AIDA
AIDA is a French SaaS platform that centralises social and medico-social case files, answers questions about a case in natural language with clickable citations, and reformats field notes to each organisation's transmission template. Hosted entirely in France.
What is AIDA?
AIDA is a French software-as-a-service platform for managing dossiers d'accompagnement, the case files kept by social and medico-social professionals. It is published by T.BEE CONSULTING, a small company based in Ronchin, in the Hauts-de-France region. The problem it targets is stated bluntly on the homepage: case information sits scattered across Word documents, paper, e-mails and personal notebooks, and after every visit there is still a note, a transmission and a report to write. Both chores eat into the time meant for the relationship itself.
The product answers with three parts. The first is a centralised case file gathering dated notes, documents and history, together with the family, medical and school network around the person supported. Targeted transmissions to a colleague stay attached to the file, and any document deposited becomes immediately searchable. The second is an assistant scoped to a single case. Questions are asked in natural language, and the assistant answers only from the content of that file, each fact carrying a citation that can be checked in one click. The third is note formatting: a practitioner writes the note as it comes, in the field or between appointments, and one click restructures it to the transmission template defined by their organisation. Every proposed change is shown before it is applied, nothing is saved without review, and the vendor insists the model rephrases rather than invents, leaving names, dates and amounts untouched.
The technical claim is sovereignty. Hosting runs on OVHcloud, with primary storage in Paris and backups in Gravelines; the AI models are Mistral and bge-m3 executed on OVHcloud AI Endpoints. The site states that no data leaves France and that no call is made to OpenAI, Anthropic or Google. Tenants are separated by a dedicated PostgreSQL schema per organisation, and the application adds role-based access, an audit log, GDPR Article 17 erasure and a full data export. Access is by subscription, arranged by e-mail; no price is published.
What it does
- Centralise dated notes, documents and the people around a case in a single file
- Ask questions about a case in plain language and get answers that cite their sources
- Turn a rough field note into a clean transmission written to the organisation's template
- Make any deposited document searchable through text extraction and vector indexing
- Map the family, medical and school network around the person supported
- Trace every action in a complete audit log
- Export the structure's entire data set as a ZIP archive
When to use AIDA / When not to
A quick filter to help you decide if AIDA is the right fit.
When to use AIDA
- Social workers and medico-social practitioners who spend more time writing up case notes than meeting the people they support
- Associations and public bodies whose case information is scattered across Word files, paper, e-mails and personal notebooks
- Organisations handling GDPR Article 9 health data or Article 10 offence data that need hosting proven to stay in France
- Multi-establishment structures needing strict tenant separation, since each organisation gets its own dedicated PostgreSQL schema
- Teams that must be able to justify every written statement, because the assistant answers only from the case file and cites each source
When not to use AIDA
- Individuals and consumers: the service is reserved to professionals of the social and medico-social sector acting in their duties
- Anyone expecting automated decision-making, since the vendor states no decision may rest on the assistant's output alone
- Teams needing to plug the tool into an existing information system, as no public API and no third-party connector is offered
- Non-French-speaking organisations, the interface shipping in French only with no language switcher
- Buyers who need to compare prices before contacting a vendor, because no rate is published anywhere
How to use AIDA
A typical end-to-end flow, from setup to results.
- Contact the vendor at contact@aida-suivi.fr, as there is no online sign-up
- Conclude the data processing agreement, your organisation remaining the data controller
- Open the web application at app.aida-suivi.fr, where identity is handled by Keycloak
- Create your organisation; the first account becomes its administrator
- Accept the terms of service, terms of use, privacy policy and user guide at the consent gate
- As administrator or supervisor, define the note template your structure applies
- Invite practitioners by e-mail, each activating their account and setting a password
- Create a case and add the person supported, partners and contacts, qualifying their relationships
- Add dated notes and deposit documents, then let indexing make them searchable
- Ask the assistant questions on an open case and check each cited source
Pros & Cons
Pros
- Data location documented down to the datacentre: OVHcloud Paris for primary storage, Gravelines for backups
- No non-European AI provider involved; the site states no calls are made to OpenAI, Anthropic or Google
- Assistant answers are confined to the case file, and every fact links back to its source
- Privacy policy of rare precision, with retention periods listed line by line and subprocessors named
- No analytics, marketing or profiling cookies on the website or in the application
- Visible product guardrails: mandatory review before saving, rejection of drafts that drift too far, blocked manipulation prompts
- Organisations separated at database level, with an audit log and a full data export
Cons
- No public pricing at all: no rate card, no plan name and no amount anywhere
- Terms of service and terms of use are accepted inside the application but published nowhere
- Three-page website, with no product page, no about page and no customer reference
- No public API and no connector to third-party case-management or business software
- French-only interface, with no language switcher
- No social presence and no published client list to corroborate traction
- Very young vendor: the company was registered in October 2025 and the domain in May 2026
Pricing & Plans
No free plan and no free trial is mentioned, and no price is published. The vendor does operate a subscription model, its privacy policy referring to the subscribed plan type, subscription date and subscription status of each client organisation, but no amount, currency or plan name appears on the website or in the application. Pricing is obtained by contacting the vendor at contact@aida-suivi.fr.
Data, GDPR & hosting
A consolidated view of how AIDA handles your data.
GDPR overview
Implementation is concrete and unusually detailed for a company this small. The privacy policy, last updated 4 July 2026, cites the French Data Protection Act of 6 January 1978 as amended, the GDPR and, where relevant, the EU AI Act of 13 June 2024, and commits to CNIL and EDPB guidance. Roles are stated explicitly: controller for user and subscription data, Article 28 processor for case data, with a data processing agreement concluded with every client. Named rights include access, rectification, erasure, objection, withdrawal of consent, restriction, portability and instructions on the fate of data after death under Article 85. Requests go to contact@aida-suivi.fr or the Ronchin head office and are answered within one month, extendable by two. The supervisory authority named is the CNIL. The application itself implements Article 17 erasure and anonymisation, both traced in the audit log.
Who owns the data?
Ownership follows the GDPR roles the vendor sets out. For the case files entered by practitioners, the client organisation remains the data controller and T.BEE CONSULTING acts only as a processor under Article 28, bound by a data processing agreement signed with each client. For account, subscription and support data, T.BEE CONSULTING is itself the controller. The vendor states it never sells or rents personal data to third parties for their own purposes. Each organisation works in a strictly isolated space backed by its own PostgreSQL schema, and administrators can retrieve the whole of their structure's data as an archive.
Reuse rights
Reuse is framed by role rather than granted outright. The client organisation, as controller, decides what happens to the case data it enters and can pull it back at any time: an administrator can request a full export of the structure's data, delivered as a ZIP archive holding one CSV per data type plus the original documents, a facility the vendor ties to the European data regulation. Practitioners may read, edit and reuse the content of the cases they are assigned to, but assignment is governed by role and every action is written to an audit log. Website content is a separate matter: the legal notice reserves it for personal, non-commercial consultation and forbids any other exploitation without prior written permission. On the vendor's own side, reuse is deliberately narrow. Case data is processed to assist drafting, to summarise, to search within the file and to describe deposited images, and only anonymised usage data may feed the improvement and continuous monitoring of model performance.
Data retention & training
Hosting summary
Hosting is French end to end and the vendor documents it precisely. The platform runs on OVHcloud (OVH SAS, 2 rue Kellermann, 59100 Roubaix), using a virtual private server for the application, a managed PostgreSQL database and Object Storage for files. Primary storage is Object Storage Standard 3-AZ in the Paris datacentre; backups are Object Storage 1-AZ in Gravelines. The AI models, Mistral and bge-m3, run on OVHcloud AI Endpoints, also in France. OVHcloud is certified as a health-data host under Article L.1111-8 of the French public health code, following the standards of the Agence du Numerique en Sante, which covers the health data that case files may contain. The vendor states it works only with subprocessors located in the European Union and that no personal data leaves it, naming OVHcloud, OVHcloud AI Endpoints and Brevo for transactional e-mail. Should that policy change, it undertakes to inform users and put standard contractual clauses in place.
Things to keep in mind
Risks and trade-offs to weigh before adopting AIDA.
- The HDS health-data certification shown on the homepage is held by OVHcloud, the host, not by the publisher
- GDPR and RGAA appear as badges: frameworks invoked, with no certificate, audit or published accessibility statement
- Terms of service and terms of use must be accepted inside the application but cannot be read beforehand
- Your organisation, not the vendor, is the controller and must establish the legal basis, including for health data, offence data and minors
- Anonymised usage data may feed model improvement and monitoring, with no documented way to opt out
- Assistant answers are probabilistic by the vendor's own admission; treating a cited answer as verified fact would erode the professional judgement the tool claims to protect
- A vendor incorporated in October 2025 would hold case records that must survive for years, so contractual continuity deserves attention
Setup & Integrations
Technical difficulty
Low on the technical side, moderate on the organisational one. Nothing is installed: AIDA is a web application, with identity handled by Keycloak and practitioners invited by e-mail. There is no integration to configure and no API to wire up. The real effort is elsewhere. An administrator must create the organisation, then define the note formatting template specific to the structure, a task restricted to administrator and supervisor roles. A data processing agreement has to be concluded beforehand, and the documents presented at the consent gate accepted.
Deployment
Supported languages
Behind AIDA
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
Who is AIDA for?
Where is the data hosted?
Which AI models does it use?
Can the assistant invent information?
How much does AIDA cost?
Is there an API?
Is there a mobile app?
Is my data used to train AI models?
Is a data processing agreement available?
Is the tool itself HDS-certified?
Should you pick AIDA?
AIDA is a narrow tool, and deliberately so: one profession, one country, one language. Within that scope it is coherent. The sovereignty argument is not a slogan but a documented chain, traced from the Paris and Gravelines datacentres to the Mistral and bge-m3 models running on OVHcloud AI Endpoints, with an explicit statement that no call goes to OpenAI, Anthropic or Google. For structures handling health data and records of judicial measures, that traceability is the point rather than a detail. The product design shows the same restraint: the assistant answers only from the case file and cites every fact, note formatting is proposed rather than applied, and the vendor states plainly that the model rephrases and never invents.
The published documentation is uneven. On privacy it is exceptionally strong, with retention periods listed category by category, subprocessors named and GDPR roles set out without ambiguity. On the contractual side it is thin: the application makes users accept terms of service, terms of use and a user guide that appear nowhere on the site, so nobody can read them before committing. Nothing else is public either, no price, no plan name, no customer reference, no product page beyond a single scrolling homepage.
Two cautions deserve weight. The HDS certification shown as a badge belongs to the host, not to the publisher, and the same reading applies to the GDPR and RGAA labels, which are frameworks invoked rather than audited certificates. And the publisher is very young: the company was registered on 2 October 2025 and the domain only in May 2026, while the case records it would hold must survive for years. Promising and unusually careful about data, but impossible to evaluate without a conversation, and worth a hard look at contractual continuity.
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