Chatwith
Chatwith is a no-code platform for building custom GPT chatbots trained on your own website, files, knowledge base and YouTube videos. It installs with one line of code and is fully white-label, so agencies can rebrand and resell it.
What is Chatwith?
Chatwith is a hosted platform for building customer-facing AI chatbots that answer from your content rather than from general world knowledge. You point it at a website, a knowledge base, uploaded files (PDF, DOCX, TXT and more) or YouTube videos, and it trains a bot on that material. The number of sources is unlimited on every plan, including the free one; what the tiers meter is monthly messages and training characters.
Two things lift it above a simple FAQ widget. The first is Actions: the bot can call your own API or reach roughly 5,000 apps through Make.com, Zapier, ActivePieces or Albato, using OpenAI function calling. That turns it from a question-answerer into something that checks live inventory, looks up an order status or files a request. The second is model choice. You switch between frontier models at any time, and on the top tier you can supply your own OpenAI or OpenRouter key, keeping inference costs and vendor exposure partly in your own hands.
Deployment is deliberately undemanding. One line of code puts a corner popup or an inline widget on any page, and the help centre carries step-by-step recipes for WordPress, Webflow, Wix, Shopify, Framer, Squarespace, Bubble, Carrd, Softr, Typedream, Notion and Raycast. The same bot can be shared as a link on a custom domain, or added to Slack, WhatsApp and Telegram.
Around the bot sits the operational layer: an inbox of real conversations, analytics on what people actually ask, Refinements to correct a bad answer, scheduled Auto Train, a domain allowlist, lead capture, and email or webhook notifications. Guardrails, presented as the flagship feature, keeps the bot on topic and blocks people treating it as free ChatGPT.
The product's centre of gravity has shifted to agencies. The homepage leads with "Built for AI agencies", and the upper tiers unlock genuine white-labelling: branding removal, a custom domain on the dashboard itself with unbranded magic-link sign-in, custom CSS and JS, a client portal and a Management API. Guest roles let you hand clients their logs and analytics without giving up control. It is operated from Berlin by DiCarlo Software Solutions LLC and claims 9,107+ customers.
What it does
- Train a chatbot on your website, knowledge base, PDF or DOCX files and YouTube videos
- Answer customer questions 24/7 in more than 95 languages
- Call your own API or 5,000+ apps through Actions to check stock, order status or generate documents
- Capture leads by collecting a visitor's name, email and phone number
- Embed a popup or inline widget with a single line of code, or share a link on your own domain
- Review conversations and correct wrong answers with Refinements, then export or webhook the logs
- Resell white-labelled bots with role-based access, client Guests and a client portal
When to use Chatwith / When not to
A quick filter to help you decide if Chatwith is the right fit.
When to use Chatwith
- AI and marketing agencies that rebrand and resell chatbots to their own clients
- Small support teams buried in repetitive questions they answer over and over
- Online stores on Shopify or WooCommerce needing product discovery and order-status answers
- Real-estate agencies and food-delivery businesses qualifying enquiries around the clock
- Non-technical site owners on WordPress, Wix, Webflow, Framer or Squarespace
When not to use Chatwith
- Teams that want live human chat: there is no live-chat feature, by design
- Products needing a native mobile SDK: the widget targets websites only
- Buyers who require SOC 2 or ISO 27001 evidence, as no certification is claimed
- Organisations under a strict EU-only data-residency rule, since processing is US-based
- Anyone needing visitors to upload files to the bot, which is not supported yet
How to use Chatwith
A typical end-to-end flow, from setup to results.
- Sign up free at chatwith.tools with a magic link or a password
- Create your first chatbot and add knowledge sources: a website URL, files, a knowledge base or YouTube videos
- Let the training run, then test the answers in the dashboard
- Write custom instructions and a welcome message, and set the brand voice
- Match your brand with colours, icons, avatars, a theme and, if needed, custom CSS
- Set the Guardrails level to Max so the bot refuses off-topic questions
- Optionally add Actions, connecting your own API or an app through Make.com, Zapier, ActivePieces or Albato
- Turn on lead collection if you want the bot to capture names, emails and phone numbers
- Install it: paste the single line of code, or follow the recipe for your site builder, or share the link and add it to Slack, WhatsApp or Telegram
- Watch the inbox and analytics, apply Refinements, schedule Auto Train, and invite team members or client Guests
Pros & Cons
Pros
- White-labelling goes unusually deep: your own domain on the dashboard, unbranded sign-in emails and client Guest accounts
- A permanent free plan plus a genuinely low paid entry point at USD 19 per month
- An explicit written commitment that your data is never used for LLM training, backed by an enterprise contract with OpenAI
- A complete published legal stack: terms, privacy policy, DPA and fourteen named sub-processors with role and country
- Model-agnostic, and you can bring your own API key to control inference costs
- A very wide install surface: one line of code plus documented recipes for a dozen site builders and three messaging apps
- An EU-based operator under German law with a Berlin venue, still uncommon in this category
Cons
- The homepage badge says "Made in the EU" while the DPA states primary processing happens in the United States
- No SOC 2, ISO 27001 or any third-party security certification is claimed
- One mailbox, support@chatwith.tools, handles support, legal and data-protection requests alike
- The most useful white-label features sit on the USD 399 tier: custom domain, client portal, custom CSS and JS, own API key
- The free plan is very small at 25 messages a month and a single chatbot
- Documentation lags the product: the help centre still advertises GPT-3.5 and GPT-4 while the homepage promises newer models
- Corporate transparency is thin, with no about page, no named team, no social accounts and no published founding date
Pricing & Plans
A permanent free plan is available at USD 0 per month, limited to 25 messages a month, one chatbot and 500,000 training characters. The cheapest paid tier is Hobby at USD 19 per month, followed by Standard at USD 99 and Business at USD 399. Annual billing is advertised as two months free, though no absolute yearly figure is published. Usage add-ons cost USD 9 per month each. All prices are stated in US dollars and exclude local taxes. No time-limited free trial is offered; the free plan serves as the entry point.
- 25 messages per month
- 500
- 000 training characters
- 1 chatbot
- unlimited sources
- Guardrails
- analytics
- Refinements
- 1
- 000 messages per month
- 10
- 000
- 000 training characters
- 1 chatbot
- and adds advanced AI models
- AI Actions
- 10
- 000 messages per month
- 20
- 000
- 000 training characters
- 3 chatbots
- and adds monthly Auto Train
- webhook notifications
- 40
- 000 messages per month
- 50
- 000
- 000 training characters
- 5 chatbots
- daily Auto Train
- and adds a custom domain
- USD 9/month per 1
- 000 message credits
- USD 9/month per 10
- 000
- 000 characters
- USD 9/month per additional chatbot
Data, GDPR & hosting
A consolidated view of how Chatwith handles your data.
GDPR overview
Implementation is concrete and unusually complete for a vendor this size. The privacy policy, last updated 5 May 2026, names its legal bases explicitly: Article 6(1)(b) contract, 6(1)(c) legal obligation, 6(1)(f) legitimate interests and 6(1)(a) consent. It lists the full set of data-subject rights with a one-month response commitment, and names its lead supervisory authority, the Berlin Commissioner for Data Protection and Freedom of Information. Transfers outside the EEA rely on the European Commission's Standard Contractual Clauses (Decision 2021/914) under Article 46. A Data Processing Agreement is published, covering EU and UK GDPR, the Swiss FADP and the CCPA, alongside a public list of fourteen sub-processors with their role and country. No Article 27 representative is named, and none is needed: the controller is established in Berlin. No SOC 2 or ISO 27001 certification is claimed anywhere.
Who owns the data?
You keep your content. The terms grant Chatwith only a non-exclusive, royalty-free licence to use, process and display your submissions solely to provide the service, and state that you retain all other rights, with no implied licences. Chatwith owns its own platform, software and documentation. Separately, it owns "Service Data" about how the product performs, and may use that freely only once aggregated and anonymised, without identifying you. Feedback you volunteer becomes perpetually and irrevocably theirs. For the people who chat with your bot, you are the controller and DiCarlo Software Solutions LLC is your processor under the published Data Processing Agreement.
Reuse rights
Your own material stays yours to reuse without asking: the licence you grant is limited to running the service, and you retain every other right over what you upload and over the transcripts your bot produces. The restrictions run the other way, against the platform. You may not copy, modify, reverse-engineer or decompile it, may not sublicense, rent or resell the service itself, and may not use it to support a competing product. You never receive the underlying code. Reselling the chatbots you build is a different matter and is explicitly encouraged on the white-label tiers. API access is available on paid plans, subject to rate limits Chatwith may set, change or withdraw at any time.
Data retention & training
Hosting summary
The picture is split, and worth reading carefully. The company is in Berlin, the terms are governed by German law with a Berlin venue, and the homepage carries a "Made in the EU" badge. The Data Processing Agreement, however, states that primary processing operations take place in the United States, and that transferring your data there is necessary to deliver the service. Its security annex adds that all processing happens in AWS-managed data centres, though AWS itself does not appear on the published sub-processor list. That list names fourteen providers: hosting, database, vector search, CDN, analytics and most model providers are in the United States, with Mailerlite in Lithuania, Paddle in the United Kingdom and Cohere in Canada. Transfers out of the EEA rely on the EU Standard Contractual Clauses, with a UK Addendum and Swiss coverage. Traffic is encrypted with TLS 1.2 and data at rest with AES-256 under AWS-managed keys. The site resolves through a Cloudflare edge node, which indicates the CDN and says nothing about where data is stored.
Things to keep in mind
Risks and trade-offs to weigh before adopting Chatwith.
- The bot speaks in your name: a confident wrong answer can read as a commercial promise you now have to honour
- The "Made in the EU" badge can mislead a team that assumes it means EU data residency, which the DPA contradicts
- Chat transcripts collect visitor personal data, and you are the controller of it, not Chatwith
- A public chatbot attracts abuse and free-AI farming; the protection depends on raising Guardrails to Max, which is not the default
- Handing all frontline questions to a bot can quietly erode your team's feel for what customers actually struggle with
- Message and character metering means a viral page or an abusive visitor can push costs up unexpectedly
- No certification and a very small operating company concentrate business-continuity risk in one place
Setup & Integrations
Technical difficulty
Low for the common path. You sign up, paste a URL or upload files, and copy one line of code into your site; the help centre has click-by-click recipes for WordPress, Webflow, Wix, Shopify, Framer, Slack, Telegram and WhatsApp. Actions can be built without code through Make.com, Zapier or Albato. The harder work is optional: wiring your own API through OpenAPI and function calling, writing custom CSS or JS, using the Management API, or pointing DNS at a custom domain for white-labelling. None of it is required to have a working bot the same day.
Deployment
Integrations
Behind Chatwith
Resources
All the official URLs gathered for verification and reference.
Alternatives
Tools that compete with or complement Chatwith.
Frequently asked questions
What is Chatwith?
Is there a free plan, and what does the paid version cost?
Which AI models can the chatbot use?
Will my data be used to train AI models?
Where is my data processed and stored?
Is Chatwith GDPR compliant?
Can I remove the Chatwith branding and resell the chatbots?
Is there a mobile app, or live chat with a human?
How long is my data kept?
Is there a minimum age to use the service?
Should you pick Chatwith?
Chatwith does one thing and has clearly spent three years sharpening it: chatbots that answer from your own content, installed with almost no effort. What now sets it apart is not the chatbot but the reselling machinery around it. Branding removal, a custom domain on the dashboard, unbranded sign-in emails, a client portal and Guest roles add up to a white-label kit that genuinely lets an agency put its own name on the product. Combined with unlimited knowledge sources on every plan and a USD 19 entry point, that makes it a credible base for a small reselling business.
The reassurances are stronger than the category norm, too. A published DPA, fourteen named sub-processors with their locations, explicit GDPR legal bases and a flat written statement that customer data is never used for model training are more than most competitors of this size offer.
Two reservations deserve weight. The "Made in the EU" badge sits awkwardly against a DPA that puts primary processing in the United States, and almost every infrastructure sub-processor is US-based; if data residency is a requirement rather than a preference, read those documents before signing. And there is no security certification of any kind, while support, legal and privacy enquiries all land in a single mailbox. Corporate transparency is correspondingly thin: no about page, no named team, no social presence.
Recommended for agencies and small support teams who value speed, price and rebranding over audited compliance. Those who need EU-only residency, live human handover or a SOC 2 report should look elsewhere.
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