free plan, because none exists. There is only a 7-day trial, and dashboard access closes at the end of the seventh day.
- Organizations that require a signed DPA, a named list of subprocessors or a SOC 2 / ISO 27001 certification, or that are bound by an EU data residency rule: none of those documents is published, and personal data is processed in the United States with no EU hosting option.
- Users under 16 and teams that rely on telephone support: the terms set a minimum age of 16 and explicitly rule out phone support (section L.2), leaving email, in-app messages and the help center.
- Teams expecting their page content to be machine-translated on the fly: the multilingual setting translates the published site's interface into 11 languages, not the articles themselves.
How to use Dewstack
A typical end-to-end flow, from setup to results.
- Create an account with a valid email address and start the 7-day trial; no credit card is required and setup is advertised at under three minutes.
- Start from a template that arrives as a living site already filled with real content, then remove what does not apply to you.
- Or import what you already have: Word, PDF, Markdown, HTML files or a website, plus Notion, Google Docs, Confluence, GitHub, Jira and Dropbox by OAuth from the Pro plan, and bulk ZIP, PDF or CSV imports.
- Or record a task with the Chrome extension: every step becomes a screenshot and a written procedure.
- Or simply describe what you are documenting and let the platform build and publish the pages.
- Connect an AI agent: paste the address, sign in and press Allow. Only Owners and Admins can approve a connection.
- Create an API key for a coding agent if needed; keys created by hand are read-only unless write access is chosen explicitly at creation.
- Review the drafts produced by agents and imports, then publish them, since nothing an agent writes goes live on its own.
- Publish the site: connect your domain, branding and SSL from the dashboard, with no configuration work. MCP, llms.txt and the markdown versions switch on with publication rather than through a setting.
- Embed SmartDocs in your own application with the script snippet and widget id from the Embed tab.
Pros & Cons
Pros
- Anything an AI agent writes must be approved by a human before it goes live, with sanitized markup, logged writes, version history and immediate key revocation.
- API key scope is fixed at creation and can never be widened afterwards, and write access is limited to drafts.
- Reversibility is taken seriously: PDF, HTML ZIP, CSV, per-page markdown and llms-full.txt, all available without a prior request.
- Flat pricing with seats included, rather than per-user billing that drifts upward as the team grows.
- The analytics loop tells you what to write next by surfacing searches that returned nothing and questions the assistant could not answer.
- A native machine-readable surface (MCP endpoint, llms.txt, markdown by URL) that is still uncommon in this market, and the publisher runs its own documentation on the product with a public MCP endpoint you can try.
- Publishing needs no developer, since domain, SSL and branding are handled from the dashboard; the 7-day trial is full access with no card, the published site stays online 14 days after it ends, and a 30-day money-back guarantee is advertised on the first invoice.
Cons
- Two different company names coexist on the same site: DewStack OÜ in the terms and conditions, Zynova Technologies OÜ in the footer copyright, and no postal address is published anywhere.
- The refund position is contradictory: the home and pricing pages advertise a 30-day money-back guarantee, while section J.3 of the terms states that the service is non-refundable and that no exception will be made.
- No DPA is offered, no named list of subprocessors is published and no security certification is displayed; data is processed in the United States although the publisher is Estonian, with no EU hosting option.
- Nothing is published about whether customer content is used to train models, and no opt-out is documented.
- There is no permanent free plan, so past the 7-day trial you have to pay, and the entry point at 39 USD per month is higher than consumer-grade competitors.
- The privacy policy and the terms are both dated 1 December 2024 and have not been refreshed, while the product changelog runs to August 2026.
- AI quotas are strict and pause the AI features once the monthly ceiling is reached (2,000 requests on Starter); there is no phone support, the only human contacts are a form and two email addresses, and the multilingual setting translates the published site's interface but not the content of your pages.
Pricing & Plans
Dewstack does not offer a permanent free plan. Access begins with a 7-day full-access trial that requires no credit card, after which a paid subscription is necessary. Four tiers are published: Starter at 39.00 USD per month (32.00 USD per month billed annually), Pro at 89.00 USD (74.00 USD annually), Premium at 149.00 USD (124.00 USD annually) and Enterprise on quotation. Annual billing is presented as two months free: pay for ten months, get twelve. Seats included run from one on Starter to three on Pro, five on Premium and an unlimited number on Enterprise, with additional seats at 10.00 USD per user per month on Starter, 8.00 USD on Pro, 6.00 USD on Premium and on quotation on Enterprise. Billing is monthly or annual, and an upgrade to a higher plan is invoiced immediately. A 30-day money-back guarantee is advertised on the home and pricing pages, whereas section J.3 of the terms states that the service is non-refundable.
- 1 seat
- 3 projects
- 2 AI assistants
- 2
- 000 AI requests per month
- 4M training characters per assistant
- 50 revisions
- 30-day analytics retention and email support.
- 3 seats
- 10 projects
- 5 AI assistants
- 5
- 000 requests per month
- 20M characters
- 100 revisions
- 60-day analytics
- 5 seats
- unlimited projects
- 10 AI assistants
- 10
- 000 requests per month
- 60M characters
- unlimited revisions
- 180-day analytics
- unlimited seats
- custom quotas
- premium SLA and a dedicated account manager
- custom contracts and invoicing
- and advanced security controls.
- SmartDocs
- AI Page Assist
- the browser extension
- more than 700 embeds
- free hosting and SSL
- a custom domain
- the MCP endpoint and the REST API.
- 10.00 USD per user per month on Starter
- 8.00 USD on Pro
- 6.00 USD on Premium
- on quotation on Enterprise.
Data, GDPR & hosting
A consolidated view of how Dewstack handles your data.
GDPR overview
The privacy policy, effective 1 December 2024, states that "User Personal Information includes Personal Data as defined in the General Data Protection Regulation" and sets out its legal bases: performance of the contract for name and email, legitimate interest for the rest, including IP logs and responses to legal process. Access, rectification, modification and deletion can be exercised from the profile or by writing to support@dewstack.com; erasure of consent-based data is handled within 30 days, and complaints sent with the subject "Privacy Concerns" get an answer within 45 days at most. Affected users are notified of data breaches, and material changes to the policy are announced 30 days in advance. Missing, however: no Article 27 EU representative, no named DPO, no privacy@ or dpo@ address, no explicit claim of GDPR compliance and no certification. The publisher is Estonian, but processing takes place in the United States.
Who owns the data?
The customer keeps ownership. Section D.3 of the terms states: "You retain ownership of and responsibility for Content you create or own." Dewstack receives a narrow license limited to hosting, displaying, indexing and backing up that content as needed to run the service (D.4), and the same clause specifies that the license "does not grant Dewstack the right to sell Your Content or otherwise distribute or use it outside of our provision of the Service." Licenses end when the content is removed from the servers. Private spaces are treated as confidential, with staff access limited to support with the customer's consent or to security work. The privacy policy adds that information in your workspaces belongs to you. Export is unrestricted and requires no prior request.
Reuse rights
Customers can reuse and export their own content at any time without asking permission: PDF with a table of contents, a ZIP of HTML per collection, a CSV of every page, a raw markdown version of any published page by appending .md to its URL, and llms-full.txt for the whole corpus. On Dewstack's side, account data is limited to a username, a password and a valid email address, with an optional profile, and is used to create the account, deliver the service, answer support requests, identify users, keep security logs and meet legal obligations. Dewstack neither collects nor processes card numbers; a third-party payment provider handles them. The privacy policy states: "We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes." A limited number of vendors bound by data protection agreements may process data on Dewstack's behalf. No advertising is hosted, though embedded third-party content such as YouTube may carry some. Content placed in public or unlisted spaces is visible to anyone and may be indexed or scraped by third parties. The Doc Sync browser extension captures screenshots, interactions and URLs only during an explicit recording, never passwords or card numbers, does not run on internal browser pages, and uploads a session only once it ends, after which AI turns it into a draft. Third-party analytics run on parts of the website, Do Not Track signals are not honored, and marketing emails carry a tracking pixel that records opens and IP addresses.
Data retention & training
Hosting summary
The privacy policy states: "We store and process the information that we collect in the United States in accordance with this Privacy Statement (our subprocessors may store and process data outside the United States)." It adds that while Dewstack processes all user personal information in the United States, its third-party vendors may process data outside the United States or the European Union. Data is encrypted in transit over HTTPS with SSL/TLS and stored encrypted with trusted third-party cloud providers, described only as "such as Google Cloud or Amazon AWS"; no subprocessor is named in any published list. No EU hosting option is announced, even though the publisher is an Estonian company. Independently, the site's own DNS resolves to 216.150.16.1, a United States address on AS16509 (Amazon.com) served from an anycast node. In practice, a European buyer should treat the United States as the processing jurisdiction and should not expect a documented transfer mechanism or a choice of region.
Things to keep in mind
Risks and trade-offs to weigh before adopting Dewstack.
- Two company names appear on the same site: DewStack OÜ in the terms and conditions, Zynova Technologies OÜ in the footer copyright. Check which entity you are actually contracting with before you sign.
- No postal address is published anywhere, neither in the terms, the privacy policy, the contact page nor the footer, so formal written notice has no stated destination.
- The refund rule is contradictory: section J.3 of the terms declares the service non-refundable and states that no exception will be made, while the home and pricing pages promise 30 days money back. Get the applicable rule confirmed in writing before paying.
- The privacy policy and the terms are dated 1 December 2024 while the product kept evolving until August 2026, so the clauses may no longer describe the service you are buying.
- An Estonian publisher processing personal data in the United States, with no transfer mechanism detailed and no EU option, combined with no DPA, no named list of subprocessors and no security certification, is a difficult file to defend in a regulated procurement.
- Nothing is published about whether customer content is used to train models, and no opt-out is documented, so there is nothing you can cite in an internal review.
- Drafts written by an AI agent still need a human to publish them, but nothing forces that human to read them closely, and a documentation set nobody rereads drifts away from the product it describes. AI features also stop outright once the monthly request ceiling is reached, and the customer logos and testimonials shown on the site cannot be verified from the site itself.
Setup & Integrations
Technical difficulty
Low. The home-page FAQ states that no developer is needed; the pricing page advertises setup in under three minutes. Publishing, branding and a custom domain with SSL are handled from the dashboard, and the MCP endpoint, llms.txt and the markdown alternates are switched on by publication rather than by configuration. The only optional technical steps are pasting a script snippet for the SmartDocs widget, pointing a DNS record at the custom domain and creating an API key for a coding agent. Pre-filled templates avoid the blank page, and one testimonial claims setup took 20 minutes.
Deployment
Integrations
Supported languages
Behind Dewstack
Social
Resources
All the official URLs gathered for verification and reference.
Alternatives
Tools that compete with or complement Dewstack.
Frequently asked questions
Can an AI agent overwrite my documentation?
Is there a free plan?
What happens to my published site if the trial expires?
Can I get my content back if I leave?
Do I need a developer to set it up?
How is Dewstack different from Notion or Confluence?
Where is my data hosted?
Which sources can I import from?
Can the chatbot invent an answer?
Does Dewstack translate my pages?
Should you pick Dewstack?
Dewstack is built around a clear thesis: the first draft should come from somewhere other than a blank page, and the analytics should tell you what to write next. That loop - write, publish, answer, learn - is what the product sells, and the pieces hold together.
The technical differentiator is real. An MCP endpoint on every published docs site, llms.txt, a markdown version of any page by URL, and agent writes confined to drafts are not common on this market. The governance around them is serious too: explicit approval on your own sign-in screen, key scopes frozen at creation, logged writes, version history and instant revocation. Reversibility is exemplary, with PDF, HTML ZIP, CSV, markdown and llms-full.txt available without asking anyone.
The reservations sit on the legal and compliance side rather than on the product. No postal address appears anywhere on the site; two different company names coexist, DewStack OÜ in the terms and Zynova Technologies OÜ in the footer; the legal documents are dated 1 December 2024 while the changelog runs to August 2026; and the terms declare the service non-refundable at the very moment the pricing page promises 30 days money back. On compliance, there is no DPA, no named list of subprocessors, no certification, all processing takes place in the United States for an Estonian publisher, and nothing at all is published about model training on customer content.
The natural fit is a support or product team in an SME or a SaaS company that wants customer-facing documentation live quickly and readable by AI agents. Organizations with strong compliance requirements, such as a signed DPA, EU data residency or an audited security posture, should obtain those commitments in writing first, because the site itself does not provide them.
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