NEOLANG
NEOLANG is a coordination platform for interpreting agencies and language service providers. It unifies 10+ interpreting modes in one system while the agency's clients keep booking by email and phone, with no portal and no login.
What is NEOLANG?
NEOLANG, sold under the NEO brand by Solaris Services GmbH of Frankfurt am Main, is business software for interpreting operations. It attacks one concrete problem: the manual coordination that sits between a client asking for an interpreter and an interpreter actually turning up. Requests arrive by email and phone, get retyped into spreadsheets or booking tools, and each mode of interpreting tends to live in a different system.
NEOLANG pulls more than ten interpreting modes into a single operational environment: on-site, consecutive, simultaneous, telephone, remote video, conference, Instant Phone, Instant Video, three-party phone and video sessions, and AI-assisted interpreting where that is appropriate. Scheduled and on-demand assignments run through the same dispatch system.
The distinctive choice is that the technology stays invisible to the agency's own clients. There is no customer portal, no login and no software training: requesters keep writing emails and picking up the phone, while the platform structures, dispatches and coordinates behind them.
Three agentic components carry that promise. Mail-to-Book reads a natural-language email and turns it into real actions, creating, rescheduling and cancelling assignments or pulling out reports. SmartMatch picks the best candidate using reliability scores learned in real time. The NEO Assistant is a conversational co-pilot available around the clock to clients, interpreters and project managers. The agent runs exclusively inside the agency's own NEO OS: nothing is installed on client or staff PCs, no browser extension, no desktop app, no plug-in.
Two further mechanisms matter operationally. Interpreter availability is shared between connected NEOLANG agencies, so booking someone immediately shows them as busy elsewhere, while each agency's client and assignment data stays private. And the NEO mobile app serves both sides of the market: requesters launch a request, join live video and check invoices, while interpreters manage their profile, accept video assignments, submit timesheets and follow payments.
The product comes out of a working language service provider, is aimed squarely at German public-sector and regulated work, and is hosted on servers in Germany.
What it does
- Turn a plain-language email request into a structured, dispatch-ready assignment, asking back for whatever information is missing.
- Select the interpreter automatically on availability, language, qualification and dynamically learned reliability scores.
- Connect a caller to an interpreter by phone within seconds through a service number, with no app and no login.
- Open an immediate video session with the matching interpreter, or bring requester, counterpart and interpreter together on three devices.
- Switch to AI-assisted interpreting, primed with the agency's own glossaries and terminology, when no human interpreter is available.
- Synchronise interpreter availability in real time across connected NEOLANG agencies.
- Prepare billing data, run reporting, and execute routine tasks by conversation: status, rescheduling, reports and bottleneck forecasts.
When to use NEOLANG / When not to
A quick filter to help you decide if NEOLANG is the right fit.
When to use NEOLANG
- Interpreting agencies that dispatch assignments across a pool of interpreters and want one operational system instead of several.
- Language service providers working for public-sector buyers: administrations, social services, courts and immigration case work.
- High-volume agencies that constantly field last-minute and same-day interpreting requests.
- Agencies whose clients refuse to learn yet another booking portal and want to stay on email and phone.
- Multi-mode providers combining on-site, phone, video and AI-assisted interpreting across tools that do not talk to each other today.
When not to use NEOLANG
- Teams looking for machine translation of documents or a written-translation TMS: NEOLANG coordinates interpreting, not text production.
- Buyers hoping to replace human interpreters with AI: AI-assisted interpreting is offered only as a routine or stop-gap fallback, and the vendor says the interpreting itself stays with qualified humans.
- Solo freelance interpreters and very small structures: the entry point is EUR 499 per month plus EUR 0.08 per interpreting minute.
- Anyone who wants to sign up and test the product alone: there is no free plan, no free trial and no self-service registration, only a demo and a quotation.
- Development teams expecting a public, documented API: technical integration is a billed module, not a self-service capability, and the interface exists in German and English only.
How to use NEOLANG
A typical end-to-end flow, from setup to results.
- Book a personal demo and bring a typical request from your own inbox to run through it.
- Use the 15-minute session to clarify volume, number of users and integrations; the vendor then sends a binding offer.
- Accept the quotation and pick a tier: there is no self-service sign-up, no trial and no free plan.
- Add optional modules only where you need them, such as integration with existing systems, an SLA or a migration.
- On the Enterprise tier, plan an installation on your own server.
- Leave your clients exactly as they are: they keep sending emails and calling, with no account to create and nothing to learn.
- Move your coordinators into the NEO OS, where the agent is native rather than an extra tool to administer.
- Have interpreters use the NEO mobile app to manage their profile, accept video assignments and submit their timesheets.
- Route urgent requests through the service number: the caller states the language, NEO identifies them, finds a free interpreter, connects the call and logs the talk time.
- Run day-to-day tasks by talking to the NEO Assistant instead of navigating menus, and watch the published demo videos to see the flow first.
Pros & Cons
Pros
- Your clients change nothing: no portal, no login and no software training on their side.
- 10+ interpreting modes handled in one system instead of a patchwork of separate tools.
- The agent performs real actions from an email (create, reschedule, cancel, report) rather than merely replying.
- Real availability shared across connected agencies, which helps most on rare languages and very short notice.
- Hosting on servers in Germany, no personal data export outside the EEA, DPA templates and audit logs.
- Nothing to install on client or staff machines, and mobile apps covering both requesters and interpreters.
- Entry prices are published for three tiers with the per-minute rate shown, and the product comes out of a working language service provider run by a sworn interpreter and BDU member.
Cons
- No free plan and no free trial: access goes through a demo and a quotation, with no way to test the product on your own.
- High entry ticket at EUR 499 per month plus EUR 0.08 per minute, and every tier caps coordinators, clients, branches, providers and monthly interpreting hours, to the point where the site's own calculator displays 'Plan limit reached'.
- No public API and no technical documentation page; integration is a module billed on demand, with no named connector.
- Not a single third-party integration is named anywhere on the site.
- No published security certification (no ISO 27001, SOC 2, TISAX or BSI C5) and no sub-processor list for the product.
- No stated position on whether customer data is used to train AI models, no documented opt-out, and no numeric retention period.
- The mobile app is presented but no App Store or Google Play link is published; the blog and careers pages are empty, the footer's social links are unfilled template placeholders, and the legal pages exist only in German.
Pricing & Plans
There is no free plan and no free trial. The lowest published entry point is the Starter tier at EUR 499 per month, plus a usage rate of EUR 0.08 per interpreting minute. Growth is EUR 799 per month plus EUR 0.06 per minute, Branded is EUR 1,999 per month plus EUR 0.04 per minute, and Enterprise is quoted on request. The same amounts appear on the German and English pricing pages. The vendor describes these figures as starting prices for guidance only and states that all amounts are net of VAT; optional modules for integration, SLA and migration are charged as needed, so the final price is set by a personalised quotation. The published conditions provide for payment within 14 calendar days, with an advance payment possible.
- up to 3 coordinators
- 4 clients
- 5 branches per client
- 100 providers and 100 hours per month
- dashboard and billing preparation
- custom branding
- emails on your own domain
- integration with existing systems.
- up to 6 coordinators
- 10 clients
- 10 branches per client
- 250 providers and 300 hours per month
- partial branding
- emails on your own domain
- integration with existing systems.
- unlimited coordinators
- 20 clients
- 10 branches per client
- 400 providers and 800 hours per month
- fully custom branding and logo
- emails on the client's own domain
- integration plus priority support
- enterprise-grade custom SLA.
- installation on your own server
- full data sovereignty
- custom 99.9% SLA
- everything unlimited
- GDPR DPA and escrow
- dedicated customer success manager and integrations.
Data, GDPR & hosting
A consolidated view of how NEOLANG handles your data.
GDPR overview
GDPR compliance is claimed explicitly, not certified. The FAQ states that NEOLANG is designed for GDPR requirements, is hosted in Germany, and that standard contractual foundations including a DPA are available. The pricing page repeats this in a Compliance & Security block ('GDPR & DPA templates available', 'Hosting on servers in Germany', 'Deletion concept & logging (audit logs)'), and the Enterprise tier adds a GDPR DPA with escrow. The privacy policy cites Article 6(1)(a), (b) and (c) as legal bases, lists the rights of access, rectification, erasure, restriction and complaint to a supervisory authority, excludes transfers outside the EEA unless necessary to perform the booking, and describes SSL encryption. What is missing: no data protection officer is named, no dedicated GDPR address is given, the policy carries no version or effective date, and no external audit supports the claim.
Who owns the data?
The terms published on the site are the agency terms of Solaris Services GmbH rather than a software licence, and they keep ownership on the customer's side. Each translation order is treated as a contract for work in which only a simple right of use passes to the client, and only once the invoice has been paid in full. The vendor undertakes to treat everything received in the course of an assignment as confidential and to keep it secret from third parties, and forbids passing the documents supplied to anyone outside the project or reproducing them without express permission. Personal data is never rented or sold to third parties for advertising. The Enterprise tier adds installation on your own server, full data sovereignty and escrow.
Reuse rights
Under the published privacy policy, data collected in the course of the service is used without further consent only to perform the contract and to handle enquiries and bookings. When a booking is made, the surname, first name, address, email address and telephone number are passed to the booked providers, meaning the interpreters and translators. Any other use or disclosure requires prior consent, which can be withdrawn at any time for the future. Internal access is limited to staff who need it and who are bound to confidentiality under Section 5 BDSG and Article 5 GDPR, and personal data is never rented or sold to third parties for advertising purposes. On the customer's side, translations carry only a simple right of use, which passes after full payment, and the documents supplied may not be forwarded outside the project or reproduced without express permission. Separately, the website logs technical data on every visit (browser type, operating system, referrer, pages viewed, date and time, IP address) and declares third-party components: Google Analytics with IP anonymisation, Google Tag Manager, the Google Maps API, reCAPTCHA, an AdWords conversion cookie lasting 30 days, plus Facebook, Twitter, Instagram and YouTube components. Newsletter data is used only to send the newsletter. Note that the site takes no position either way on whether customer data is used to train AI models: that is a silence, not a guarantee.
Data retention & training
Hosting summary
Hosting in Germany is claimed repeatedly. The pricing page lists 'Hosting on servers in Germany' in its Compliance & Security block, the home page carries 'Hosting in Germany' as a trust marker, and the agents page promises that customer data stays inside the agency's own NEO instance on servers in Germany. The llms.txt file adds 'Hosted in Germany (GDPR-compliant)' and 'No data transferred outside the EEA', which matches the privacy policy: no personal data is exported outside the European Economic Area unless a transfer is necessary to perform the booking under Article 49 GDPR. The Enterprise tier goes further with installation on the customer's own server and full data sovereignty. What is not documented: no hosting provider is named, no data centre is identified, and no sub-processor list for the product is published. Independently of those claims, the public website itself resolves to 46.101.240.71, a DigitalOcean address located in Frankfurt am Main. That measurement concerns the marketing site only and says nothing about where the application platform runs.
Things to keep in mind
Risks and trade-offs to weigh before adopting NEOLANG.
- Scope gap in the legal documents: the terms published on the site govern the translation and interpreting agency contract of Solaris Services GmbH, with mediation of sworn providers, hourly or per-line fees and copyright on translations. They are not the software subscription sold on the pricing page, and no SaaS terms or licence agreement is published.
- The privacy policy states in its own meta description that it covers the NEOLANG website and its contact options. It does not describe how data is processed inside the product, so the documents you can read do not fully cover what you would be buying.
- The ROI calculator figures (67 minutes per assignment, EUR 21 per hour, 90% saved, EUR 2,100 per month) are editable default slider values and a theoretical capacity, not measured results. The site says so itself, but the numbers are prominent enough to be mistaken for a guarantee.
- The public bodies named on the site (Regierungspraesidium Karlsruhe, Regierungspraesidium Giessen, Jugendamt Ruesselsheim) run NEO-based workflows through Tim Sprachendienste, a brand of Solaris Services GmbH. They are clients of the sister agency, not direct NEOLANG customers, and should not be read as a customer logo wall.
- Published prices are net floor prices excluding VAT, and every tier caps monthly interpreting hours: going over means moving up a tier. Model your real volume and your peak months before signing, because the per-minute component is where the bill actually grows.
- Leaning on AI-assisted interpreting beyond the routine or stop-gap cases the vendor describes risks eroding both output quality and your coordinators' own judgement. Automated dispatch also tends to make reliability scores go unquestioned: keep a human reviewing why a given interpreter keeps being chosen, or keeps being skipped.
- Housekeeping to raise during the demo: no company incorporation information is published and the domain has no Wayback history, the footer's social links are unfilled template placeholders, and the legal contact address sits on a different domain from the site (info@solarisservices.de against info@neolang.de).
Setup & Integrations
Technical difficulty
Low on the client side, moderate on the agency side. Requesters install nothing and learn nothing: no browser extension, no desktop app, no plug-in, no account, no password. Coordinators work inside the NEO OS, where the agent is native rather than an extra tool to administer, and interpreters use the mobile app. Commercial onboarding is a 15-minute demo followed by a binding offer. The real effort sits in integration with existing systems: it is a billed module with no named connector and no public API, so it has to be scoped. Enterprise adds an on-premise installation project.
Deployment
Supported languages
Behind NEOLANG
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
Who is NEOLANG for?
Do our clients have to create an account?
Which forms of interpreting are covered?
Does the AI replace interpreters?
How does availability work between agencies?
What does NEOLANG cost?
Is there a free trial or a free plan?
Is it GDPR-compliant, and where is the data hosted?
Is there a public API?
Who publishes NEOLANG?
Should you pick NEOLANG?
NEOLANG is a deliberately narrow product. It does one thing, coordinating interpreting work, and it does it for one trade: interpreting agencies and language service providers. Judge it on that, and not as a general translation tool.
Its real differentiator is invisibility on the client side. Requesters keep emailing and calling, and nobody has to be talked into yet another portal. For an agency whose customers are administrations, social services or courts, that alone can decide the project. The operational credibility is there too: the product comes out of a working language service provider, and public-sector bodies already run NEO-based workflows through the vendor's own language-service brand, rather than as direct NEOLANG accounts.
Pricing transparency is partial. Floor prices are published for three tiers with the per-minute rates included, but the real figure comes out of a quotation that depends on volume, users and integrations, and every tier caps monthly interpreting hours.
The grey areas at the time of this review deserve to be listed plainly: no published security certification, no documented API, no sub-processor list for the product, no stated position on whether customer data is used to train AI models, and no numeric retention period. The terms and the privacy policy published on the site cover the agency business and the marketing website rather than the software subscription itself, so ask for the SaaS contract and the DPA before signing.
There is no free plan and no trial, so evaluation means booking a demo and bringing a real request from your inbox. That is a fair test for this kind of product: if Mail-to-Book handles your messiest email and SmartMatch finds cover on a rare language at short notice, the rest of the conversation is about price and paperwork.
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