Mercendo
An AI-first workspace for small teams that combines CRM, project tracking and marketing content. Ask the assistant in plain English and it prepares the work, but every change waits for your approval. EU-hosted, from twelve euros per seat monthly.
What is Mercendo?
Mercendo is an AI-first business workspace that puts a CRM, a project tracker and a marketing suite behind one assistant. It is aimed squarely at small teams where the same handful of people sell, plan and publish, and where the repetitive administrative layer is what actually gets dropped.
The product is sold as three modules that share one assistant. Relations holds accounts, contacts, opportunities and locations, each record carrying its full history, with a staged pipeline that gives every deal a value and a close date, and with marketing consent tracked contact by contact. Project covers projects, tasks, appointments and notes, all tied back to the right account. Marketing adds a brand profile that captures your tone of voice, plus campaigns, a content calendar, mailing lists and assets. You buy only the modules you want, per seat.
What distinguishes Mercendo is the guardrail around the AI. The assistant knows your accounts, contacts, deals, tasks and appointments, and you brief it the way you would brief a colleague — plan meetings with the accounts behind your five biggest open deals, write three post variants for the spring campaign, create a follow-up task for every lead you have not spoken to in a fortnight. It then works out the steps and prepares everything, but it never writes to your data on its own. Every create, update or delete lands in an approvals inbox where you accept or reject it, and the whole sequence, the AI included, is recorded in an audit log.
Around that core sit voice notes that record a meeting, an online call or a quick memo and come back with a transcript, speaker labels, a summary and proposed follow-ups; a global Ctrl+K search restricted to records you may see; push and in-app notifications; and a documented REST API secured per organisation. It runs in the browser on desktop, tablet and phone and installs from the home screen as a progressive web app, so there is no native mobile application. The interface is available in six languages, and customer data is hosted at Hetzner in Frankfurt under European law.
What it does
- Answer questions in plain language about your accounts, contacts, opportunities, tasks and appointments
- Draft tasks, appointments, notes and contact updates and hold them in an approvals inbox until you accept
- Turn a recorded meeting or voice memo into a transcript with speaker labels, a summary and proposed follow-ups
- Write on-brand social posts in your own tone of voice and fill a month of content calendar in one sitting
- Publish approved content to connected Facebook pages and Instagram accounts and report on how it performed
- Import Mailchimp audiences as mailing lists and flag which addresses already match a contact
- Search every record you have access to from a single Ctrl+K or Cmd+K keystroke
When to use Mercendo / When not to
A quick filter to help you decide if Mercendo is the right fit.
When to use Mercendo
- Founders and small-business owners who handle sales, marketing and admin themselves and watch follow-ups slip first
- Marketers who need on-brand posts, variants and a full content calendar without losing the week to formatting and scheduling
- Account managers who want to be told which deals need action today, with the tasks and appointments already drafted
- Project managers chasing status updates across several tools who would rather ask one question and get risks, next steps and meeting notes
- European teams that need EU hosting, a public data processing agreement and a documented audit trail over every AI action
When not to use Mercendo
- Organisations whose procurement requires SOC 2 or ISO 27001, which the vendor openly states it does not hold
- Teams that need a native iOS or Android app rather than a browser-based workspace installed from the home screen
- Companies relying on a wide integration ecosystem, since only Mailchimp, Facebook and Instagram are connected today
- Heavy AI users, because the entry plan allows roughly one hundred assistant messages per seat each month
- Anyone looking for a permanently free tool, as the fourteen-day trial is followed by a paid per-seat subscription
How to use Mercendo
A typical end-to-end flow, from setup to results.
- Sign up at app.mercendo.com and start the fourteen-day trial, which opens every module and asks for no credit card
- Pick the modules you actually need — Relations, Project, Marketing — knowing the base fee never bills on its own
- Invite your colleagues and give each one a role, remembering that seats are billed on the peak reached in the period
- Bring in your existing world: accounts, contacts and opportunities, plus Mailchimp audiences if you use them
- Ask the assistant for what you want in plain language rather than clicking through forms
- Open the approvals inbox, read each proposed change and accept or reject it one by one
- Record meetings or memos from the Notes tab, choosing microphone, system audio or both, and approve the follow-ups it suggests
- Set up your brand profile so generated posts match your tone of voice, then plan the content calendar
- Connect a Facebook page or Instagram account under Settings then Integrations to publish straight from the calendar
- Manage billing from the billing page, switching to yearly for ten percent off or entering a discount code
Pros & Cons
Pros
- The AI cannot change anything by itself: every write is proposed, approved by a human and logged
- Three tools in one workspace, charged module by module so you pay only for what you switch on
- Genuinely European setup: Hetzner hosting in Frankfurt, Dutch law, and a public DPA in six languages
- Unusual candour on security — the vendor states outright that it holds neither SOC 2 nor ISO 27001
- Clear commitment that customer data is never used to train third-party models, with PII masked beforehand
- Low, modular entry price and a fourteen-day trial with every module open and no credit card required
- No lock-in: monthly cancellation, full export over the API and self-service deletion of your organisation
Cons
- No independent security certification, which will block procurement in regulated or enterprise buyers
- Only three third-party integrations — Mailchimp, Facebook and Instagram — so it sits poorly in a busy stack
- AI usage is capped at roughly a hundred assistant messages per seat monthly on the entry plan
- No native mobile app; the phone experience is a progressive web app installed from the browser
- No permanently free tier, and connecting Mailchimp or social publishing costs extra on top of the seat price
- A very small publisher — one employee on the Dutch register — with email-only support in Dutch and English
- The AI provider behind the assistant is never named, and no postal address is published anywhere on the site
Pricing & Plans
There is no permanently free plan; the only free access is a fourteen-day trial that opens every module and requires no credit card. Pricing is built from a per-seat base fee plus the modules you enable, and the base is never billed on its own, so at least one module is always included. The lowest paid entry point is therefore EUR 12.00 per seat per month, being the Starter base of EUR 9 plus one module at EUR 3. Professional starts at EUR 17 plus EUR 6 per module, and Enterprise is quoted individually. Committing yearly reduces the bill by ten percent. Prices are quoted excluding VAT. Note that the pricing table advertises EUR 18 and EUR 35 because all three modules are pre-selected there.
- Starter — for getting started — EUR 9 base per seat per month plus EUR 3 per module
- around 100 AI chats per seat per month
- Professional — for growing teams — EUR 17 base per seat per month plus EUR 6 per module
- around 400 AI chats per seat per month
- Enterprise — custom volume and support — custom pricing
- with custom AI limits and seats and the data processing agreement included
- Yearly billing on any plan — ten percent discount
- Email connector such as Mailchimp — EUR 2 per month per organisation
- a flat fee rather than per seat
Data, GDPR & hosting
A consolidated view of how Mercendo handles your data.
GDPR overview
GDPR compliance is claimed explicitly and backed by published documents. The privacy statement, terms, data processing agreement and cookie statement all carry an effective date of 25 June 2026, and the DPA is public in six languages. Sub-processors are named in full: Hetzner for hosting in Frankfurt, Mollie for payments, Resend for email delivery, Google Analytics, Sentry, and an unnamed AI provider that receives only masked data. Transfers outside the EEA are covered by the European Commission's standard contractual clauses. Users are told they may exercise access, rectification, erasure, restriction, objection and portability rights, and may complain to their supervisory authority. Marketing consent is tracked per contact. Stated safeguards are encryption in transit, row-level security per organisation and PII masking towards AI models. Dutch law governs.
Who owns the data?
The split is set out in the data processing agreement. For everything you type in about your own customers and relations, you remain the controller and Mercendo acts only as your processor, working on your instructions to deliver the service. For your account and organisation records, Mercendo is itself the controller. Nothing is locked in: the vendor commits to letting you export every account, contact, deal and task over its documented REST API, and you can delete your organisation and all its data yourself from inside the application. When the contract ends, the personal data is either deleted or handed back, at your choice, subject to statutory retention. Organisations are separated by row-level security in the database, and the vendor states it never sells your data.
Reuse rights
Customer data is used to run and secure the service, to bill through the payment provider Mollie, and to let the AI assistant prepare proposals. Reuse by the vendor is deliberately narrow: personal details are masked before anything reaches the AI model, and the agreement states plainly that your data is not used to train third-party models. Anonymous product analytics run through Google Analytics 4 and only after you consent; error diagnostics run through Sentry. The assistant can never write on its own — every create, update or delete sits in an approvals inbox until you accept it, and every action, including the AI's, is written to an audit log. On your side, you may use, export and delete your own content freely, without asking permission.
Data retention & training
Hosting summary
Customer workspaces run at Hetzner in Frankfurt, Germany, under European law, and the vendor states the data stays inside the EU and is never sold. Encrypted backups also remain within the EU. Each organisation is isolated by row-level security in the database rather than only in the application layer, a separation the company says is proven by automated tests. Traffic between the browser and Mercendo is encrypted in transit, as is every REST API call. The sub-processor list is published in full: Hetzner for hosting, Mollie in the Netherlands for payments, Resend in the EU for email delivery, Google Analytics for consented statistics, Sentry for diagnostics, and an unnamed AI provider that receives only masked data. Where processing happens outside the EEA, such as analytics or the AI model, the vendor relies on the European Commission's standard contractual clauses. One nuance worth noting: the marketing site itself resolves to a Hetzner address in Falkenstein, a different German location from the Frankfurt data centre named for customer data.
Things to keep in mind
Risks and trade-offs to weigh before adopting Mercendo.
- Approval fatigue is the central risk: the safeguard only works if you actually read each proposal, and a busy user who taps accept by reflex hands the AI the very autonomy the design withholds
- Delegating follow-ups, meeting summaries and client updates can erode your own grip on the relationship, leaving you fluent in what the assistant wrote but vague on what was really said
- Generated posts written in your brand voice can drift into bland sameness, and publishing them straight to Facebook or Instagram means mistakes reach an audience before a human notices
- Automatic transcription of meetings and calls records other people: attendees must be told, and consent handled, or the convenience becomes a legal and ethical problem
- The publisher is a one-employee Dutch company registered as a non-financial holding, so continuity depends on very few people despite the contractual three-month wind-down and pro-rata refund
- Verify the security posture yourself: the vendor holds no SOC 2 or ISO 27001, does not name the AI provider processing your masked data, and publishes no postal address
- Check the bill before committing, as the pricing table shows all three modules pre-selected, seats are charged on the period's peak headcount, and integrations add fees on top of the seat price
Setup & Integrations
Technical difficulty
Low for the core product. There is nothing to install: you sign up, the fourteen-day trial opens every module, and setup amounts to choosing modules, inviting colleagues and assigning roles. The optional integrations need a little more care and are restricted to owners and admins — connecting Mailchimp means pasting an API key, and social publishing runs through a Facebook or Instagram authorisation whose available route depends on whether your Instagram account is a professional one linked to a page you manage. The REST API is there for advanced use but is not required.
Deployment
Integrations
Supported languages
Behind Mercendo
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
What does the AI assistant actually do?
Can the assistant change my data without me?
Where is my data stored?
What does Mercendo cost?
Is there a free plan or a free trial?
Is my data used to train AI models?
Does Mercendo hold security certifications?
Does it work on my phone?
What can it connect to?
What happens if the service shuts down?
Should you pick Mercendo?
Mercendo is a focused answer to a specific problem: the small team where one person sells, runs the projects and writes the posts, and where the administrative residue is what quietly gets abandoned. Rather than adding another dashboard, it puts an assistant in front of a combined CRM, project tracker and marketing suite and lets you brief it in ordinary language.
The design decision that matters is the approval gate. The assistant proposes and never writes, every change is accepted or rejected by a person, and the audit log records the AI alongside everyone else. That is a meaningful safeguard against the usual failure mode of AI-driven data entry, where plausible but wrong records accumulate unnoticed. The European posture is equally deliberate: hosting at Hetzner in Frankfurt, Dutch governing law, a public data processing agreement in six languages, a complete sub-processor list, and an explicit undertaking that customer data does not train third-party models. The security page is notably candid, stating plainly that the company holds neither SOC 2 nor ISO 27001 rather than gesturing at its host's certificates — a rarer honesty than it should be.
The limits are equally clear. This is a very small publisher, with a single employee on the Dutch register and email-only support. The integration list runs to three names, AI usage is capped per seat, and there is no native mobile app, no permanently free tier and no named AI provider.
For a small European team that values a low modular entry price, genuine control over what the AI writes, and data that stays in the EU, Mercendo is worth the fourteen-day trial. For anyone needing certifications, a deep integration ecosystem or a native app, it is not yet the right tool.
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