FleetWorks
FleetWorks runs AI voice, email and SMS agents for US road freight: an always-on dispatcher that calls brokers on a carrier's behalf, and an AI carrier rep that sources, vets, negotiates and books trucks for brokers.
What is FleetWorks?
FleetWorks is an AI agent platform for United States road freight, built by FleetWorks Technology, Inc. in San Francisco. The pitch is blunt: automate the billion-plus phone calls and emails that freight brokers, forwarders and logistics teams make every year. The starting observation is that more than 200,000 truckloads are coordinated daily in the United States by brokers, around 80% of them still booked by hand over phone, email and SMS, and that a single carrier rep can send and take 300 calls and emails a day just to cover a handful of loads.
The product has two symmetrical faces. For carriers it is an always-on dispatcher, described as your load board on autopilot: you state your lanes and equipment, the agent calls brokers, negotiates and sends back offers, and you still choose every load you book. It remembers freight preferences, flags the good loads first, removes lost calls and emails, and spots problems while a load is still moving. For brokers it is an always-on carrier rep organized around four pillars: Live Capacity, Smart Routing Guides, AI Carrier Rep and Back Office Automation. That agent connects directly to the TMS to read load details, price ranges and stop notes, and works over phone, SMS, email and the BookMyTruck portal.
Technically, FleetWorks describes a multi-agent architecture: an identification and compliance agent, three or four agents cleaning up TMS data, a negotiation agent with its own context window and its own evaluations, and a booking agent, with every action passing an online eval before it executes. A separate pipeline strips out anything usable for fraud, such as internal rates, shipper-specific notes and proprietary lane data. Small fast models handle conversational turns and larger ones handle confirmations; some are open-source models fine-tuned on freight data, others come from OpenAI and Anthropic, while transcription and speech synthesis are trained in-house, at a claimed 240,000 calls a day.
The network is presented as 23K+ active carriers, 3K+ added each month, 30k+ real loads a day and 40+ brokers, with a FreightWaves SONAR partnership feeding live spot rates and lane indices into negotiations. Founded by Paul Singer (CEO, previously on Uber Freight's carrier quality team) and Quang Tran (CTO, previously an engineer at Airbnb), FleetWorks shipped its first voice agent in 2023 and launched the dispatcher publicly in October 2025.
What it does
- Call brokers on a carrier's behalf and bring back negotiated load offers
- Answer inbound carrier calls and emails 24/7 on the broker side
- Negotiate the rate inside the minimum and maximum guardrails the broker configures
- Vet carrier compliance before booking: insurance, driver CDL, truck VIN and operating authority
- Book the load, generate the rate confirmation and send the notifications
- Run check calls, collect proof of delivery and chase missing paperwork
- Surface available capacity in real time, propose the best-placed carriers on a lane, and escalate to a human with the full conversation history whenever a case falls outside the rules
When to use FleetWorks / When not to
A quick filter to help you decide if FleetWorks is the right fit.
When to use FleetWorks
- Freight brokerages whose carrier reps send and take up to 300 calls and emails a day just to cover a handful of loads
- Small carriers and fleet owners, from a single truck up to 5,000, in a market where 96% of trucking companies run fewer than 10 trucks
- Brokerage teams already running McLeod, Aljex, Turvo, Revenova or TAI, where the agent reads load details, price ranges and stop notes straight from the TMS
- Lean back-office teams working out of Gmail and Google Sheets rather than a full transportation management system
- Compliance-minded brokers who want an audit trail behind every vetting, pricing and carrier-quality decision
When not to use FleetWorks
- Freight operations outside the United States: the product is built on FMCSA regulation, US operating authority, a +1 phone line and US-based relationship managers
- Ocean, air or rail freight, since the agents only cover over-the-road trucking
- Buyers who need a published price before talking to sales: no rate card, tier or amount appears anywhere on the site
- European buyers who require a signed data processing agreement, a subprocessor list or a written retention policy, none of which is published
- Consumers and individual shippers: this is a B2B product designed to plug into a broker's TMS
How to use FleetWorks
A typical end-to-end flow, from setup to results.
- Carriers can try the agent first with no signup: pick a load on the try-it-out page, call the number shown, give your MC number, ask for the load by its reference and negotiate live with the agent named Fred
- Create a carrier account online at carriers.fleetworks.ai/sign-up
- Tell the agent which lanes you run and what equipment you have
- Optionally connect your ELD and select the truck assigned to a load so it can be tracked
- Review the negotiated offers the agent brings back and book only the loads you want; every carrier on the platform is assigned a US-based relationship manager
- Brokers start instead with a demo, requested from the contact form or the Get a demo button on the brokers page, and the brokerage experts call back the same day
- Connect FleetWorks to your existing stack, from Gmail and Google Sheets to a full TMS, with onboarding advertised at under a week on average
- Set your negotiation rules, minimum and maximum rate guardrails and the thresholds that trigger a human escalation
- Brokers already using FreightWaves SONAR get the market data cross-referencing switched on automatically
- For anything else, call or text +1 (872) 328-5278, or write to carrier-ops@fleetworks.ai for carriers and brokers@fleetworks.ai for brokers, with a reply advertised in about 10 minutes during business hours
Pros & Cons
Pros
- Covers the whole chain, from the inbound call to proof-of-delivery collection, without switching tools
- Native integrations with the TMS platforms the industry actually runs on (McLeod, Aljex, Turvo, Revenova, TAI) and with compliance systems (Highway, MyCarrierPortal, RMIS)
- Explicit guardrails: min/max rate limits, vetting rules, human escalation, and an online evaluation before every committing action
- An audit trail on each vetting, pricing and carrier-quality decision, which the vendor pushes as a compliance argument
- Security posture set out on the security page: SOC 2 claimed, TLS, encryption at rest, in transit and client-side
- The agent can be tested by phone on real freight, with no signup, before any sales conversation
- Network already sizeable (23K+ active carriers, 40+ brokers, 15+ of the US top 100 brokerages), onboarding advertised at under a week, a US-based relationship manager per carrier, free calculators outside any subscription, and a publisher funded to the tune of $17M
Cons
- No public pricing at all: no pricing page, no amount and no tier, everything going through the brokerage experts
- Product and API documentation is gated, docs.fleetworks.ai returning Access Restricted and asking for an access code, so API capabilities cannot be checked before contracting
- No data processing agreement published or offered on request, and no subprocessor list
- No data retention policy: the privacy notice stops at its fifth section, and no documented way to opt out of model training exists
- No hosting country, region or cloud provider is disclosed
- Terms of service dated December 12, 2024 still carry unfilled template placeholders for accepted payment forms and currency, and the privacy notice of October 2, 2025 covers fleetworks.app plus a mobile application that exists on neither the App Store nor Google Play
- Anchored on the United States market (FMCSA, US operating authority, a +1 number), on a fully JavaScript-rendered site that is hard to read without a browser
Pricing & Plans
FleetWorks publishes no pricing. There is no pricing page in the sitemap and no amount, tier or currency anywhere on the site, so no starting price can be stated. The brokers FAQ explains that billing is based on the number of AI agents used and the volume of loads run through the platform, with a bespoke plan built together with the brokerage experts so that a customer only pays for what is being used; the vendor adds the commercial claim that its agents are priced to pay for themselves within two months of implementation. No permanent free plan is announced, although the phone demonstration requires no signup and the four calculators on the tools page are free. The terms allow cancellation at any time from the account or by contacting the company, effective at the end of the current paid period, while the payment section of those same terms still shows unfilled placeholders for accepted payment forms and currency. One time-limited offer is visible: a form on the TIA page advertising $10,000 in FleetWorks.ai credits.
- no named tier and no published amount
- with the fee indexed on the number of AI agents used and the volume of loads run through the platform.
Data, GDPR & hosting
A consolidated view of how FleetWorks handles your data.
GDPR overview
GDPR coverage is declarative rather than operational. The only mention sits in the ethics policy, whose data governance paragraph claims adherence to data protection rules such as GDPR and CCPA, where applicable, a hedged wording placed outside the privacy notice. That notice, last updated October 2, 2025, contains no GDPR section, no legal basis for processing, no international transfer mechanism and no standard contractual clauses. Rights are listed generically: access, correction, deletion and withdrawal of consent at any time, exercised via privacy@fleetworks.ai. No Article 27 EU representative and no data protection officer are named, no data processing agreement is published or offered on request, and no subprocessor list exists. The publisher is US-based; the terms, last updated December 12, 2024, apply New York State law with jurisdiction in Kings County. SOC 2 is claimed on the security page, but no hosting country is declared.
Who owns the data?
FleetWorks Technology, Inc., doing business as FleetWorks, at 260 Townsend St. Suite 650, San Francisco, California, is the company behind the service. Its privacy notice was last updated on October 2, 2025 and its terms of service on December 12, 2024. Customers keep responsibility for the data they transmit: FleetWorks performs routine backups but places accountability for transmitted data on the user. Contributions posted publicly are treated differently, the terms granting FleetWorks a worldwide, perpetual, irrevocable and royalty-free license over them, name, voice and likeness included. Privacy requests go to privacy@fleetworks.ai, ethics and compliance matters to contact@fleetworks.ai, and security reports to security@fleetworks.ai.
Reuse rights
FleetWorks says it collects only what users volunteer when they register, request information or get in touch, and states that it processes no sensitive personal data and receives none from third parties. That data serves account creation and authentication, delivery of the service, replies to requests, product improvement and protection against unauthorized access and abuse. Optional Gmail and Microsoft Outlook connections let the agents read incoming messages, send replies and manage threads, with email content and metadata such as headers, timestamps and thread structure feeding carrier sales and load matching; calendar data is included where relevant. Both connections are covered by the same guardrails, drawn from the Google API Services User Data Policy Limited Use requirements and their Microsoft Graph equivalent: no advertising use, no transfer to third parties beyond service necessity, legal obligation or a merger or acquisition with consent, and no human reading without explicit agreement, a security need or a legal duty. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes, and sharing is otherwise limited to business transfers and legal obligations. The ethics policy adds minimal data use, anonymization or pseudonymization, regular bias audits and human review of significant decisions, while acknowledging that FleetWorks collects and uses the data necessary to train and maintain its AI systems; no opt-out from that training is documented. On the model side, some systems are open-source models fine-tuned on freight data, others come from OpenAI or Anthropic, and the transcription and speech synthesis models are trained and retrained in-house. As for reuse by the customer, the terms address it only from the other direction: users stay solely responsible for the data they transmit, and anything they post publicly is licensed to FleetWorks.
Data retention & training
Hosting summary
FleetWorks describes its infrastructure as cloud-hosted with state-of-the-art security practices, but names no cloud provider, no country and no region, so the jurisdiction covering customer data is undeclared. The security page claims SOC 2 compliance, TLS enabled throughout, advanced secrets management and encryption at rest, in transit and client-side, extended to emails, files and all forms of communication. The other badges displayed are least privilege, end-to-end encryption, 24/7 monitoring, regular vulnerability scanning with proactive dependency management and continuously applied patches, mandatory employee security training and a stated security culture. On the network side the domain resolves to 76.76.21.21, an anycast address located in the United States on Amazon's AS16509, but that is the edge serving the marketing site and says nothing about where customer data is stored. Since no data processing agreement and no subprocessor list are published, the hosting chain cannot be traced from public documents. Buyers with a data residency requirement should obtain the hosting locations in writing before contracting.
Where FleetWorks works
Country-level availability.
Available in
Not available in
Things to keep in mind
Risks and trade-offs to weigh before adopting FleetWorks.
- The terms of service, last updated December 12, 2024, still contain unfilled template placeholders for accepted payment forms and currency in the purchases section, so the commercial terms as published are incomplete
- The privacy notice of October 2, 2025 says it covers fleetworks.app and a FleetWorks mobile application, while the live site is fleetworks.ai and no such app exists on the App Store or Google Play: a discrepancy worth raising with the vendor
- No retention policy, no data processing agreement and no subprocessor list are published, and no opt-out from model training is documented, which is three gaps a procurement or privacy review will run into
- GDPR compliance rests on a single hedged sentence in the ethics page, outside the privacy notice itself, with no Article 27 representative named
- The terms grant a very broad worldwide, perpetual, irrevocable and royalty-free license over user contributions, name, voice and likeness included
- Network figures shift between pages in the same period (23K+ active carriers on the brokers page, 28,000+ in one blog post, 29,000+ on the SONAR page), and customer numbers and logos are vendor-claimed rather than audited, so they should not be read as a stable measurement
- Because the agents call, negotiate and book on your behalf, the guardrails, escalation thresholds and audit trail are what keeps a human in the loop; leaving them loose hands real commercial decisions to the model, and the closed documentation means the API cannot be assessed before contracting
Setup & Integrations
Technical difficulty
Low for carriers, light for brokers. Carriers can test the agent by phone with no account, then sign up online at carriers.fleetworks.ai; one call is enough to declare lanes and equipment, and connecting an ELD for tracking is optional. Brokers go through a demo with the brokerage experts, then connect their existing stack, the FAQ claiming a clean fit whether the team works in Gmail, Google Sheets or a full TMS, with onboarding advertised at under a week and automatic SONAR activation for existing SONAR customers. No development skills are required; an API exists, but its documentation is access-gated.
Deployment
Integrations
Behind FleetWorks
Fundraising
Social
Resources
All the official URLs gathered for verification and reference.
Alternatives
Tools that compete with or complement FleetWorks.
Frequently asked questions
Can I use FleetWorks with a single truck?
Can I talk to a human?
How much does FleetWorks cost?
How does FleetWorks prevent fraud?
Can I try it before committing?
Do I stay in control of what gets booked?
Which tools does FleetWorks integrate with?
Is FleetWorks available outside the United States?
What security guarantees are published?
Is my data used to train the models?
Should you pick FleetWorks?
Functionally, FleetWorks looks mature. It covers the freight cycle end to end, from the inbound carrier call to proof of delivery, plugs into the TMS platforms the industry actually runs on, and surrounds its agents with the kind of guardrails a brokerage compliance team asks for: configurable minimum and maximum rate limits, vetting rules, human escalation with the full conversation history, an online evaluation before every committing action, and an audit trail on each vetting, pricing and carrier-quality decision. The network behind it is already broad, and the public phone demonstration on real freight is an unusually direct way to judge the agent before signing anything.
Commercial and legal transparency is the weak side. No price is published anywhere, not a page, not an amount, not a tier, and the product documentation sits behind an access code, so an API cannot be assessed before contracting. On the legal side there is no data processing agreement, no subprocessor list and no retention policy at all: the privacy notice of October 2, 2025 ends at its rights section, the terms of December 12, 2024 still carry unfilled template placeholders, and the notice itself describes a domain and a mobile application that do not match what is actually shipped.
The fit is therefore specific. A mid-sized American brokerage drowning in carrier calls, or a carrier running anywhere from one to a few dozen trucks, will find the value proposition concrete and the integrations real. A European buyer, a non-trucking freight mode, or any organization whose procurement requires a signed data processing agreement and a documented retention schedule will be blocked well before the demo. Outside the United States, where FMCSA rules, US operating authority and US-based relationship managers define the entire product, FleetWorks does not make sense as it currently stands.
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