Hopia
Hopia is a French SaaS platform that automatically builds physician and nursing schedules for hospitals, clinics and care homes. Its proprietary symbolic AI orchestrates hundreds of legal, contractual and individual rules across every department.
What is Hopia?
Hopia is a SaaS platform that automatically produces work schedules for medical and paramedical teams in healthcare facilities. It is published by PLANINNOVIA, a French company that grew out of CentraleSupélec, and the vendor reports more than 70 facilities equipped and over 7,000 professionals scheduled every day.
Its engine is deliberately unusual. Hopia states that it does not rely on machine learning but on a proprietary symbolic AI developed in-house since 2020. The vendor draws four consequences from that choice: every arbitration made on a schedule can be explained and justified, schedules stay stable and reproducible from one cycle to the next, the number of rules that can be modelled is unbounded, and the same orchestration quality applies to a twelve-person unit and to a hospital group of several thousand staff.
Six families of constraints are modelled: regulatory limits such as maximum working time, safety rest and breaks; care requirements including skills, certifications and professional preferences; organisational rules covering rotations, multi-site work and continuity of service; fairness and quality-of-work-life criteria; individual factors such as working time, unavailability, medical restrictions and preferences; and one-off requests.
Functionally, the platform generates optimised rotas, runs leave and preference campaigns with validation and arbitration, absorbs disruption through absence handling and shift swaps, aligns staffing with real activity in theatres, imaging and emergency, and consolidates planning across departments, sites and hospital groups. An iOS and Android app lets each professional check their schedule, submit requests and exchange shifts.
Coverage spans operating theatres, general and paediatric emergency, medical imaging, intensive care, conventional wards, day hospitals, nursing homes, rehabilitation and psychiatry, in public hospitals, private clinics and nonprofit facilities alike.
Hopia positions itself as a connector rather than a replacement: it does not substitute for the hospital information system but plugs into it, through bidirectional time-and-attendance links, operating-programme feeds, radiology information system connections, business intelligence exports, SAML 2.0 and OIDC single sign-on and SCIM provisioning, for more than 50 live integrations. The company reports 34 employees and holds France 2030, DeepTech and Jeune Entreprise Innovante recognitions, alongside sole-holder status on lot 9 of the RESAH public procurement framework.
What it does
- Generates optimised schedules automatically for medical and paramedical staff across whole departments
- Applies hundreds of regulatory, contractual, organisational and individual rules at the same time
- Runs leave and preference campaigns, with validation and arbitration built in
- Absorbs day-to-day disruption: absences, shift swaps, shift pick-ups, real-time reactions
- Matches staffing to actual activity in operating theatres, imaging and emergency departments
- Consolidates planning across departments, sites and hospital groups
- Publishes each professional's schedule to a mobile app for consultation and requests
When to use Hopia / When not to
A quick filter to help you decide if Hopia is the right fit.
When to use Hopia
- Physicians and ward managers who personally build their unit's rota and lose hours to it every week
- Hospitals with high-complexity departments to cover: operating theatres, general and paediatric emergency, imaging, intensive care
- Hospital groups, multi-site organisations and cross-division management needing one consolidated planning view
- Executive teams trying to cut agency staffing and overtime while keeping activity levels up
- Organisations that must demonstrate a fair, auditable split of on-call duties, weekends and night shifts
When not to use Hopia
- Anyone hoping to sign up online and start today: access runs through a demo request and a guided project
- Small teams wanting to configure the tool themselves, since Hopia's own staff translate the business rules into the platform
- Buyers who need a published price list, because no rate appears anywhere on the site
- Organisations outside France, its overseas territories and Switzerland, where the vendor claims no footprint
- Developers looking for a public API to build on: none is documented, and integrations are negotiated project by project
How to use Hopia
A typical end-to-end flow, from setup to results.
- Submit the demo request form on the site with your name, professional email, phone, facility, postcode and role
- Wait for a Hopia expert to come back to you, which the vendor commits to within 48 working hours
- Take part in a 30-minute discovery call covering your challenges, context and priorities
- Attend a personalised demo focused on your own scope, whether operating theatre, emergency or a specific ward
- Review the customer evidence and, if relevant, the indicative project framing, milestones and timeline
- Go through the scoping stage, where Hopia analyses your organisation, constraints and team balances
- Let the Hopia team formalise and translate your business rules into the platform during configuration
- Run the acceptance stage to confirm the solution answers your specific needs, then onboard your teams
- Go live and roll out, with post-deployment monitoring, usage reviews and user clubs
- Use the platform day to day: managers work in the web application, staff consult schedules and file requests from the mobile app
Pros & Cons
Pros
- Explainable symbolic AI: each arbitration can be documented and justified, which matters where fairness must be provable
- Schedules described as stable, reproducible and auditable, with no drift from one cycle to the next
- Genuinely broad clinical coverage, including the hardest cases such as operating theatres and emergency departments
- Unusually wide interoperability, with more than 50 live data flows and no need to replace the hospital information system
- Heavy hands-on support included: a dedicated project manager and application engineer, with configuration done by the vendor
- Substantial installed base to point at, with 70+ facilities and 7,000+ users in production
- Data hosted on servers in France, with no transfer outside the EEA for the website
Cons
- No published pricing at all, so no budget can be estimated without a sales conversation
- No free plan and no free trial mentioned anywhere
- Time to value is measured in months: three to five for a standard scope, four to six according to the demo page
- No public API documentation, which makes integration a project negotiation rather than a self-service task
- Commercial footprint limited to mainland France, French overseas territories and Switzerland
- No Data Processing Agreement published or advertised, and no security certification of the vendor's own on the pages reviewed
- The software's terms and privacy policy have not been updated since 2023, while the website's legal pages were refreshed in April 2026
Pricing & Plans
No pricing is published. The site presents no rate card, and a full review of its sitemap confirms that no pricing page exists. There is no free plan and no free trial is announced, so the only documented route to the product is a demo request followed by a guided deployment project. The mobile app is free to download from the app stores but is reserved for staff of an equipped facility. The single economic figure the vendor publishes is a claimed return on investment in under six months, funded by reduced agency staffing and better resource use. Public buyers may also purchase through lot 9 of the RESAH framework, where Hopia is the sole appointed holder.
Data, GDPR & hosting
A consolidated view of how Hopia handles your data.
GDPR overview
GDPR implementation is documented in detail. PLANINNOVIA is established in France and applies the GDPR and the French Data Protection Act of 6 January 1978. Both privacy policies set out purposes, legal bases and retention periods in tables, and list the full set of rights: access, rectification, erasure, objection, restriction, freedom from solely automated decisions, portability, post-mortem directives under article 85, consent withdrawal and complaint. Rights are exercised at dpo@hopia.eu or by post to the Data Protection Officer in Gif-sur-Yvette, with the CNIL named as supervisory authority. Website data stays inside the European Economic Area. The software transfers only IP address and username to Sentry in the United States, covered by Standard Contractual Clauses and post-Schrems II safeguards. A DPO is designated; no article 27 representative is named, and none is required for an EU-established company.
Who owns the data?
Two separate policies apply. For the hopia.eu website, publisher PLANINNOVIA acts as data controller. Inside the Hopia software itself, PLANINNOVIA states it acts as a processor for the information held in each professional's personal space, and as controller only for connection logs, connection data and IP addresses, which means the employing facility remains the controller of scheduling data. Access is restricted to staff who need it for the stated purpose. Ownership of the software and its content is separate and unambiguous: the terms name PLANINNOVIA as sole holder of all intellectual property rights, granting users a non-exclusive licence limited to normal use.
Reuse rights
Users receive a non-exclusive licence to use the platform and its content within the scope of the terms, and nothing more. Reproduction, adaptation, distribution, translation, commercial exploitation and derivative works are all expressly prohibited without written permission, and systematic or repeated extraction of content is banned under copyright and database sui generis rights. On the personal-data side, the vendor collects contact and demo-request details on the website, and inside the software the user's name, username, email, professional skills, presence and absence days, absence reasons, professional calendar and job function. These are used to run the service, verify identity, send a feature newsletter with consent and handle rights requests. Disclosure to third parties is limited to legal obligations, requests from public or judicial authorities, and situations where transmission is needed to protect people. No cookie is placed on the marketing website; the software sets only a necessary anti-CSRF session cookie.
Data retention & training
Hosting summary
Hosting is split between the marketing site and the product. The Hopia software is hosted by Amazon Web Services EMEA SARL, based at 38 Avenue John F. Kennedy, L-1855 Luxembourg, on servers located in France; the vendor notes that this provider holds ISO 27018:2019 certification, which covers the host rather than Hopia itself. The hopia.eu website is hosted separately by CentraleSupélec in Gif-sur-Yvette, on servers in France at Guyancourt. Website data is not transferred outside the European Economic Area. One third party is named for the software: Sentry, at 45 Fremont Street, 8th Floor, San Francisco, receives IP address and username for error identification, which constitutes a transfer to the United States governed by Standard Contractual Clauses and post-Schrems II safeguards. French law applies. The company markets itself as a fully French solution with a proprietary algorithm, hosting in France and no foreign technological dependency.
Where Hopia works
Country-level availability.
Available in
Things to keep in mind
Risks and trade-offs to weigh before adopting Hopia.
- No public price means no way to compare cost before committing time to a sales cycle, and no defence against later price positioning
- This is a heavy project, not a subscription: scoping, vendor-side configuration, acceptance and rollout over three to five months, with real internal workload on top
- Success depends on integration with your own hospital information and HR systems, so the feasibility of those flows should be settled before signing
- Within the software, IP address and username are sent to Sentry in the United States, which is a transfer outside the EEA whatever the safeguards in place
- No Data Processing Agreement is published or offered on the site, and it should be requested explicitly during contract negotiation
- No security certification belonging to the vendor is displayed, and no HDS health data hosting certification is mentioned; the ISO 27018 certificate quoted belongs to the hosting provider, not to Hopia
- Automated scheduling can erode the judgement of the people who used to build the rota by hand, so keep a human able to challenge and override the algorithm's output
Setup & Integrations
Technical difficulty
Low for the customer's technical team, because almost nothing is self-service. Hopia's own staff formalise and translate the business rules into the platform, and a dedicated pair, a project manager and an application engineer, runs the work from scoping to production. The real effort is organisational: describing how the unit actually works, supplying the rules, running acceptance and managing change. Integration work with time-and-attendance, operating-programme, radiology and business intelligence systems, plus single sign-on and provisioning, must be planned. Expect three to five months for a standard scope.
Deployment
Apps stores
Integrations
Supported languages
Behind Hopia
Fundraising
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What is Hopia?
What technology does Hopia run on?
Which hospital departments does it cover?
How much does Hopia cost?
Is there a free trial or a free plan?
How long does deployment take?
Does Hopia replace the hospital information system?
Where is the data hosted, and does it leave the European Union?
Should you pick Hopia?
Hopia is a narrow tool in the best sense: it does hospital workforce scheduling, and nothing else. That focus shows in the depth of what it models, from safety rest and collective agreements down to one nurse's medical restrictions, and in the range of departments it claims to cover, operating theatres and emergency units included.
The technical choice is the most distinctive thing about it. Rejecting machine learning in favour of a proprietary symbolic AI is unusual for a product marketed as AI, and the vendor argues it convincingly: rules that are stated explicitly can be audited, and a schedule that can be explained is a schedule a team will accept. Where fairness disputes are routine, that argument carries weight.
Maturity looks genuine rather than aspirational. More than 70 facilities, over 7,000 daily users, TRL 9 on the core product, France 2030 and DeepTech recognition, and sole-holder status on a national public procurement lot are all verifiable signals. Data protection is documented unusually well for a company of this size, with hosting in France and a single, clearly disclosed transfer outside the EEA.
The reservations are commercial rather than technical. Nothing about the price is public, there is no trial, and getting to production takes months of scoped project work with configuration handled by the vendor. Buyers outside France and Switzerland have no reference to lean on. And while the website's legal pages were refreshed in April 2026, the software's own terms and privacy policy still date from 2023, no Data Processing Agreement is published, and the vendor displays no security certification of its own.
Worth a serious look if you run complex clinical rotas in France or Switzerland. Budget for a project, not a subscription, and put the DPA and certification questions on the table early.
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