Galcode
Galcode is an AI-driven CRM whose voice agents place outbound calls, qualify leads and book meetings, then update the pipeline on their own. It merges CRM, dialer, email and WhatsApp campaigns and lead generation for small sales teams.
What is Galcode?
Galcode is an AI-first CRM published by Galcode, a Maltese company, with the product itself running at crm.galcode.ai. Its premise is straightforward: instead of asking a sales rep to keep records current, it hands the repetitive work to AI agents that call, email, qualify leads and update the CRM automatically.
The founding block is the AI Agent Hub and outbound AI calling delivered through a Vapi integration, with call logs, transcripts and summaries. Around it sit a dialer with automated calling campaigns, email sequences, WhatsApp messaging, calendar booking, multi-trigger workflows and a LeadGen Hub. That hub is where lists come from: CSV import, a universal webhook fed by Zapier, Make, n8n or the API, an AI Smart Search and Google Maps scraping, with calls launched straight from the list.
Messaging runs through a Gmail integration that sends and receives inside the CRM, drafts and answers with AI, turns an inbox thread into a lead and summarises it by intent, action and context. From the Ultimate plan upward, call scorecards add transcription and voice recording, and a dedicated phone number is included.
The published use cases are pipeline acceleration, customer retention, appointment setting, surveys and feedback collection, payment chasing, prospecting and market research. Galcode attaches numbers to them: a cost per call 80% below a human agent, a two-minute lead response time, triple productivity, sales cycles cut by 40%, no-shows down 60%, and a claim to reduce manual CRM work by up to 80%. None of those figures comes with a source or a methodology, so read them as marketing claims rather than measurements.
The positioning is deliberate. Against pure AI calling platforms, Galcode argues that it is a complete CRM rather than a calling engine wired into someone else's system, and it names retail, automotive and hospitality as customer sectors. Developers get a public REST API at api.galcode.ai/v1 authenticated with a Bearer key, with Contacts, Deals and Accounts endpoints plus webhooks. Access is web only: no mobile app, no browser extension. The product is active and its roadmap page is public, announcing multi-agent orchestration and advanced analytics.
What it does
- Call leads automatically with AI voice agents
- Qualify prospects and score leads
- Book appointments and sync them to the calendar
- Follow up by email, SMS and WhatsApp
- Transcribe calls and analyse sentiment
- Update CRM records without manual data entry
- Import and enrich leads from CSV, webhooks, AI Smart Search and Google Maps
When to use Galcode / When not to
A quick filter to help you decide if Galcode is the right fit.
When to use Galcode
- Sales teams that want AI calling and a CRM in one platform, instead of juggling a dialer, a contact database and a separate lead tool
- Startups and growing companies looking to scale outreach without hiring more representatives
- Outbound prospecting teams running high call volumes, fast follow-ups and appointment setting
- Retail, automotive and hospitality businesses whose day is built around phone contact
- Teams with no technical resource: Galcode states that setup takes minutes and needs no coding
When not to use Galcode
- Private individuals and personal projects: the terms state that Galcode CRM is intended for business use only
- Anyone under 18, the minimum age set by the terms and the privacy policy
- Teams that already run a solid CRM and only want a calling engine to bolt onto it, a case Galcode's own comparison page hands to Bland AI
- Organisations bound by strict contractual compliance: SOC 2 is only described as in progress and no data processing agreement is published
- Anyone needing a native mobile app, a browser extension or an on-premise deployment, none of which exist
How to use Galcode
A typical end-to-end flow, from setup to results.
- Create an account on crm.galcode.ai from the 'Start Your Free Trial' or 'Start Free' button
- Run the initial setup, which Galcode says takes minutes and requires no coding
- Connect your Google account, Gmail and Calendar, through the explicit OAuth consent step
- Add your other channels: WhatsApp and a phone number for calling
- Load your leads by CSV import, a webhook from Zapier, Make or n8n, the API, or AI Smart Search and Google Maps
- Configure your AI agents: you control the scripts, workflows and automation rules
- Launch a calling or email campaign and let the agents handle the follow-ups
- Or take the API route: create an API key in the dashboard, then push a lead with POST https://api.galcode.ai/v1/contacts and an Authorization: Bearer YOUR_API_KEY header, after which the AI calls and follows up on its own
- Track results in call logs, transcripts, scorecards, real-time dashboards and reports
- Ask for help via support@galcode.ai or the site's chat widget; a 'Book a Demo' form is available, and the comparison pages offer a phone field that triggers an immediate AI demo call
Pros & Cons
Pros
- AI calling and CRM live in one tool, with no dialer, contact base and lead source to stitch together
- A permanent free plan that includes unlimited AI minutes and one AI agent
- A low paid entry point at EUR 10 per user per month, with a EUR/USD display toggle
- Setup announced in minutes, with no code required and no installation to manage
- A documented public REST API, webhooks and universal ingestion from Zapier, Make and n8n
- Call follow-up comes complete: transcripts, AI summaries and sentiment analysis are part of the product
- Encryption in transit and at rest, role-based access control, audit logs and multi-tenant isolation, from an EU-based company (Malta) that publishes its registration number C17727 and VAT number MT12754301 and keeps a dated public roadmap
Cons
- No security certification actually held: SOC 2 is described as in progress and practices merely as SOC2-aligned
- A contradiction worth raising: the terms claim compliance with ISO 27001 standards while the security page says formal certifications are still being worked towards
- No data processing agreement published or even mentioned, and no subprocessor list, only categories of providers
- No documented way to keep customer data out of model training, and no hosting country or region named beyond a warning that data may be processed outside the EEA
- Tight quotas on the lower plans: Essential covers 1 user and 100 contacts, Pro 5 users and 2,000 contacts
- No refunds outside legal obligations, and the terms let Galcode terminate an account at any time, with or without cause or notice
- Web only, with no mobile app or browser extension, no interface language named despite the multi-language claim, no contact page or full postal address, and headline performance figures given without methodology
Pricing & Plans
Galcode offers a free plan, Essential, priced at EUR 0 and presented as free forever. The lowest paid entry point is the Pro plan at EUR 10 per user per month, followed by Ultimate at EUR 15 per user per month, while Enterprise is quoted on request. Prices are shown in euros by default with a US dollar toggle, and billing is monthly per user under an automatically renewing subscription processed by Stripe. Galcode reserves the right to change prices with 30 days' notice and states that no refunds are issued except where legally required. A free trial is promoted on the home page and on the AI calling page, but its duration is not specified.
- 1 user
- 100 contacts
- unlimited AI minutes
- 1 AI agent
- dialer
- Gmail and Calendar sync
- basic dashboard and lead database access
- up to 5 users
- 2
- 000 contacts
- 3 AI agents
- dialer with automated calling campaigns
- real-time sync and scorecard
- workflows
- email and WhatsApp sync
- up to 10 users
- 5 AI agents
- scorecard with transcription and voice recording
- dedicated phone number included
- AI outbound calling and advanced reporting
- unlimited users
- contacts and AI agents
- advanced scorecard and full analytics
- white labelling
- dedicated account manager
- custom API and integrations
- SLA support
Data, GDPR & hosting
A consolidated view of how Galcode handles your data.
GDPR overview
GDPR compliance is claimed explicitly: the legal page states that Galcode adheres to the General Data Protection Regulation. The privacy policy lists the rights that follow, access, rectification, erasure, restriction, portability, objection, withdrawal of consent and the right to complain, and names Malta's Information and Data Protection Commissioner as the supervisory authority. Data may be processed outside the EEA, in which case Galcode says it applies Standard Contractual Clauses approved by the European Commission. The legal page also mentions regular internal audits and independent external auditors. The company is established in Malta, inside the EU, so no Article 27 representative is required and none is named; no data protection officer is named either, and requests go to privacy@galcode.ai. Both the privacy policy and the terms are dated 5 May 2026.
Who owns the data?
The terms are explicit: you keep full ownership of your data and content. Using the service grants Galcode a non-exclusive, worldwide, royalty-free licence to use, reproduce and process that data solely to provide and improve the service, a licence tied to running the product rather than to any wider exploitation. Intellectual property in the platform itself stays with Galcode. Google data is reachable only after you explicitly connect your account, and the privacy policy states it is never handed to third-party marketing services or used for anything beyond the CRM features you have switched on.
Reuse rights
Because ownership stays with you, your records remain yours to export and reuse without asking permission. Galcode's own use is bounded by the purposes listed in the privacy policy: delivering the service, processing payments, providing support, sending marketing messages where you have consented, improving the product, preventing fraud and meeting legal obligations. In practice the data drives the CRM functions themselves, email sync, calendar, automations and workflows. Advertising is explicitly excluded: Galcode says it builds no advertising profiles and sells neither personal data nor Google data. Sharing is limited to infrastructure providers such as hosting and email routing, legal obligations, a business transfer announced with notice, cases where you give explicit consent, and aggregated or anonymised data. Payments run through Stripe and no card number is stored by Galcode. The company also states it follows the Google API Services User Data Policy, including its Limited Use requirements.
Data retention & training
Hosting summary
No hosting country or region is named anywhere on the site. Galcode describes secure cloud infrastructure with redundancy, backups and disaster recovery procedures, without saying whose infrastructure it is or where it sits. The only geographical statement is that data may be processed outside the EEA, in which case Standard Contractual Clauses approved by the European Commission are applied. On protection, the company states HTTPS/TLS in transit and encryption at rest, internal access restricted to authorised staff and both logged and monitored, and multi-tenant isolation that keeps each company's data separate with nothing shared between accounts. Jurisdiction is clearer than location: the publisher is established in Malta, Maltese law applies, and the supervisory authority is the Maltese IDPC. One technical caveat: the public website's IP address (185.230.63.171, Wix, anycast) is a CDN node and says nothing about where customer data lives, since the product itself runs on crm.galcode.ai. Anyone with a data residency requirement will have to ask Galcode directly.
Things to keep in mind
Risks and trade-offs to weigh before adopting Galcode.
- Automated outbound calling shifts the legal burden onto you: consent rules and telemarketing law in your market stay your responsibility, and Galcode mentions compliance-ready recording and consent management without explaining how it works
- The terms claim compliance with ISO 27001 standards while the security page says formal certifications are still being pursued and SOC 2 is in progress, so check the point before signing anything
- No data processing agreement is published, which any customer subject to the GDPR will have to request, and the hosting location is undisclosed, with transfers outside the EEA possible under Standard Contractual Clauses
- Nothing documents an option to keep your customer data out of model training
- Connecting Google lets the platform read and send Gmail on your behalf once you enable it, so grant that access deliberately and revoke it from your settings when you stop using it
- Commercially, Galcode can terminate an account at any time without notice and issues no refunds beyond legal obligations, and the only address published is 'Attard, Malta', with no street, no postcode and no contact page
- The human risk of delegating first contact: calls, qualification wording and follow-up tone stop passing under anyone's eyes. Listen to the transcripts, read the scorecards, and remember that the performance figures on the site come with no source or methodology
Setup & Integrations
Technical difficulty
Low. Galcode states that setup takes minutes and needs no coding: nothing to install and nothing to deploy, since it is a web application. Connecting Google, for Gmail and Calendar, is an OAuth flow, while WhatsApp and a phone number take a little configuration. Agent scripts, workflows and automation rules are customised without development work, and a dedicated number can be bought and assigned from the Ultimate plan. Only the optional technical route asks more: create an API key in the dashboard, then POST to api.galcode.ai/v1/contacts and handle authenticated webhooks. That is a developer's job, but not a prerequisite.
Deployment
Integrations
Behind Galcode
Social
Resources
All the official URLs gathered for verification and reference.
Alternatives
Tools that compete with or complement Galcode.
Frequently asked questions
What is Galcode?
What does the AI agent actually do?
Can I automate cold calling with it?
Will it replace my sales team?
Which tools does Galcode integrate with?
How long does it take to get started, and can I customise the agents?
Is Galcode secure?
Is there a free plan, and what does the cheapest paid plan cost?
Is there a mobile app or an API?
How do I get my data deleted?
Should you pick Galcode?
Galcode's pitch holds together: put the AI calling and the CRM in the same place so that manual data entry disappears and leads get an answer faster. For a small sales team that already spends its day on the phone, that combination is more useful than a calling engine bolted onto a separate CRM, and the way in is genuinely accessible, with a permanent free plan and then EUR 10 per user per month.
The technical foundations look like more than decoration: a documented REST API, authenticated webhooks, encryption in transit and at rest, role-based access control, audit logs and multi-tenant isolation. The company is established in Malta, inside the EU, publishes its registration and VAT numbers, and keeps a dated public roadmap.
The main reservation is compliance maturity. SOC 2 is described as in progress, the terms assert ISO 27001 compliance that the security page does not support, no data processing agreement is published, no subprocessor list exists, and the hosting location is never named beyond a warning that data may be processed outside the EEA. None of that is disqualifying for a small team, but it will stall any purchase that goes through a formal security review.
Age matters too. The domain was registered in November 2024 and the first Wayback capture dates from December 2024: this is a young publisher, and its headline figures, 80% lower cost per call, triple productivity, sales cycles down 40%, arrive without methodology or source.
The sensible reading: Galcode suits SME sales teams that want to try AI calling inside a real CRM without committing, using the free plan to judge the agents on their own leads before scaling. Teams with strict contractual compliance requirements should ask for the missing documents first.
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