Auvik
Auvik is cloud-based network management software that discovers, maps and monitors multi-vendor networks in real time. Its Aurora AI agents prioritize alerts, suggest device-specific fixes and flag aging hardware, so MSPs and IT teams spend far less time troubleshooting.
What is Auvik?
Auvik is cloud-based network management software published by Auvik Networks Inc., a Canadian company founded in 2011 by Alex Hoff, Marc Morin and David Yach. Its promise is deliberately narrow: give an IT team real-time visibility over networks it never documented, and do it in minutes rather than weeks. A software collector installed inside the customer's network sends topology, configurations and statistics up to the Auvik cloud over outbound, certificate-authenticated connections; for most networks, full visibility arrives in under an hour.
Seven capabilities carry the product. Auvik discovers and inventories every device, draws a topology map that redraws itself as the network changes, monitors devices and links in real time, ships 64 or more preconfigured alerts that work on day one, analyzes NetFlow traffic including encrypted flows, versions device configurations at every change, and layers AI-assisted troubleshooting on top of all of it. More than 700 device vendors are supported out of the box, with no templates to write.
That AI layer is Auvik AI, delivered through the Auvik Aurora platform. Three families of agents work on the same telemetry. Alerting agents correlate signals across the network and suppress noise, so a ticket starts with a plan rather than a list. Troubleshooting agents recall the right command syntax for the specific device in front of you, which matters in a multi-vendor estate. Asset management agents watch firmware versions and vulnerability feeds to flag end-of-life hardware and the CVEs that actually touch your equipment. Aurora works human-in-the-loop: it presents findings as hypotheses, shows the data behind them, and applies nothing on its own — the technician reviews, approves or rejects each recommended action.
The catalogue has grown past the network itself, with Server Monitoring, Endpoint Monitoring and SaaS Management, and through the acquisitions of Talaia, MetaGeek, Saaslio and Boardgent. Auvik claims more than 80,000 IT professionals and MSPs, over 100,000 networks under management, and an operational dataset of 2.2 billion CLI commands, 300 million device configurations and 12 million distinct devices gathered over fifteen years — the raw material its agents are grounded in.
What it does
- Map network topology automatically and keep the map current in real time
- Monitor devices, links and performance continuously with 64 or more ready-made alerts
- Inventory and document every device without manual surveys or spreadsheets
- Back up device configurations at every change and compare versions
- Analyze traffic flows, including encrypted traffic, to see who is consuming what
- Surface likely root causes and the right commands through the Aurora AI agents
- Flag end-of-life hardware and applicable CVEs before they cause an outage
When to use Auvik / When not to
A quick filter to help you decide if Auvik is the right fit.
When to use Auvik
- Managed service providers running dozens of client networks from a single console
- Small in-house IT teams with no dedicated network operations center
- Network engineers inheriting multi-vendor estates that nobody ever documented
- Service desk and support technicians who need a root cause before escalating a ticket
- IT managers in education, healthcare, finance, manufacturing or local government who must plan hardware refreshes
When not to use Auvik
- Home users and students, whom Auvik explicitly redirects to its public sandbox
- Organizations that require an on-premises or self-hosted deployment, since Auvik is sold as SaaS only
- Teams looking for a permanently free tool, as only a 14-day trial is offered
- Buyers who need to compare published prices before contacting a salesperson
- Anyone expecting a mobile app, since none is offered
How to use Auvik
A typical end-to-end flow, from setup to results.
- Choose an entry point: a 14-day free trial with no credit card, a guided sandbox that installs nothing, or a personalized demo
- Accept the optional kickoff call, which Auvik offers to speed up the initial setup
- Install an Auvik collector inside the network you want to monitor; it is tied to a single account and talks outbound only
- Let automatic discovery populate the inventory and draw the topology map, usually within the hour
- Open the network map to check that devices, links and sites appear as expected
- Keep the 64 or more preconfigured alerts running as they are, then tune thresholds where your environment needs it
- Enable SNMP, NetFlow, SSH and vendor APIs so traffic analysis and configuration backup have the access they need
- Set up authentication: SAML 2.0 or OAuth 2.0 single sign-on, mandatory two-factor authentication and preset or custom roles
- Select the region where your data will be stored before rolling out further
- Connect Auvik to your existing PSA, RMM, ticketing and alerting tools through native integrations, the REST APIs or webhooks
Pros & Cons
Pros
- The topology map builds and maintains itself, so nobody has to redraw a diagram again
- Deployment is fast: most networks reach full visibility in under an hour
- Alerts are usable from day one, with no lengthy threshold configuration
- Very broad multi-vendor coverage — more than 700 device vendors with no templates to write
- A dense integration ecosystem for MSPs, covering PSA, RMM, ticketing and alerting tools, plus documented APIs
- AI features are included in every package at no extra cost
- Unusually transparent on data: public subprocessor list, published DPA, detailed security page and a customer-selected storage region
Cons
- No price is published anywhere, so no budget can be estimated without a sales conversation
- There is no permanent free plan, only a 14-day trial
- Billing depends on which devices are licensed, and that scope is settled in the quote
- A collector must be installed inside the monitored network, unlike a purely agentless tool
- The SOC 2 Type II and ISO 27001, 27017 and 27018 credentials shown on the security page belong to the AWS data centers rather than to Auvik itself
- No mobile app, no published interface language list and no stated minimum age
- AI outputs are probabilistic, and the contract puts the burden of reviewing and validating them on the customer
Pricing & Plans
Auvik does not operate a permanent free plan and publishes no price. The pricing page is a quote request form, and the vendor states explicitly that it is the only official source for its pricing, warning against figures displayed by competitors or by AI tools. Billing is based on the network, infrastructure and edge devices under licence, while wireless access points, printers, uninterruptible power supplies and network-attached storage are monitored at no charge and do not count towards the licence. Volume discounts and dedicated MSP packages are available, no perpetual licence is offered, and Auvik AI features carry no surcharge. The only freely accessible offer is a 14-day trial with unlimited sites and devices and no credit card required.
Data, GDPR & hosting
A consolidated view of how Auvik handles your data.
GDPR overview
Auvik never claims GDPR compliance in so many words, and the acronym appears on only one page of the site. The commitment is nonetheless concrete. A published Data Processing Addendum, effective 12 June 2025, defines EU data protection law as the GDPR including UK law, and relies on the standard contractual clauses for processors approved by the European Commission. The privacy policy sets out access, rectification, erasure, restriction, objection, portability and withdrawal of consent, points users to their national authority and to the UK Information Commissioner, and gives a data protection officer address at privacy@auvik.com. A public subprocessor list names each third party and its country. No Article 27 representative is designated as such: the only European contact published is a care-of address at a London law firm, outside the European Union.
Who owns the data?
Under the subscription services agreement, data uploaded to or generated by the service remains the property of the customer, and is treated as the customer's confidential information. Auvik and its licensors keep ownership of the service and of the local collector software, including all associated intellectual property. Auvik may publish aggregated information provided it neither identifies customer data nor allows it to be re-identified, and it retains the intellectual property rights in that aggregated output. During a free trial, all customer data is deleted at the end of the trial period unless the account is converted to a paid subscription.
Reuse rights
Customers keep full control of their own data and need no permission from Auvik to use, export or reuse it: the service provides controls to retrieve, correct, delete or restrict personal data, and an export window of 30 days after the contract ends. On Auvik's side, the privacy policy limits collection to what is needed to market and deliver the service, and states that personal information is not sold, traded or otherwise transferred to outside parties. Inputs and outputs of the AI features may be used to provide, support, maintain and improve the service, but any AI feature that takes customer data as an input is optional and the customer decides whether to switch it on. Auvik does not use customer data in identifiable form to train or improve its AI features for other customers, and does not use it to train third-party large language models; data reused for improvement is de-identified and aggregated first.
Data retention & training
Hosting summary
Auvik production systems sit in co-location facilities in the United States and the European Union, on Amazon Web Services infrastructure whose declared entity countries are Australia, Canada, Germany, Ireland and the United States. Each customer selects the region where its data is stored, and Auvik undertakes not to change the country of storage without the customer's permission, except where required for business continuity, disaster recovery or by law; customers may still be moved between data centers inside a region. Data is encrypted with AES-256 at rest, and collector traffic runs over outbound, certificate-authenticated connections with a minimum of TLS 1.2. Amazon Web Services and Cloudflare act as content delivery networks without access to network data. One exception is worth noting: using the AI features may involve transferring, processing and temporarily storing customer data outside the selected region.
Things to keep in mind
Risks and trade-offs to weigh before adopting Auvik.
- No published price means the budget is only knowable after a sales conversation, and the licensed device scope is settled in that same negotiation
- The collector runs inside your network with privileged access to devices and configurations, which makes it a sensitive component to govern
- Certifications shown on the security page cover the AWS data centers, not Auvik itself; the vendor's own attestations must be checked in its Trust Center
- AI features can temporarily transfer and process data outside the storage region the customer selected
- Aurora outputs are probabilistic and may suggest commands or scripts that would damage systems if applied without review
- Leaning on AI-suggested commands can erode the diagnostic reflexes of junior technicians, who may stop learning why a fix works
- The only European contact published is a care-of address at a London law firm, outside the European Union, which complicates recourse for EU customers
Setup & Integrations
Technical difficulty
Moderate, and front-loaded. The only real technical step is installing the collector inside the network and opening SNMP, NetFlow, SSH and vendor API access; discovery then fills the inventory and the map on its own, typically in under an hour. Alerts and multi-vendor support work out of the box, with no templates to write. Auvik positions the interface as simple enough for a junior technician yet deep enough for a senior engineer, offers a kickoff call, a no-install sandbox and a certification program. Expect network fundamentals rather than specialist skills.
Deployment
Integrations
Supported languages
Behind Auvik
Fundraising
Social
Resources
All the official URLs gathered for verification and reference.
Alternatives
Tools that compete with or complement Auvik.
Frequently asked questions
Is there a free trial, and what does it include?
How much does Auvik cost?
Which devices are billed and which are monitored for free?
What exactly does the AI do?
Does Aurora act on my network by itself?
Is my data used to train AI models?
Where is my data hosted?
How long does deployment take?
Does Auvik have an API and integrations?
Can I use Auvik for a home network?
Should you pick Auvik?
Auvik is a mature product from a mature vendor: fifteen years of operation, a Canadian head office, a US$250 million growth investment behind it and four acquisitions folded into the catalogue. It knows exactly who it serves — managed service providers and in-house IT teams who inherit networks nobody documented — and it answers that need with automated discovery, a map that maintains itself and alerts that work before anyone configures them.
The AI is refreshingly modest in its claims. Auvik Aurora prioritizes alerts, suggests the right command for the device in front of you and flags hardware approaching end of life, but it presents its conclusions as hypotheses and applies nothing without human approval. That framing is written into the contract, not just the marketing page, and the same contract states that customer data is not used to train models in identifiable form and never feeds third-party large language models.
Transparency on data is above average for the category: a public subprocessor list with countries, a Data Processing Addendum built on the European Commission's standard contractual clauses, a detailed security page and a customer-selected storage region.
The friction is commercial rather than technical. No price is published anywhere, there is no permanent free plan, and buying means going through a quote, so the real cost only appears after a sales conversation. Consumers and students are turned away by design. And the certifications displayed on the security page belong to the AWS data centers rather than to Auvik itself; the vendor's own attestations live in a Trust Center that this review did not open.
For a team that needs to see a network it does not yet understand, Auvik is a strong candidate. Budget it with a quote in hand, not an estimate.
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