AirtimeUX
AirtimeUX is a German web tool that turns uploaded interview and call recordings into transcripts in over 100 languages, then automatically surfaces recurring themes, product feedback and user pain points. In-product microsurveys feed the same analysis.
What is AirtimeUX?
AirtimeUX presents itself as an AI researcher for user interviews. It is a web tool from Airtime UX GmbH, a small company based in Berlin, and it addresses one narrow problem: a team has recorded a batch of user interviews or customer calls and has no realistic way to work through all of them by hand.
The workflow is organised around a Study. You create the study, list the questions you actually want answered, upload the group of audio or video recordings to analyse, and read the results. Airtime transcribes the recordings — over 100 languages are claimed — identifies who is speaking without manual labelling, and then works across the whole set rather than file by file. Ask a question and the tool distils the relevant learnings from every interview at once. Ask for patterns and it groups recurring themes and feedback, with links back to the individual source recordings, so a claim can be checked against what someone actually said. On individual interviews it also picks out product feedback under headings that matter in product development, such as unmet needs and pain points.
A second half of the product covers microsurveys: short animated questions placed at key moments of the user journey, whose answers are grouped into pain points automatically and continuously rather than in a one-off analysis. The publisher claims engagement rates of up to 30% for this format.
What the site does not do is let you try any of it. There is no sign-up, no login, no free trial and no published price, and the pricing page cited by the company's own terms returns an error. The single button on the home page, Watch our demo, leads nowhere. There is no API, no mobile application and no named integration with any other product. Around the tool the publisher has built a substantial free library of articles, webinars, podcasts and a Slack community, but its newest entries are already more than a year old. The offer is easy to understand and, from the site alone, impossible to verify.
What it does
- Transcribe interview and call recordings, in a claimed 100+ languages
- Detect and separate speakers automatically, without manual labelling
- Answer a question asked across an entire set of interviews at once
- Surface recurring themes and feedback patterns, each linked back to its source recording
- Pull product feedback out of a single interview, such as unmet needs or pain points
- Collect feedback through animated microsurveys placed along the user journey
- Group survey answers into pain points continuously, as new responses arrive
When to use AirtimeUX / When not to
A quick filter to help you decide if AirtimeUX is the right fit.
When to use AirtimeUX
- Product teams that want interview findings usable by everyone, not locked inside one researcher's notes
- UX researchers who spend more time transcribing and tagging recordings than analysing them
- Product managers looking for unmet needs and pain points across a whole batch of interviews at once
- Teams that want to mine sales calls for product feedback without adding work for the sales side
- Growth and conversion teams placing short surveys at key moments of the user journey
When not to use AirtimeUX
- Buyers who need a published price or a self-serve sign-up: the site offers neither
- Engineering teams looking for an API, a developer documentation or ready-made connectors, none of which exist
- Anyone who needs a mobile app, since the product is delivered on the web only
- Quantitative analysts: the tool works on qualitative material, not on dashboards or business intelligence
- Procurement and compliance teams that require a signed data processing agreement and a named subprocessor list before buying
How to use AirtimeUX
A typical end-to-end flow, from setup to results.
- Obtain access from the publisher: no sign-up or login is published on the site, and the only visible channel is the general contact address
- Create a Study, the container in which patterns and learnings will be found
- Add the study questions you are actually seeking answers to
- Upload the group of interview or call recordings, audio or video, that you want analysed
- Let the tool transcribe the recordings and separate the speakers automatically
- Read the feedback snippets returned for each of your questions
- Open the pattern analysis to see recurring themes across the whole set
- Follow a pattern back to its individual source recordings to check it against the raw material
- For the survey side, place animated microsurveys at key moments of your user journey
- Review the pain points into which survey responses are grouped, and keep collecting as the product evolves
Pros & Cons
Pros
- Very wide claimed language coverage for transcription, at more than 100 languages
- Speaker detection is automatic, removing one of the most tedious steps of interview analysis
- Patterns link back to the individual source recordings, so the synthesis stays checkable against the raw material
- Two complementary collection modes in one tool: qualitative interviews and in-journey microsurveys
- Survey responses are regrouped continuously rather than analysed once and forgotten
- European publisher, servers announced in Germany, retention capped at six months after an account closes, and GDPR roles written explicitly into the terms
- A substantial free content library around the product: articles, webinars, podcasts and a Slack community
Cons
- No public pricing at all: the pricing page cited by the terms returns a 404 and is absent from the sitemap
- No way into the product from the site — no sign-up, no login, no trial — and the application subdomain does not resolve
- The Watch our demo button on the home page is a dead anchor, and the home page FAQ is still filled with Lorem ipsum placeholder text
- Two published links are broken: the blog linked in the footer no longer resolves, and the LinkedIn company page returns an error
- Freshness signals are weak: a 2024 copyright, a privacy notice last updated in February 2024, terms effective since January 2023, and no new article since 2024
- No API, no technical documentation, no named third-party integration, and no mobile application
- No published data processing agreement, no named subprocessor list, no accuracy figures for the transcription and no named customer reference
Pricing & Plans
No price is published anywhere on the site. The pricing list is referenced by clause 6.5 of the terms and conditions, which points to a dedicated page, but that page returns a 404 and does not appear in the sitemap. The terms describe the mechanism without ever giving a figure: a licence fee payable in advance on a subscription basis, scaling with the type of licence chosen, available on a monthly or a yearly term with automatic renewal, and payable by PayPal or credit and debit card. The fee is described as non-refundable except at the publisher's discretion. No permanent free plan is announced, and no free trial is offered to visitors; the terms only provide that a licence granted for evaluation, beta or early access purposes carries no charge. In practice, a prospective buyer has to contact the publisher to learn the cost.
Data, GDPR & hosting
A consolidated view of how AirtimeUX handles your data.
GDPR overview
The site never writes the words GDPR compliant, yet the privacy notice is built on the regulation. It sets out the legal bases relied on under GDPR and UK GDPR — consent, performance of a contract, legitimate interests, legal obligations and vital interests — and the terms define the regulation by name. Data subject rights are listed in full: access, copy, rectification, erasure, restriction, portability, objection and freedom from automated decision-making, with a route of complaint to a member state authority, the UK regulator or the Swiss commissioner. Standard Contractual Clauses are said to be in place for transfers and available on request, and consent can be withdrawn at any time. All requests go through a single address. Gaps remain: no published data processing agreement, no named subprocessor list, no designated data protection officer and no response to Do-Not-Track signals.
Who owns the data?
The terms are explicit on this point: the customer is the sole owner and controller of the personal data placed in the software, and Airtime disclaims responsibility for any content recorded, saved or provided by the customer. Where Airtime processes personal data on the customer's behalf, the customer is the controller and Airtime the processor. Intellectual property in the software itself remains with Airtime. One clause deserves attention: Airtime is entitled to use the data for its own business purposes once that data can no longer identify the customer or its users, and the privacy notice adds internal research for technological development and demonstration. Data may also move in a merger, asset sale or acquisition.
Reuse rights
Nothing in the terms requires the customer to ask permission before reusing what the tool produces. Transcripts, feedback snippets and pattern analyses are built from the customer's own material, which the terms place under the customer's sole ownership and control, so the insights can be shared, quoted internally or fed into other work freely. The licence covers the software, not the material: the customer may not copy, reverse-engineer or sub-licence the product itself. Two limits matter in practice. No export or hand-back procedure is published, so retrieving the work before an account closes is left to the customer. And because uploaded interviews contain third parties' personal data, the terms place the legal basis for that processing entirely on the customer.
Data retention & training
Hosting summary
The privacy notice states plainly that the publisher's servers are located in Germany. The same section warns that information may nonetheless be transferred to, stored in and processed in the United States and other countries, both by the publisher and by the third parties it shares data with; the European Commission's Standard Contractual Clauses are said to be implemented for those transfers and can be provided on request. Visitors in the European Economic Area, the United Kingdom and Switzerland are told these destinations may not offer equivalent protection. Payment data is stored by Stripe. Beyond that, the notice names only categories of third parties — cloud computing, data analytics, storage, payment processing, product engineering and design tools, sales and marketing tools — never individual providers. The publisher is established in Berlin, so the natural jurisdiction is German, but the terms designate Hungarian law for disputes, which is worth noting before signing.
Things to keep in mind
Risks and trade-offs to weigh before adopting AirtimeUX.
- Uploaded interviews carry third parties' personal data, and the terms place the legal basis for that processing entirely on the customer, not on the publisher
- A clause of the terms lets the publisher reuse data for its own business purposes once it can no longer identify the customer or its users, and truly anonymising an interview verbatim is notoriously hard
- The site never says whether recordings are used to train models, and documents no way to opt out, so a buyer with sensitive research material has nothing to rely on
- No data processing agreement is published or offered, and no subprocessor is named, which makes the tool difficult to clear for anyone with formal supplier obligations
- Retention is capped at six months after an account closes and no export procedure is published, so getting your insights out in time is your own problem
- A tool that calls itself your AI researcher invites teams to substitute a generated summary for their own analysis, which can smooth away the weak signals that make research worth doing
- Committing a team to a product whose price is unpublished, whose access point is unreachable and whose published links are broken is a commercial risk in itself
Setup & Integrations
Technical difficulty
Technically, close to none. The described workflow involves no installation, no extension, no code and no API key: you create a study, type your questions, upload audio or video recordings and read the results. The terms only note that the licence covers neither hardware nor internet access. The real difficulty is not technical but commercial — getting access at all. No sign-up, no login and no price are published, so the process starts with an email to the publisher. The microsurvey side implies placing a survey inside your own product, and the site does not document how.
Deployment
Behind AirtimeUX
Fundraising
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What does AirtimeUX actually do?
Which languages does it transcribe?
How is the work organised inside the tool?
How much does it cost?
Is there a free plan or a free trial?
How do I create an account?
Is there an API or a mobile app?
Where is the data hosted and how long is it kept?
Who owns the uploaded interviews, and are they used to train models?
Who publishes AirtimeUX, and is the product still running?
Should you pick AirtimeUX?
AirtimeUX has a clear and well-bounded idea: take a batch of user interviews or customer calls, transcribe them in a very wide range of languages, and turn them into answers to the questions a product team actually asked. The two halves of the product fit together sensibly, qualitative interviews on one side and short in-journey microsurveys on the other, both feeding the same pain-point view. One design choice stands out as methodologically sound: every pattern links back to the individual recordings behind it, so an automatic synthesis can always be checked against what a person really said. The data framing reads well on paper too — a publisher established in the European Union, servers announced in Germany, retention capped at six months after an account closes, and controller and processor roles written explicitly into the terms.
The problem is that almost nothing the site promises can be verified by a visitor. There is no price, no trial, no account, no product screenshot and no named customer. The pricing page the publisher's own terms send you to returns an error. The demo button leads nowhere, the home page FAQ still carries placeholder Latin text, and both the blog and the LinkedIn page linked in the footer are broken. The newest article dates from 2024 and the newest webinar from May 2025.
The honest reading is that the state of this product cannot be established from its website, and that uncertainty should govern any evaluation. The concept deserves attention from research and product teams drowning in recordings; the site, as it stands, gives them no way to act on it beyond writing to the publisher and asking whether the tool is still available and at what price.
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