Cody
Cody is a business AI assistant you train on your own documents. Upload files or crawl a website, then ask questions and get answers with cited sources, delivered through a site widget, Slack, Discord or an API.
What is Cody?
Cody is a business AI assistant published by CODY AI, L.L.C., a Texas company that markets the product as an AI employee rather than a general-purpose chatbot. The premise is straightforward: it behaves like ChatGPT, but answers from a knowledge base you assemble yourself. You upload slide decks, PDFs, Word files and media, import URLs, or point a crawler at an entire website. Cody indexes that material, answers questions from it in seconds, and lists the documents it drew on. The homepage compresses the intent into three promises: no keyword searching, no recycled answers, no restating your context every time.
Five named functions sit around that core. Check Sources exposes the documents behind each answer. Focus Mode restricts a reply to specific files. Prompt Manager stores reusable conversation starters. Scratchpad lets you feed a generated answer back in to sharpen the next one. Conversation Logs gather every exchange, whether it came through the interface, the API or a widget, filterable by bot and by date range.
One account can host several specialised bots, each with its own role and strictness setting, and eleven ready-made templates cover marketing, HR, IT support, business consulting, creative work, sales, factual research, training, hiring, customer support and translation. Distribution is deliberately wide: a shareable link, an inline or popup embed, a customisable website widget, a Slack app installed through OAuth, a Discord bot, or the REST API documented at developers.meetcody.ai.
Model access follows the plan. Basic runs GPT-5 Mini; Premium and Advanced add GPT-5 and Claude 4 Sonnet. A separate enterprise offering also cites Llama 3.1, Claude 3.5, GPT-4o, Gemini 1.5 and Mixtral-8x7B, alongside consulting, development and on-premises, multi-cloud or hybrid deployment.
Two caveats belong in the description itself. There is no mobile app on either platform. And the vendor's own audience figures disagree across its pages, from 100,000 businesses on the homepage to 50,000 on the product page and 1,000 on the enterprise page, so none of them should be read as a hard number.
What it does
- Answer questions from your own documents and show the sources it used
- Build a knowledge base from PowerPoint, PDF, Word files, media and URLs
- Crawl an entire website and re-import it on a recurring schedule
- Run several specialised bots, each with its own role and strictness setting
- Publish a bot as a website widget, a shareable link or an embed
- Answer inside Slack and Discord
- Drive the whole thing from a documented REST API
When to use Cody / When not to
A quick filter to help you decide if Cody is the right fit.
When to use Cody
- Support and IT teams who answer the same questions from the same documentation every day
- HR and people teams handling onboarding, internal policy questions and candidate FAQs
- Small and mid-sized companies with no developer, who need a chatbot built without code
- Marketing, sales and consulting teams sitting on scattered decks, PDFs and process notes
- Product and documentation owners who want a website widget answering from their own content
When not to use Cody
- Anyone who needs to work from a phone: there is no iOS or Android app
- Organisations that must keep data outside the United States on a standard plan
- Buyers who need the vendor itself to hold SOC 2, rather than its hosting providers
- Developers looking for a coding assistant: despite the shared first name, this Cody writes nothing but answers from your files
- Consumers and under-18 users, who are excluded by the terms of use
How to use Cody
A typical end-to-end flow, from setup to results.
- Create a free account on getcody.ai; no credit card is requested
- Upload your files or import URLs to build the bot's knowledge base
- On Premium or Advanced, point the website crawler at a domain and set recurring imports
- Create a bot, or start from one of the eleven ready-made templates
- Set its role and strictness, and store reusable starters in the Prompt Manager
- Test it on the chat screen and check the sources it cites
- Sharpen answers with Focus Mode and the Scratchpad
- Publish it: shareable link, inline embed, popup embed, or a customisable website widget
- Connect it to Slack through OAuth, to Discord as a bot, or to your own application through the REST API
- Watch usage in the Conversation Logs and follow credit consumption in the usage tab
Pros & Cons
Pros
- Every answer lists its sources, which is uncommon in this category
- No technical skill required: bots are built without writing a line of code
- Wide ingestion, from decks and PDFs to media, URLs and full-site crawling
- Many ways to publish: widget, link, embed, Slack, Discord and REST API
- The vendor states it does not use customer content to improve its services
- A dated sub-processor list is published and a Data Processing Addendum is offered on request
- Permanent free plan with no credit card, and a low paid entry point at USD 29 per month
Cons
- No mobile app, on either iOS or Android
- The published credit table still prices GPT-3.5 and GPT-4 queries while the plans sell GPT-5 and Claude 4 Sonnet
- The security and compliance pages exist on the site but contain nothing at all
- The privacy policy has not moved since February 2023 and sets out no retention rules
- SOC 2 is claimed for AWS and PineCone, the providers, not for the vendor itself
- Hosting and processing are entirely US-based on the standard offer
- Customer counts contradict each other across pages: 100,000, then 50,000, then 1,000
Pricing & Plans
A permanent free plan is available, providing 100 credits per month, 100 documents and one website widget, with no credit card requested at sign-up. The cheapest paid plan is Basic at USD 29 per month. Premium is priced at USD 99 per month and Advanced at USD 249 per month, all billed in US dollars. Enterprise pricing is not published and is quoted on request.
- 100 credits per month
- 100 documents and one website widget
- 2
- 500 credits
- GPT-5 Mini
- 3 team members
- 1
- 000 documents
- 14-day conversation log
- embeddable and customisable website widget
- 10
- 000 credits
- GPT-5 Mini
- GPT-5 and Claude 4 Sonnet
- 10 team members
- 10
- 000 documents
- 10
- 25
- 000 credits
- same models
- 30 team members
- 25
- 000 website pages
- website crawler
- recurring imports for 9 websites
- Enterprise — quoted on request through the enterprise contact form
Data, GDPR & hosting
A consolidated view of how Cody handles your data.
GDPR overview
The site never claims GDPR compliance. Its privacy policy, unchanged since 8 February 2023, is built around Californian law: the only detailed rights are those of California residents, and there is no GDPR section, no discussion of lawful bases and no retention schedule. The one concrete mechanism sits in section 5(c) of the terms, which invites customers governed by the GDPR or the CCPA to contact support@meetcody.ai to execute a Data Processing Addendum; a dated sub-processor list backs that addendum. Against this, personal information is transferred to servers in the United States with no transfer mechanism named, no Article 27 EU representative is designated, no data protection officer is identified, and the /compliance/ page the site publishes contains nothing at all.
Who owns the data?
Under section 3 of the terms, you own everything you put in: all Input remains yours, and CODY AI assigns you its rights in the Output the service returns. In exchange, the vendor may use that Content as far as it needs to run and maintain the service, comply with the law and enforce its own policies. You remain responsible for what you upload, including its legality. The terms also warn that Output is not necessarily unique: another customer asking a similar question may receive a similar answer, and replies generated for other users are never counted as your Content.
Reuse rights
Reuse is unrestricted on your side. Because CODY AI assigns you its rights in the Output, you may use, publish or commercialise what the service returns without asking permission, subject only to your compliance with the terms and with applicable law. Nothing caps volume, channel or commercial intent. Two limits are worth knowing: similar output may reach other customers, so exclusivity is never guaranteed, and you may not pass machine-generated text off as human-written, nor use the service to build competing foundation models. On the vendor's side, the terms state that CODY AI does not use your content to enhance its services, and the privacy policy states that personal information is never sold. Aggregated information, however, may be analysed, shared with third parties or published.
Data retention & training
Hosting summary
Uploaded files and data sit on servers hosted by AWS and are queried through PineCone, both of which the terms describe as SOC 2 compliant; the vendor itself makes no such claim. The sub-processor list published on the site and last modified on 8 July 2024 names seven third parties and gives the United States as the location of processing for every one of them: AWS for cloud hosting, Cloudconvert for file conversion, OpenAI and Anthropic for generative AI features, SingleStore for database management, Stripe for billing and Intercom for support messaging. The privacy policy confirms that personal information is transferred from the user's location to the vendor's facilities and servers in the United States, without naming any transfer mechanism. The sub-processor page mentions a data residency option under which pinned data stays in a specified location, but neither the available regions nor the conditions of access are described anywhere on the site. The homepage adds AWS encryption, SOC II vector database standards and per-bot access control with real-time permission updates.
Where Cody works
Country-level availability.
Not available in
Things to keep in mind
Risks and trade-offs to weigh before adopting Cody.
- Prices can rise 14 days after a notice is simply posted to the site or to your account
- Payments are non-refundable unless stated otherwise, and unpaid balances carry a 1.5% monthly finance charge
- The cost of a query cannot be worked out from the site, since the published credit table still prices models the plans no longer sell
- Using the service means accepting binding arbitration and waiving class actions under Texas law, with only 30 days to opt out by email
- Only one free account per person is allowed; the vendor may charge standard fees or cut off access if it believes the free tier is being misused
- An answer is only as good as the documents behind it: a bot fed outdated internal files will repeat outdated policy with complete confidence, and cited sources make that easier to trust rather than harder
- Leaning on an always-available internal oracle quietly erodes the habit of opening the source document; worth pairing with a rule that anything consequential is checked against the file it cites
Setup & Integrations
Technical difficulty
Low for the standard path. Create an account, upload files or paste URLs, pick one of the eleven templates, adjust the bot's role and strictness, and it answers. Publishing on a website means pasting an embed snippet, which is webmaster work rather than developer work; Slack installs through OAuth and Discord through a bot invitation. The REST API is there for teams who want it, but it is optional. The real preparation effort is not technical at all: it lies in the quality, structure and freshness of the documents you feed it.
Deployment
Integrations
Behind Cody
Fundraising
Resources
All the official URLs gathered for verification and reference.
Alternatives
Tools that compete with or complement Cody.
Frequently asked questions
What is Cody?
How does it produce an answer?
What can I feed it?
Is there a free plan?
What are credits, and what does a query cost?
Is my data used to train AI models?
Where is my data hosted?
Can I get a Data Processing Addendum?
Does it connect to Slack, Discord or my own application?
Is there a mobile app?
Should you pick Cody?
Cody does one thing, and does it with fewer rough edges than most: it turns a pile of company documents into an assistant that answers questions and shows which file each answer came from. The ingestion side is genuinely broad, the eleven templates spare you the blank page, and the distribution options are unusually open for the price, since a website widget, a Slack app, a Discord bot and a documented REST API are all included from the USD 29 per month plan. A permanent free tier makes the evaluation cheap.
The reservations are less about the product than about the material around it. The security and compliance pages are published but empty. The privacy policy has not been revised since February 2023. The credit table still explains costs in terms of GPT-3.5 and GPT-4, models the plans no longer sell, which leaves the real cost of a query impossible to calculate before signing up. Audience figures vary from one page to the next. None of this breaks the product, but together it suggests documentation maintained more slowly than the software.
The legal frame is firmly American: Texas law, mandatory arbitration, a privacy policy written around Californian rights, and hosting and sub-processing entirely in the United States. A Data Processing Addendum is offered on request and the sub-processor list is published and dated, which is more than many competitors manage, but no Article 27 representative is named and GDPR compliance is never claimed.
For an English-speaking or multilingual team wanting a knowledge-base chatbot without a development project, Cody is a reasonable and affordable choice. A European organisation bound by data residency requirements should read the hosting and compliance sections closely before committing.
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