Maestro 3D Ortho Studio

GDPR overview

There is no mention of the GDPR anywhere on the site. Neither the privacy policy nor the licence agreement refers to Regulation 2016/679, to a legal basis, to a data protection officer or to a data processing agreement. The privacy policy, last updated on 1 January 2024, instead invokes the UK Data Protection Act 1998, a repealed British statute, and announces that a subject access request may attract a fee of 100 euros, which the GDPR does not permit as a rule. It grants a right to object to marketing and to have inaccurate data corrected, both handled at info@maestro3d.com, and says data may be transferred inside or outside the EEA. The publisher is established in Italy, so no Article 27 representative is required. The template plainly has not been adapted to the publisher's own jurisdiction.

Who owns the data?

The end user licence agreement states that all rights, including intellectual property rights, in the Maestro 3D software belong to AGE Solutions S.r.l. and its licensors. The agreement claims nothing over the clinical cases the customer creates: work cases are stored locally on the customer's own PC under both the Expert and the Pay-Per-Use licences, and a purchased Pay-Per-Use case stays usable indefinitely. When a case is removed from the optional Maestro 3D Cloud, the vendor states the data remains in the local database on the user's computer. Neither the agreement nor the privacy policy contains an explicit clause assigning ownership of patient records, so the point is simply not addressed in writing.

Reuse rights

Nothing in the licence restricts what the customer may do with the models and reports produced in the software: files are exported in open formats such as STL, PLY and OBJ, cutting lines in PTS, and a purchased Pay-Per-Use case carries no time limit and no cap on the number of exports. Permission is therefore not required to reuse one's own output. Use of the software itself is narrower: it may only serve the purposes described in the official product documentation, a single Expert Licence runs on one workstation at a time through its USB dongle, and only one backup copy of the program may be made. In the other direction, clause 2.2.6 has the software send the serial number, IP address and PC hardware identifier back to the vendor automatically, together with performance and usage telemetry, which the vendor may use for product development and regulatory purposes in anonymised form.

Data retention & training

Hosting summary

The publisher does not state where customer data is hosted. The privacy policy only says that data may be transferred to and stored at a destination inside or outside the European Economic Area, and may be handled by staff of suppliers located inside or outside the EEA, which commits to no jurisdiction at all. No hosting country, region, provider or subprocessor is named, and there is no security or trust page. Architecturally, most data stays on the customer's own machine: work cases are stored locally on the user's PC under both licences, and when a case is deleted from the optional Maestro 3D Cloud the publisher says the local copy remains. Some processing does leave the workstation, since Expert Mode routes part of the computation to the publisher's remote servers, whose location is not disclosed. For completeness, the website itself resolves to an Amazon Web Services address in Paris, France, but that describes the hosting of the marketing site and is not a statement by the publisher about where customer or patient data lives.