Mavera DSS
Mavera DSS is a cloud platform from Verisk that applies AI to unstructured medical records, giving insurance claims handlers structured summaries, timelines and health-marker graphs so bodily injury claims can be assessed faster and more consistently.
What is Mavera DSS?
Mavera DSS is a cloud decision support system for bodily injury claims, sold by Verisk. The product began life at Mavera, a Swedish insurtech founded in 2008 that became the Nordic market leader for personal injury claims. Verisk announced its acquisition on 21 December 2022, and the platform now trades as part of the group, with customers logging in at dss.mavera.com.
The problem it attacks is narrow and expensive. Medical records arrive unstructured and in every conceivable format, the process around them is largely manual, and it is rarely obvious when a specialist should be brought in, so files sit, some go to a doctor unnecessarily and others do not go soon enough. Mavera DSS puts an AI layer between the raw documents and the decision.
A file moves through four steps. The platform connects to the insurer's existing claims system and cases transfer in a single click. The AI then reads the documentation and returns a summary, a timeline of medical events, and structured lists and graphs. The claims handler decides from there: settle it as a desktop assessment, ask a colleague for a second opinion, or assign it to a medical specialist. The decision and the claims report are then shared with the claimant.
Four functional areas sit underneath: AI-powered medical overview, claims management, medical network management and performance management. Five user roles each get their own workspace, namely claims handler, head of claims, medical advisor, quality team and network manager. Insurers without their own panel can draw on a network of more than 300 medical advisors, with orthopaedics and neurology named explicitly, and can combine that network with their own doctors.
Scope is deliberately wide within its niche: any claim involving an injured or ill person, across accident and health, health insurance, workers' compensation, travel, motor and liability, and personal injury protection.
Verisk claims decisions run ten times faster, that nine in ten claims handlers would recommend the tool, 99% availability, and that most customers are live within a day. Three editions are offered, Essentials, Pro and Complete, none of them priced publicly.
What it does
- Summarise a full set of medical records into a readable overview in seconds
- Lay every medical event on a chronological timeline with relevance scoring and direct links to the source document
- Classify and index incoming documents automatically, flagging the document types still missing from a claim
- Extract structured lists of diagnoses, treatments and medications with first and last mention dates
- Plot health markers such as blood pressure, liver values, PSA, platelets, weight, smoking and alcohol use over time
- Route a claim automatically to the medical advisor whose expertise and availability fit it best
- Produce a documented claims report to share with the claimant at the end of the process
When to use Mavera DSS / When not to
A quick filter to help you decide if Mavera DSS is the right fit.
When to use Mavera DSS
- Insurers handling bodily injury claims across accident and health, workers' compensation, travel, motor liability and personal injury protection lines
- Claims handlers who spend hours reading unstructured medical records before every decision
- Claims organisations that want more desktop assessments settled in-house instead of routing every file to a medical advisor
- Insurers with no medical advisor panel of their own, who need vetted specialists available on demand
- European insurers and third-party administrators bound by GDPR and DORA who require EU hosting, audit trails and ISO 27001 certified operations
When not to use Mavera DSS
- Buyers who need a published price, since the three editions carry no figures and every quote goes through a sales conversation
- Teams looking for a free plan or a self-service trial, neither of which exists
- Anyone working outside bodily injury, as the platform is scoped to claims involving an injured or ill person
- Users who need a mobile app, because no iOS or Android release is published
- Developers who want to evaluate the integration before signing, since the API ships in all three editions but has no public documentation
How to use Mavera DSS
A typical end-to-end flow, from setup to results.
- Request a session through the Book a demo page, as there is no self-service sign-up
- Talk through scope and fit with Verisk's solution experts during the guided tour
- Agree an edition - Essentials, Pro or Complete - and contract terms, since no price is published
- Connect Mavera DSS to your existing claims system through the integration API
- Set up authentication: single sign-on via Microsoft Entra, or two-factor authentication for users outside SSO
- Assign each user a role, which determines their workspace and access level
- Configure claim templates, rule-based quality workflows and automatic advisor assignment
- Transfer a case from the claims system in one click
- Work the file from the AI summary, the timeline, the structured lists and the health-marker graphs
- Settle it as a desktop assessment, request a second opinion or assign a medical advisor, then share the claims report
Pros & Cons
Pros
- A sharp cut in reading time is the core claim: summaries in seconds and, on the vendor's figures, decisions ten times faster
- Data stays in the EU, hosted on servers in Sweden with a certified partner, and the product page states that no data is sent to the United States
- The AI runs in-house with no reliance on public services such as ChatGPT, and training data is externally sourced and purged after each iteration
- ISO 27001 certified operations, with the certificate and Statement of Applicability available on request
- Access to a network of more than 300 medical advisors without having to build one, combinable with the insurer's own doctors
- Serious operational engineering: 99% claimed availability, encrypted snapshots several times a day, continuous minute-interval backups and annual penetration testing
- Full audit trails and a standardised process, which matters when a decision is later disputed
Cons
- No published price at all: three editions are described in detail without a single figure
- No free plan and no free trial, so the only way in is a sales demo
- Power BI reporting is charged extra on the Pro edition
- Document search is still advertised as a coming feature rather than a shipped one
- The integration API is sold in all three editions but has no public documentation to evaluate
- No mobile app, no declared interface languages, and a commercial footprint that is essentially Nordic
- The vendor's headline numbers - ten times faster, nine in ten, 99% - are published without any methodology
Pricing & Plans
Mavera DSS does not publish prices. No free plan and no free trial are advertised, and none of the three editions - Essentials, Pro and Complete - carries a figure, a currency or a billing unit. The Swedish sitemap confirms the absence of any pricing page: the product is documented across an overview, an editions comparison and a security page only. Pricing is handled commercially, through a demo and a quotation from Verisk's solution experts. The single cost signal published anywhere is relative rather than absolute: Power BI reporting is marked as available at extra cost on the Pro edition, and included in Complete.
- digital case management
- claim templates by claim type and insurance product
- communication and notifications
- process automation
- access to the network of more than 300 medical advisors
- integration API and single sign-on
- automatic assignment limited to the Mavera advisor network. Price not published.
- everything in Essentials
- plus management of the insurer's own medical advisors
- health insurance support with a caregiver registry and reports
- AI assessment of medical necessity
- basic AI medical overview (timeline
- relevance scoring
- document classification
- ID verification) and business dashboards
- everything in Pro
- plus advanced AI for a detailed medical overview (automatic record summary
- diagnoses
- treatments and medications
- health-marker graphs)
- advanced AI support for desktop assessments and case preparation
- and a detailed claims report with aggregated data
- Power BI included. Price not published.
Data, GDPR & hosting
A consolidated view of how Mavera DSS handles your data.
GDPR overview
GDPR compliance is claimed explicitly and in several places. The security page states that Verisk fully adheres to the principles and requirements of the GDPR, listing encryption, pseudonymisation and role-based access control as safeguards, and the product page presents the platform as designed to meet both GDPR and the incoming DORA regime. Operations are ISO 27001 certified, with the certificate and Statement of Applicability supplied on request, and an external Data Protection Officer runs an annual control plan. The privacy notice, last updated 10 June 2026, names Verisk Analytics AB in Stockholm as controller, enumerates the full set of data subject rights - objection, access, rectification, restriction, erasure, portability and withdrawal of consent - and directs complaints to the Swedish authority IMY or the user's own national regulator. No Article 27 representative is designated, which is consistent with a controller established inside the EU.
Who owns the data?
Verisk Analytics AB, registered in Stockholm, is named as the sole controller for personal data collected through the website, and it states plainly that it does not sell that data. Ownership of the claims material handled inside Mavera DSS is a separate matter: the privacy notice says the processing of customer data in the context of the services is governed exclusively by separate contractual arrangements, which are not published. In practice the insurer remains responsible for its own claim files, while access inside the platform is limited by role-based permissions, protected by encryption at rest and in transit, and recorded in detailed audit trails.
Reuse rights
The Conditions of Use are restrictive. Verisk grants a limited, personal right to access the site and little else: reproducing, copying, distributing, selling or licensing any content requires express written consent, derivative works are prohibited, and data mining, robots and similar extraction tools are explicitly banned. Commercial search engines get a narrow exception to index pages and display short excerpts. The traffic runs the other way too - anything a visitor sends to Verisk, including questions, comments and suggestions, is treated as non-confidential, and Verisk reserves the right to reproduce, use, disclose and distribute it without limitation, and to exploit any idea or technique it contains. On the product side, the vendor states that its AI modules run only inside Mavera DSS, hosted in its own data centre with no reliance on public AI services, and that training data comes from trusted partners under strict agreements, sits apart from production environments and is purged after each iteration.
Data retention & training
Hosting summary
Mavera DSS is hosted on servers located in Sweden, operated by a partner holding ISO certification. The security page cites ISO 27001 and 14001, while the editions page cites ISO 9001, 14001, 27001 and 22301 for the same partner. The product page states that all data is managed on secure servers within the EU and EEA and that no data is sent to the USA. Data is encrypted at rest and in transit, and the AI modules run in the vendor's own data centre rather than on a public AI service. Backup is layered: encrypted database snapshots several times a day, a small continuous backup captured at minute intervals and a full daily backup, all encrypted, held on the server and copied to secure cloud storage, allowing restoration to within minutes of any point in time. Claimed availability is 99%, and penetration tests are run annually and after significant updates. Note the boundary: this describes the product. The website's own privacy notice separately documents transfers to seven US-based suppliers under EU Standard Contractual Clauses, which concerns marketing and site data, not claim files.
Things to keep in mind
Risks and trade-offs to weigh before adopting Mavera DSS.
- Sensitive health data at scale: an entire medical history in one interface raises the stakes on access control, which is why the screenshot blocking, download restriction and outside-Europe access limits are worth switching on
- Automation bias: a confident AI summary invites the handler to stop opening the underlying records, and a missed detail becomes a wrong decision about someone's injury
- Skill erosion: if desktop assessments increasingly rest on generated overviews, the ability to read a raw medical file may fade in the very teams that need it
- Contested decisions: audit trails help, but a claimant disputing an outcome may reasonably ask what the AI surfaced and what it left out
- Contractual blind spot: the published privacy notice covers website visitors only, and the terms governing claim data are private, so training and retention questions must be settled in the contract
- Vendor concentration: an insurer that routes assignment, medical network and reporting through one platform inherits a real dependency, with no published exit or portability terms
- Unverified performance claims: ten times faster and 99% availability are the vendor's own figures, and planning capacity around them before your own pilot is a risk
Setup & Integrations
Technical difficulty
Moderate, and mostly organisational rather than technical. There is no self-service sign-up, so onboarding starts with a sales demo. The technical work is an API integration with the existing claims system, after which cases transfer in one click, plus authentication through Microsoft Entra single sign-on or two-factor authentication. The real effort goes into configuration: user roles and access levels, claim templates per claim type and insurance product, rule-based quality workflows and automatic advisor assignment. Verisk states the system is user-friendly and that most customers are fully up and running in one day.
Deployment
Integrations
Behind Mavera DSS
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What does Mavera DSS actually do?
Which insurance lines does it cover?
How much does it cost?
Is there a free plan or a free trial?
Where is the data hosted?
Does the AI rely on ChatGPT or similar public services?
Will my claim files be used to train the models?
What certifications does it hold?
How do users sign in?
Is there an API, and how long does setup take?
Should you pick Mavera DSS?
Mavera DSS is a specialist tool that knows exactly what it is for. It does not try to be a general claims platform: it takes the single most time-consuming artefact in a bodily injury file, a stack of unstructured medical records, and turns it into something a claims handler can act on in minutes. A history reaching back to 2008 at Mavera and the backing of Verisk since 2022 both show in the product, because the workflow around the AI is as developed as the AI itself, with five distinct user roles, automatic advisor assignment, quality workflows and a medical network of more than 300 specialists.
Its compliance posture is unusually well documented for a tool of this size. ISO 27001 certified operations, hosting in Sweden, an explicit statement that no data leaves for the United States, in-house AI models rather than a wrapper over a public service, and an external DPO running an annual control plan. For a European insurer handling health data, that is the part of the pitch that will matter most.
The reservations are commercial rather than technical. Nothing is priced. Three editions are described feature by feature without a single figure, there is no trial and no free tier, and the only way to learn the cost is to talk to a salesperson. The API is sold in every edition but left undocumented publicly. And the headline numbers, ten times faster, nine handlers in ten and 99% uptime, arrive without methodology.
For an insurer or third-party administrator processing bodily injury claims in Europe, Mavera DSS deserves a place on the shortlist, provided the evaluation includes a written answer on model training and a clear reading of the separate contractual arrangements that actually govern claim data.
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