Convoso
Convoso is a cloud contact center platform built for high-volume outbound sales teams, pairing predictive, power and preview dialing with conversational AI agents and an unusually deep bench of TCPA and DNC compliance controls. Pricing is quote-only.
What is Convoso?
Convoso is a cloud contact center platform sold to outbound sales and lead generation teams. It is published by Convoso, Inc., based in Woodland Hills, California, and the company traces itself back to 2006, which makes it one of the older names in a category now crowded with AI-first entrants.
The engine is the dialer. Convoso runs predictive, power, preview and progressive modes, and layers on the parts that decide whether a call is answered at all: Convoso Ignite scores outbound numbers in real time, caller ID reputation management and STIR/SHAKEN attestation try to keep those numbers out of spam folders, and voicemail detection keeps agents off dead air. Campaigns run across voice, SMS and email.
The AI sits on two levels. Voso.ai, the intelligent virtual agent, engages leads over voice and SMS to qualify prospects, chase follow-ups, book appointments and cover after-hours inquiries. A newer Voice AI Agent, still in early access, runs a real-time audio pipeline of speech detection, transcription, reasoning and speech synthesis, derives conversation flows from your historical recordings through an Auto Workflow engine, and falls back to a backup model if the primary one stumbles mid-call.
What genuinely sets the product apart is the compliance layer, which is deeper than most dialers bother with. DNC scrubbing covers internal, federal and state lists; a reassigned numbers database weeds out numbers that changed hands; StateTracker applies state-level mini-TCPA rules per lead; Attempt Control Manager and Message Control Manager cap calls and voicemails per person across every campaign; a lead deduplicator keeps one golden record; dynamic scripting keeps required disclosures on screen.
Around all this sit workflow automation at the lead level, real-time monitoring with coaching alerts, reporting and analytics, an open REST API and a Salesforce application. Convoso is SOC 2 certified and publishes a trust center. It is sold by quote only, on annual terms, with no free trial and no self-service signup.
What it does
- Dial lead lists in predictive, power, preview or progressive mode
- Scrub numbers against internal, federal and state do-not-call lists before any call goes out
- Hand routine qualification and follow-up calls to an AI voice agent over phone and SMS
- Cap dial attempts and voicemail drops per contact across every campaign and duplicate record
- Defend caller ID reputation with real-time DID scoring and STIR/SHAKEN attestation
- Trigger cross-channel follow-ups from behavior-based rules at the individual lead level
- Move lead data in and out through an open REST API or the Convoso for Salesforce app
When to use Convoso / When not to
A quick filter to help you decide if Convoso is the right fit.
When to use Convoso
- High-volume outbound sales floors whose revenue rises and falls with the contact rate
- BPOs and lead generation firms running many simultaneous campaigns over shared lead pools
- Insurance, mortgage, solar, home services and legal intake teams calling US consumers
- Compliance officers who need attempt caps, DNC scrubbing and state dialing rules enforced automatically
- Operations managers and dialing admins running dozens of seats and watching caller ID reputation
When not to use Convoso
- Individual consumers: the terms of use state the site is meant for corporate entities, not individuals
- Small teams that want to sign up online and see a price before speaking to a salesperson
- Buyers who need to test the product on a free trial or stay on a permanent free tier
- Organizations that require a GDPR commitment, an EU representative or a published hosting location
- Teams operating outside the United States, since the terms reserve features for US access and every compliance tool targets US law
How to use Convoso
A typical end-to-end flow, from setup to results.
- Take one of the interactive guided tours (agent, admin, compliance, reporting, lead management) without talking to anyone
- Book a live demo, or on the Voice AI page enter your number to receive an immediate demonstration call
- Sit through a consultation so Convoso can size seats, features and integrations
- Review the customized proposal and agree scope and pricing, normally on an annual commitment
- Go through assisted onboarding, where specialists configure the platform for your industry
- Import your lead lists and build your first campaigns
- Set dialing modes, attempt caps, voicemail limits and state-level rules before going live
- Connect your CRM through the open REST API or install the Convoso for Salesforce app
- Configure and browser-test an AI voice agent, then point it at live calls
- Work with your dedicated Customer Success Manager and the help center to tune campaigns over time
Pros & Cons
Pros
- A compliance layer far deeper than a typical dialer, covering federal, state and reassigned-number rules automatically
- Customer results published in specific numbers: 4x contact rate, 75% more conversions, 400% better transfer rate, 30% more sales
- SOC 2 certified, with a public trust center listing controls and policies available on request
- Support seven days a week by phone, email and help center, plus a dedicated Customer Success Manager
- Interactive guided product tours you can take before ever speaking to sales
- Open REST API and a Salesforce application, so the dialer does not have to be an island
- Nineteen years in the market with both founders still in post, and a published compliance newsletter
Cons
- No public pricing whatsoever: no rate card, no entry price, no named tiers
- No free trial and no free plan, so the product cannot be evaluated hands-on without a sales process
- Annual commitments are the default and carrier fees are billed separately, making the real cost hard to model
- The privacy policy states personal data is processed to train large language models, with no opt-out offered for it
- No GDPR mention, no EU representative and no published data hosting country or region
- No public API documentation, no mobile app and no declared interface languages
- Heavily built around United States regulation, and the terms reserve features for US access
Pricing & Plans
Convoso offers neither a permanent free plan nor a free trial, and publishes no price point at all: no rate card, no entry tier and no currency appear anywhere on the pricing page. Figures are quoted after a consultation and are built from the number of seats, the features chosen and the integrations required. Annual commitments are the default, with a 20% discount on annual plans advertised as currently available and volume-based pricing offered to larger teams. Standard carrier fees tied to telecom usage are billed separately from the software subscription, and optional add-ons such as omnichannel sit outside the base package. A prospective buyer should expect to speak to a sales representative before obtaining any figure.
- priced on seats
- features and integrations
- with no named tiers published
- currently advertised with 20% off
- monthly terms negotiable with a sales representative
- Volume-based pricing for larger teams
- with optional add-ons such as omnichannel billed on top
Data, GDPR & hosting
A consolidated view of how Convoso handles your data.
GDPR overview
There is no mention of the GDPR anywhere on Convoso's site. Twenty pages were collected, including the full privacy policy, the terms of use and the trust center, and the letters GDPR appear neither in the visible text nor in the underlying HTML. No EU representative is designated under Article 27, no data protection officer is named, and no European entity or address is published. The privacy policy is instead a mosaic of United States state notices, from California and Colorado to Connecticut, Delaware, Montana, Minnesota, Iowa, Virginia and Texas, each granting rights under its own statute. Requests go through a dedicated portal, Global Privacy Control signals are honored, and a refusal can be appealed within ninety days. European buyers have no published commitment to lean on; privacy@convoso.com is the only stated contact.
Who owns the data?
Convoso splits its terms in two, and only half of that is public. The website terms of use govern visitors; a paying account is governed by a separate Convoso Services Agreement that is never published, so the contractual position on customer call data cannot be read from the site. An indemnity clause points to a "Data Processing Policy" binding on Convoso, which is also unpublished. What the public pages do say is narrower: whatever you hand over is governed by the privacy policy, customer information is disclosed to authorities only on a valid legal basis and call content only under a warrant, and the self-hosted Voice AI Agent keeps call traffic inside your own environment.
Reuse rights
The website terms grant no reuse rights worth the name. You may read the site and download material produced by its own tools; you may not copy, republish, mirror, reverse-engineer or create derivative works from its content or from any Convoso service. Anything you pull in from third parties through the site remains your responsibility and must respect those parties' own terms. Running the other way, Convoso's privacy policy states plainly that it processes personal data for the purpose of training large language models, and that it shares personal identifiers, internet activity and financial information with ad networks for behavioral advertising. It declares it does not sell data for monetary consideration. The published opt-out covers selling, targeted advertising and profiling, not model training.
Data retention & training
Hosting summary
Convoso publishes no hosting country and no hosting region for customer data, neither in the privacy policy nor in the trust center. What it does publish is a security posture: the company is SOC 2 certified, and its trust center, operated by Sprinto, lists controls grouped by product, data, network, application, endpoint and corporate security, alongside more than thirty policies including encryption, data retention, vendor management, asset management and endpoint security. Security, privacy and compliance documentation is available on request through that portal rather than published outright. The AI posture section reports human-in-the-loop review, 97% accuracy and provider-based data retention. The privacy request portal itself is operated by TrueVault. The marketing site resolves to an anycast address on Amazon infrastructure, but that describes where the website lives, not where call recordings or lead data are stored. Buyers with a data residency requirement will have to ask directly.
Where Convoso works
Country-level availability.
Not available in
Things to keep in mind
Risks and trade-offs to weigh before adopting Convoso.
- The privacy policy states personal data is processed to train large language models, and the published opt-out rights cover selling, advertising and profiling but not training
- No GDPR mention and no EU representative anywhere on the site, so European customers have nothing written to rely on
- Annual commitment is the default and carrier fees are billed separately and vary with usage, so the invoice is not the subscription
- The website terms cap Convoso's total liability at USD 100 and set exclusive jurisdiction in Los Angeles, California
- The terms also disclaim all responsibility for results produced by AI, warning that AI can generate inaccurate or false output
- Default retention in the privacy policy runs to twenty years for browsing, order and support data, with anonymized retention beyond
- The Voice AI Agent page still carries an uncleaned drafting note asking the team to supply concurrency and throughput figures, which suggests capacity claims are not yet committed
Setup & Integrations
Technical difficulty
Low for the buyer, because Convoso does the work. There is no self-service setup: onboarding specialists configure the platform for your industry, and a dedicated Customer Success Manager stays on afterwards. Importing leads and launching a campaign is presented as fast, and an AI voice agent can reportedly be configured, browser-tested and put live in under an hour on an existing Convoso installation. The technical effort concentrates in integration: connecting a CRM means working through the open REST API, and since no public developer documentation exists, that work runs through the vendor.
Deployment
Integrations
Behind Convoso
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What is Convoso?
What dialing modes does it support?
What does the AI actually do?
How much does Convoso cost?
Is there a free trial?
What compliance features are included?
Does it integrate with a CRM?
Is customer data used to train AI models?
Where is data hosted, and is Convoso certified?
Is there a mobile app?
Should you pick Convoso?
Convoso is a mature product aimed at a narrow, demanding niche: high-volume outbound calling inside the United States, where a single mishandled dial carries regulatory risk. Nineteen years in, its real differentiator is not the AI badge on the homepage but the compliance machinery underneath it. Attempt caps, voicemail caps, state-level dialing rules, reassigned-number checks and DNC scrubbing are the kind of unglamorous features that separate a contact center platform from a dialer, and Convoso has clearly invested there. The AI layer is real too, with a virtual agent already in production and a more ambitious voice agent in early access, though the latter is described as self-hosted while the rest of the platform is cloud, a tension the site never explains.
The friction is commercial and informational. Nothing about the price is public, there is no trial and no free tier, and the buying path runs entirely through a sales representative on annual terms with carrier fees stacked on top. You cannot estimate a budget from the website, and you cannot try the product before committing. The data posture deserves equal scrutiny: the privacy policy states outright that personal data is processed to train large language models while offering no opt-out for it, the GDPR is never mentioned, no EU representative exists, and no hosting location is published.
For a structured US contact center with a compliance officer and dozens of seats, Convoso is a serious candidate that will repay the sales conversation. For a small team, a European buyer, or anyone who wants to click sign up and see what happens, it is the wrong shape of product entirely.
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