Customer Service · Voice Assistants

Simple Phones

Simple Phones answers the calls your business misses. Forward missed calls or take a new number, and a customizable AI voice agent handles questions, books appointments, takes messages and routes urgent callers straight to your team.

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What is Simple Phones?

Simple Phones is an AI phone agent for businesses that lose customers to unanswered calls. The setup is deliberately plain: forward your missed calls to a number the service assigns, or take a new number outright, and an AI voice agent picks up instead of voicemail. You can also forward every call without ringing first, letting the agent pre-screen callers before deciding who reaches a human.

The agent is generated at sign-up from your business name, description and website, and is answering questions, booking appointments and taking messages from the start. From there it is refined by request rather than by configuration screens: wording, accents, behaviour, phone country code, FAQ content and integrations are all revised by the vendor's team, and those revisions are included in the subscription rather than billed. Adding your website or FAQ documents triggers a crawl that loads them into a knowledge base, which the agent searches semantically so that a caller asking about pricing gets the page that actually covers pricing.

Calls run in both directions. Inbound handles the customer who would otherwise have hung up; outbound covers lead follow-up, customer check-ins and cold calling. Every call is logged with caller, duration and a transcript, and the agent can be tested from a chat screen in the dashboard without dialling anything. Calls can be routed or escalated to other numbers, and texts, emails or webhooks can alert the right team member. Voices are available across roughly twenty languages and accents, with timing and phrasing adjustable to match a brand.

A documented REST API sits behind a bearer key and exposes numbers, calls, call details with transcript, and outbound call triggering, alongside webhook documentation. Phone numbers can be provisioned in twenty-five countries, and a commercial register extract is sometimes required to obtain one. Cited uses run from appointment booking and FAQ answering to mortgage payment calculations and searchable product or listing directories; one referenced deployment gave a hospital a database of 5,000 doctors, callable by name. The publisher, by contrast, discloses almost nothing about itself.

What it does

Answer inbound business calls with a customized AI voice agent
Place outbound calls for lead follow-up, check-ins and cold calling
Book appointments into a calendar during the call
Route or escalate a call to another number, or take a message
Send a text, email or webhook to a team member as the call ends
Crawl a website or FAQ documents to build the agent's knowledge base
Log every call with caller, duration and full transcript

Audience

When to use Simple Phones / When not to

A quick filter to help you decide if Simple Phones is the right fit.

When to use Simple Phones

Small businesses and solo operators who lose revenue every time a call rings out unanswered
Clinics, dental practices and veterinary offices whose appointments are still booked over the phone
Sales teams that need outbound dialling for lead follow-up, check-ins and cold calls
Estate agents, letting agents and property managers fielding enquiries about listings
Multilingual operations needing several agents, languages and local numbers side by side

When not to use Simple Phones

Organisations that need documented GDPR compliance, a DPA or a named EU representative
Buyers in regulated sectors who must know where their data is hosted and how long it is kept
Businesses outside the 25 countries where a phone number can actually be provisioned
Teams wanting a mobile app: the product is a web dashboard and an API, nothing else
Anyone looking for a permanently free tier, since only a 14-day trial precedes a paid plan

Get started

How to use Simple Phones

A typical end-to-end flow, from setup to results.

Try the service before committing by calling the demo agent, or book a call with the team
Sign up at app.simplephones.ai and start the 14-day free trial
Answer a few questions about your business — name, description, website — to generate a starter agent
Review the agent, which can already answer questions, book meetings and take messages
Pick up the phone number assigned to you, or keep your existing business number
Set your current phone provider to forward missed calls to that number, or forward every call
Request a crawl of your website or FAQ documents to widen the agent's knowledge base
Request customizations — language, phone country code, FAQ wording, accents, integrations
Test the agent from the dashboard chat screen without placing a call
Review call logs, durations and transcripts, and wire up webhooks or the REST API if needed

Quick read

Pros & Cons

Pros

Agent revisions are free and unlimited for as long as the subscription runs
No contract: plans can be cancelled or changed at any time
The phone line cost and the agent development work are included in the price
A 14-day free trial applies to all three tiers
The demo can be tried by simply calling a number, with no sign-up
Your existing business number can be kept, using call forwarding
A public REST API and webhook documentation are available for technical teams

Cons

No compliance documentation whatsoever: no GDPR, no DPA, no certification, no hosting location
The privacy policy is a few short paragraphs with no effective date and no retention period
It states that personal information may be shared with third parties for sales and marketing
No legal identity is published: no company form, no postal address, and a pseudonymous founder
The site contradicts itself on price, advertising $97/month in copy while billing $49/month
Help documentation has not been updated in two to three years and still refers to GPT-3
No permanent free plan, no mobile app, and numbers limited to twenty-five countries

Pricing

Pricing & Plans

There is no permanently free plan. All three tiers open with a 14-day free trial, after which a paid subscription is required. The lowest price point is USD 49.00 per month for the Basic tier, billed monthly with no annual option and no minimum commitment. Note a discrepancy on the vendor's own site: the homepage and FAQ still state that plans start at USD 97 per month for 100 calls, while the live payment table embedded in the same page charges USD 49.00 per month for that same 100-call allowance. The figure quoted here is the one actually billed at checkout.

Plan 1

Basic — USD 49/month — up to 100 calls per month
1 agent
language and number
free agent revisions
unlimited advanced fulfillment
no contract

Data, GDPR & hosting

A consolidated view of how Simple Phones handles your data.

GDPR overview

There is no mention of the GDPR anywhere on this site. A full-text search of every page collected, including the terms of service and the privacy policy, returns no occurrence of GDPR, and none of CCPA, SOC 2, ISO 27001 or HIPAA either. No Article 27 EU representative is named, no data protection officer is designated, no legal basis for processing is stated, and no procedure is described for access, rectification or erasure requests. This absence is worth weighing carefully, because the company does provide phone numbers in thirteen EU and EEA countries and the service processes recorded customer voice. The only jurisdictional statement in the terms is a governing-law clause pointing to Puerto Rico.

Who owns the data?

The published documents are unusually quiet on ownership. Neither the terms of service nor the privacy policy states who owns call recordings, transcripts or the knowledge base built from a customer's own website. What the privacy policy does set out is collection and sharing: name, email, contact details, company and job role are gathered, and may be shared with third parties to run and improve the service, for research and analytics, and explicitly for sales and marketing purposes. Twilio and Dialogflow CX are named as the third-party providers that create and manage the voice agents, and the vendor disclaims responsibility for their practices. No ownership clause, licence grant or data-return commitment appears anywhere.

Reuse rights

Nothing in the terms grants the customer an explicit right to reuse the data the service generates, and nothing restricts it either: the question is simply not addressed. In practice call logs, durations and transcripts are visible in the dashboard and can be pulled through the documented REST API, which returns lists of numbers, lists of calls and full call details with transcript, so the material is technically retrievable without asking permission. On the vendor side, the privacy policy reserves the right to use personal information to provide and improve the service, to personalise the experience, to communicate about products, and for research and analytics, plus sharing with third parties for sales and marketing. Training AI models on customer data is never mentioned, in either direction.

Data retention & training

Retention summary

No retention rules are published. The word retention does not appear anywhere on the site, no storage period is stated for call recordings, transcripts or account data, and no deletion or anonymization procedure is described. Call logs and transcripts remain visible in the dashboard with no announced limit. The only lifecycle fact the vendor does publish concerns phone numbers rather than data: if you cancel or exceed your monthly call allowance, your numbers are released, while your AI agent is kept ready in case you return. What happens to the recordings and transcripts already collected is not addressed.

Subprocessors disclosed

Yes

Hosting summary

No hosting information is published. Neither the privacy policy nor the terms name a country, a region or a data centre, and there is no trust or security page. The only third parties disclosed are Twilio and Dialogflow CX, named as the providers that create and manage the voice agents, and no region is given for either. For a service whose raw material is recorded customer voice, and which sells numbers in thirteen EU and EEA countries, that silence is the single largest gap in the documentation. The only jurisdictional statement available is the governing-law clause in the terms, which points to Puerto Rico; that is a choice of law, not a statement about where data physically sits. Anyone with a data-residency requirement should treat hosting location as unknown and ask before committing.

Availability

Where Simple Phones works

Country-level availability.

Available in

🇺🇸 United StatesCANPRIZAFBELFRAROUCHEGBRAUTDEUBRAAUSNZLJPNPRTIRLFINBGRLTUESTHRVSVNCZEISR

Not available in

Any country outside the twenty Five supported: no phone number can be provisioned, so the service cannot be operated thereNotably absent from the supported list are Spain, Italy, the Netherlands, Sweden, Denmark, Norway and Poland, even though the agent speaks all of those languagesAlso absent are Mexico, India, Singapore, Chinese Speaking markets and Korea, despite Chinese, Hindi and Korean voices being offeredWithin supported countries, an extract from the local commercial register may still be required before a number is issued

Watch-outs

Things to keep in mind

Risks and trade-offs to weigh before adopting Simple Phones.

Callers are not told they are speaking to a machine; recording and disclosure duties vary by country and sit with you
No published retention period means call recordings and transcripts of your customers' voices are kept for an unknown time
The privacy policy reserves the right to share personal information with third parties for sales and marketing
No named legal entity and no postal address leaves you with no identifiable counterparty if something goes wrong
Cancelling or exceeding your call quota releases your phone numbers, which can strand a number printed on your signage
Delegating the front line to an agent erodes the informal knowledge staff pick up from talking to customers
An agent answering from a crawled website will confidently repeat whatever that website gets wrong

Setup

Setup & Integrations

Technical difficulty

Low. Sign-up generates a working agent from three pieces of information about your business, and the vendor advertises sixty seconds to a first agent. The only genuinely technical step falls outside the product: configuring call forwarding with your existing phone provider. Advanced customization and CRM integration are handled by the vendor's team on request rather than by you, which removes most of the work but also means waiting on someone else. A REST API and webhooks are there for technical teams who want to go further.

Deployment

Web appAPI

Integrations

Zapier

Supported languages

EnglishChineseDanishDutchFrenchGermanHindiIndonesianItalianJapaneseKoreanNorwegianPolishPortugueseRussianSpanishSwedishTurkishUkrainian

Company

Behind Simple Phones

Company name

Simple Phones

Founded

INFORMATION_NOT_FOUND

Country of origin

🇵🇷 Puerto Rico

UBO

Simple Dave

UBO country

INFORMATION_NOT_FOUND

Domain registrar country

🇺🇸 United States

Legal contact

support@simplephones.ai

Support contact

support@simplephones.ai

Social

Official links

Resources

All the official URLs gathered for verification and reference.

Homepage

www.simplephones.ai

About

app.simplephones.ai/about

Contact

www.simplephones.ai/contact

Terms

www.simplephones.ai/terms

www.simplephones.ai/privacy

API documentation

help.simplephones.ai/developers/authentication

FAQ

Frequently asked questions

How does Simple Phones work?

You forward your missed calls to a number the service assigns, or take a new number, and an AI voice agent answers instead of voicemail. The agent is generated at sign-up from your business name, description and website, and can answer questions, book appointments and take messages from the outset.

How much does it cost?

Three monthly tiers: Basic at USD 49, Advanced at USD 149 and Premium at USD 249, each with a 14-day free trial and no commitment. Be aware that the site's own copy still advertises USD 97 per month, while the payment table embedded in that page charges USD 49 for the same 100-call allowance.

Can I keep my existing business number?

Yes. Your current provider forwards missed calls to the number you are given. You can also forward every call without ringing first, letting the agent pre-screen callers before passing them to a person.

Can I try it before signing up?

Yes. A demo agent can be reached by phone without creating an account, and it will book an appointment, answer general questions or take a message. A call with a member of the team can also be booked. Beyond that, all plans open with a 14-day free trial.

Which countries can I get a phone number in?

Twenty-five: the United States, Canada, Puerto Rico, South Africa, Belgium, France, Romania, Switzerland, the United Kingdom, Austria, Germany, Brazil, Australia, New Zealand, Japan, Portugal, Ireland, Finland, Bulgaria, Lithuania, Estonia, Croatia, Slovenia, Czechia and Israel. An extract from your country's commercial register may be required to obtain a number.

What languages and accents are supported?

Around twenty, including English in US, British and Australian accents, Portuguese for both Brazil and Portugal, plus Chinese, Danish, Dutch, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Spanish, Swedish, Turkish and Ukrainian.

Does it integrate with my CRM?

Integrations are handled as bespoke work by the vendor's team rather than picked from a catalogue, and popular CRMs as well as in-house back ends are both described as workable. Zapier is named explicitly, and webhooks can push structured data wherever it is needed.

Is there an API?

Yes. A documented REST API uses a bearer key from your account settings and covers listing your numbers, listing calls, retrieving call details with transcript, and triggering outbound calls. Two further pages document webhooks.

What happens if I cancel or exceed my monthly calls?

Your phone numbers are released. The AI agent itself is kept ready, so subscribing to a new plan later lets you request a new number and pick up where you left off.

Is the service GDPR compliant?

The site never says. There is no mention of the GDPR anywhere, no Article 27 EU representative, no data protection officer and no stated retention period, even though numbers are offered in thirteen EU and EEA countries. Buyers with compliance obligations should ask directly before signing up.

Conclusion

Should you pick Simple Phones?

Simple Phones does one narrow thing and does it without ceremony: it picks up the call your business would otherwise have lost. The proposition is honest about its own scope — forward your missed calls, get an agent that answers questions, books appointments and takes messages, and have it improved by a team rather than by wrestling with configuration screens. Free unlimited revisions, an included phone line, no contract and a demo you can reach by simply dialling a number all point to a product confident enough to be tried before it is bought. The documented REST API and webhooks give technical teams somewhere to go beyond the dashboard.

The reservations are about the publisher, not the product. No legal entity is named anywhere on this site — no company form, no postal address, no registration number — and the founder appears under an evident pseudonym. Searches of the Puerto Rico register, whose law the terms invoke, return nothing. The privacy policy runs to a few paragraphs, carries no effective date, sets no retention period, and states plainly that personal information may be shared with third parties for sales and marketing. There is no mention of the GDPR at all, despite numbers being sold in thirteen EU and EEA countries, and recorded customer voice being the raw material of the service. The help documentation has not moved in two to three years and still names GPT-3.

Add the site's own price contradiction — $97 in the copy, $49 at checkout — and the picture is of a capable, keenly priced tool run with very little corporate transparency. For a small business wanting fewer missed calls, that trade may be acceptable; for anyone carrying data-protection obligations, the gaps need answering first.

Visit Simple Phones