VoxPoint
VoxPoint is an AI assistant built for hospitality. It answers guest questions, takes bookings and sells directly across a website widget, WhatsApp, Telegram, Facebook and Instagram, trained on each venue's own documents and running around the clock.
What is VoxPoint?
VoxPoint is a conversational AI assistant aimed squarely at hospitality businesses. It is published by VoxPoint OU, a company registered in Tallinn, Estonia, and the site runs in English and Italian. Three verticals are documented in detail: hotels, where the bot handles room reservations, extra services, local recommendations and round-the-clock concierge duties; wineries, where it books tastings and cellar tours, recommends wines and sells bottles; and restaurants, where it manages reservations end to end, presents menus, promotes events and captures party size, timing, allergies and preferences. A fourth, generic entry invites any other business to ask.
The platform is presented as no-code. You upload your own texts and files, and the assistant learns your brand, FAQs and processes from them. VoxPoint describes a five-stage loop: importing the knowledge base, training on real conversations, automating and integrating, monitoring through analytics, then retraining continuously. Setup means pasting supplied code into your website and connecting the channels you want — Telegram, WhatsApp, Facebook and Instagram are all named, alongside CRM and Google Calendar connections. Everything is steered from an admin panel where questions and answers can be edited by hand.
Humans are not written out of the picture. A companion mobile app notifies staff when a chat starts, shows every conversation, surfaces statistics and lets an agent take over. That app is live on both the App Store and Google Play, although it is published there by a different legal entity, QVINO SRL.
The vendor's own numbers are ambitious and unsourced: up to 90% of customer requests automated in one place, up to 70% of inquiries handled autonomously in another, a 30% lift in engagement and revenue within six months. Language coverage is claimed as "16+" on the home page and "over 150" in the FAQ, which cannot both be right. Pricing runs across five monthly tiers sized by user volume, and nothing can be bought online: every button opens a demo request form. Live demo bots on WhatsApp let you judge the product before speaking to anyone.
What it does
- Answer guest questions around the clock from the knowledge base you upload
- Take bookings: hotel rooms, restaurant tables, tastings and cellar tours
- Collect the details that matter — party size, date, time, allergies, preferences — and confirm by email or messenger
- Sell directly, suggesting products, upselling and closing with one-click payment
- Hand a live conversation over to a human agent from the mobile app
- Push notifications and confirmations to guests by email and messaging apps
- Report on conversation volumes, satisfaction, bookings, revenue and conversion
When to use VoxPoint / When not to
A quick filter to help you decide if VoxPoint is the right fit.
When to use VoxPoint
- Hotel managers and front-desk teams losing enquiries outside reception hours
- Wineries selling tastings, cellar tours and bottles straight from a conversation
- Restaurant managers juggling bookings, menus and allergy notes across several messaging apps
- Small hospitality teams with no developer, who need a working bot in days rather than months
- Venues serving international guests who arrive by WhatsApp or Instagram rather than by phone
When not to use VoxPoint
- Engineering teams needing an API: VoxPoint publishes no developer documentation whatsoever
- Buyers who expect to sign up and pay online, since every plan button opens a contact form instead
- Procurement functions that require a DPA, a security certification or a product-level subprocessor list
- Organisations outside hospitality, as every published scenario covers hotels, wineries or restaurants
- Individuals: pricing is billed in tiers of 80 to 1,500 users, which only makes sense for a business
How to use VoxPoint
A typical end-to-end flow, from setup to results.
- Try one of the WhatsApp demo bots, or fill in the demo request form on any page of the site
- Pick a tier: Trial, Small, Medium, Big or Individual
- Upload your knowledge base — texts, files, FAQs and internal processes — so the bot learns your venue
- Paste the ready-made code VoxPoint supplies into your website
- Connect the messaging channels you want: Telegram, WhatsApp, Facebook, Instagram
- Hook up your CRM and Google Calendar if your tier includes them
- Set up conversation scenarios and widget appearance, with help from the VoxPoint team
- Edit questions and answers yourself from the admin panel whenever they need refining
- Install the mobile app so staff get notified and can take over a conversation
- Watch the dashboards: conversation volumes, satisfaction, bookings, revenue and conversion
Pros & Cons
Pros
- Pricing is public and quantified — €0, €40, €150, €300 per month then custom — with the user volume stated for each tier, which is rare in this segment
- Genuinely no-code setup: paste supplied code, connect channels, no developer needed
- Four consumer messaging channels supported out of the box, not just a website widget
- Real verticalisation: three dedicated pages with concrete scenarios for rooms, tables and tastings
- Human handover is designed in and properly tooled, through an app published on both stores
- Demo bots on WhatsApp can be tried immediately, without filling in a form first
- EU-based publisher under Estonian law, with three dated legal documents, a Cookiebot consent layer and named third parties
Cons
- No public API and no technical documentation, so bespoke integration is impossible
- The privacy policy covers only the website contact form — nothing describes how guest conversations, the actual product, are processed
- The site contradicts itself on languages: "16+" on the home page against "over 150" in the FAQ and the vertical pages
- The same "key benefits" block is reused across the hotel, restaurant and winery pages, still talking about wines and "winery staff" on all three
- Nothing can be bought self-service: every tier button opens a form, and the terms confirm the site sells nothing
- Quoted prices exclude installation and integration costs, which are never quantified anywhere
- No security certification, no DPA, no product-level subprocessor list, no about page, no named customer and an empty blog
Pricing & Plans
A permanent free plan is not established. The pricing grid shows a Trial tier at €0 per month for up to 80 users, but the site's own FAQ describes it as a one-month free trial with basic functionality. The cheapest paid entry point is the Small plan at €40 per month, also for up to 80 users. All quoted prices exclude installation and integration costs, which the site never quantifies.
- Trial — €0/month — up to 80 users — best for testing VoxPoint on a single channel
- Small — €40/month — up to 80 users — for small teams starting with automation
- includes the agent app
- Medium — €150/month — up to 600 users — balance of automation and live agents
- includes the agent app
- Big — €300/month — up to 1
- 500 users — for high-traffic
- sales-focused businesses
- includes the agent app
- Individual — custom pricing — unlimited users — tailored solution adding the one-click payment sales module and CRM integration
Data, GDPR & hosting
A consolidated view of how VoxPoint handles your data.
GDPR overview
Compliance is claimed in plain words: VoxPoint states it complies with the GDPR and applicable data protection law. The controller is named and addressed — VoxPoint OU, Ahtri tn 12, Tallinn 15551, Estonia — with info@voxpoint.eu as the single point of contact. The policy, effective 10 February 2026, cites Article 6 legal bases (legitimate interests and consent), lists the data collected, rules out automated decision-making and profiling, and enumerates the seven data-subject rights with a one-month response time. Transfers outside the EEA rely on Standard Contractual Clauses, and cookie consent runs through Cookiebot. What is missing matters too: no DPO, no DPA, no certification, and only Italy's Garante named as supervisory authority rather than Estonia's.
Who owns the data?
The published terms cover the voxpoint.eu website and its contact form only, never the chatbot service itself. Site content — text, graphics, logos, images, design and software — belongs to VoxPoint OU or its content suppliers. Whatever you submit through the form stays yours: you retain ownership of your content, while granting VoxPoint a licence to use, store and process it to answer your enquiry and improve its services. The privacy policy, effective 10 February 2026, rules out selling, trading or renting personal data, and limits sharing to contractually bound providers and lawful requests. Nothing anywhere states who owns the conversations the bot handles, or the knowledge base a customer uploads into it.
Reuse rights
Visitors receive a limited, non-exclusive, non-transferable licence to use the site for personal, non-commercial purposes. Reproducing, duplicating, copying or selling site content is forbidden, as is building derivative works or using VoxPoint's trademarks and logos without prior written permission. Automated collection — scraping or bots — is banned outright. What you submit yourself remains yours, so reusing your own data needs no permission from anyone. GDPR rights are open without condition: access, rectification, erasure, restriction, portability, objection and withdrawal of consent, all answered within one month at info@voxpoint.eu. Reuse of the chatbot's own output is simply not addressed.
Data retention & training
Hosting summary
Hosting is described only in general terms. The privacy policy says data is stored on encrypted servers provided by trusted cloud service providers used by Tilda Publishing, without naming a country or a data centre. The cookie policy is more specific about third parties: Tilda Publishing handles website hosting with data sharing in the EU/EEA, while Google Analytics, Google Tag Manager and Facebook (Meta) involve transfers to the USA under appropriate safeguards. Any transfer outside the EEA is said to rely on Standard Contractual Clauses approved by the European Commission. Security measures are claimed in generic language, with no certification behind them. DNS resolution points to an anycast node on Tilda's network geolocated in Dublin, Ireland, but that is a CDN point of presence and says nothing about where data actually rests. Crucially, none of this covers the guest conversations the chatbot processes — the documented scope stops at the website.
Things to keep in mind
Risks and trade-offs to weigh before adopting VoxPoint.
- The bot speaks for your venue: a wrong answer about an allergen, a price or availability lands on you, not on the vendor
- VoxPoint's terms cap its total liability at €100, which is not a meaningful backstop for a booking channel
- The service collects allergies, dietary requirements, occasions and purchase history, none of which the published privacy policy mentions at all
- No documented way to keep your data out of model training, and no statement that training stays isolated per customer
- Automating up to 90% of requests can quietly erode the human contact that makes a hotel, winery or restaurant worth visiting
- You inherit dependence on third-party messaging platforms whose rules and pricing can change without notice
- One-click payment inside a chat thread invites impulsive or half-understood purchases from your guests
Setup & Integrations
Technical difficulty
Low, by design. VoxPoint calls itself a no-code platform that can be configured in minutes without developers. In practice you paste supplied code into your site, connect the messaging channels, upload texts and files, and edit questions and answers from an admin panel. The vendor also helps set up scenarios, widget appearance and integrations. Two caveats temper this: installation and integration are billed on top of the subscription, so it is not fully self-service, and CRM or payment connections belong to the negotiated Individual tier. With no API, there is nothing to develop — and nothing to extend.
Deployment
Apps stores
Integrations
Supported languages
Behind VoxPoint
Social
Resources
All the official URLs gathered for verification and reference.
Frequently asked questions
Who is VoxPoint actually built for?
What does it cost?
Is there a free trial or a free plan?
How hard is it to install?
Which channels and integrations are supported?
How many languages does it handle?
Can a human take over a conversation?
Is there an API?
Who is behind VoxPoint, and what does its privacy policy cover?
Can I subscribe online?
Should you pick VoxPoint?
VoxPoint is a well-aimed product. It picks three hospitality verticals, writes credible scenarios for each, and — unusually for this segment — publishes a real pricing grid with user volumes attached to every tier. The operational promise holds together on paper: no developer required, four consumer messaging channels supported from the start, and a human handover path backed by a mobile app that genuinely exists on both stores. Demo bots on WhatsApp let you form your own opinion before speaking to a salesperson, which is worth more than any of the vendor's percentages.
The reservations are real too. The published legal documents describe the website and its contact form, never the guest conversations the product is sold to handle — and those conversations collect allergies, preferences and purchase history. There is no API, no certification, no DPA and no product-level subprocessor list. The site contradicts itself on language coverage and recycles one block of arguments across all three verticals, to the point of praising "winery staff" on the hotel page. Nothing can be bought without going through a form, and the quoted prices exclude installation and integration costs that are never put in figures.
It is also a very young and very light company: VoxPoint OU was registered in Estonia on 13 March 2025 with €2 of share capital, and the mobile apps are published by a separate Italian entity. None of that makes the product bad — small teams ship good software — but it does mean you should ask about continuity, data handling and the real cost of installation before routing a booking channel through it. Try the WhatsApp demo first.
- Choosing a selection results in a full page refresh.
- Opens in a new window.