ChatHelp.ai
A web platform pairing an AI chat widget trained on your own content with a private AI knowledge base and a library of AI tools. You bring your own OpenAI, Claude or Gemini key, so conversations are never metered.
What is ChatHelp.ai?
ChatHelp.ai is a web platform that bundles three things a small business or a student would otherwise buy separately. The first is an AI customer support chat widget: you point it at your own website so it scrapes a set number of URLs, add PDFs, product descriptions, guides and other documentation, and it answers visitor questions in real time. A single line of code puts it on any page. You can take over a conversation live whenever the AI is out of its depth, and the widget can capture leads through custom messages. The second is a private AI knowledge base: upload a document archive and interrogate it in plain language, with the answers carrying source references back to the original files. Accepted formats are broad (pdf, doc, docx, ppt, pptx, xls, xlsx, csv, json, epub, mp3, jpg, jpeg, png) and YouTube transcripts can be ingested too. The knowledge base can stay internal or be published behind a shared link. The third is a library of AI tools and agents. Three exist today, an article writer that also schedules posts to WordPress, a Flux.1 image generator for headshots and artwork, and a Yelp review analyser that turns customer feedback into action points; the site promises more than a hundred and lets you define your own custom tool from instructions, a knowledge base or an API. The commercial hook is bring your own API key. Every plan runs on your personal OpenAI key, and the higher tiers accept Anthropic Claude, Google Gemini and Black Forest Labs Flux keys as well. Because you pay the model provider directly, ChatHelp.ai does not meter conversations at all: pricing turns on storage, number of projects, chat history retention and how many URLs you may scrape. Uploaded files live in a dedicated Azure storage container, and the embeddings that feed the models sit in a cloud vector database. The company claims support for more than 175 languages, though none are named. There is no public API, and the documentation subdomain advertised in the footer no longer resolves.
What it does
- Build a customer support chatbot trained on your own website, PDFs, product descriptions and guidelines
- Embed that chatbot on any site as a chat widget with a single line of code
- Create a private or public AI knowledge base and share it through a hosted chat link
- Query your own documents in plain language and get answers with correct source references
- Take over a live conversation from the AI at any moment and capture leads inside the widget
- Write long-form articles and schedule them straight to a WordPress site
- Generate images, professional headshots and artwork with the Flux.1 model
When to use ChatHelp.ai / When not to
A quick filter to help you decide if ChatHelp.ai is the right fit.
When to use ChatHelp.ai
- Small and medium businesses that want a support chatbot trained on their own site content, PDFs and product documentation without paying agency rates
- Teams sitting on a large internal document archive (proposals, leases, employment contracts, demand letters) who want to query it in plain language with source references
- Anyone who already holds an OpenAI, Anthropic Claude or Google Gemini API key and refuses to pay a per-conversation subscription on top of it
- Students and researchers who want to load course material, papers and YouTube transcripts into one place and interrogate them before an exam
- Solo founders and freelancers on a tight budget: the free tier is permanent and the cheapest paid plan starts at 19 USD per month
When not to use ChatHelp.ai
- Anyone expecting ready-made connectors: all ten integrations advertised on the site (WordPress, Slack, WhatsApp, Intercom, Crisp, Telegram, Discord, Messenger, Instagram, Line) are still marked "Coming Soon"
- Developers who need an API: there is no public API, and the documentation subdomain referenced in the footer does not resolve at all
- Regulated or security-conscious buyers who require a signed DPA, a SOC 2 or ISO 27001 certification, or guaranteed EU data residency: none of these exist on the site
- Enterprise buyers needing SSO, a published SLA, seat management or a negotiated contract, since the highest published tier stops at 49 USD per month
- Users unwilling to create, manage and pay for their own LLM API keys, since model usage is billed separately by the provider
How to use ChatHelp.ai
A typical end-to-end flow, from setup to results.
- Open a free account at app.chathelp.ai; no credit card is requested
- Create an OpenAI account and generate a personal API key on the OpenAI platform
- Create your first project inside the dashboard and paste the API key into the project settings
- Import your data sources: upload documents, point the scraper at your website URLs, or add YouTube transcripts
- Wait for the content to be chunked into embeddings and indexed into the vector store
- Test the result by chatting with your documents directly from the dashboard panel
- Share the assistant externally through a hosted chat link, or generate the website chat widget
- Paste the single line of widget code into your site template to go live
- Customise the widget colours, icon and branding if your plan allows it, and set up lead capture messages
- Monitor your token spend on the OpenAI usage console, since model costs are billed to you directly
Pros & Cons
Pros
- A permanent free plan that includes the core functionality, not just a countdown trial
- Bring your own API key: model usage is billed at cost by the provider, with no markup and no conversation limits
- Pricing keyed to storage and project count rather than message volume, which makes the bill predictable
- Low entry point at 19 USD per month, and a one-time lifetime option at 97 USD
- Choice of model family between OpenAI, Anthropic Claude and Google Gemini on the higher tiers
- Unusually broad list of accepted file formats for the knowledge base, audio and images included
- Setup support promised to every subscriber, including remote sessions over AnyDesk, Zoom or TeamViewer
Cons
- Not one third-party integration is live: all ten advertised on the integrations page are still "Coming Soon", announced for Q1 2025
- The site looks frozen: the changelog contains only "ZZZ" placeholders for late 2024, and the terms were last edited in October 2024
- The documentation subdomain linked from every page footer does not resolve, and the "AI Tools & Agents" page returns a 403 error
- Two whole FAQ sections are unedited lorem ipsum about selling WordPress themes, with no relation to the product
- The terms of service govern a different domain and declare themselves subject to "the laws of London"
- No postal address, no legal entity name beyond the brand, no DPA and no security certification are published
- You must create, manage and fund your own model API keys, so the advertised price is not the full cost
Pricing & Plans
A permanent free plan is available, described as "Always Free" and priced at 0 USD per month with the core functionality intact but capped storage, one project and 100 widget sessions monthly. The lowest paid entry point is the Starter plan at 19.00 USD per month. A one-time "Limited Lifetime Deal" at 97 USD is also offered, granting the highest tier's features permanently. Payment is by credit card through Stripe. A 14-day free trial applies to subscriptions; beyond that period charges are non-refundable and the plan can only be cancelled. Language model usage is billed separately by the API provider and is not included in any of these prices.
- 5 MB storage
- 1 project
- 1-day chat history
- 5 scraped URLs
- OpenAI key only
- no hosted chat URLs
- limited widget customisation with ChatHelp.ai branding
- 100 widget sessions per month
- 50 MB storage
- 3 projects
- 7-day chat history
- 50 scraped URLs
- OpenAI key only
- limited access to a selection of AI tools
- 100 MB storage
- 5 projects
- 14-day chat history
- 100 scraped URLs
- OpenAI key only
- access to all AI tools with usage limitations
- 300 MB storage
- 10 projects
- 30-day chat history
- 300 scraped URLs
- all supported API keys (OpenAI
- Google Gemini
- Anthropic Claude
- BFL Flux)
- 300 MB storage
- 10 projects
- 30-day chat history
- 300 scraped URLs
- hosted chat URLs
- full widget customisation with branding removed
- unlimited widget sessions
- all supported API keys
Data, GDPR & hosting
A consolidated view of how ChatHelp.ai handles your data.
GDPR overview
The privacy policy carries a dedicated section headed "Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU)", effective 18 October 2024. Concrete mentions include: the company's self-designation as a data processor, four named lawful bases, parental consent below 16, restriction, objection, portability (CSV) and erasure rights, deletion of personal data within 30 days of account closure, and transfers outside the EEA covered by European Commission standard contractual clauses or binding corporate rules. What is missing is equally concrete: no Article 27 EU representative is designated, no data protection officer is named, no Data Processing Agreement is offered, and no postal address appears anywhere on the site even though the policy refers to one. Privacy enquiries go to a single legal mailbox.
Who owns the data?
ChatHelp.ai describes itself as a data processor, not a data controller, meaning it handles personal information on the customer's behalf rather than for its own purposes. Uploaded files sit in a dedicated Azure storage container per user, and the customer decides which files stay private and which become publicly referenceable in chat. The privacy policy grants access, correction, portability in CSV, deletion, restriction and objection rights. Two limits deserve attention: the policy points to a postal address in a "Contact Us" section that contains none, and it explicitly reserves the right to transfer customer data among the assets sold if the company is acquired or goes bankrupt.
Reuse rights
Personal data collected is limited to name, email, transaction records and standard server logs (IP, browser, pages visited). Processing rests on four stated legal bases: consent, performance of a contract, legitimate interest and legal obligation. Two named third parties currently receive data, Sendgrid and Stripe. Content uploaded by the customer follows a different path: files are split into chunks by an embedding model, stored in a cloud vector database, and sent as context to third-party language models (OpenAI, Anthropic Claude, Google Gemini) at query time. Customers keep control over which of their documents remain private. What the site never states is whether ChatHelp.ai itself trains any model on customer content, and no opt-out mechanism for model training is documented anywhere. Marketing communications can be opted out of; browser "Do Not Track" signals are explicitly ignored.
Data retention & training
Hosting summary
The privacy policy states that personal information is stored or processed in the United Kingdom and the United States, or wherever the company, its partners, affiliates and third-party providers maintain facilities. Files uploaded by users are held in a dedicated Azure storage container, one per user, and the embeddings derived from them sit in a cloud vector database whose region is never specified. Transfers out of the European Economic Area are said to be covered by European Commission standard contractual clauses, binding corporate rules or another legally accepted mechanism. No EU hosting region and no data residency option are offered. Two named third parties process data, Sendgrid and Stripe. The site itself sits behind Cloudflare, whose anycast addressing says nothing about where storage actually lives, and the footer notes only that the product is built in Latvia and Greece, which is a statement about the team rather than about infrastructure.
Things to keep in mind
Risks and trade-offs to weigh before adopting ChatHelp.ai.
- The advertised price is not the full cost: model API usage is billed separately by OpenAI, Anthropic or Google, and a chatty widget on a busy site can run up a bill you only see on their console
- A chatbot trained on your own content will still answer confidently when the content is wrong or out of date; treat it as a retrieval layer over your documents, never as a fact-checker
- Letting an AI face customers 24/7 removes the human moment where a frustrated buyer would have been won back, and the takeover feature only helps if somebody is actually watching
- Uploading proposals, leases and employment contracts into a third-party vector store concentrates sensitive material in a service that publishes no DPA, no certification and no postal address
- The vendor never says whether it trains models on customer content, and no opt-out is documented, so assume nothing about how your uploads are reused
- The company reserves the right to transfer customer data with its assets if it is acquired or goes bankrupt, which for a product showing this little maintenance activity is not a theoretical clause
- Leaning on an assistant to summarise course material or research is a fast way to stop reading sources yourself, and the skill you lose is precisely the one that lets you spot a wrong answer
Setup & Integrations
Technical difficulty
Low, with one real prerequisite. No code is needed beyond pasting a single line into your site template, and the documented path is five steps: create the account, generate an OpenAI API key, paste it into the project settings, import your data sources, then chat or publish the widget. The prerequisite is that API key, which means opening an account with a model provider and accepting a separate bill. Setup support is promised to every subscriber through Discord and, if needed, a remote session. Note that the official documentation site advertised on the demo page is currently unreachable.
Deployment
Integrations
Behind ChatHelp.ai
Fundraising
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
Can I use my own AI API keys with ChatHelp.ai?
Is there a genuinely free plan, or only a trial?
How much does the cheapest paid plan cost?
Which file formats can I feed the knowledge base?
Does ChatHelp.ai integrate with Slack, WhatsApp or Intercom?
Is there an API for developers?
Where is my data hosted and how long is it kept?
Is there a minimum age to use the service?
How do I get support if something goes wrong?
Can I get a refund if the product does not suit me?
Should you pick ChatHelp.ai?
ChatHelp.ai makes a clear and honest offer to small businesses, freelancers and students: a support chatbot and a document-querying assistant at an unusually low price, because you supply the model API key and pay the provider directly. That single decision removes the per-conversation metering that makes most competitors expensive, and the pricing that remains, keyed to storage and project count, is easy to predict. The free tier is permanent rather than a countdown, and the file format coverage is genuinely wide.
The reservation is not about the concept but about upkeep. Every visible sign points to a product that stopped moving around late 2024: the changelog holds only placeholder entries, the ten advertised integrations are still labelled "Coming Soon" for a quarter that has long passed, the documentation subdomain linked from every page no longer resolves, the tools page returns an error, and two FAQ sections were published as unedited template filler about selling WordPress themes. The terms of service govern a different domain entirely and claim to be subject to "the laws of London".
For anything commercially sensitive the gaps go further. There is no postal address, no legal entity name beyond the brand itself, no Data Processing Agreement, no security certification and no statement on whether the vendor trains models on customer content. Data lands in the United Kingdom and the United States with no EU residency option.
The sensible approach is to test it on the free plan against a real use case before committing anything. The 97 USD lifetime deal is priced attractively, but it is a bet on a roadmap that has not been delivered so far.
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