ConverseNow
ConverseNow is a voice AI platform that takes restaurant orders on the phone, at the drive-thru, over SMS and through kiosks. It plugs into major POS systems and is configured per brand, with pricing quoted on request.
What is ConverseNow?
ConverseNow is a voice AI platform built for one industry: restaurants. It answers the phone, works the drive-thru lane, holds SMS conversations and feeds self-service kiosks, taking a guest's order from start to finish instead of a member of staff. The vendor, ConverseNow Technologies, Inc., has been building it from Austin, Texas since 2018.
The product line covers four channels. Phone Order AI handles inbound calls 24/7, with order accuracy advertised at 95% or better. Drive-Thru Automation takes orders in the lane and pushes them to the order confirmation board and the POS in real time. SMS AI Conversations extends the same assistant to text: ordering, order status, promotional messaging and a memory of past preferences. The Order Injection API lets a brand wire the same ordering logic into its own mobile app or kiosk.
Underneath, the company describes artificial intelligence, machine learning, natural language processing and conversational interfaces. In December 2024 it moved its entire customer base onto a generative AI platform running large language models in live, real-time audio.
What it sells beyond the channels is configurability, branded AI Your Way: tone and persona including regional dialects, upsell logic keyed to time, order size or guest behaviour, coupon handling, menu and price localisation by region or store, and a flexible mode letting staff pick up calls whenever they choose. An AI Insights layer returns A/B tests, launch analysis, accuracy tracking and real-time analytics.
The performance figures are the vendor's own: over 2,000,000 conversations a month, 83,000+ labour hours repurposed a month, a 95% non-intervention rate in the drive-thru, more than 90% order accuracy, sub-second response times and a 4.55/5 satisfaction score. Integration partners shown on the site include Brink POS, Fiserv, Focus, ItsaCheckmate, NCR Aloha, Olo, PAR, Qu and Xpient; brands displayed as customers include Denny's, Domino's Pizza, Wingstop, Hardee's, Fazoli's, Jets Pizza and Blake's Lotaburger.
Contractually the restaurant, not ConverseNow, stays the seller and merchant of record. Nothing is priced publicly: the only way in is a booked consultation, with a demo promised within 24 hours.
What it does
- Take phone orders around the clock, with 95%+ accuracy claimed
- Run drive-thru orders and push them to the confirmation board and POS in real time
- Hold SMS conversations for ordering, order status and promotions, remembering past preferences
- Inject orders into a brand's own mobile app or kiosk through the Order Injection API
- Apply upsell rules keyed to time of day, order size or guest behaviour
- Honour or offer coupons and discounts according to local rules
- Serve guests in more than one language, adapting to regional dialects and accents
When to use ConverseNow / When not to
A quick filter to help you decide if ConverseNow is the right fit.
When to use ConverseNow
- Quick-service and fast-casual chains drowning in inbound phone orders
- Drive-thru operators looking to run lanes with little or no staff intervention
- Multi-unit and franchise groups, whose store count the vendor asks for up front
- Brands serving Spanish-speaking guests, with ordering demos published in both languages
- Restaurant teams under staffing pressure who want repetitive order-taking off their plate
- Chains already running a listed POS such as NCR Aloha, PAR, Brink POS, Olo or Qu
- Marketing and operations teams that want upsell and coupon rules applied consistently
When not to use ConverseNow
- Individual diners: they talk to the AI, they never buy it
- Single independent restaurants with low call volume, since everything goes through a sales order form
- Anyone outside food service, as the entire product is written around restaurants
- Buyers who need a published price or a self-serve sign-up: there is neither
- Teams unwilling to integrate with their point-of-sale system, which the deployment depends on
- Organisations that require a documented opt-out from model training on their voice data
- Anyone after a general-purpose voice assistant rather than an order-taking one
How to use ConverseNow
A typical end-to-end flow, from setup to results.
- Listen to the published call recordings on the Products page first: phone, drive-thru and Spanish orders, each with a timestamped transcript
- Book a consultation from the demo page, or call +1 (737) 301-1234; a demo is promised within 24 hours
- Fill in the qualification form: name, work email, phone, company, job title, restaurant type and number of stores
- Agree commercial terms, which are set in an order form or invoice rather than on a price page
- Choose a billing cycle among monthly, quarterly and annual, with payment due within thirty days of invoice
- Integrate with your point-of-sale system, picking from the listed partners, or build against the Order Injection API for apps and kiosks
- Keep your own IT infrastructure in working order and grant ConverseNow staff the access the contract requires
- Configure the assistant: brand voice, tone and persona, upsell logic, coupon behaviour, and menu and pricing by region or store
- Decide how far automation goes, since Flexible Usage lets the team take calls back at any time or leave everything to the AI
- Track results in AI Insights: A/B tests, launch analysis, order accuracy and real-time analytics, with live support available 24/7
Pros & Cons
Pros
- Genuinely multichannel: phone, drive-thru, SMS, kiosk and API rather than one narrow entry point
- Nine named POS and ordering integrations, so it fits into an existing restaurant stack
- Published call recordings with transcripts let you judge the assistant before ever speaking to a salesperson
- Deep configuration of brand voice, upsell logic, coupons and per-store menu and pricing
- Spanish is demonstrated with real recordings rather than merely promised
- National chains displayed as customers, including Denny's, Domino's Pizza, Wingstop and Hardee's
- An established vendor: founded in 2018, venture-backed, and it acquired Valyant AI in 2024
Cons
- No public pricing at all, so budgeting requires a sales conversation
- No free plan and no free trial is advertised anywhere
- An API is sold as a product but no public documentation exists for it
- No security certification is displayed, neither SOC 2 nor ISO 27001 nor PCI DSS
- No data processing agreement is published and no subprocessor list is disclosed
- Calls are recorded and analysed as a condition of use, with no documented training opt-out
- Every performance figure is self-reported, with no third-party source or stated methodology
Pricing & Plans
No pricing is published. The site contains no pricing page and no amount appears anywhere across its pages, so the lowest entry point cannot be stated. The terms of use indicate that ConverseNow charges a subscription fee set in an order form or invoice, billed monthly, quarterly or annually, with payment due within thirty days and interest of 1.5% per month on late amounts. No free plan and no free trial is mentioned. The only advertised route to a quotation is booking a consultation, after which a demo is promised within 24 hours.
Data, GDPR & hosting
A consolidated view of how ConverseNow handles your data.
GDPR overview
The site never uses the word GDPR, not once across its eight pages, and makes no claim of compliance. What it does contain are scattered European touchpoints: retention is capped by what "the law or the European laws and regulations" require; data collected in the European Union is said to be transferred "subject to appropriate or suitable safeguards, such as standard contractual clauses"; and readers are told they may complain to the supervisory authority of their Member State of residence, work or alleged infringement. The privacy policy also opens with a controller/purposes/legal basis/recipients/rights table of European inspiration. Everything operational, however, is built for United States law, and guests must route their requests through the restaurant rather than exercise them directly. No DPO and no Article 27 representative is named.
Who owns the data?
The restaurant keeps its own Customer Data; everything else in the platform, including content and any modification, belongs to ConverseNow or its suppliers, and the contract grants only a limited, revocable, non-transferable licence. For guest data, ConverseNow Technologies, Inc. is the data controller. It may pass that data to the restaurant and its franchisees, to group companies, service providers, professional advisers and authorities. Aggregated or anonymised data falls outside the privacy policy altogether and ConverseNow may use and share it for any purpose. Feedback sent by a guest becomes a perpetual, irrevocable, royalty-free right for the vendor.
Reuse rights
A restaurant may use the platform for its own business operations and nothing more. The terms forbid modifying it, creating derivative works, reverse engineering it, reselling, renting or sub-licensing it, and running it as a service bureau or outsourcing it to third parties. They also forbid disclosing any performance information or analysis about the platform without prior written consent, which effectively blocks publishing your own benchmark of it. Guests get a narrower, personal licence covering only the placing and managing of their orders, with no rights over the software. On its side, ConverseNow uses the data to operate and improve the service, and states that quality, analytics and model training are among its purposes.
Data retention & training
Hosting summary
ConverseNow names no hosting country and no hosting region anywhere in its privacy policy, its terms or its end-user terms. What it does say is that the company is based in the United States and that the information it collects is governed by United States law and other jurisdictions, while warning that data may also be transferred, processed, stored and used outside the United States, using the service being taken as consent to those transfers. For data collected in the European Union, it undertakes to apply appropriate safeguards such as standard contractual clauses. No subprocessor is named, no list is published, and no data processing agreement is offered. Security is described only in general terms, as commercially reasonable physical, electronic and procedural safeguards, with an explicit disclaimer that no transmission or storage can be guaranteed secure. No certification such as SOC 2, ISO 27001 or PCI DSS appears anywhere on the site. Anyone with a European or contractual requirement on data location will have to obtain it in writing from the vendor.
Things to keep in mind
Risks and trade-offs to weigh before adopting ConverseNow.
- Every call and voice interaction is recorded, monitored and analysed to improve the software, and consenting to that is a condition of ordering
- Guests are not the customer: they hold no contract and cannot exercise their data rights directly, everything routes through the restaurant
- Sensitive data passes through the system, including name, postal address, phone, email, payment details, voice recordings, transcripts and inferences
- The assistant can mishear or mis-transcribe, and the terms put the burden on the guest to check the order before confirming it
- Allergen and nutritional questions are explicitly out of scope: the terms send guests back to the restaurant for those
- The commercial pitch is labour substitution, counted in labour hours repurposed, which has consequences for frontline staff and for the human contact a brand keeps with its guests
- Guest liability is capped at USD 100 in total, with mandatory individual arbitration and a class action waiver
Setup & Integrations
Technical difficulty
This is not a tool you install yourself. Deployment runs through a contract and a vendor-led rollout: the restaurant must keep its IT infrastructure in working order and give ConverseNow staff access to its premises and systems. The assistant has to be connected to the point-of-sale system, and drive-thru use adds order confirmation boards. Wiring the Order Injection API into a mobile app or kiosk is development work, with no public documentation to scope it from. Most of the effort sits in integration and in preparing menu, promotion and pricing data rather than in installation.
Deployment
Integrations
Supported languages
Behind ConverseNow
Fundraising
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What does ConverseNow actually do?
Which channels does it cover?
How much does it cost?
Is there a free trial?
Which languages does the assistant speak?
Which point-of-sale systems does it integrate with?
Are guest calls recorded?
How long is personal data kept?
What is the minimum age?
How does a guest exercise their data rights?
Should you pick ConverseNow?
ConverseNow is a narrow tool done seriously. It does not pretend to be a general assistant: it takes restaurant orders, and it does so across every voice channel a chain actually operates, from the phone line to the drive-thru lane, from SMS to the kiosk and the brand's own app. Seven years of work, a generative AI rollout across the whole customer base in December 2024, the acquisition of Valyant AI, national chains displayed as customers and nine named POS integrations all point to a product that has left the demo stage.
The reservations are of two kinds. The first is commercial: nothing is priced, nothing can be trialled, and every route ends at a sales call. For a multi-unit operator that is normal; for anyone smaller it is a wall. The second is about data governance. Guest calls are recorded and analysed to improve the software, consent is a condition of use, and no training opt-out is documented. There is no published data processing agreement, no subprocessor list, no security certification, and the word GDPR appears nowhere on the site, even though the privacy policy anticipates European data and mentions standard contractual clauses. Guests cannot exercise their rights directly either; requests travel through the restaurant.
Treat the headline numbers as claims rather than measurements: the 95% non-intervention rate, the 90%+ accuracy, the 4.55/5 satisfaction score all come from the vendor, without methodology. If you run a high-volume chain on a supported POS, this is a credible shortlist candidate, and the published call recordings let you judge the voice before you talk to anyone. Take the pricing, the language coverage and the call-recording clauses to your own legal and operations review before signing.
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