Chatwize
Dutch-built AI chatbot platform that trains on your own website pages, PDFs and documents to answer customer questions around the clock in 95+ languages, hands conversations to a human when needed, and goes live in roughly ten minutes.
What is Chatwize?
Chatwize is an AI chatbot platform for companies that want to automate first-line customer contact without hiring a developer. The premise is deliberately narrow: you supply the source material — website pages, PDFs, Word documents, CSV tables, YouTube videos — and the assistant answers only from what you approved. Chatwize treats that boundary as the selling point, advertising replies strictly bound to your selected source data and claiming 99.99% answer accuracy with no hallucinations.
Getting started is framed as a three-step, roughly ten-minute exercise: feed the data, style the widget with your colours, logo, typography and tone of voice, then publish. Publishing means one line of embed code that works with any CMS, a shareable link, an integration inside your own app, or a dedicated portal where users sign in with their own account.
Underneath, the platform is model-agnostic. The free plan runs GPT-4o-mini, Gemini Flash and Claude Haiku at 4k context; paid tiers unlock GPT-4o and GPT-5, with context ceilings rising to 32k on Team and 128k on Pro. Customers can bring their own OpenAI key. Conversations are handled in 95+ languages, which is what makes the vendor's public-sector and tourism examples plausible.
Beyond answering, Chatwize positions itself as a revenue and operations tool. It qualifies and collects leads, routes interested visitors to sales, applies auto-tags, generates FAQs from real questions and tracks which source produced which answer. Function calling lets an agent query a CRM or external API — one function per agent on the entry tier, five on Pro. Multi-agent setups, background agents and AI Supervisor Overrides arrive with the higher plans.
Human handoff is a first-class feature rather than an afterthought: a teammate takes over in one click, keeps the entire conversation history, the visitor sees no break in the widget, and the bot resumes afterwards. Everything lands in one shared inbox.
The company behind it is Chatwize B.V., registered in 's-Hertogenbosch in the Netherlands, with documented API endpoints, webhooks and user identity verification. Eight published customer stories carry the commercial claims.
What it does
- Answer visitor questions automatically, restricted to the sources the customer has approved
- Train itself on a website, PDFs, Word documents, CSV tables and YouTube videos
- Hold conversations in 95+ languages, 24 hours a day
- Hand the conversation to a human in one click, with the full history intact
- Qualify and capture leads, then route interested visitors to the sales team
- Call a CRM or an external API through function calling to fetch data and trigger actions
- Match the brand with custom colours, logo, typography and tone of voice
When to use Chatwize / When not to
A quick filter to help you decide if Chatwize is the right fit.
When to use Chatwize
- Support teams drowning in the same first-line questions every day, who want the repetitive share answered automatically
- Small and mid-sized companies with no technical staff, since nothing here requires a developer or an AI specialist
- Online shops that need buying assistance and order questions handled while the visitor is still on the page
- HR departments fielding recurring employee questions about leave, policies and internal procedures
- High-volume public-facing services the vendor targets directly: healthcare, tourism, education, logistics, financial services, municipalities and reception centres
When not to use Chatwize
- Organisations with no reliable source material to train on, a limitation Chatwize states plainly itself
- Anyone whose answers must be individualised professional advice, or whose internal policy requires a human on every message
- Teams that need guaranteed EU-only data residency by default, since the published storage location is AWS in Oregon, United States
- Users expecting a native mobile app: the product ships as a web widget and an API, nothing else
- Very tight budgets, given that the first paid tier costs EUR 149 a month and the free plan stops at 1,000 message credits
How to use Chatwize
A typical end-to-end flow, from setup to results.
- Create an account on the Chatwize app — 30 days free, no credit card required
- Connect your sources: your site URL, plus uploaded PDFs, Word files, CSV tables and YouTube videos
- Let the indexing finish, roughly three minutes, then curate the chunks if the answers need tightening
- Style the widget: colours, logo, typography and tone of voice, with a live preview while you edit
- Configure agents, function calling, variables, auto-tags and safe fallback messages
- Switch on the disclaimer and consent step if the bot will handle any personal data
- Set the escalation rules that route a conversation to a human, and connect the shared inbox
- Publish: paste the embed line on your site, share a link, call the API, or open an authenticated portal
- Test the questions you actually receive, then watch the dashboard, generated FAQs and source tracking
- Refresh sources whenever information changes, or enable automatic retraining on the Team and Pro plans
Pros & Cons
Pros
- Genuinely fast to deploy, with a claimed ten-minute setup and no code beyond one embed line
- Answers are confined to approved sources and chunks can be curated, which limits invention
- Model choice across OpenAI, Google and Anthropic, with the option to bring your own OpenAI key
- A permanent free plan sits alongside a 30-day trial that needs no credit card
- EU-based vendor under Dutch law, with a published DPA, an AI Act statement and named subprocessors
- Explicit commitment that customer data is not used to train or improve AI models
- Human escalation and a shared inbox are included from the first paid tier, not sold as an upgrade
Cons
- Data is stored in the United States (AWS Oregon) although the vendor is Dutch; EU-only storage is only mentioned as an arrangement on request
- The terms grant Chatwize a licence to use uploaded content for promotional purposes and to improve the service, which sits awkwardly beside the no-training promise
- No refunds on cancellation, monthly or annual, and the 14-day withdrawal right lapses as soon as access is delivered
- The entry paid tier is EUR 149 a month for a single chatbot and a single agent
- The free plan is tightly capped: 1,000 message credits, 500 MB and 4k-context models
- No mobile app and no catalogue of named integrations — connections must be built via function calling, webhooks or the API
- Rough edges in the published material: a 404 on the About page, unfilled template placeholders in the service agreement, and two pages quoting different chatbot counts for the same plan
Pricing & Plans
Chatwize offers a permanent free plan at EUR 0, covering 1,000 message credits, one chatbot and one agent. Paid subscriptions come with a 30-day free trial that requires no credit card. The lowest paid entry point is the Individual plan at EUR 149 per month billed monthly, or EUR 1,490 per year — equivalent to EUR 124 per month on an annual commitment, reflecting the advertised 17% annual discount. All prices are published in euros only.
- 1
- 000 message credits
- 1 chatbot
- 1 AI agent
- 500 MB storage
- 150
- 000 training tokens
- GPT-4o-mini
- 12
- 000 message credits a month
- 1 chatbot and 1 agent
- 1 GB storage
- 1M training tokens
- GPT-4o and GPT-5
- human handoff
- custom AI API keys
- 30
- 000 message credits a month
- 4 chatbots and 4 agents
- 4 GB storage
- 2.5M training tokens
- automatic retraining
- models up to 32k context
- user verification
- 62
- 000 message credits a month
- 8 chatbots and 8 agents
- unlimited storage
- 5M training tokens
- models up to 128k context
- Chatwize logomark removal
- custom watermark and domain
- Enterprise solutions are referenced at the top of the pricing page
- with no published rate card
Data, GDPR & hosting
A consolidated view of how Chatwize handles your data.
GDPR overview
Implementation is concrete and unusually well documented for a young vendor. Chatwize is established in the Netherlands and states it processes personal data in accordance with the GDPR and the Dutch implementation act (UAVG). All six data-subject rights are listed, access requests are answered within 30 days, and complaints can be filed with the Autoriteit Persoonsgegevens. Chatwize positions itself as processor for end-user conversations, with the customer as controller, and publishes a Data Processing Addendum as a PDF alongside an AI Act statement. Named subprocessors, SSL/TLS encryption and breach notification are all covered. Explicit commitments include no profiling or automated decision-making, no sale of personal data, and no collection from minors without parental consent. The FAQ tempers all of this by noting compliance also depends on how the customer configures the bot. Policy effective date: 14 May 2024.
Who owns the data?
Ownership is split. Chatwize keeps every intellectual property right in the platform itself; the service is licensed, not sold, and customers get no access to source code. Content you upload stays yours, and the service agreement confirms the subscriber owns their generated content and data. The catch sits in clause 20.2 of the terms: by uploading, you grant Chatwize a royalty-free, non-exclusive licence to use, reproduce, publish and display that material — not only to run the service, but also for promotional purposes, internal administration, and to improve the service and its responses. Chatwize acts as a data processor for end-user conversations, with the customer as controller, and reserves the right to delete content that breaches its standards.
Reuse rights
You keep the intellectual property in what you upload and in what the chatbot generates, so reusing your own material and the assistant's output needs nobody's permission. The privacy policy backs this with practical control: you can view, share, export or request deletion of your service data at any time. What you receive from Chatwize is narrower — a revocable, non-exclusive, non-transferable licence to use the platform while you comply with the terms, with no right to the source code. The asymmetry runs the other way too: the licence you grant Chatwize over your content extends to promotional use and service improvement, and the terms set no time limit on it. Using the Chatwize name or branding requires written permission.
Data retention & training
Hosting summary
Chatwize states that all data it processes is stored on ISO 27001-certified AWS servers in Oregon, United States, with encryption, continuous monitoring and SSL/TLS in transit. That certification covers the AWS infrastructure, not Chatwize as a company. The controller and vendor are established at 's-Hertogenbosch in the Netherlands, so Dutch law and the UAVG apply alongside the GDPR, and complaints route to the Dutch data protection authority. The FAQ complicates the picture: it presents data location and retention as dependent on your configuration and subscription, and says EU-only storage can be aligned on request — which is not the same as EU residency by default. For transfers outside the EU the privacy policy promises appropriate safeguards through contracts and security measures without naming a specific mechanism. Two subprocessors are disclosed: GPT-trainer (Paladin Max, Inc) and OpenAI OpCo, LLC. A DPA is published as a PDF. One caution: the site's public IP resolves to a Fly.io anycast edge node, which says nothing about where data actually rests.
Things to keep in mind
Risks and trade-offs to weigh before adopting Chatwize.
- Conversation data is stored in the United States while the vendor is Dutch, so any transfer outside the EU needs assessing on your own terms, not the vendor's
- Clause 20.2 of the terms lets Chatwize use uploaded content for promotional purposes and to improve the service, which is broader than the no-training promise made elsewhere on the site
- The bot faces the public, and it is the customer who must switch on the disclaimer and consent step and stop visitors from typing personal data into it
- Named subprocessors sit outside the EU: GPT-trainer (Paladin Max, Inc) and OpenAI OpCo, LLC
- Answers are only as current as the sources: a stale document produces a confidently wrong reply, so source hygiene becomes an ongoing duty rather than a setup task
- Handing all customer contact to a machine quietly removes the signal that tells you what is actually irritating people, and some customers will read it as being kept at arm's length
- The ISO 27001 certification cited belongs to the AWS infrastructure, not to Chatwize itself — reading it as a vendor certification overstates what has been audited
Setup & Integrations
Technical difficulty
Low for the core path. Chatwize claims no developer or AI expertise is needed, and the basic route bears that out: connect a URL, upload documents, style the widget with a live preview, then paste one line of embed code that works with any CMS. You can skip code entirely by sharing a link instead. Difficulty rises for the advanced layer — function calling into a CRM or external API, webhooks, user identity verification and bringing your own model key all assume technical hands. The quieter effort is editorial: the vendor documents best practices for preparing training data, which means someone must tidy the source material first.
Deployment
Integrations
Supported languages
Behind Chatwize
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What exactly does Chatwize do?
How long does it take to go live?
Which AI models does it use?
Is there a free plan, and is there a trial?
What does it cost once the trial ends?
Where is my data stored, and is it used to train AI models?
Can a human take over a conversation?
Is there an API, and what about GDPR paperwork?
What is the minimum age, and can I get a refund?
Should you pick Chatwize?
Chatwize does one thing and states its limits while doing it: it turns content a company already owns into a support agent that answers on the website, in many languages, at any hour. The narrowness is a feature. By binding answers to approved sources and letting you curate the indexed chunks, it addresses the failure that makes chatbots embarrassing — confident invention. The ten-minute setup claim is marketing shorthand, but one embed line on any CMS is genuinely undemanding, and human escalation with full context arrives on the first paid tier rather than being held back as an upsell.
The reservations are real and mostly documentary. A Dutch vendor operating under Dutch law that stores all customer data on AWS in Oregon is an odd combination, and EU residency appears only as something that can be arranged on request. More pointedly, the terms grant Chatwize a broad licence over uploaded content covering promotional use and service improvement, which is hard to square with the no-training promise made on the compliance page. Anyone with a serious data-protection review ahead of them should get that discrepancy resolved in writing. Add no refunds, a 404 on the About page, unfilled placeholders in the service agreement, and two pages disagreeing on the entry plan's chatbot count, and the picture is of a young company moving faster than its paperwork.
Who should look: a European small or mid-sized business, or a public-facing service, wanting a competent first-line agent live this week without a development project. Who should hesitate: anyone needing guaranteed EU storage, individualised professional advice, a native mobile app, or a catalogue of ready-made integrations. The published performance figures are claims, not measurements — treat the 74% and 99.99% as ambition and test on your own questions during the free 30 days.
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