xpertour
xpertour is a browser-based vehicle route planning and optimisation platform. Its AI algorithms build optimised tours under capacity, time-window and qualification constraints, then let dispatchers reshape any route manually with immediate cost feedback. Hosted in Germany and GDPR-compliant.
What is xpertour?
xpertour is vehicle routing software that runs entirely in a web browser. It takes the orders a company has to serve and the vehicles it has available, and returns optimised tours at the push of a button. The publisher, Ferrucci Software and Consulting GmbH of Herford, has been running it in daily production since 2015. The optimisation is the heart of the product. The site describes scientifically researched AI algorithms, and the credential behind that claim is unusually concrete: founder, managing director and developer Dr Francesco Ferrucci studied business information systems with an operations research focus at the University of Paderborn and wrote his doctorate on proactive, dynamic vehicle routing, published by Springer. The engine handles the constraints that make real dispatching hard rather than a simple shortest-path calculation: hard and soft time windows, vehicle capacities, driver qualifications, binding an order to a particular vehicle, order availability, depots, driving distance and duty time, speeds, costs, and travel times that vary with the hour of the day. Pickup, delivery and courier orders are planned together, electric vehicles are supported, and a single run can cover several days. What distinguishes it from a black box is that the dispatcher keeps control. Improvements appear live during the calculation, and once tours exist they can be reshaped by hand, with the cost consequence of every move displayed immediately, then re-optimised in whole or in part under the changes just made. Plans can be saved, reloaded and compared, which turns the tool into a what-if instrument as much as a scheduler. Around the optimiser sit order, customer, driver and vehicle management, import and export including through the xpertour API, statistics such as kilometres driven per driver per month, and map data from OpenStreetMap. Nothing is installed, updates are included, and the heavy computation happens on the publisher's servers, which sit in German data centres. Two sibling products complete the range: xpertour tms for courier order management and xpertour vcc for vehicle cost calculation.
What it does
- Optimise vehicle tours with AI under capacity, time-window, qualification and vehicle-binding constraints
- Recalculate existing tours when orders, volumes or vehicle availability change during the day
- Adjust any route by hand, moving or pinning orders, with the cost impact shown immediately
- Plan pickup, delivery and courier orders together across one or several days
- Import orders and vehicles from Excel, from xpertour tms or from an ERP through the API
- Send finished tours to drivers' smartphones, back to the customer's IT system, or to print
- Run what-if comparisons and store tour statistics per driver, vehicle and period
When to use xpertour / When not to
A quick filter to help you decide if xpertour is the right fit.
When to use xpertour
- Dispatchers and transport planners who currently build vehicle tours by hand and lose hours to every last-minute change
- Courier, parcel, letter and food delivery operators that need many stops sequenced across a fleet each morning
- Home-care and pharmaceutical logistics providers whose visits are bound by hard time windows and staff qualifications
- Field-service and trade businesses sending technicians, installers or property managers on daily rounds
- Small and mid-sized fleet operators that want optimisation without per-vehicle licences, setup fees or an on-premise install
When not to use xpertour
- Private individuals: every service is sold strictly business-to-business, to companies and self-employed professionals only
- Very low-volume operations, since billing starts at a EUR 150 monthly minimum regardless of how few stops are planned
- Teams looking for a permanently free tool, as only a 14-day trial is offered and no free tier exists
- Non-German-speaking organisations, because the website, the sales process and the support are published in German only
- Buyers who require a signed data processing agreement or a security certification such as ISO 27001 or SOC 2 before purchase
How to use xpertour
A typical end-to-end flow, from setup to results.
- Arrange an introductory phone call, in which the publisher assesses whether the software fits your operation
- Optionally commission the TourenCheck for EUR 399, an evaluation of your savings potential on one day of anonymised tours
- Start the free 14-day trial, using either your own data or the sample data provided
- Open the software in a web browser; there is nothing to install and no setup fee
- Load the orders to be planned and the vehicles available, from Excel files, from xpertour tms, or from your own system
- Define your constraints: depots, capacities, time windows, qualifications, costs, speeds and duty times
- Choose what to optimise for, whether time, cost or customer satisfaction, and launch the optimisation
- Review the proposed tours and adjust them by hand where needed, watching the cost feedback on each change
- Re-optimise all or selected tours so the engine works around the adjustments you have made
- Send the finished tours to drivers' smartphones, export them to your IT system or print them, then save statistics
Pros & Cons
Pros
- Concrete savings claimed and quantified: up to 20% lower tour costs and up to 80% less dispatching time
- The dispatcher keeps full control, since every optimised tour can be edited by hand and then re-optimised
- Usage-based pricing with no charge per vehicle or per driver, and unlimited optimisation runs within a session
- Nothing to install, no setup fee, and all updates included in the price
- Operation and data processing in German data centres, with GDPR compliance stated explicitly
- Genuine domain expertise, the founder holding a doctorate specifically in dynamic vehicle routing
- Open to smaller fleets, with an API and bespoke interfaces available for deeper integration
Cons
- No permanent free plan, and billing starts at a EUR 150 monthly minimum whatever the volume
- No terms and conditions are published anywhere on the site, only footer notes and a modal window
- The privacy policy covers the website alone and never documents how operational platform data is handled
- No data processing agreement is offered or mentioned, and no subprocessor is ever named
- No security certification is claimed, neither ISO 27001 nor SOC 2 nor TISAX
- Website, interface and support are available in German only, with no English version published
- No public API documentation, and no self-service sign-up: entry runs through a phone conversation
Pricing & Plans
There is no permanent free plan. A free 14-day trial is offered, after which xpertour is billed on usage, per planned stop, subject to a minimum monthly revenue of EUR 150, which is therefore the effective entry price. Rates fall as volume rises: EUR 0.28 per stop up to 3,500 stops per month, EUR 0.24 up to 10,000, EUR 0.20 up to 20,000, and a negotiated rate beyond that. There is no charge per vehicle or per driver and no setup fee. The optional TourenCheck savings evaluation costs EUR 399. All prices are net of statutory VAT and the offer is business-to-business only. The sibling products are priced separately and should not be confused with the above: xpertour tms costs 2.5% of planned order value, with a EUR 400 monthly minimum and a EUR 1,250 cap, while xpertour vcc costs EUR 99 per month.
- 14 days
- no commitment
- with your own data or sample data
- up to 3
- 500 stops per month at EUR 0.28 per stop
- up to 10
- 000 stops per month at EUR 0.24 per stop
- up to 20
- 000 stops per month at EUR 0.20 per stop
- above 20
- 000 stops per month
- price on request
- Minimum monthly revenue of EUR 150 applies to all usage tiers
- with no setup fee
- EUR 399 for a savings-potential evaluation on one day of anonymised tours
- Individual pricing schemes are available on request depending on requirements
Data, GDPR & hosting
A consolidated view of how xpertour handles your data.
GDPR overview
GDPR compliance is claimed explicitly and repeatedly: the homepage, the meta description and the xpertour vcc page all state DSGVO-konform, and the FAQ ties it to processing in German data centres. The privacy policy sets out its legal bases article by article, citing consent, contract, legal obligation and legitimate interest under Article 6(1). Data subject rights are listed: access, rectification, blocking, portability and erasure, exercised by email with the subject line Datenschutz, plus withdrawal of consent, objection including to direct marketing, and complaint to a supervisory authority. Two gaps are worth noting. No data protection officer and no Article 27 representative are designated, the latter being unnecessary for an EU-established company. More importantly, the policy covers the website only; it never describes how the operational data loaded into the platform is processed.
Who owns the data?
The controller named on both the legal notice and the privacy policy is Ferrucci Software and Consulting GmbH, Leopoldstrasse 2-8 in Herford, Germany. The policy states that personal data supplied for contractual purposes, such as a name, postal address or email address in a quote request, is used internally only, and that data is passed to third parties solely where it is needed to perform the contract or where the law requires or permits it. The homepage repeats that data serves the business relationship alone and is not forwarded. Note the limit: these clauses govern the website and the sales relationship. The publisher issues no terms and conditions, so ownership of the operational data loaded into the platform is nowhere defined.
Reuse rights
No terms and conditions are published, so nothing on the site restricts what a customer may do with the tour plans, statistics and reports the software produces. In practice the product is built around unrestricted reuse: the publisher advertises unlimited optimisation runs and unlimited exports and imports of the plans for active orders within a session, and re-planning the same stops within 24 hours is not charged again. Plans can be exported to a customer's own IT system through the xpertour API, sent to drivers' smartphones or printed. The one documented use the publisher makes of customer data is the optional TourenCheck, an evaluation of savings potential carried out on anonymised data from a single day.
Data retention & training
Hosting summary
The publisher states plainly and in several places that hosting is German. Server location in Germany is listed as a product feature, the homepage says customer data is processed in data centres in Germany, and the FAQ repeats that operation and data processing take place in German data centres in a GDPR-compliant manner. The jurisdiction is therefore Germany, and the controller is the German company itself, so no international transfer is described anywhere. Two caveats apply. The privacy policy acknowledges using a hosting provider for infrastructure, computing capacity, storage, database and maintenance services, but never names it, and no subprocessor list is published. Independent network checks are consistent with the claim rather than proof of it: the website resolves to a server operated by Neue Medien Muennich in Dresden, and the xpertour vcc demo to Hetzner in Falkenstein, both in Germany. Those observations cover the public site and a demo, not necessarily the production infrastructure of the optimiser.
Things to keep in mind
Risks and trade-offs to weigh before adopting xpertour.
- Three products share the xpertour brand with unrelated price grids: the EUR 99 per month entry point belongs to xpertour vcc, not to the AI route optimiser reviewed here, whose floor is EUR 150 per month
- No terms and conditions are published, so the contractual framework, liability, service levels and ownership of platform data are undefined before you sign
- The privacy policy covers the website only and never describes the processing of operational data, although the platform necessarily holds customer addresses and driver records
- No data processing agreement is offered or mentioned, which most European buyers will need under Article 28 GDPR before any live deployment
- Over-reliance on automated tours can erode a dispatcher's own feel for the network; keep the manual editing and what-if features in active use rather than accepting every proposal
- The publisher is very small, with a single managing director and no published headcount, so assess key-person dependency and business continuity before committing
- A sibling domain, tourenplanung.de, markets the same product under the same publisher without redirecting, which can cause confusion about which site is authoritative
Setup & Integrations
Technical difficulty
Low for a first run, moderate for full integration. There is nothing to install and no setup fee: the software opens in a browser, updates are automatic and included, and the heavy computation runs on the publisher's servers, so ordinary office computers suffice. The simplest route in is an Excel import of orders and vehicles, and the publisher says users become familiar with the basic functions quickly. Effort rises if you connect an ERP through the xpertour API, and bespoke interfaces are chargeable extras. A preliminary phone call, individual advice and support during the trial are part of the onboarding.
Deployment
Integrations
Behind xpertour
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What exactly does xpertour do?
What efficiency gains are realistic?
Is there a free trial, and how do I start?
How much does it cost?
How do we get our data into the system?
What constraints can the optimisation take into account?
Can I change the tours the software proposes?
Where is the data hosted?
Is there an order management system as well?
Who is behind xpertour?
Should you pick xpertour?
xpertour is a focused, unusually mature piece of vehicle routing software. It has been in daily production since 2015, it is built by someone whose doctorate is on precisely this problem, and it takes a clear position in a crowded market: between the free routing tools it describes as having hidden pitfalls and the enterprise suites it calls too complex and too expensive. The design choice that stands out is the refusal to be a black box. Optimised tours are a starting point rather than a verdict, and the immediate cost feedback on every manual change is what makes the software usable by a dispatcher who has to answer to a customer at four in the afternoon. The commercial model is coherent with that positioning. Charging per planned stop, with no fee per vehicle or driver and no setup cost, means a small fleet can start without a capital decision, though the EUR 150 monthly minimum sets a real floor. German data centres and an explicit GDPR claim will matter to European buyers. The reservations are about documentation rather than the product. No terms and conditions are published at all, no data processing agreement is offered, no subprocessor is named, and no security certification is claimed. The privacy policy, though carefully written, covers only the website and says nothing about how customer addresses, orders and driver records are handled inside the platform. For a tool that necessarily processes personal data about customers and drivers, that is the gap a prospective buyer should close in writing before signing. The German-only interface and sales process will also rule the product out for many organisations outside the DACH region.
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