AeroChat
AeroChat is an omnichannel AI customer service platform for online merchants. It answers questions across web chat, WhatsApp, Instagram, Messenger, Telegram and email, trained on your own catalogue and policies, and escalates to human agents whenever confidence drops.
What is AeroChat?
AeroChat is an AI-powered customer communication platform built by AeroChat Pte Ltd, a Singapore company, and aimed squarely at online merchants rather than at general-purpose assistant users. It gathers web chat, WhatsApp, Facebook Messenger and page comments, Instagram DMs and comments, Telegram, and Gmail or Outlook email into a single shared inbox, then answers the incoming messages automatically.
What it answers from is your own material. The assistant is trained on PDF, DOCX, TXT and Excel or CSV uploads, on a crawl of your website, or on knowledge typed straight into the app. On Shopify, products, pages and policies synchronise by themselves, and the assistant looks up live order status, tracking and returns inside the conversation.
The company describes a four-step pipeline behind each reply: work out what the customer is trying to accomplish, retrieve the relevant business context, generate a brand-aligned answer, then feed the exchange back into the model serving that account. The stack it claims combines a large language model tuned for support, retrieval-augmented generation so answers track a changing catalogue, an automatic language layer that replies in the shopper's own tongue, and confidence-aware escalation to a human agent who receives the full history. AeroChat advertises that 87% or more of conversations are resolved without a human agent, a marketing figure published with no methodology behind it.
Around the assistant sits a light CRM and analytics layer: contact management, filter-rule segments, conversation tagging, automatic agent assignment and agent-to-agent transfer, CSV or Excel export, and reporting on topics, languages, channels, resolution rate and conversions.
Setup is deliberately self-service. There are no conversation flows to build and no prompts to engineer; tone and limits are set in plain language through Custom Instructions, and a private testing area lets you rehearse before going live. AeroChat quotes fifteen to thirty minutes to be operational.
Commercially the model is freemium: a permanent free tier, then USD 49.00, 149.00 and 349.00 per month, with Enterprise from USD 699.00. The company is young. Its domain was first archived in April 2024, its About page shows a team of five, and its Shopify listing carries a 5.0 rating drawn from only four reviews.
What it does
- Answer product, order, delivery, returns and policy questions automatically, around the clock
- Bring web chat, WhatsApp, Messenger, Instagram, Telegram and email into one shared inbox
- Look up live Shopify order status, tracking and fulfilment inside the conversation
- Detect the shopper's language and reply in it, with no language menu to set up
- Recommend products in chat and recover abandoned carts
- Capture leads and contact details at the moment the conversation makes it natural
- Hand the conversation over to a human agent with the full history attached
When to use AeroChat / When not to
A quick filter to help you decide if AeroChat is the right fit.
When to use AeroChat
- Shopify merchants who want their catalogue, orders and policies synced in one click, without touching their theme
- WooCommerce and WordPress store owners willing to install a plugin and paste an API key
- Small support teams drowning in repetitive questions about order status, returns and shipping policies
- Brands selling through WhatsApp and Instagram DMs who need every channel in a single shared inbox
- Merchants with international customers, since the assistant detects and replies in the shopper's own language automatically
When not to use AeroChat
- Consumers and private individuals: the terms restrict the service to business use and require you to declare you are not acting as a consumer
- Teams that expect phone or live chat support from their vendor, which the service level agreement excludes on every standard plan
- Organisations whose procurement requires a signed data processing agreement, an EU Article 27 representative or SOC 2 and ISO 27001 certification, none of which AeroChat publishes
- Buyers who need a contractual uptime guarantee backed by financial penalties, since the only remedy offered is discretionary AI response credits with no monetary value
- Companies obliged to host data in a named country or region, which AeroChat never discloses
How to use AeroChat
A typical end-to-end flow, from setup to results.
- Create an account on the AeroChat signup page; the paid plans open with a seven-day trial and ask for no credit card
- Connect your platform: one click from the Shopify App Store, a plugin plus an API key on WordPress, or an HTML snippet on any other site
- Load the knowledge base by uploading PDF, DOCX, TXT, Excel or CSV files, pointing the crawler at your website, or typing knowledge into the app
- On Shopify, let products, pages and policies synchronise automatically instead of uploading them by hand
- Shape the assistant's tone, priorities and limits in plain language through Custom Instructions
- Rehearse in the built-in testing area, asking sample questions privately until the answers satisfy you
- Connect your channels from the dashboard, following the step-by-step guides for Shopify, WordPress, web chat, WhatsApp, Facebook, Instagram, Telegram and email
- Write the fallback message customers see when the assistant is unsure, and set the rules for escalating to your team
- Go live, then review the questions the assistant could not answer and close those gaps in your knowledge base
Pros & Cons
Pros
- A genuine permanent free plan: 100 AI responses a month, 250 synchronised products and 250 trained content pages, with unlimited human replies and contacts
- Broad channel coverage for the money, with six messaging channels plus email available from the free tier upward
- One-click Shopify installation, with catalogue, pages and policies syncing automatically and no theme editing
- Nothing to script: no conversation flows to build and no prompt engineering, the assistant answers as soon as the knowledge base is loaded
- Automatic multilingual replies, with no language menu and no separate configuration
- A private testing area that lets you rehearse answers before any customer sees them
- A public roadmap that clearly separates what has shipped from what is coming and what is merely planned
Cons
- AI response quotas are tight against the price: 500 a month at USD 49.00, 2,000 at USD 149.00, 5,000 at USD 349.00, with overage sold as credits from USD 30.00 per thousand messages
- No phone and no vendor live chat support on standard plans, with first response targets of three, two then one business day, Monday to Friday, Singapore time
- Downtime buys no money back: the sole remedy is discretionary AI response credits that carry no monetary value and expire when the account closes
- No published data processing agreement, no EU Article 27 representative and no SOC 2 or ISO 27001 certification of its own
- Neither the hosting countries nor the complete sub-processor list is published, the latter being available on request only
- No documented way to exclude your data from the learning loop that refines the model on your account
- Self-learning AI and agent auto-translation unlock only on the Advanced plan, at USD 349.00 a month
Pricing & Plans
A permanent free plan is available, covering 100 AI responses per month, 250 synchronised products and 250 trained content pages, with unlimited human replies and contacts. The lowest paid entry point is the Starter plan at USD 49.00 per month, reduced to USD 39.00 per month on annual billing. All charges are billed in US dollars. A seven-day free trial, requiring no credit card, applies to the paid plans.
- 100 AI responses per month
- 250 products synchronised
- 250 content pages trained
- unlimited human replies and contacts
- all channels. Excluded from the service level agreement and supported by documentation only.
- 500 AI responses per month
- 2
- 000 content pages
- 3 agent seats
- product recommendations in chat
- auto-reply to Instagram and Facebook comments
- email support.
- 2
- 000 AI responses per month
- 20
- 000 content pages
- 10 agent seats
- in-chat payment links
- WhatsApp broadcast campaigns
- AI chat insights and webhooks.
- 5
- 000 AI responses per month
- 100
- 000 content pages
- 25 agent seats
- self-learning AI
- agent auto-translation
- conversion tracking
- 10
- 000 or more AI responses
- 50 GB or more of knowledge base capacity
- all channels plus custom integrations
- priority SLA and account manager
- 50 or more seats
- third-party security audits and white labelling. Governed by a separate agreement.
Data, GDPR & hosting
A consolidated view of how AeroChat handles your data.
GDPR overview
AeroChat advertises "GDPR & PDPA compliance" on its how-it-works page and lists it in the plan comparison table, but its operative framework is Singapore's Personal Data Protection Act 2012, not the GDPR. Concrete elements do exist: the privacy policy sets out lawful bases (contractual necessity, legitimate interests, legal obligation, consent), grants rights of access, correction, deletion, consent withdrawal, portability and objection with a thirty-day response target, and undertakes to apply the same practices regardless of where the data subject sits, EU end-customers included. What is missing weighs more: no Article 27 EU representative is designated, no data protection officer is named, no data processing agreement is published or offered, and no hosting country is disclosed. Legal, privacy and support requests all go to one generic address.
Who owns the data?
Under the Terms of Use you keep ownership of everything you put into the platform, which AeroChat calls Customer Content: documents, knowledge base entries, product data and instructions. In exchange you grant the company a non-exclusive, worldwide, royalty-free licence to use, process and store that content, limited to providing and improving the Service. AeroChat retains ownership of its own software, algorithms and AI models. For conversations with your shoppers the roles reverse: you are the data controller and AeroChat acts as your processor. One asymmetry deserves attention: any feedback or product suggestion you send becomes freely usable by AeroChat, with no obligation towards you.
Reuse rights
You may reuse your own material freely and without asking permission. It remains yours, you choose which sources the assistant draws on and can include or exclude them at any time, contacts and leads export to CSV or Excel on demand, and after cancellation you keep a thirty-day window to export your conversation data. On AeroChat's side, data serves service delivery, product improvement, security and fraud prevention, legal compliance and marketing analytics; the privacy policy states plainly that personal data is never sold. Named sub-processors include Stripe, Google, Meta, Telegram, Amazon Web Services and OpenAI, with the complete list available on request only. Conversations also feed back into the model serving your own account, and no way to opt out of that loop is documented.
Data retention & training
Hosting summary
AeroChat publishes neither a hosting country nor a hosting region. The privacy policy states only that the company is headquartered in Singapore, operates globally, and that personal data may be transferred to, stored or processed in countries outside Singapore, specifically wherever its infrastructure providers and sub-processors sit. Amazon Web Services is named as the cloud infrastructure provider and OpenAI as the provider behind AI responses, but neither is tied to a stated region. Cross-border safeguards rest on the certifications those providers maintain themselves; no standard contractual clauses or binding corporate rules are cited. On security, the policy commits to encryption in transit and at rest, access controls and regular security reviews, and the FAQ states that each business's data is isolated from every other account. Third-party security audits appear as an Enterprise line item, without naming a standard or offering a report. Singapore law governs, and the courts of Singapore hold exclusive jurisdiction.
Things to keep in mind
Risks and trade-offs to weigh before adopting AeroChat.
- The assistant answers from what you give it, so an outdated returns policy or a stale product page becomes an authoritative wrong answer repeated at scale, and the terms put that risk squarely on you
- AeroChat itself warns that AI-generated replies are probabilistic and may be inaccurate, incomplete or inappropriate, and disclaims any warranty on their fitness for purpose
- Automating the bulk of conversations erodes the daily contact through which a team senses what customers actually struggle with; an insights dashboard summarises that signal, it does not replace it
- Every conversation feeds back into the model on your account with no documented way to opt out, which includes whatever personal or sensitive detail a shopper happens to type
- Support staff who stop writing answers lose the habit, so the hard case the assistant eventually escalates lands on someone less practised than before
- Your entire conversation history sits on a platform whose complete sub-processor list is only available on request and whose hosting countries are never named
- Quotas make cost scale with success, so a viral month can force an unplanned credit purchase or upgrade at the worst possible moment
Setup & Integrations
Technical difficulty
Low, provided you accept a self-service platform. On Shopify the app installs in one click from the App Store and syncs products, pages and policies automatically. WordPress takes a plugin upload and an API key; any other site takes an HTML snippet and domain verification. Behaviour is tuned in plain language through Custom Instructions, with no prompt engineering, and a private testing area lets you rehearse before going live. AeroChat quotes fifteen to thirty minutes. The trade-off is contractual: the terms make configuration and training data entirely your responsibility, and disclaim liability for poor answers caused by either.
Deployment
Integrations
Supported languages
Behind AeroChat
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
Is there a free plan, or only a trial?
Which channels does AeroChat cover?
What can I train the assistant on?
How long does setup take, and do I need a developer?
What does it cost?
What support can I expect?
What happens to my data if I cancel?
Is AeroChat GDPR compliant?
Does AeroChat train on my conversations?
Should you pick AeroChat?
AeroChat buys a lot of surface for very little money. Six messaging channels plus email, a real permanent free tier, one-click Shopify syncing and a genuinely fast setup put it ahead of what USD 49.00 a month usually gets in this category. For a small merchant handling the same twenty questions every day about order status, returns and shipping, that proposition holds up, and the multilingual replies are a real advantage for anyone selling across borders.
The pressure point is volume. AI response quotas are the true unit of pricing, and success is what makes them bite: a busy month means buying credits or moving up a tier. The features that make the product feel intelligent, self-learning AI and agent auto-translation among them, sit behind the USD 349.00 plan.
The contractual side asks for clear eyes. Support is email only, on targets of one to three business days in Singapore hours. Downtime is compensated in discretionary response credits with no monetary value, never in money. There is no published data processing agreement, no EU Article 27 representative, no certification of its own, no disclosed hosting country and no documented opt-out from the loop that feeds conversations back into the model on your account. The company is young, its team is small, and its 5.0 rating rests on four reviews.
The verdict divides cleanly. For an ecommerce SME that wants broad channel coverage quickly and can live with asynchronous support, AeroChat is a strong value proposition worth trialling on the free plan. For an organisation with a compliance checklist or a need for contractual support commitments, the gaps are structural rather than incidental.
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